Peggie Johnson-Flowers

681 Jamestown Blvd #2029

Altamonte Springs, Florida 32714
Peggieflores@gmail.com
407-664-8417

Professional Profile:

* Customer Service, Healthcare, Medicare, Outbound Calling, Patient Intake

* Bilingual in English/Spanish
* One year minimum experience in eligibility and benefits from physician
* Proficient in all Microsoft Office Software
* Knowledge of medical terminology
* Experience with EMR
* Detail-oriented with the ability to multi-task

Professional Experience:

May 2016-Present Labcorp Longwood, FL Patient Intake Representative

*Perform front desk activities such as unlocking doors, starting computers, and answering the
phone.
* Greet patients and enter health insurance information
* Collect present or past due amounts
* Call physician offices to confirm lab orders
* File records according to policy

Dec 2014-April 2016 HealthFirst Lake Mary, FL Enrollment

Specialist/Providers Service Rep (Bilingual)
* Verified Eligibility and benefits for all patients with appointments including deductible and co-
pay.
* Processed physical and electronic forms
* Obtain referrals/authorization from PCP
* Cancel or reschedule patients based on insurance information, as needed.
* Maintained databases
* Verified membership requirements
* Answered 40+ calls per day
* Conducting comprehensive and thorough review of requests for Provider profile set-up and/or
updates initiated by other departments and received via Macess, fax, or e-mail for accuracy and
completeness.
* Entering Provider profile data into MHS database as requested.
* Identify inconsistencies and/or conflicts between Provider and Facility records.
* Validating Providers profile data for compliance with Provider set up guidelines as required to
execute and file Providers application.
* Analyzing Provider records within MHS and compare the data against the initial set up
instructions provided.
* Communicating discrepancies to both internal and external customers as appropriate to clarify
and resolve any inconsistencies in order to ensure database accuracy.

Nov 2013-Dec 2014 AEI Altamonte Springs, FL Customer Service

Representative
* Maintained call center database
* Answered inquires by clarifying desired information
* Resolved problems by researching and exploring answers and alternative solutions
* Answered 50+ calls per day to verify customer information

Jan 2013- June 2013 Hallmark Health System Reading, MA Front Office
Assistant/Medical Assistant
* Checked patients in and out
* Maintained EMR
* Answered phones and updated patient charts
* Scheduled and confirmed appointments
* Collected co-payments and patient balances as well as verified insurance

Nov 2009- May 2012 Citizen Energy Corp Boston, MA Administrative

Assistant
* Answered Phones
* Scheduled meetings
* Performed data entry tasks
* Greeted visitors
* Managed the director of programs’ calendar
* Assisted with presentation creation, memos, and filing documents

May 2008- Oct 2009 Concentra Ft. Lauderdale, FL Medical Assistant

* Booked/confirmed appointments
* Verified Insurance
* Maintained office and data files (EMR)
* Collected co-pays
* Prepped patients for procedures by taking histories and vitals
* Collected and processed specimens and performed diagnostic testing
* Prepared and administered medications

Education
Medical Assistant Diploma – Sanford Brown Institute (2008)
Boston Central High School (1998)