PROCESSING AND FACILITATING Effectivity Date 10 – 28 – 2019

CRITICAL ISSUES, CONCERNS AND

INTERVENTIONS Revision 00

Document Code: XXX Page Number Page 1 of 3

School Name: _____________________

Document History
Rev. Author Description/Change Page
No. Number

00 Initial Issuance -

REVIEW AND APPROVAL

SIGNATURE OVER PRINTED NAME POSITION

PREPARED NORMAN C. ABALOS Document Controller

BY

REVIEWED JULIA C. TAGULAO QMR

BY

APPROVED
BY
ELLEN C. DE GUZMAN

PSDS

LERIO P. PATAYAN

DISTRIBUTION:

This document is
updated and
controlled if it bears
the BLUE
“CONTROLLED
COPY” stamp.
Otherwise, please
refer to the Overall
Document Control
( ODC) for your
updated copy.

This document is a property of ________ and the contents are treated in strict confidentiality. Therefore, unauthorized reproduction is strictly
prohibited, unless otherwise, permitted by ______. All inquiries regarding this procedure shall be directed to the Management who is responsible
for its control.
 PROCESSING AND FACILITATING Effectivity Date 10 – 28 – 2019
CRITICAL ISSUES, CONCERNS AND
INTERVENTIONS Revision 00

Document Code: XXX Page Number Page 2 of 3

1.0 Objective
1.1 To process and facilitate critical issues, concerns and intervention regarding
learners.

2.0 Scope
2.1 This procedure defines the roles and responsibilities of the advisers and
teachers in processing and facilitating critical issues, concerns and the
interventions regarding learners.

3.0 Associated Documents

3.1 ISO 9001: 2015 QMS Requirements
3.2 D.O.54 s. 2009

4.0 Definition of Terms

DepEd Order No.40 s.

2012
DepEd Order No.55 s.
2013
DepEd Order No.92 s.
1992
Notice of Conference
to Parents

5.0 PROCEDURE DETAILS

DOCUMENTATION PROCESS

Activity RESPONSIBLE INTERFACE DOCUMENT

5.1 Receiving of issues, Teachers/Advisers Intake Sheet
concerns and conflict Guidance D.O. 40 s. 2012
Counselor

5.2. Investigation and Teachers/ Advisers Intake Sheet

verification Guidance D.O. 55 s. 2013
Counselor

5. 3. Preparation and signing Parents,

of agreement form (if Teachers/Advisers Intake Sheet
resolved) Guidance Notice of Conference to
Counselor, Parents
5.3.1 Referral to School
School Head
Head (if unresolved)

This document is a property of ________ and the contents are treated in strict confidentiality. Therefore, unauthorized reproduction is strictly
prohibited, unless otherwise, permitted by ______. All inquiries regarding this procedure shall be directed to the Management who is responsible
for its control.
 PROCESSING AND FACILITATING Effectivity Date 10 – 28 – 2019
CRITICAL ISSUES, CONCERNS AND
INTERVENTIONS Revision 00

Document Code: XXX Page Number Page 3 of 3

5.4 Solving of unsettled Parents, D.O. No. 92, s 1992

critical issues/concerns Teachers/Advisers
and/or conflicts by the Guidance
Counselor,
School Grievance
School Head
Committee/Child Protection
School Grievance
Policy
Committee
5.5. Signing, recording, Parents, Anecdotal Record/
documenting and filling of Teachers/Advisers Incident Report Form
the agreement made
between both parties

END OF PROCEDURE

This document is a property of ________ and the contents are treated in strict confidentiality. Therefore, unauthorized reproduction is strictly
prohibited, unless otherwise, permitted by ______. All inquiries regarding this procedure shall be directed to the Management who is responsible
for its control.