AMV Download 178449 - AvayaMobileVideo3.4.1ReleaseNotes.0.1 PDF

Avaya Mobile Video Release Notes
Release 3.4.1
Issue 4.0
July 2019
Avaya Mobile Video 3.4.1 Releas e Note s Page 1

Comments? infodev@avaya.com
Cont e n t s

Purp o s e
This document describes the general release information including known issues and workarounds specific
to this release and does not constitute a quick install guide for Avaya Mobile Video components. Refer to
the information below to identify any issues relevant to the components you are installing and then refer to
the Avaya Mobile Video install, security and administration guides for full installation instructions.
Sup p o r t
Visit the Avaya support website at http://support.avaya.com for the most up-to-date documentation, product
notices, and knowledge articles. You can also search for release notes, downloads, and resolutions to
issues. Use the online service request system to create a service request. Chat with live agents to get
answers to questions, or request an agent to connect you to a support team if an issue requires additional
expertise.
Publi c a t i o n his t o r y
Version Issue Change Author(s) Date
Summary
3.4.0 1.0 First Issue Avaya Mobile 18 Dec 2017
Video Release
Engineering
3.4.1 1.0 Added release Avaya Mobile 9 March 2018
note 3.4.1 Video Release
Engineering
3.4.1 2.0 Added updated Avaya Mobile 22 Feb 2019
SDK version Video Release
Engineering
3.4.1 3.0 Added GW001 Avaya Mobile 25 March 2019
Patch Video Release
Engineering
3.4.1 4.0 Added updated Avaya Mobile 19 July 2019
SDK version Video Release
Engineering
Gen e r a l re m a r k s
Avaya Mobile Video is a product solution to facilitate audio and video calls from iOS, Android and Google
Chrome, Firefox and Edge Browsers into Avaya Aura® Call Center Elite to an H.323 Avaya one X® Agent
end point and the Media Client add on. These release notes contain product-level information, known
issues, and links to all relevant components needed in the product. Also included are links to download
locations for the core components that provide the infrastructure for the voice/video call into Avaya Aura®
systems.
Soft w a r e infor m a t i o n
NOTE: This issue of the Release Notes references AvayaMobileVideo3.4.1.zip, which is the latest version
of the software installation bundle. Please ensure that you have downloaded the correct version.
Soft w a r e dow n l o a d
The supported Avaya Mobile Video software is available from the following location:

https://plds.avaya.com/poeticWeb/esd/viewDownload.htm
Download ID : MV000000007
Application : Contact Center Mobile Video Client
Refer to the layout table for content details.
Avaya Mobile Video MD5 Checksum

AvayaMobileVideo3.4.1.zip 317a46444e6a4e965ccb34cca31ee
e17
Software Folder Location
Installation software MobileVideoSDK-3.4.1.tar.gz ..\Install
Upgrade software MobileVideoSDKUpgrade- ..\Install
Mandatory Patch 3.4.1.tar.gz ..\Install\MandatoryPatch
Upgrade Tools AvayaMobileVideo3.4.1_GW001.z ..\Upgrade
ip
amv_upgrade_tools.tar
Media Client MediaClient1.0.00000.442.zip ..\MediaClient
Support Web site Support.war ..\Install\Support
NOTE:
The MobileVideoSDKUpgrade-3.4.1.tar.gz package is only applicable if upgrading from AMV 3.4.0. Users
upgrading from AMV 3.2.x should use the tools included in the amv_upgrade_tools.tar package to export
the configuration data from their existing 3.2.x gateway, then install AMV 3.4.1 on a new RHEL 7.4 (or
higher RedHat 7 release) server and import the configuration data from the 3.2.x server onto the newly
installed 3.4.1.
The supported Avaya Mobile Video SDK and reference applications are available from Dev Connect at:
http://www.devconnectprogram.com/site/global/downloads/index.gsp
Refer to the layout table for content and usage instructions.
Avaya Mobile Video SDK MD5 Checksum

AvayaMobileVideoSDK3.4.1.2.zip db4c6b8c26596c223fcc00f9c73bad84
Software Folder Location
Jar & dependencies for MobileVideoReferenceClientSDK3.4.1.2.zi ..\Android
android project p
Android Reference client MobileVideoReferenceClient3.4.1.2.zip ..\Android
source code and apk MobileVideoReferenceClient.apk
iOS framework for Xcode MobileVideoReferenceClientSDK3.4.1.2.zi ..\iOS
p
iOS Reference Client MobileVideoReferenceClient3.4.1.2.zip ..\iOS
Source code
Avaya JavaScript Client MobileVideoJavascriptSDK3.4.1.zip ..\JavaScript
SDK
HTML/JavaScript reference MobileVideoReferenceClient3.4.1.zip ..\JavaScript
client
After you have downloaded your software, verify the MD5 checksum to ensure the file has been
downloaded successfully. Refer to installation instructions for further guidance.

Additi o n a l req u ir e d upd a t e s
The following Patch is mandatory on the AMV Gateway server in order to support SDP changes in Chrome
Version 72 and higher. The patch is included as part of the AvayaMobileVideoSDK3.4.1.1.zip download
artefact or can be downloaded separately from MPL.
Avaya Mobile Video Gateway Server Patch Comment

Patch Number: http://qtcfs0n6.us1.avaya.com/mpl/core_menu.c
AvayaMobileVideo3.4.1_GW001 fm
Under ‘MultiMedia PEP Tools’ select ‘View’ then select the ‘Avaya Mobile Video’ product and click ‘Search’.
The following Patch must be installed on Communication Manager 6.3.12 when integrating Avaya Mobile
Video:
Avaya Aura Communication Manager Patch Comment

Patch Number 22566 http://info.dr.avaya.com/~g3fs/
There is no specific patch requirement for Communication Manager 6.3 versions higher than SP12.
Communication Manager 7.0 SP3 is the minimum CM 7.0 version supported. The following Patch must be
installed on Communication Manager 7.0.3 when integrating Avaya Mobile Video:
Avaya Aura Communication Manager Patch Comment

Patch Number 22930 http://info.dr.avaya.com/~g3fs/
The following version of Avaya one X® Agent is supported for Avaya Mobile Video:
Avaya one X® Agent Comment

Avaya one-X® Agent Release 2.5.8 https://support.avaya.com/downloads
Avaya one-X® Agent Release 2.5.8 Patch 1 https://support.avaya.com/downloads
Oper a t i n g sys t e m and virtu a l i z a t i o n

Review the installation instructions for Avaya Mobile Video for more information on supported operating
systems and virtualization.
Com p a t i b i l i t y fact o r s
The deployment of Avaya Mobile Video requires that the following minimum component versions are
deployed for Aura 6.3:
 Avaya Aura® Call Center Elite 6.3
 Avaya Aura® Communication Manager 6.3.12
 Avaya Aura® Session Manager 6.3.12
 Avaya Aura® System Manager 6.3.12
 Avaya one-X® Agent (H.323) 2.5.8 + Patch 1
 Avaya Aura® Communication Manager 7.0.3
 Avaya Aura® Session Manager 7.0.2

 Avaya Aura® System Manager 7.0.0.2
 Avaya Aura® Communication Manager 7.1
 Avaya Aura® Session Manager 7.1
 Avaya Aura® System Manager 7.1
The deployment of Avaya Mobile Video requires that one of the following versions of Avaya Session Border
Controller is used as the reverse proxy:
 Avaya Session Border Controller for Enterprise 6.3
 Avaya Session Border Controller for Enterprise 7.0.1
Com m u n i c a t i o n Man a g e r int e r o p e r a t i o n

 The transfer/forwarding of mobile video calls from the target Communication Manager system to a
second Communication Manager system is not supported in this release. Only a single
Communication Manager system is supported.
Mob il e / c e l l u l a r dat a
 Avaya Mobile Video calls made over 3G and 4G/LTE mobile networks might experience poor video
quality, poor audio quality, and dropped calls caused by low mobile network bandwidth. Avaya does
not provide support to troubleshoot 3G and 4G/LTE mobile network issues that might cause
problems with Avaya Mobile Video calls.
Doc u m e n t a t i o n
The following table lists the related documents for Avaya Mobile Video. Download the documents from the
Avaya Support website at http://support.avaya.com.
Title Description
Avaya Mobile Video Overview and Describes the features and specifications for Avaya
Specification Mobile Video.
Avaya Mobile Video Release Notes Describes any late-changing information about the
release and known issues for the product.
Avaya Mobile Video Planning and Describes the components, deployment, and security
Security Reference options for Avaya Mobile Video.
Installing Avaya Mobile Video Server Describes how to install Avaya Mobile Video.
and Media Broker
Installing Avaya Media Client Describes how to install Avaya Media Client.

Title Description
Using Avaya Media Client Describes how to use the features of Avaya Media
Client.
Administering Avaya Mobile Video Describes how to administer Avaya Mobile Video.
Avaya Mobile Video Server Software Describes how to develop Mobile Video applications.
Development Guide
Dep l o y m e n t and co nf i g u r a t i o n infor m a t i o n

Ins t a l l a t i o n
Port co nf i g u r a t i o n
When configuring the ‘Gateway External Port’ and the Media Broker ‘Public RTP Port(s)’, administrators
should give consideration the types of firewall that may exist in front of the mobile video client user and
whether or not the chosen ports will be open through those firewalls.
Up gr a d e
Versions of Avaya Mobile Video prior to 3.4.0 supported installation on Red Hat 6; Avaya Mobile Video
3.4.0 only supports installation on Red Hat 7.4 or later Red Hat 7 Release. Upgrading from version 3.2.X to
3.4.0 therefore requires a specific update path due to the change in the operating system version.
Due to the complexity in the operating system update, an in-place upgrade is not possible. The upgrade
path for 3.2.X to 3.4.0 is:
1. Export configuration from the 3.2.X installation
2. Create new Red Hat 7.4 Virtual Machines to host the new installation
3. Install the Avaya Mobile Video 3.4.0 Gateway and Media Broker software on the new virtual
machines
4. Import the exported 3.2.X configuration into the new virtual machines
This process is detailed in the Upgrading_AvayaMobileVideo_3.2.X_to_3.4.0 document available on

support.avaya.com.
Pos t- ins t a l l a t i o n con f i g u r a t i o n

 Install the AvayaMobileVideo3.4.1_GW001 patch that is available for download from MPL:
http://qtcfs0n6.us1.avaya.com/mpl/core_menu.cfm
 Along with the Avaya Mobile Video install documentation, consult the Avaya Mobile Video Planning
and Security document for some post installation steps required to fully secure the installation.
 Users who have upgraded from an older AMV 3.2.x version will need to re-compile all client apps
using the new 3.4.0 SDKs, which are available for download from DevConnect.

Upd a t e d 3. 4. 1 . 2 SDK Con t e n t
Ne w Feat u r e s
Features (No new features - bug fix only)
Re s o l v e d Iss u e s
Description
1 iOS: Updated Avaya iOS SDK to fix AudioDeviceManagement. Developers can now set the
speakerphone or earpiece as the audio device at the beginning of the call and it will be persisted
for the full duration of the call.
2 Android: Update Avaya Android SDK to support 64-bit dependencies.
3 Android: Device rotation fix - Self-preview on Android devices is now mirrored, to prevent it from
displaying upside down when rotation is locked.
Kno w n iss u e s
Under traffic conditions when there are approx. 150 client load attempts per minute some attempts
may be rejected.
Tracking Number PALANTIR-2264
Application Avaya Mobile video
Under traffic conditions when there are approx. 150 client load attempts
Description per minute some attempts may be rejected. Client loads will succeed on
a subsequent load attempt. Simultaneous call attempts are not affected.
Impact Some calls declined under heavy call rates
Workaround None.
No video on AMV call if queued through announcement

Tracking Number CM-13700
Application Avaya Mobile Video/Communication Manager
If an AMV client calls into a VDN with no agents available. An
announcement is played, the agent becomes available and answers
Description
call, there is no video. If the call is answered before the announcement
is played then video works as expected.
Impact No video between customer and agent. Audio works fine.
Workaround None
Call drop following customer hold (CM 7.1)

Tracking Number CM-17747
Application Avaya Mobile Video/Communication Manager
For users on CM 7.1.1 or later that have an Avaya Media Server
providing media services to the CM, the call will drop if the customer end
Description
puts the call on hold. Does not happen if a G450 is used for media
services.
Impact Call is dropped.
Workaround Use a G450 for media, or disable ‘hold’ on the customer App.

OS - 'service awmvs restart' command not working as expected
Application Avaya Mobile Video
It has been observed occasionally that the awmvs service does not start
Description
correctly following a 'service awmvs restart' command.
Impact awmvs service is stopped
Use ‘service awmvs status’ to check the status of the service and
Workaround
‘service awmvs start’ to start it.
Difficulty making calls from multiple devices connected to a single Wi-fi access point
With more than two active calls established on a local Wi-Fi access
Description
point, subsequent devices had trouble logging in and making a call.
Impact Depending on Wi-Fi load some calls may not be accepted.
Workaround Not Applicable
Customer and Agent hold call at the same time, call drops and customer receives an error
Customer and agent both hold call at the same time. Call is cleaned
Description down on the Agent side and an error is returned to the customer. The
customer is returned to the call screen.
Impact Call failure
Workaround A customer and agent simultaneous load must be avoided.
Unable to record encrypted audio

Tracking Number
Application Avaya Mobile Video/Avaya Call recorder
Currently ACR does not support the srtp-aescm128-hmac80 algorithm
used to encrypt media on the SIP (internal) side of AMV. In order to
Description record calls therefore, the media on the internal leg of the call must be
unencrypted. The WebRTC external leg of the call will ALWAYS be
encrypted.
Impact Cannot record audio if it is encrypted on the internal leg.
Workaround Do not encrypt audio on the SIP internal leg of the call.

App Dev e l o p m e n t Not e s
Developers must implement ringback on clients
During call setup, the RTC client devices do not receive ringback from the far
Description
end.
Impact No functional Impact
The iOS/Android/JS developer must implement a local ringback during call
Workaround
setup.
Customer call, on Android, with video muted shows a single video frame in local camera preview
When a customer makes a call with their video muted i.e. a one way video call,
Description
the application displays a local camera preview and shows one video frame.
Impact No functional Impact. Aesthetics are compromised.
Workaround Application developer should ‘hide’ the local preview for a one way video call.
Context cannot be added using the token request services

Context cannot be added to the session using the token request API. It must
Description
be added separately afterwards.
Impact No functional Impact
Workaround Not Applicable


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Avaya Mobile Video Release Notes

Avaya Mobile Video 3.4.1 Releas e Note s Page 1

Avaya Mobile Video 3.4.1 Releas e Note s Page 2

Avaya Mobile Video 3.4.1 Releas e Note s Page 3

Application : Contact Center Mobile Video Client

Refer to the layout table for content details.

Avaya Mobile Video MD5 Checksum

Refer to the layout table for content and usage instructions.

Avaya Mobile Video SDK MD5 Checksum

Avaya Mobile Video 3.4.1 Releas e Note s Page 4

Avaya Mobile Video Gateway Server Patch Comment

Avaya Aura Communication Manager Patch Comment

Avaya Aura Communication Manager Patch Comment

Avaya one X® Agent Comment

Oper a t i n g sys t e m and virtu a l i z a t i o n

 Avaya Aura® Call Center Elite 6.3

 Avaya Aura® Communication Manager 6.3.12

 Avaya Aura® Session Manager 6.3.12

 Avaya Aura® System Manager 6.3.12

 Avaya one-X® Agent (H.323) 2.5.8 + Patch 1

 Avaya Aura® Call Center Elite 7.0

 Avaya Aura® Communication Manager 7.0.3

 Avaya Aura® Session Manager 7.0.2

Avaya Mobile Video 3.4.1 Releas e Note s Page 5

 Avaya one-X® Agent (H.323) 2.5.8 + Patch 1

 Avaya Aura® Call Center Elite 7.1

 Avaya Aura® Communication Manager 7.1

 Avaya Aura® Session Manager 7.1

 Avaya Aura® System Manager 7.1

 Avaya one-X® Agent (H.323) 2.5.8 + Patch 1

 Avaya Session Border Controller for Enterprise 6.3

 Avaya Session Border Controller for Enterprise 7.0.1

 Avaya Session Border Controller for Enterprise 7.1

 Avaya Session Border Controller for Enterprise 7.2

Com m u n i c a t i o n Man a g e r int e r o p e r a t i o n

Avaya Mobile Video 3.4.1 Releas e Note s Page 6

Dep l o y m e n t and co nf i g u r a t i o n infor m a t i o n

1. Export configuration from the 3.2.X installation

This process is detailed in the Upgrading_AvayaMobileVideo_3.2.X_to_3.4.0 document available on

Pos t- ins t a l l a t i o n con f i g u r a t i o n

Avaya Mobile Video 3.4.1 Releas e Note s Page 7

No video on AMV call if queued through announcement

Call drop following customer hold (CM 7.1)

Avaya Mobile Video 3.4.1 Releas e Note s Page 8

Unable to record encrypted audio

Avaya Mobile Video 3.4.1 Releas e Note s Page 9

Context cannot be added using the token request services

Avaya Mobile Video 3.4.1 Releas e Note s Page 10

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