Professional Documents
Culture Documents
Ruswanti, Endang, and Widiyanti Permata Lestari. "The Effect of Relationship Marketing
towards Customers' Loyalty Mediated by Relationship Quality (Case Study in Priority
Bank in Niaga)." DeReMa (Development Research of Management): Jurnal
Manajemen 11.2 (2016): 191-211.
Ruswanti, Endang. "Pengaruh Service Quality dan Customer Satisfaction Terhadap Customer
Loyalty." MAJALAH ILMIAH WIDYA (2013).
Ruswanti, Arief Kusuma Among Praja1 Endang, and Nia Puspita Hapsari. "THE SIX
DIMENSIONS SERVICE OF QUALITY ON LOYALTY MEDIATED STUDENT
SATISFACTION BATAVIA UNIVERSITY."
Wibowo, Sarwo Eddy, Endang Ruswanti, and Unggul Januarko. "Pengaruh persepsi kualitas
pelayanan terhadap niat pembelian ulang pada Toko Buku Gramedia Yogyakarta."
Jurnal Ekonomi 4.1 (2013).