Why BDO and LANG BANK?

- According to the industry banking in the Philippines, it shows

that BDO has the first position among their competitors in

the industry which are around 14 banks. According to Dr.

Roberto Raymundo in Industry Career Guide: Banking and

Finance says that, the top five (5) universal banks in the

country based on the number of offices are: 1) Banco de Oro

(746 offices); 2) Bank of the Philippine Islands (671

offices); 3) Metropolitan Bank and Trust Company (576

offices); 4) Land Bank of the Philippines (338 offices) and;

5) Philippine National Bank (338 offices).

- According to the Updated information of Government Banks in

the Philippines on March 19, 2018, there are 4 government

banks in the Philippines.

Three are universal banks and one is a thrift bank.

1) Land Bank of the Philippines, where it occupies the first

place among others with a No. of Offices: 370 which became

a universal bank in 1973.

2) Development Bank of the Philippines

with a No. of Offices: 113, Became a universal bank in 1995

3) Al-Amanah Islamic Investment Bank of the Philippines with

a No. of Offices: 9
Only bank authorized to operate under Islamic banking concepts,

Owned and controlled by the Development Bank of the Philippines.

According to those information where BDO and LAND BANK are

important and significant on base of their nature in the

industry of banks in the Philippines, we want to focus on those

bank to make our research, and on base of the study find or

determine the level of customer satisfaction of those important

banks.