Professional Documents
Culture Documents
OBJECTIVE
To obtain a customer service position with a fast paced, growing department store, incorporating
7+ years of skills and experience to increase efficiency, customer satisfaction, and the profit margin
SKILLS SUMMARY
Stockroom
Packed and unpacked items to be stocked on shelves in stockrooms, warehouses, or storage
yards
Stored items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or
other areas
Examined and inspected stock items for wear or defects; reported any damage to supervisors
Received and counted stock items; recorded data manually or via computer
Customer Service
Conferred with customers by telephone or in-person; provided information about products or
services, took and entered orders, canceled accounts, and obtained details of complaints
Checked to ensure that appropriate changes were made to resolve customers' problems
Kept records of customer interactions and transactions; recorded details of inquiries,
complaints, and comments, as well as actions taken
Processed customer sales transactions using credit, debit card machines, and registers
Kept inventory and displays fully stocked
Assured quality control of store’s sales floor, cashier areas, restrooms, and parking area
Maintained cleanliness of store’s glass windows and doors
EMPLOYMENT HISTORY
Grocery Stocker, Harris Teeter, Durham, NC 11/ 2015 - present
Customer Service, Buy Buy Baby, Durham, NC 7/ 2015 - 10/ 2015
Customer Service, Walgreens, Plainfield, NJ 1/ 2014 - 10/2014
EDUCATION
University of Phoenix, Phoenix, AZ Business Management
Rahway High School, Rahway, NJ General Studies