Chapter 1 Exam

Started: Jan 23 at 3:02am

Quiz Instructions

Flag this Question

Question 11 pts
What is a potential drawback to selecting the bottom-up general troubleshooting
procedure?
Group of answer choices

requires checking every protocol

requires checking every application

requires checking every device and interface

requires checking the route table at each router

requires checking the path from source to destination

Flag this Question

Question 21 pts
After a network change that occurred during a scheduled maintenance window,
users were complaining about not being able to access a local file server. Upon
investigation, the administrator determined that the problem was with the
recently entered routing configurations. Because of company policy, the
administrator is not allowed to correct the routing configuration outside of a
scheduled maintenance window. Instead, the administrator moved the file
server to an accessible subnet. Which statement describes what the
administrator did?
Group of answer choices

The administrator determined a solution to the problem.

The administrator determined a workaround for the problem.

The administrator applied the "swap components" troubleshooting approach.

The administrator applied the "perform comparison" troubleshooting approach.

Flag this Question

Question 31 pts
What are two limitations of an ad hoc troubleshooting approach? (Choose two.)
Group of answer choices

inefficient use of time and resources

only applicable to physical layer problems

difficult to transfer the job to someone else

can only be used after a structured approach has failed

requires more technical knowledge than a structured approach

Flag this Question

Question 41 pts
The help desk receives several calls on Monday morning stating that users
cannot connect to a local print server that was working on Friday. Which
statement about the problem would be correct?
Group of answer choices

The inability to connect to the print server is a symptom of a problem.

The inability to connect to the print server is the problem.

The connectivity problem occurred Monday morning.

The inability to connect to the print server caused the problem.

Flag this Question

Question 51 pts
Which condition is a symptom of a connectivity issue on a router that provides
access to the Internet?
Group of answer choices

A static route is misconfigured.

An interface status is down.

An incorrect network statement exists.

A cable is unplugged.
Flag this Question
Question 61 pts
What is a symptom of an incorrectly applied network command when issued
under the routing process?
Group of answer choices

a down status on an interface

a timeout message when attempting to ping a device on another network

a routing protocol that is not running

a user who is unable to connect to machines that are located on the same
subnet

Flag this Question

Question 71 pts
Users at a remote site have reported that it is no longer possible to access the
Internet. A network administrator issued the show interface S0/0/0 command
to check the status of the interface. Which troubleshooting approach would fit
this situation?
Group of answer choices

top-down

bottom-up

follow-the-path

divide-and-conquer

Flag this Question

Question 81 pts
A network engineer compares the routing table of a working router with that of a
router that is experiencing connectivity issues. Which troubleshooting approach
best describes this scenario?
Group of answer choices

bottom-up approach

divide-and-conquer approach
follow-the-path approach

swap-components approach

perform-comparison approach

top-down approach

Flag this Question

Question 91 pts
A network engineer initially uses the ping command to help troubleshoot a
connection problem. Which troubleshooting approach best describes this
scenario?
Group of answer choices

bottom-up approach

divide-and-conquer approach

follow-the-path approach

move-the-problem approach

spot-the-difference approach

top-down approach

Flag this Question

Question 101 pts
What is common between Layer 3 switches and routers?
Group of answer choices

the supported features

the packet forwarding processes

the Layer 2 protocols on the interfaces

the commands for troubleshooting the control plane

Flag this Question

Question 111 pts
What is an important element of troubleshooting, regardless of the method
used?
Group of answer choices

using a single troubleshooting process

executing the steps in the same order every time

following a structured and systematic process

spending a significant amount of time analyzing the information

Flag this Question

Question 121 pts
Network users have complained that it is no longer possible to access an
important web-based application. Using the ping command, an administrator
verifies that there is connectivity between one of the workstations and the
server. The administrator has also determined that BGP connectivity has
remained established. At which layer of the OSI model is the problem most
likely to be found?
Group of answer choices

Layer 1

Layer 2

Layer 3

Layer 4

Layer 5

Layer 6

Layer 7