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Request No. Ticket No.
Date Logged Requestor Category

777912 S753781 29-11-2019 02:53 PM Prasanth Ramaswamy Application
780807 S755289 27-12-2019 09:17 AM Jebamani Margaret Application
781011 S755406 30-12-2019 03:32 PM NEILSEN INETRNAL Application
781326 S755595 03-01-2020 03:02 AM Prasanth Ramaswamy Application
781476 S755687 03-01-2020 09:34 PM Sunil Manickam Application
781661 S755803 07-01-2020 12:55 AM Gopinath Ramesh Application
781777 S755853 07-01-2020 04:55 PM Jebamani Margaret Application
781807 S755872 07-01-2020 08:11 PM Gopinath Ramesh Application
782010 S755965 09-01-2020 12:02 AM Gopinath Ramesh Application
782355 S756159 10-01-2020 03:48 PM Jebamani Margaret Application
782419 S756205 11-01-2020 12:41 AM Sunil Manickam Application
Type Item Summary
Request for standard
Invoicing Integrated Systems modification/change/update
Invoicing Integrated Systems Clarification
Brief Kindly
limit. Description
check and resolve the issues with Severity Request Status Ticket Status
all the affected
triangle DCN's
error, kindly or PO's.
check and resolve the 4 - Default Resolved Resolved
issue.
TAP due to Spend limit not maintained, request 4 - Default Completed Closed
you to checkThis
- badh9002. and has
advise
been on raised
the issue.
by Anand 4 - Default Completed Closed
to login to TAP, kindly check and resolve the 4 - Default Completed Closed
issue. 4 - Default Completed Closed
To check
user, WBShas
request Issue
beenforraised
NielsenbyInterface.
Kristin 4 - Default Completed Closed
Johnsonremove
Please hence TAPapproval
access notfor
mandatory
the user Julia 4 - Default Completed Closed
Lindkvist
This (ni_liju8008)
has been raised by Rathika 4 - Default Completed Closed
Please re interface the DCN# N000480772, PO 4 - Default Completed Closed
has
Please been opened
provide theinTAP
SAPaccess. 4 - Default Completed Closed
Sunil. M due to AP books close Globally.
interfaced 4 - Default Completed Closed
Please
has beencorrect it ASAP.
deleted. New email ID to be updated 4 - Default Completed Closed
is Susan.DAgostino@NCPpanel.com.
Thanks 4 - Default Completed Closed
AP team
Priyanka 4 - Default Completed Closed
AP team
AP team
AP team
been raised by Sushama 4 - Default Completed Closed
AP
Thanksteam 4 - Default Resolved Resolved
AP
85260.teamPlease check and resolve the issue. 4 - Default Completed Closed
as Error is Process status with AP user. Please 4 - Default Resolved Resolved
check and
Please resolve
provide TAPthe issue.for the attached
access 4 - Default Resolved Resolved
requester
have a blanket approval from Kristin Johnson 4 - Default Completed Closed
raise
Sowmiya without approval email. 4 - Default Completed Closed
Please provide TAP Access for the attached 4 - Default Resolved Resolved
user
Please revoke TAP access for the user 4 - Default Resolved Resolved
Amanda
DCN# Hynes (ni_sweeam01).
N000488305 has some issue with 4 - Default Resolved Resolved
interface,list
attached kindly check and
of DCN's, resolve the
it is showing issue.
as "sent" 4 - Default Resolved Resolved
status
for the from
PO# 01/06/2020.
3000504023. Kindly check and 4 - Default Resolved Resolved
resolve the issue.
Please provide TAP Access for the attached 4 - Default Resolved Resolved
user.
Thanks, 4 - Default Resolved Resolved
Sunil. M 4 - Default Resolved Resolved
Pending Sub-Status Request Type Assigned
Vishwa To
Proteek Assigned To Role
Query/Request Banerjee
Vishwa Proteek L2 Support
Query/Request Banerjee L2 Support
Query/Request Souradipta Chowdhury L2 Support
Query/Request Souradipta
Vishwa Chowdhury
Proteek L2 Support
Query/Request Souradipta Chowdhury
Query/Request Souradipta
Vishwa Chowdhury
Proteek L2 Support
Resolved Date Completed Date Solution
close the issue from Owner
13-01-2020 08:19 PM SAP end. Hence,
maintained. Prasanth
08-01-2020 06:29 PM 11-01-2020 06:39 PM and
closing the closing
hence ticket. the Prasanth
08-01-2020 06:12 PM 11-01-2020 06:39 PM ticket.
be logged. Hence, Prasanth
08-01-2020 07:20 PM 11-01-2020 07:39 PM closing the ticket.
user hence, closing the Jebamani
08-01-2020 06:15 PM 11-01-2020 06:39 PM ticket.
reopened. Hence, Prasanth
06-01-2020 03:41 PM 09-01-2020 04:09 PM provided.
closing theHence
ticket.closing Vishwa
the ticket.
03-01-2020 06:32 PM 06-01-2020 06:39 PM Access has been Prasanth
03-01-2020 06:38 PM 06-01-2020 06:39 PM revoked
now. Hence, closing the Prasanth
03-01-2020 06:39 PM 06-01-2020 07:09 PM ticket.
Hence, closing the Jebamani
04-01-2020 03:23 PM 07-01-2020 03:39 PM ticket.
provided. Hence, closing Prasanth
04-01-2020 03:36 PM 07-01-2020 03:39 PM Hence,
the ticket closing the Sunil
06-01-2020 03:44 PM 09-01-2020 04:09 PM ticket,
updated. Hence, closing Prasanth
04-01-2020 03:47 PM 07-01-2020 04:09 PM been
the ticket.
discarded. Hence, Prasanth
09-01-2020 06:26 PM 12-01-2020 06:39 PM closing the ticket.
TAP is working fine now. Gopinath
07-01-2020 07:39 PM 10-01-2020 07:39 PM Hence, closing the
provided. Hence, closing ticket Jebamani
08-01-2020 01:47 PM 11-01-2020 02:09 PM provided.
the ticket. Hence, closing Gopinath
08-01-2020 01:52 PM 11-01-2020 02:09 PM tap
the access.
ticket. Hence, Gopinath
closing
08-01-2020 01:44 PM 11-01-2020 02:09 PM not the ticket.
reflecting. Hence, we Gopinath
08-01-2020 03:47 PM 11-01-2020 04:09 PM TAP
are closing the ticket.
successfully Hence, Jebamani
13-01-2020 06:55 PM closing
provided. Hence, closing Gopinath
the ticket..
09-01-2020 06:24 PM 12-01-2020 06:39 PM the
been ticket.
corrected. Hence, Gopinath
13-01-2020 06:34 PM closing theHence,
corrected. ticket. Prasanth
13-01-2020 06:41 PM closing
the user.the ticket.closing Prasanth
Hence
10-01-2020 03:10 PM 13-01-2020 03:39 PM the ticket. Prasanth
10-01-2020 03:00 PM 13-01-2020 03:09 PM Hence closing the
in TAP so that the PO ticket. Prasanth
13-01-2020 06:51 PM can
provided. Hence, closing Jebamani
be loaded.
13-01-2020 01:25 PM the ticket.
TAP access has been Prasanth
13-01-2020 01:12 PM revoked.
with error "Different local Prasanth
13-01-2020 06:05 PM currencies
been loaded EUR CZK,". Prasanth
in TAP.
13-01-2020 04:23 PM Hence, closing
reflecting in TAP.the ticket Prasanth
Hence,
13-01-2020 06:10 PM closing the ticket.
provided TAP Access. Prasanth
13-01-2020 01:30 PM Hence closing
Hence, closing the the ticket Prasanth
13-01-2020 01:28 PM ticket. Sunil
Resolution SLA Violated RCA Cancellation Comment Customer
N NIELSEN
N NIELSEN
N NIELSEN
N NIELSEN
N NIELSEN
N NIELSEN
N NIELSEN
N NIELSEN
N NIELSEN
N NIELSEN
N NIELSEN
N NIELSEN
N NIELSEN
N NIELSEN
N NIELSEN
N NIELSEN
N NIELSEN
N NIELSEN
N NIELSEN
N NIELSEN
N NIELSEN
N NIELSEN
N NIELSEN
N NIELSEN
N NIELSEN
N NIELSEN
N NIELSEN
N NIELSEN
N NIELSEN
N NIELSEN
N NIELSEN
N NIELSEN
N NIELSEN
Due Date Adjusted Resolution Time (hh:mm:ss) Effort (hr) Assigned SPOC
00:00:00 1 N/A
00:00:00 1 N/A
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Reference No. Expected Closure Date Expected Resolution Date
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Elapsed Time (hh:mm:ss) Ticket_Source Defect Type RCA for SLA Missed
03:50:00 External N/A N/A
168:09:00 Internal N/A N/A
Problem Flag
N/A
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