Hillgrove Work Based Learning 


Customer Service Reflection

Instructions: Answer the prompts below by using complete sentences.

• What is customer service?

Customer service is the support you offer your customer before and after they buy and use your products
or services that helps them have an easy and enjoyable experience with you. Offering amazing customer
service is important to grow your business.

• How can customer service influence customer and employee satisfaction?

Customer service can influence customer and employee satisfaction by creating a nice relationship with
one another. If you have good customer service the customers are going to like you and come back to
your business. This will also make your employees happy because the customers are happy.

• How do you provide customer service at your job or internship?

I provide customer service by listening to each customer carefully and making sure I help them with
whatever they need. I will not be rude, impatient, or have any kind of attitude with my customer. I make
sure they are happy and help them with their needs.

• Research a company of your choice and explain their customer service policy and practices. Write
a two to three paragraph reflection including the information you have found.

Chick fil a has very strict customer service policies. They strive for efficient, courteous service,
quality food, and a clean, pleasant environment for their dining. I chose chick fil a because every time I
go, they always have great customer service. Chick fil a is known for their great customer service and
here is why.

The following are required of all their team members: Always smile at the customer and be
friendly. Remember to treat every customer (and all individuals) with honor, dignity and respect.
Although they strive for 60-second service, please do not rush the customer. Remember that the customer
is always right. Please do not argue with a customer. If you have a situation with a customer that you
cannot handle or that the customer feels has not been handled adequately, then notify the Operator or team
leader immediately. Always stay at your assigned position, unless otherwise directed by the Operator or
the manager on duty.