DATA INTERPRETATION

1. On scale of “Dissatisfied” to “ Satisfied” how would you rate your level of

satisfaction with National life insurance?

NO.OF
SHARE (%)
RESPONDENTS

Satisfied 28 55

Neutral 10 20

Dissatisfied 12 25

TOTAL 50 100

Dissatisfied
25%

Satisfied
55%
Neutral
20%

INTERPRETATION

 55% of the respondents believe that they are National life insurance service is excellent

 Whereas, 20% and 25% of them believe that the National life insurance service good and
poor respectively

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2.How likely are you to recommend National life insurance to a friend or
relative?

NO.OF
BENEFITS SHARE (%)
RESPONDENTS

Satisfied 28 55

Neutral 10 20

Dissatisfied 12 25

TOTAL 50 100

Dissatisfied
25%

Satisfied
55%
Neutral
20%

INTERPRETATION

 55% of the respondents believe that they are going to recommend the National life
insurance service and products to there friends too.

 Whereas, 20% and 25% of them believe that they are not going to recommend the
National life insurance service and products to there friend and family respectively.

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 3. How likely are you to repurchase products and services from National
life insurance?

NO.OF
BENEFITS SHARE (%)
RESPONDENTS

Repurchase 33 66

Neutral 10 20

Dont purchase 7 14

TOTAL 50 100

Dont purchase
14%

Neutral
20%

Repurchase
66%

INTERPRETATION

 65% of the respondents believe that they repurchaseare National life insurance service

 Whereas, 20% and 14% of them believe that the National life insurance service good
and poor respectively

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 4.How likely you rate the overall quality of your relationship with National
life insurance all of your experiences?

NO.OF
BENEFITS SHARE (%)
RESPONDENTS

Satisfied 30 60

Neutral 10 20

Dissatisfied 10 20

TOTAL 50 100

Dissatisfied
20%

Neutral Satisfied
20% 60%

INTERPRETATION

 60% of the respondents believe that they have excellent experience of National life
insurance service

 Whereas, 20% ,and 20% of them believe that the National life insurance service good and
poor respectively.

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 5 How would you rate your satisfaction level in regards to customer service ?

NO.OF
BENEFITS SHARE (%)
RESPONDENTS

Satisfied 35 70

Neutral 7 14

Dissatisfied 8 16

TOTAL 50 100

Dissatisfied
16%

Neutral
14%

Satisfied
70%

INTERPRETATION

 70% of the respondents believe that they have excellent experience of customer service
of National life insurance service

 Whereas, 14% ,and 16% of them believe that the National life insurance service good
and poor respectively.

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6. How would you rate your level of satisfaction with National life insurance in
regards to price?

NO.OF
BENEFITS SHARE (%)
RESPONDENTS

Satisfied 33 65

Neutral 12 25

Dissatisfied 5 10

TOTAL 50 100

Dissatisfied
10%

Neutral
25%

Satisfied
65%

INTERPRETATION

 65% of the respondents believe that they have excellent experience of satisfaction in
regards to price

 Whereas, 25% ,and 10% of them believe that the National life insurance service good
and poor respectively.

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7.How would you rate satisfaction in regards to value for money?

NO.OF
BENEFITS SHARE (%)
RESPONDENTS

Satisfied 28 55

Neutral 15 30

Dissatisfied 7 15

TOTAL 50 100

Dissatisfied
15%

Satisfied
Neutral 55%
30%

INTERPRETATION

 55% of the respondents believe that they have excellent experience of satisfaction in
regards to value for money

 Whereas, 30% ,and 15% of them believe that the National life insurance service good and
poor respectively.

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 8. How would you rate your satisfaction in regards to processing system of
National life insurance service?

NO.OF
BENEFITS SHARE (%)
RESPONDENTS

Satisfied 30 60

Neutral 13 25

Dissatisfied 7 15

TOTAL 50 100

Dissatisfied
15%

Neutral
25%
Satisfied
60%

INTERPRETATION

 60% of the respondents believe that they have excellent experience of satisfaction in
regards to value for money

 Whereas, 25% ,and 15% of them believe that the National life insurance service good and
poor respectively.

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 9. How would you rate your satisfaction level in regards to service of
National life insurance service?

NO.OF
BENEFITS SHARE (%)
RESPONDENTS

Satisfied 33 65

Neutral 15 30

Dissatisfied 2 5

TOTAL 50 100

Dissatisfied
5%

Neutral
30%

Satisfied
65%

INTERPRETATION

 65% of the respondents believe that they have excellent experience of satisfaction in
regards to service .

 Whereas, 30% ,and 5% of them believe that the National life insurance service good and
poor respectively.

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 10. How would you rate your satisfaction level in regards to your current
policy plan?

NO.OF
BENEFITS SHARE (%)
RESPONDENTS

Satisfied 38 75

Neutral 10 20

Dissatisfied 2 5

TOTAL 50 100

Dissatisfied
5%

Neutral
20%

Satisfied
75%

INTERPRETATION

 75% of the respondents believe that they have excellent experience of satisfaction in
regards to their current policy .

 Whereas, 20% ,and 5% of them believe that the National life insurance service good and
poor respectively in regards to their current policy .

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