APPENDICES C

Question: How competitive is the company?

Answer: “As you can see, ang among hotel is dili siya
attractive sa mga events in terms of need ang nindot na
background. Like Weddings na need siya ug nindot na scenery
for picture taking and etc. And di pod kayo siya attractive
sa mga travelers since ang iya ambiance is somewhat old style.
So we focus more then on different target market which is the
government. Where they conduct conventions and activities in
our convention centers.

Question: What are the mission? Mission Statement? Goals?

Answer: “Taas man, kuhaa nalang sa page,

www.vcduprincehotel.com”

Question: What kind of actions do you do when a customer gives

suggestions, complaints and complements?

Answer: “Istoryahon sa akong employee if unsa ang complaint

or feedback sa guests, and the my employee will tell me about
the response of the employee and then we together assess the
feedback and make actions about it.”

Question: How do you train your staffs to ensure the quality

of your service?

Answer: “I let them join trainings, seminars and workshops in

which in one of the trainings kay ako ang speaker using
PowerPoint and video presentation featuring tasks involved in
the hospitality industry.”

Question: How do you your supply chain management? Do you do

outsourcing? What are your motivations and risks of
outsourcing as a strategy?

Answer: “Ang among supply is gikan siya sa mga supplier na

kaila rapod namo, parihas anang mga meat and other food
supplies naggikan ang amo sa Vross. Tungod pod ani makakuha
mi usahay ug incentives and discounts, like sa Nature Spring
na sa bottle ang packaging is naa nay company name sa Prince
Hotel.

Question: How do you do your inventory system? What usually

are your inventories?

Answer: “Our inventories are bedsheets and other things that

can be seen inside the rooms and beside that is the food
supplies in our restaurant. In monitoring these supplies we
uses Physical Count for the President of the Corporation is
a Chinese, unya they prefer nga manual ang paginventory kay
mas reliable.”

Question: What rules and regulations did you implement to

have a sustainable production of service?

Answer: “Policy? Pwedi e-email nalang nako kay taas man kayo.”

Question: Do you have facilities or areas to put on your

equipment?

Answer: “Ahm.. Naa mga area parehas sa mga housekeeping, they

have their area para diha ibutang tanan towels, tanan gamit
sa kwarto. If sa food and beverages naa pus sila designated
area para e-store and mga utensils og mga gamit para sa
functions.”

Question: What are your hotel maintenance management

practices?

Answer: “Daily man mag housekeeping me. Ang maintenance

department namo are always checking our aircons, mga filters,
chlorine sa tubig para ma ensure ang convenience sa pag-stay
sa amoang mga guests. Top one gyud e priority ang cleanliness
kay we are in a service industry serving food.”

Question: What do you consider in designing your lobby?

Answer: “Actually, I have plans on redesigning our lobby but

mag storya pami ana sa owner kay daan naman gyud na. I know
sa mata sa gawas sa mga tao dili siya attract but sa sulod,
our function hall is very big and high ceiling and mga
lightning nga gwapo gyud siya. I have a friend and yesterday
magtalk tana mi ana sa akoang plans but unfortunately wala
kay na busy pud ko.”
Question: What are your different accommodation do you offer?

Answer: “We have catering with venue or function hall. Ahmm..

We are catering within seminars and trainings both government
and private.”

Question: What are working conditions do you consider in order

to have your employees a higher productivity?

Answer: “We always, see to it that my employees is not

bombarded with tasks and I know unsay feeling kung banat
banatan og mga buhatonon. Also, I already told them kung unsay
mga kinahanglanon nila they will just approach me. Like kung
kulang sila sa tao sa catering kay absent or nasakit then ako
na mangita og ika fill-in sa wala.”

Question: How do you compensate your employees?

Answer: “They have time-based salary and rewards like bonuses

to those hardworking workers. Tapos we give salary increase
pud sa mga workers nga deserving but discreet lang sa company
para ma avoid ang mga selos towards other employees.”

Question: How do you designate individual/ team jobs and task?

Answer: “Kanang naglibog ko una sa pagpadagan sa hotel

management, that’s why nag decide ko na mag designate og task
sa head per department. Like sa na assign sa catering, siya
na mag plot sa schedules within this week kung kinsay mga tao
iya e assign. If naay department will send to me and incident
report and I’m the one who will make the final judgement. So
ing ana ko mag designate og tasks, I see to it nga dili ra
akoa tanan lihok.”

Question: What do you consider in building your principal

business in this location?

Answer: “Dili gyud ni siya Prince Hotel og murag nalugi guro

ang former owner ani nga building and nakadaog sa bidding ang
owner karon. So, naiyaha ni nga building, supposed to be naa
guro lain plano ang owner but sa structure sa building nga
high-storey building, sayang man og himoon og commercial
building, unya wala pud dako nga parking area. Then, ilado
napud ni nga building nga hotel mao to ge as is nalang og
wala gyud sa plano nga ma-hotel ni siya nga building. Kibali
division nalang ni sa primary business niya.”

Question: When does the Prince Hotel established?

Answer: “Year 2009.”

Question: Do you have any certification of rewards you had

received?

Answer: “Naa, murag naa sa front desk ang mga certificate.”

Question: Do you have any outreached programs?

Answer: “Ah, yes naa sa Por Cristo, those items that are a
bit damaged or naa stains ang mga bedsheets or other things
amoa na ginahatag sailaha kay dili naman magamit. Tapos hotel
biya so dapat the quality we served is high and ma meet namo
ang satisfaction saamoa guests.