Scribd Logo
Upload

Welcome to Scribd!

  • RECOMANDARE Client

    Uploaded by

    Kriss Grijincu
    15 views1 page
    The document is a customer recommendation survey for a company's services. It asks the customer to rate their satisfaction with the company's contractual obligations, service quality, and staff behavior on a scale of 1 to 4. It also asks the customer to identify the company's main advantages over competitors, and to provide recommendations for improving services. The customer is asked to provide their name, the name of the person completing the survey, their position, and the date.

    Original Description:

    Chestionar evaluare servicii - recomandare

    Original Title

    RECOMANDARE client

    Copyright

    © © All Rights Reserved

    Available Formats

    DOCX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    The document is a customer recommendation survey for a company's services. It asks the customer to rate their satisfaction with the company's contractual obligations, service quality, and staff behavior on a scale of 1 to 4. It also asks the customer to identify the company's main advantages over competitors, and to provide recommendations for improving services. The customer is asked to provide their name, the name of the person completing the survey, their position, and the date.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    15 views1 page

    RECOMANDARE Client

    Uploaded by

    Kriss Grijincu
    The document is a customer recommendation survey for a company's services. It asks the customer to rate their satisfaction with the company's contractual obligations, service quality, and staff behavior on a scale of 1 to 4. It also asks the customer to identify the company's main advantages over competitors, and to provide recommendations for improving services. The customer is asked to provide their name, the name of the person completing the survey, their position, and the date.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    NR. ÎNREGISTRARE:........................../........................................................

    RECOMANDARE CLIENT
    1. Indicati in ce masura sunteti satisfacut de serviciile noastre folosind urmatoarea cotatie:
    f. multumit = 4pct; multumit = 3pct.; nemultumit = 2pct.; f. nemultumit = 1pct.

    A. Modul in care au fost respectate clauzele contractuale


    Criteriu Nota
    4 3 2 1
    Respectarea termenelor de prestare serviciu
    Indeplinirea clauzelor contractuale
    Respectarea eventualelor modificari solicitate
    B. Calitatea serviciilor
    Criteriu Nota
    4 3 2 1
    Raport calitate / pret
    Gama serviciilor prestate
    Completitudinea si corectitudinea documentelor si
    inregistrarilor
    Rezolvarea neconformitatilor / reclamatiilor - daca a fost
    cazul
    C. Comportarea personalului
    Criteriu Nota
    4 3 2 1
    Competenta tehnica si profesionala a personalului
    Amabilitatea personalului
    D. Aprecieri generale
    Criteriu Nota
    4 3 2 1
    Va rugam sa precizati care este opinia generala a dvs.
    referitoare la colaborarea cu organizatia noastra

    2. Care considerati ca sunt principalele noastre avantaje in raport cu concurenta?


    ………………………………………………………………………………………………………….....................
    ………………………………………………………………………………………………………….....................

    3. Ce recomandari puteti face pentru imbunatatirea serviciilor?


    ………………………………………………………………………………………………………….....................
    ………………………………………………………………………………………………………….....................

    CLIENT: ……………………………………………………………………………………….............................................
    Numele persoanei care a completat chestionarul:…………………………………………………..................
    Functia: …………......................................………. Semnatura …………....…..Data : ……………...……..

    You might also like