Max time limit upto which tickets can be 6. before 2/3 clear days upto chart preparation booked ?
Yes as per Name change rules of Yes as per Name change rules of 7. Is name change permissible ? Railways Railways
Yes as per Journey Alteration rules of 8. Is Journey Alterations permissible ? No Railways
Is Change of boarding point permissible 9. Yes as per Railway Rules Yes as per Railway Rules ?
Can cancellation be done across 10 Yes as per Normal Railway Procedure No counters ?
11. Cancellation Online Before Charting No Yes Only Online
No Obtain TDR from Any Station and No Email to be sent to 12. Cancellation Online After charting apply Refunds etickets@irctc.co.in immediately
Can both Credit card and debit card be 13. Yes Yes used for booking ?
Can Partial Cancellation be done before Yes across counter as per normal 14. Yes charting ? Railway Rules
No at the time of booking but required 15. Is ID Proof Required for Booking ? No during train journey valid Id as listed in Website
IRCTC levies a service charge of Rs.20/ (Second / Sleeper) and Rs.40/ Service Charges for booking per tickets Rs.80/ for SL,2S and Rs.120 for all other per eticket in case of all other 16. (max 6 passengers) Upper classes plus service tax classes(1AC,2AC,3AC,CC,3E,FC) plus service tax irrespective of the number of passengers booked on an eticket.
etickets@irctc.co.in (For cancellation of 17. email address care@irctc.co.in etickets)
18. Authority to Travel Original tickets issued by Railways Electronic Reservation Slip printed in standard stationery/VRM/SMS sent by IRCTC along with the original ID of one of the passenger traveling on a PNR.
19. Booking Hours 12.20 am to 11.45 pm. 12.20 am to 11.45 pm.
20. Max no of Bookings per month 6 6
Can more than single leg journey be 21. No No booked ? 22. Can Concessions be booked Only Senior Citizen Concession Only Senior Citizen Concession
23. Can Tatkal be booked No Yes
What are the Quotas that can be booked GN General, LD Ladies, CK Tatkal 24. GN General, LD Ladies ? Quota
Does payment made confirms booking of No Only tickets available in Booked No Only tickets available in Booked 25. tickets ? Tickets link confirms booking Tickets link confirms booking
26. How to Locate the tickets ? go to Track Your Ticket go to Reprint your Ticket
The ERS/VRM/SMS sent by IRCTC along with the ID proof in original would be verified by TTE with the name and PNR on the chart. If the passenger fails to produce/display ERS/VRM/SMS sent Duplicate ticket issued at Railway by IRCTC due to any eventuality (loss, 27. What if I Lost my ticket ? Reservation Counter as per normal discharged mobile/laptop, etc) but has Rules the prescribed original proof of identity, a penalty of Rs. 50/ per ticket as applicable to such cases will be levied. The ticket checking staff on train/at station will give EFT for the same.