Professional Documents
Culture Documents
IN
INFOSYS
Submitted by
YOGESH GUPTA
BITTR
1
Declaration
I hereby declare that the minor project report, entitled “Training and
development in infosys”, is based on my original study and has not been
submitted earlier for any degree or diploma of any institution/university.
Enroll.
No………………..
Countersigned
Name: ……………………
Supervisor
BITTR
(ii)
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Preface
(iii)
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Chapter – 1
Introduction
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Chapter 1 – Introduction
The Indian Information Technology industry accounts for a 5.19% of the country's
GDP and export earnings as of 2009, while providing employment to a significant
number of its tertiary sector workforce. More than 2.3 million people are employed in the
sector either directly or indirectly, making it one of the biggest job creators in India and a
mainstay of the national economy. In 2010, annual revenues from outsourcing operations
in India amounted to US$54.33 billion compared to China with $35.76 billion and
Philippines with $8.85 billion. India's outsourcing industry is expected to increase to
US$225 billion by 2020. The most prominent IT hub is IT capital Bangalore. The other
emerging destinations are Chennai, Hyderabad, Mumbai, Pune, Bhubaneswar, NCR,
Jaipur and Kolkata. Technically proficient immigrants from India sought jobs in the
western world from the 1950s onwards as India's education system produced more
engineers than its industry could absorb. India's growing stature in the information age
enabled it to form close ties with both the United States of America and the European
Union. However, the recent global financial crises has deeply impacted the Indian IT
companies as well as global companies. As a result hiring has dropped sharply and
employees are looking at different sectors like the financial service, telecommunications,
and manufacturing industries, which have been growing phenomenally over the last few
years.
India's IT Services industry was born in Mumbai in 1967 with the establishment of Tata
Group in partnership with Burroughs. The first software export zone SEEPZ was set up
here way back in 1973, the old avatar of the modern day IT park. More than 80 percent of
the country's software exports happened out of SEEPZ, Mumbai in 80s.
Each year India produces roughly 500,000 engineers in the country, out of them only
25% to 30% possessed both technical competency and English language skills, although
12% of India's population can speak in English. India developed a number of outsourcing
companies specializing in customer support via Internet or telephone connections. By
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2009, India also has a total of 37,160,000 telephone lines in use, a total of 506,040,000
mobile phone connections, a total of 81,000,000 Internet users—comprising 7.0% of the
country's population, and 7,570,000 people in the country have access to broadband
Internet— making it the 12th largest country in the world in terms of broadband Internet
users. Total fixed-line and wireless subscribers reached 543.20 million as of November,
2009.
Throughout the 1990s, another wave of Indian professionals entered the United States.
The number of Indian Americans reached 1.7 million by 2000. This immigration
consisted largely of highly educated technologically proficient workers. Within the
United States, Indians fared well in science, engineering, and management. Graduates
from the Indian Institutes of Technology (IIT) became known for their technical skills.
The success of Information Technology in India not only had economic repercussions but
also had far-reaching political consequences. India's reputation both as a source and a
destination for skilled workforce helped it improve its relations with a number of world
economies. The relationship between economy and technology—valued in the western
world—facilitated the growth of an entrepreneurial class of immigrant Indians, which
further helped aid in promoting technology-driven growth.
2001
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Millenium Tower in Kolkata, Salt Lake Sector-5, a mojor IT hub in the city.
Tidel Park—one of the largest software parks in Asia—was set up on the July 4, 2000
in Chennai, to aid the growth of Information Technology in Tamil Nadu.
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Cognizant's Delivery Center in Pune
The share of IT (mainly software) in total exports increased from 1 percent in 1990 to 18
percent in 2001. IT-enabled services such as backoffice operations, remote maintenance,
accounting, public call centers, medical transcription, insurance claims, and other bulk
processing are rapidly expanding. Indian companies such as TCS, Wipro, and Infosys may
yet become household names around the world.
Today, Bangalore is known as the Silicon Valley of India and contributes 33% of Indian
IT Exports. India's second and third largest software companies are head-quartered in
Bangalore, as are many of the global SEI-CMM Level 5 Companies.
And Mumbai too has its share of IT companies that are India's first and largest, like TCS
and well established like Reliance, Patni, LnT Infotech, i-Flex, WNS, Shine, Naukri,
Jobspert etc are head-quartered in Mumbai. and these IT and dot com companies are
ruling the roost of Mumbai's relatively high octane industry of Information
Technology.Such is the growth in investment and outsourcing, it was revealed that Cap
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Gemini will soon have more staff in India than it does in its home market of France with
21,000 personnel+ in India.
On 25 June 2002 India and the European Union agreed to bilateral cooperation in the
field of science and technology. A joint EU-India group of scholars was formed on 23
November 2001 to further promote joint research and development. India holds observer
status at CERN while a joint India-EU Software Education and Development Center is
due at Bangalore.
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Hardware 5.0 5.9 7.0 8.2
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capital of India, This is one city that has seen tremendous growth
in IT and BPO industry, it recorded 63% growth in 2008.TCS,
Patni, LnT Infotech, I-Flex WNS and other companies are
headquartered here.
Infosys Technologies Ltd. (NASDAQ: INFY) was started in 1981 by seven people with
US$ 250. Today, we are a global leader in the "next generation" of IT and consulting
with revenues of US$ 5.4 billion (LTM Sep-10).
Infosys defines, designs and delivers technology-enabled business solutions that help
Global 2000 companies win in a Flat World. Infosys also provides a complete range of
services by leveraging our domain and business expertise and strategic alliances with
leading technology providers.
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Our offerings span business and technology consulting, application services, systems
integration, product engineering, custom software development, maintenance, re-
engineering, independent testing and validation services, IT infrastructure services and
business process outsourcing.
Infosys pioneered the Global Delivery Model (GDM), which emerged as a disruptive
force in the industry leading to the rise of offshore outsourcing. The GDM is based on the
principle of taking work to the location where the best talent is available, where it makes
the best economic sense, with the least amount of acceptable risk.
Infosys has a global footprint with 63 offices and development centers in India, China,
Australia, the Czech Republic, Poland, the UK, Canada and Japan. Infosys and its
subsidiaries have 122,468 employees as on September 30, 2010.
Infosys takes pride in building strategic long-term client relationships. Over 97% of our
revenues come from existing customers (FY 10).
1.2.2 Mission
"To achieve our objectives in an environment of fairness, honesty, and courtesy towards
our clients, employees, vendors and society at large."
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1.2.3 Values
We believe that the softest pillow is a clear conscience. The values that drive us
underscore our commitment to:
• Customer Delight
• Leadership by Example
• Integrity and Transparency
• Fairness
• Pursuit of Excellence
Fortune magazine identified Infosys among the top companies that "inspire, nurture and
empower a new generation of global leaders." We are committed to remain among the
industry's leading employers.
'In God we trust, everyone else must come with data' is an oft-heard phrase at Infosys.
We constantly benchmark our services and processes against globally recognized quality
standards. Our certifications include SEI-CMMI Level 5, CMM Level 5, PCMM Level 5,
TL 9000 and ISO 9001-2000. In February 2007, Infosys BPO was certified for eSCM
level 4.0, the eSourcing Capability Model for Service Providers developed by a
consortium led by Carnegie Mellon University's Information Technology Services
Qualification Centre.
We were one of the first companies to develop and deploy a global delivery model and
attain SEI-CMMI Level 5 certification our offshore and onsite operations. We manage
growth by investing in infrastructure and by rapidly recruiting, training and deploying
new professionals. We have 63 global development centers, the majority of which are
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located in India. We also have development centers in Australia, Canada, China, Japan,
Mauritius, and at multiple locations in the United States and Europe.
Our history is marked by a series of firsts. We were the first Indian company to list on a
US stock exchange and the first Indian company to do a POWL in Japan. In December
2006, we became the first Indian company to be added to the NASDAQ-100 index and
became the only Indian company to be part of any of the major global indices. We were
recently listed on The Global Dow. Infosys was also ranked No. 14 among the most
respected companies in the world by Reputation Institute's Global Pulse 2008. We were
also listed on Forbes' Asian Fabulous 50 for the fourth consecutive year. Infosys is also a
five-time Global MAKE Winner and one of only two Indian companies amongst global
leaders to have won the award in 2008.
2010
• Infosys, the most admired Indian company: The Wall Street Journal Asia 200
survey
• Infosys is ranked among the top ten value-creating technology and
telecommunications companies by The Boston Consulting Group
• Telstra and Infosys won Best ITSM (IT Service Management) Project of the Year,
the top industry award bestowed by itSMF Australia, the peak body for ITSM in
Australia
• Infosys BPO was recognized for outsourced services delivery at the Shared
Services & Outsourcing Network (SSON) 2010 North American and Australasian
Shared Services Excellence Awards.
• Infosys was voted the best company in management, corporate governance,
investor relations, and corporate social responsibility (India) in a FinanceAsia
magazine survey
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• Infosys ranked second in The International Association of Outsourcing
Professionals 'Global Outsourcing 100'
• Infosys BPO wins the "Most Dynamically Developing BPO Center in Poland"
award from Forbes Magazine
• Infosys ranked among 'Best Companies for Leaders'
• Infosys ranked among the best in investor relations in APAC region
• Infosys wins award for the 'Best investor relations by an APAC company in the
US market'
• Infosys BPO wins "BPO Organization of the Year" and "Fun at Work" awards
from Stars of the Industry
• Infosys has been voted in The Asset Triple A Corporate Awards - Gold Award for
Investor Relations in Technology in USA
• Infosys, the most sought-after company in India: Business Today Survey
• Infosys wins American Society for Training & Development (ASTD) award for
excellence in inclusivity
2009
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• Infosys BPO receives "positive" rating in leading analyst firm's Comprehensive
Finance and Accounting Business Process Outsourcing MarketScope report
• Infosys listed on Forbes' Asian Fabulous 50 for the fourth consecutive year
• Infosys ranked among the greenest brands in India
• Infosys in 'India's Best Companies to Work For' : Survey by Great Place to
Work® Institute
• Infosys in Fortune's 100 fastest-growing companies
• Infosys, the most admired Indian company: Wall Street Journal survey
• Infosys, the Best Outsourcing Partner: Waters Rankings 2009
• Infosys has received the highest rating on corporate governance by ICRA
• Infosys was ranked among the top 50 most respected companies in the world by
Reputation Institute's Global Reputation Pulse 2009
• Infosys listed among best companies for leaders by Hay Group and Chief
Executive Magazine
• Infosys received the distinction of having one of the 'Best Ranked Online Annual
Reports in Greater China & Asia/Pacific' at IR Global Rankings 2009
2008
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• Infosys and Infosys BPO honored at the Software Technology Parks of India
(STPI) and Karnataka State IT Exports Awards
• Infosys wins HDS Diamond Award for 'Best Virtualization Strategy' and
Platinum Award for 'Best Green Strategy for a Data Center'
• Infosys wins the NASSCOM gender inclusivity award
• The Asset magazine acclaims Infosys' Corporate Governance
• Infosys BPO wins the Global Six Sigma award
• Infosys BPO wins 'Group Excellence in Business Continuity Management' award
at the Asia Business Continuity Awards 2008
• Infosys Annual Report 2008 wins LACP Platinum award
• Infosys wins Sears Holding Corporation's Partners in Progress award for the
second consecutive year
• Infosys BPO awarded Provider of the Year 2008 award in the Large Enterprise
Category by FAO Today
• Infosys wins two Banker Technology Awards for its exceptional work in
wholesale and capital markets
• Three of Infosys BPO's top-level executives named in FAO Today's Global
Superstars List now in its fourth
• Infosys wins Eastman Chemical's Supplier Excellence Award for the second
consecutive year
• Infosys BPO receives COPC-2000 CSP Standard Version 4.1 Certification for
selected client programs - in the telecom order entry and order validation
processes
• Infosys BPO receives "Positive" Rating in leading analyst firm's Comprehensive
Finance and Accounting Business Process Outsourcing Market Scope Report
• Infosys ranked No. 14 among the most respected companies in the world by
Reputation Institute's Global Pulse 2008
• Infosys wins award for best investor relations by an APAC company in the U.S.
market at IR Magazine U.S. Awards 2008
• Infosys received the Boeing Performance Excellence Award (BPEA) from The
Boeing Company for a 12-month gold-level performance
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• Infosys received the '2007 Vendor of the Year' award from Ameriprise Financial
• The International Association of Outsourcing Professionals (IAOP) named
Infosys in its '2008 Global Outsourcing 100'
• IAOP, in association with Fortune magazine, inducted N. R. Narayana Murthy
and Nandan M. Nilekani, co-founders, Infosys, into 'The Outsourcing Hall of
Fame'
• Infosys wins Investor Relations Global Rankings 2008 awards in APAC
categories
• Infosys Cited as a Leader in SAP Implementation Services by Independent
Research Firm
• Infosys moved up to No. 14 on FinTech 100, an international annual listing of the
top 100 global application and service providers to the financial services industry
• Infosys entered the Balanced Scorecard Hall of Fame for Executing Strategy on
the strength of its innovative strategy planning and execution capabilities
• Infosys was honored with the Sharpening Brand and Competitive Differentiation
Marketing Excellence Award from the Information Technology Services
Marketing Association (ITSMA) for its success in shifting its perception from a
provider of offshoring services to that of a partner that helps companies reshape
their businesses in a flattening world
2007
• Infosys becomes the first Indian company to win Nielsen Norman Group's
Intranet Design Annual awards
• Infosys receives Balanced Scorecard Hall of Fame Award for Executing Strategy
• Infosys Ranked 14 in FinTech 100
• Infosys BPO conferred Provider of the Year award by FAO Today
• Infosys Awarded Best-In-Class ITSMA Marketing Excellence Diamond Award
• BT and Infosys Awarded National Outsourcing Association's Innovativ
Outsourcing Project of the Year
• Infosys Positioned in the Leaders Quadrant for European Offshore Application
Services Pages
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• Infosys Ranked No.1 offshore service provider in securities processing BPO
• Infosys Positioned in the Leaders Quadrant for North American Offshore
Applications Services Pages Magic Quadrant
• Infosys Consulting Co-Founder Named to Consulting Magazine’s Top 25
Consultants
• Infosys Named Wachovia's "IT Vendor of the Year"
• Infosys Receives the Highest Score in Strategy in Forrester Research's Report on
the Applications Outsourcing Market
• Finacle from Infosys positioned in the Leaders Quadrant in the Magic Quadrant
for International Retail Core Banking Solutions
• Infosys received the '2007 Vendor of the Year' award from Ameriprise Financial
• Infosys wins NASSCOM-India Today Woman Corporate Award for excellence in
gender inclusivity
• Infosys wins Global MAKE award for the fourth year
• Infosys in Fortune's Top 10 Companies for Leaders
• Waters readers name Infosys as Best Outsourcing Partner
• Bloom Group: Infosys.com, a prospect-friendly website
• The Reputation Institute: Infosys, a globally respected company
• Infosys in Dun & Bradstreets Top Indian IT Companies 2007
• Won the Export Excellence Award in the Services Category from the Federation
of Karnataka Chambers of Commerce & Industry
• Etihad Airways receives industry honors for web strategy implemented by Infosys
• Infosys Named "Best Outsourcing Partner" in Waters Rankings Survey
• Forrester names Infosys a Leader in Global IT Infrastructure Outsourcing
• Infosys Named Royal Bank of Scotland Group's 2007 "Best Technology
Supplier"
• Infosys Receives Two "Partner in Progress" Awards from Sears Holdings
Corporation
• Infosys won the poll for the New Age Employer of Choice Award 2007
conducted by CNBC TV18, CNBC Awaaz and Moneycontrol.com
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• British Telecom and Infosys were awarded the National Outsourcing Association
(NOA) award for Innovative Outsourcing Project of the Year 2007
• Infosys Annual Report wins LACP Silver Award
• Infosys wins the 2007 Optimas Award in the "Global Outlook" category
2006
• Infosys BPO ranked among Top 100 in the Deloitte Technology Fast 500 APAC
rankings 2006
• Infosys won the APICS Corporate Award of Excellence for 2006 in the Education
category at the APICS International Conference in Orlando
• Rated among the Top 5 investor relations websites in APAC/ Africa by IR
magazine
• ICAI judges Infosys Annual Report 2006 best in "Information Technology,
Communication and Entertainment Enterprises" category
• Best Presented Accounts in Communication and Information Technology Sector
in SAFA (South Asian Federation of Accountants) BPA Awards, 2005 and
overall winner of the SAFA Best Presented Accounts 2005
• Finacle from Infosys emerges as a leader in retail banking platform
• Infosys CEO is Forbes Asia Businessman of the Year
• Nandan M. Nilekani gets Dataquest IT Person 2006 award.
• Infosys is the Best Company to work for in India 2006 says the BT-Mercer-TNS
survey published by Business Today
• Infosys in BusinessWeek’s ‘Ten to Watch’ companies
• Infosys added to the NASDAQ-100 Index
• Infosys is ranked the Businessworld Most Respected Company in a survey
• Nandan M. Nilekani recognized as one of the World's 100 Most Influential People
• Infosys ranked #36 on the worldwide list of the World's Most Innovative
Companies
• BusinessWeek ranked Infosys #10 among World's Most Innovative Companies in
the APAC region.
• Infosys one of 74 Global High Performers chosen from Forbes' Global 2000 list
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• Infosys' Global Education Center called the "Taj Mahal of training centers" by
Fortune magazine
• Nandan M. Nilekani joins World Economic Forum (WEF) Foundation Board
• Infosys Awarded DaimlerChrysler's "IPS Supplier of the Year 2006"
• Infosys Named Sainsbury's 2006 IT Supplier of the Year
• Nandan M. Nilekani conferred the Padma Bhushan, India's third highest civilian
award, by the Government of India
2005
2004
• Infosys has won the Golden Peacock National Quality Award for 2004
• SAFA (South Asian Federation of Accountants) Best Presented Accounts Award
2003 in the Communication and Information Technology Sector based on the
evaluation of the Annual Report of the company
• Award from Global Finance magazine as the Best company in the Computer
Software Sector in Asia
• Infosys Technologies won the prestigious Global MAKE (Most Admired
Knowledge Enterprises) award
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• Infosys is ranked as one of the World's Most Respected Companies in the
Financial Times-PwC annual survey
• Infosys Sweeps Businessworld Most Respected Companies Awards
• TIME magazine Global Tech Influentials list (August 2004) identified Mr. N. R.
Narayana Murthy, Chairman of the Board and Chief Mentor as one of the ten
leaders who are helping shape the future of technology
• Infosys Ranked as the Best Offshoring Partner for 2004 by Waters magazine
• Infosys wins the 2004 Annual Asian Most Admired Knowledge Enterprise
(MAKE) award
• Nandan Nilekani rated among the world's most respected business leaders in FT-
PwC survey
• Infosys Global Business Foundation School has been selected for the American
Society for Training & Development (ASTD) Excellence in Practice under the
workplace learning and development category
• The Medinge Group, a high-level international think-tank on branding and
business, has identified Infosys as one of the eight companies across the world as
top brands with a conscience.
• Infosys training and development team won the American Society for Training
and Development (ASTD) BEST Award for the contribution of learning to
organizational performance
• BusinessWeek ranks Infosys among the top 3 IT Services Companies in the world
• Infosys in Forbes-A list
2003
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• Infosys has been presented with a Texas Instruments (TI) 2001 Supplier
Excellence Award
• Ranked as the No.1 Employer in the IT sector by Dataquest for the second time in
a row.
• Ranked the Best Employer in India by Business Today-Hewitt in their annual
survey.
• Rated among the best Under a Billion Forbes Global 200 small companies for
2002 by Forbes Global
• Awarded the Global Corporate Achievement Award 2002 for Asia Pacific Region
by Economist Intelligence Unit [EIU]
• Awarded Diamond Award for the marketing initiative WIBTA by Information
Technology Services Marketing Association [IMTA]
• Ranked as the Best Managed Company In India by Asia money
• Ranked No.1 among Asia's Leading Companies in India by Far Eastern Economic
Review
• Rated the Most Respected Company in India by Business world
• Rated the Most Globally Competitive Company, Most Dynamic Company, Most
Ethical Company and Best IT Company by Business world
• A Financial Times-PwC survey listed Infosys among 50 companies that
demonstrate the most integrity
1.3.1 Strengths
• Since the company is based in India its competitive advantage is enhanced. The
Indian economy, despite weak economic indicators such as relatively high rates of
inflation, has low labor costs. The workforce has relatively high skills levels in
Information Technology. Couple these two elementstogether and you have an
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operational basis that offers low-cost based, highly skilled competitive advantage.
Trained Indian personnel often speak very good English and are sensitive to
Western culture, underpinned by India's colonial past.
• Infosys is in a strong financial position. The business turned over more than $4
billion in 2008. This means that it has the capital to expand, and also the basis to
leverage potential investors.
• The company has bases in 44 global development centres, most of which are
located in India, although the company has offices in many developed and
developing nations. This means not only that Infosys is becoming a global brand
but also that it has the capability to support the global operations of multinational
clients.
1.3.2Weaknesses
• Infosys on occasion struggles in the US markets, and has particular problems in
securing United States Federal Government contracts in North America. Since
these contracts are highly profitable and tend to run for long periods of time,
Infosys is missing out on lucrative business. Added to this is the fact that its
competitors do well in terms of securing the same Federal business (and one
should also take into account that many of its competitors are domiciled in the US
and there could be political pressure on the US Government to award contracts to
domestic organizations).
1.3.3 Opportunities
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• At a time of recession in the global economy, it may appear that some companies
will reduce take up of services that Infosys offers. However, in tough times clients
tend to focus upon cost reduction and outsourcing - with are strategies that
Infosys offers. So hard times could be profitable for Infosys.
• There is a new and emerging market in China as the country undergoes a huge
industrial revolution.
• The strategic alliance between Infosys and Schlumberger gives the IT company
access to lucrative business in the gas and oil industries.
1.3.4 Threats
• India is not the only country that is undergoing rapid industrial expansion.
Competitors may come from countries such as China or Korea where there are
large pools of low-cost labor, and developing educational infrastructures such as
universities and technology colleges.
• Customers may switch to other offshore service companies in other countries such
as China or Korea.
• Other global players have realised that India has the benefit of low-cost, highly-
skilled labor that often speaks English and is culturally sensitive to Western
practices. As with all global IT players, Infosys has to compete for skilled labor
and this may have the effect of driving up wage levels, and making it more
difficult to recruit and retain staff.
Main competitors
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• IBM
IBM Global Services has the modest goal of making a smarter planet. The IT services
and consulting arm of International Business Machines operates in about 170 countries,
providing a comprehensive range of services to commercial and public sector clients.
IBM's service operations are organized into two primary units: Global Technology
Services (GTS) encompasses IBM's business process outsourcing, infrastructure support,
and product maintenance offerings; Global Business Services (GBS) handles application
management services, consulting, and systems integration. IBM Global Services
integrates both IBM products and third-party hardware and software
• WIPRO
When global corporations need technology services, many call in a pro. Wipro
Technologies, the global technology and consulting services division of Indian
conglomerate Wipro Limited, is one of the world's leading providers of integrated
business, process, and technology services. A leading global provider of independent
R&D services, the firm offers such services as application development, enterprise
systems implementation, networking, systems integration, and technology consulting
services. It is a world leader in offshore business process outsourcing (BPO) services.
Wipro Technologies gets the majority of its revenues in North America
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Europe. TCS also provides product and industrial engineering services, as well as
strategic consulting and project management. The company is controlled by textiles
and manufacturing conglomerate Tata Group
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Chapter - 2
Conceptual Discussions
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NATURE OF TRAINING AND DEVELOPMENT
In simple terms, training and development refers to the imparting of specific skills,
abilities and knowledge to an employee. A formal definition of training & development
is… it is any attempt to improve current or future employee performance by increasing an
employee’s ability to perform through learning, usually by changing the employee’s
attitude or increasing his or her skills and knowledge. The need for training &
development is determined by the employee’s performance deficiency, computed as
follows:
We can make a distinction among training, education and development. Such distinction
enables us to acquire a better perspective about the meaning of the terms. Training, as
was stated earlier, refers to the process of imparting specific skills. Education, on the
other hand, is confined to theoretical learning in classrooms.
Training Education
To bring the distinction among training, education and development into sharp focus, it
may be stated that “training is offered to operatives”, whereas “developmental
programmes are meant for employees in higher positions”. Education however is
common to all the employees, there grades notwithstanding.
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The fundamental aim of training is to help the organization achieve its purpose by adding
value to its key resource – the people it employs. Training means investing in the people
to enable them to perform better and to empower them to make the best use of their
natural abilities. The particular objectives of training are to:
Any training and development programme must contain inputs which enable the
participants to gain skills, learn theoretical concepts and help acquire vision to look into
distant future. In addition to these, there is a need to impart ethical orientation, emphasize
on attitudinal changes and stress upon decision-making and problem-solving abilities.
• Skills
• Education
• Development
• Ethics
• Attitudinal Changes
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The Benefits of Employee Training
Benefits to the Individual Which in Turn Ultimately Should Benefit the Organization:
• Helps the individual in making better decisions and effective problem solving
• Through training and development, motivational variables of recognition,
achievement, growth, responsibility and advancement are internalized and
operationalised
• Aids in encouraging and achieving self-development and self-confidence
• Helps a person handle stress, tension, frustration and conflict
• Provides information for improving leadership, knowledge, communication skills
and attitudes
• Increases job satisfaction and recognition
• Moves a person towards personal goals while improving interactive skills
• Satisfies personal needs of the trainer (and trainee)
• Provides the trainee an avenue for growth and a say in his/her own future
• Develops a sense of growth in learning
• Helps a person develop speaking and listening skills; also writing skills when
exercises are required. Helps eliminate fear in attempting new tasks
Benefits in Personnel and Human Relations, Intra-group & Inter-group Relations and
Policy Implementation:
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• Improves communication between groups and individuals:
• Aids in orientation for new employee and those taking new jobs through transfer
or promotion
• Provides information on equal opportunity and affirmative action
• Provides information on other government laws and administrative policies
• Improves interpersonal skills.
• Makes organizational policies, rules and regulations viable.
• Improves morale
• Builds cohesiveness in groups
• Provides a good climate for learning, growth, and co-ordination
• Makes the organization a better place to work and live
• Lectures
• Audio-visual
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OJT is conducted at the work site and in the context of the job. It is, much time,
informal. An experienced worker shows a trainee how to work on the job.
• Simulation
• Case Study
• Role playing:
• Vestibule Training:
• Sensitivity Training:
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offers a variety of training programs on a regular basis for Middle level
employees as well.
• Quality Process Training:
Infosys has a strong focus on quality processes and methodologies. This training
is tailored to the role that one is playing ie. Software Engineer, Programmer
Analyst, Project Managers etc
• Personal Effectiveness and Managerial Programs:
Programs to enhance the managerial capabilities and leadership abilities, to enable
better customer satisfaction, achieve organizational vision and create high
performing multicultural teams.
• ILI: The Infosys Leadership System:
The Infosys Leadership System (ILS) and the Infosys Leadership Institute (ILI)
address the issue of sustained growth in general and creates a formal and
committed system for developing leadership capabilities in Infoscions.
The most significant attribute of the Infosys leadership development model is its
partnership approach with the other groups in Infosys and the ownership of the
entire process by the top management in what is termed as the ‘Internal Synergy
Model’. ILI is based at a world-class physical infrastructure, in Mysore, India
The education philosophy at Infosys has been to equip the participants with the know-
how to find the best solution, rather than to teach ‘one way to do it’ and also to relate to
real life situations We also encourage employees to go in for further part time and
distance education programs with fee reimbursement subject to eligibility criteria laid
down by the policy.
The note prepared by the ILI faculty enumerates 'the nine pillars for leadership
development' as:
This is the mechanism through which the company gathers data about an individual's
performance and abilities. This information is collected from coworkers, including peers,
subordinates, managers and customers. Personal development plans are prepared on the
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basis of this feedback. Then, each of these individuals is assigned an ILI faculty member
to help prepare the PDP and to follow it.
2. Development assignments
Identified high potential Infoscions are trained at various functions of the company
through job rotations and cross-functional assignments. This helps employees to acquire
new leadership skills outside their own areas of expertise and experience.
These workshops are designed to fortify the Infosys culture amongst the participants,
help instill better communication skills through sustained interaction amongst
themselves, and identify with the values and processes involved in leadership
development.
4. Development relationships
This includes one-on-one interaction in actual on-the-job work climate and leads to better
sharing of knowledge and camaraderie amongst individuals. Mentoring forms an integral
part of this exercise.
The 'Leaders Teach Series' are workshops that the company's Tier-1 members, including
Narayana Murthy and Nandan Nilekani (CEO and MD), hold to acclimatise the next rung
with leadership roles and to groom them through their own rich experience.
These are akin to 360 degree feedback, but based on formal and informal feedback from
employees that an individual interacts with.
This helps individuals to gain an overall view of the company and its diverse and
complex systems, business, operations and processes. It is a continuous process and helps
improve the individual and also the systems.
8. Action learning
This exercise constitutes solving real problems in real-time conditions, but as a team.
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9. Community empathy
The company stresses the need to give back to society through involvement in various
developmental, educational and social causes. This programme helps nurture a social
conscience amongst its leaders.
"The last 25 years for Infosys have been successful. And we are ready for the future. Yes,
our growth rates will change, the business cycles will change, our ability to influence the
business environment will change, even our leaders will change. But what
will not change in Infosys's future is our ability to achieve profitable growth legally and
ethically, our guiding set of principles and our values," says Gopalakrishnan.
Meanwhile, there is a buzz about the imposing edifice of the ILI set amidst the verdant
expanse that is the Mysore campus of Infosys: the next CEO, COO, CFO are being
readied there.
The dynamic nature of the software and IT industry requires its workforce to upgrade
frequently in technology and skills. Companies were focusing on continuous training
and development of their employees, which also helped in the reduction of attrition
rate.
At Infosys, every new recruit underwent approximately three months of training before
they were made billable to clients.
The American Society for Training and Development (ASTD) rated Infosys as the
world’s best in employee training and development and conferred ‘Excellence in
Practice Award continuously for three consecutive years 2002, 2003 and 2004. The
award was conferred for its ‘Global Business Foundation School.’ It was a program for
all fresh engineering entrants to Infosys to equip them for the challenging software
career ahead of them. The program ran around the year and was implemented over
several global centers across the organization.
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exposed to courses on communication skills, interpersonal skills, customer interaction
etiquettes, management development, and quality systems.
In 2005 Infosys established ‘Infosys U’, one of the largest corporate training centers in
the world.
Infosys U
The ‘Global Education Center’ was set up in 2005. It was one of the biggest corporate
training centers in the world. The Global Education Center would run a 14.5 week
residential program, which would impart generic and work specific training in
technology areas, along with soft skills and leadership programs to freshers. The center
had 2,350 rooms spread across the campus, 58 training rooms, 183 faculty rooms,
state-of-the-art library and a cyber cafe. The center had the capacity to train around
15,000 freshers in one year.
After the new recruits joined Infosys, they were taken to Infosys U for a 14.5 week
training program. At Infosys U, the freshers were welcomed in Infosys by NR
Narayana Murthy through an audio visual presentation. The initial days of the training
program, freshers filled forms and learned the values that drove Infosys. During the
entire training program, new recruits were trained to work or program different tech
applications.
The library had an online database of Infosys case studies to help the recruits. The
trainers generally imparted training in hard skills through lectures on the concepts and
theory for a few hours and then allowed the recruits to work independently and build
their own applications for the rest of the day.
While the training program focused mainly on technical skills, the freshers were also
trained in soft skills. There were separate rooms and faculties for soft skill training.
Training was imparted on global etiquette, comportment, importance of body language,
public speaking, improving interpersonal communication and team-building. The
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various methods used included, asking the freshers to perform skits, going through
several ‘what-if’ scenarios and to practice smiling in front of the mirror.
The campus provided best of food to at an affordable price. Among other options, the
campus had the retail outlet of the pizza chain ‘Domino’s Pizza’ where both Western
and Indian varieties of pizzas were available. The pizza could also be ordered while the
employee was working, but the Infosys culture discouraged working during lunch. The
Infoscions believed in taking break during lunch and socializing.
The center had an ‘Employee Care Center’ to facilitate all round development. The
employee care center offered recreational facilities such as a gymnasium, a swimming
pool, Jacuzzi, bowling alley and a meditation hall. It also had an international-class
cricket ground and a multipurpose ground with a six-lane synthetic track, which
housed basketball, volleyball, squash, and tennis courts. The campus also housed an
auditorium, which had a seating capacity of 1,300 people and three multiplex theatres
with a capacity of 150 seats each. The freshers had to work for eight hours every day
and at the end of the training program, the freshers had to pass two comprehensive
exams before proceeding further. About 1% to 2% failed in the exams.
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Chapter 3- Research and Methodology
3.1 Methodology
To know which method is used for, completing the project firstly we have to know
basically what primary data and secondary data are.
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3.1.1 Primary Data
Information collected for the specific purpose at hand or specifically for the currently
undertaken.
I used secondary data for this project. I refer some books and also some websites for the
project. These books and websites are mentioned in the bibliography.
Although sincere efforts have been done to collect authentic and relevant
• Limited scope: scope of the study is limited because of limited time. So;
perceptions are true and factual althoughat times that maynot be the case.
such biases , but considering the human factor possibility Of small bias
• Sample size: The Sample size taken is small and may not be sufficient
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to predict the 100% accuracy and hence finding may not be generalized
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Chapter – 4 Finding and Analysis
PERIODENDING 31-Mar-0931-Mar-0831-Mar-07
Operating Expenses
Research Development - - -
Non Recurring - - -
Interest Expense - - -
Non-recurring Events
Discontinued Operations - - -
Extraordinary Items - - -
Other Items - - -
Balance sheet
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46
Histogram
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Bibleography
http://www.rediff.com/money/2006/aug/03mspec.htm
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http://hrcases.wordpress.com/2008/06/25/training-fresh-recruits-at-infosys/
http://www.google wiki.
http://www.Yahoo.com
http://www.Ask.com
http://www.Moneycontrol.com
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