Telephone Calls – Business English

Secretary (S) : Good morning, ABC Systems, how may I help you?

Caller (C) : Hello, I would like to speak to Mr. Jones in sales, please.

S: Could I ask who’s calling, please?

C: It’s Joe Bloggs from Admiral Computing.

S: Could I ask the purpose of the call, please?

C: Yes of course. I am calling to discuss an invoice.

S: He’s in a meeting at the moment.

C: When would be a convenient time for me to call back?

S: He’ll be available at 3 o’clock.

C: Alright.

S: Would you like to leave a message?

C: Please tell Mr. Jones that Joe Bloggs from Admiral Computing called regarding the invoice. Please ask
him to call me back asap on 0123456789.

S: I’ll give him the message when he gets out of the meeting.

C: Thanks very much for your help. Goodbye.

S: Goodbye Mr. Bloggs. Thanks for calling.

Ordering Things by Phone

1. Ordering groceries

A: Good morning, Westword Grocers, how can I help you?

B: Good morning. I’d like to order some groceries, please.

A: Sure. What’s your order?

B: Well, I need a dozen eggs, 2 ounces of all-purpose flour, a medium bottle of vanilla essence, a small
chocolate syrup bottle, and some dark chocolate cubes.

A: I guess you are planning to bake a cake, right?

B: Certainly. When can I expect the delivery?

A: It’ll be delivered in about an hour. May I please have your name and address?

B: Sure. My name is Wesley Thomas. The address is 34-B, George Street.

A: Alright. The delivery boy will reach your place in about an hour.

B: What’s the total amount for the things that I purchased?

A: That would be $25.

B: Thank you.

2. Ordering Electronic Equipment

A: Sun Communication. How can I help you?

B: I would like to order the newly launched super smart mobile phone. Do you have it in stock?

A: Yes. We certainly have. Where do you want it delivered?

B: To my house. My home address is D-21, Stephenson Street.

A: May I know your name please?

B: It’s Fred Davidson. When can I expect the delivery and what’s the total price?

A: The product will be delivered to you by tomorrow evening and the price is $230.

B: Are you offering any kind of special deals or discounts?

A: I’m afraid not. We had introductory offers, but not anymore.

B: Not a problem. Pleas deliver my order as soon as possible.

A: How would you like to pay, Sir?

B: I’ll pay in cash on delivery.

A: Alright. Thank you for buying with us.

3. Ordering a Pizza

A: Freddy’s Pizza Corner, may I take your order?

B: I’d like to order one personal cheese margherita pizza please.

A: Anything else?

B: Yes, I’d like a medium coke with the pizza.

A: Alright. What is your name and address please?

B: Wesley Hemings. My address is 65-HF, Lower Street, San Rock.

A: Got it. Your order will be delivered within 30 minutes. Thank you for placing your order with us.

4. Responding to Infomercials

A: Hi! I saw the ad for the new super-sliming tablet on TV.

B: Hi! Yes, it’s a really effective slimming supplement, Sir.

A: I am considering buying a month’s course.

B: That will bring you a guaranteed weight-loss of 3 KGs.

A: And if I don’t lose that much, will you return my money?

B: Yes! If you take the tablet, follow the prescribed diet and you don’t experience the minimum weight
loss, we will refund your entire amount.

A: Okay, please send me the pack.

B: Let me note down your address.

A: Sure, it’s 12, Gotham Street, Metropolis.

B: Alright. I got that, Sir.