Assignment

Individual

D5664 – Dr. Eng. Antoni Wibowo

Session 9
To be Submitted Week 10

COMP8031 – IT Services
1. Explain and give an example why the capacity planning is important in IT Service.
2. Explain Why Capacity Planning Is Seldom Done Well.
3. In performance management, explain what mean by performance, availability,
maintainability and testability.
4. Security is characterized as CIA (Confidential, Integrity and Availability). Explain those CIA
and give an illustrative example for each CIA.
5. Why hard and soft skills are important in ability of the facility manager.

COMP8031 – IT Services