VIRGIN ATLANTIC |Travel Agents and Consultants – Name Corrections

This policy applies worldwide to VS 932 ticket stock.

Any corrections made outside of the policy or without the correct OSI will be subject to ADM as
part of the audit process

Virgin Atlantic does not permit entire name changes to another customer, as tickets are non-
transferable.

Bookings and tickets must be created using the customer’s full first and last names as they appear
in their passport.

Middle names and Titles are not required for travel, however if they are added to the ticket, they
must be displayed in the correct order.

You can make the following corrections with no charge directly in your GDS on un-ticketed or
ticketed PNR’s without contacting Virgin Atlantic Sales Support. Ticketed PNR’s that follow the
policy can be re-issued free of charge

Secure Flight Passenger Data (SFPD)

If a customers’ name has been changed or corrected in a PNR that contains Secure Flight
Passenger Data (SFPD) information, the SSR DOCS will be removed from the PNR. It is
necessary to enter a new SSR DOCS containing the SFPD for the customer after the correction to
the name has been made.

Correction to the Title

If an incorrect gender title has been added to a booking, you may correct to reflect the customer’s
correct gender

The following OSI must be added to the booking:

SI YY NME N2 MRS JON SMITH SHOULD BE MR JON SMITH

23 October 2019 – V3 Virgin Atlantic LTD

 VIRGIN ATLANTIC |Travel Agents and Consultants – Name Corrections

Correction to the first or middle name

You may correct the first and or middle name to reflect the customer’s name as it appears in their
passport, however the original surname and date of birth must remain the same. Please contact
your GDS helpdesk for relevant entries.

The following OSI must be added to the booking:

SI YY NME CORRECTION TO FIRST/MIDDLE NAME ONLY

Correction to the surname

A maximum of three characters are permitted to reflect the customers’ surname as it appears in
their passport.

The following OSI must be added to the booking:

SI YY NME N2 JOHN SMIT SHOULD BE JOHN SMITHY

Any surname corrections of more than three characters, you must contact the Virgin Atlantic Sales
Support for approval. If applicable, documentation will be required, i.e. marriage certificate,
adoption certificate, etc.
If approved the airline will place an authorisation in the booking, allowing the correction to be
made.

Addition to the surname

You may make an addition to the surname to reflect the customer’s name as it appears in their
passport; however, the original surname must remain the same.

The following OSI must be added to the booking:

SI YY NME N2 JON SMITH SHOULD BE JON SMITHBROWN

23 October 2019 – V3 Virgin Atlantic LTD

 VIRGIN ATLANTIC |Travel Agents and Consultants – Name Corrections

First and surname are in the incorrect order

You may correct the first and surname to reflect the correct order as it appears in their passport.

The following OSI must be added to the booking:

SI YY NME N2 SMIT JOHN SHOULD BE JOHN SMIT

Bookings with other carriers in the itinerary

Any name corrections where there is a flight operated by another carrier including VS* you must
contact each airline to obtain approval for the name correction; an OSI must be entered to the
booking:

SI YY VS APPRVD UPDTE TO NME TO SHOW CORRECTLY

SI YY EI BETH APPRVD UPDTE TO NME TO SHOW CORRECTLY

We are only able to action name corrections against bookings where Virgin Atlantic Airways and
Delta Air Lines operate the flight.

If any of the other airlines within the journey do not accept name corrections, you must cancel,
rebook and re-price under correct name.

A refund of the original ticket (932 only) will be permitted if the change is within the parameters of
our policy; routing and dates must remain as per the original.

An OSI must be entered into the original booking

SI YY REF DUE TO NME CORR/NEW TKT 932xxxx

23 October 2019 – V3 Virgin Atlantic LTD

 VIRGIN ATLANTIC |Travel Agents and Consultants – Name Corrections

When you must contact Sales Support for help with a name correction

− More than three letters of the customer’s surname needs to be corrected

− If the name has already been corrected once and requires further correction and
ticket needs to be reissued a second time

− Itineraries that include other airlines

− In the event of a death of one of the travelling customers

− If the name correction does not meet the policy parameters.

23 October 2019 – V3 Virgin Atlantic LTD