Flagrant Behavior

Guides1orSubmit my paper for analysis

221 Parklane Ave.

Salem, OR 97301, USA

Phone: 555-375-0050

May 13, 2013

TechnoSalem, Ltd.

Consumer Complaint Division

412 Abbey Drive

Salem, OR 97301, USA

To whom it may concern,

Yesterday, on May 12, I visited your shop at 5 Cornwall Lane,

hoping to purchase a new laptop. But unfortunately, I was not
able to do so due to the flagrant behavior of one of your staff
members who insulted me in public. Therefore, I am writing this
letter to express my dissatisfaction with your services.

I am rather sure that I will never use your services again, but I am
interested in your company taking measures that are necessary in
such cases. When I entered the shop, I could not find the section
with laptops because of my short sightedness which prevented me
from reading directing signs (written, by the way, in rather small
letters). Therefore, I approached one of the staff members (Tom
Johns) and politely asked him to show me the way to the laptop
section. But, all of a sudden, he started to yell at me, saying that
he was busy (though he was doing nothing) and that he hated
being distracted by “dimwitted buyers.” He also called me “blind
fool,” which was completely insulting, minding that many
customers who were present at the shop at that moment stared
at us, which gave me moral discomfort.

In order to solve this problem peacefully, I would like to ask for a

compensation for moral damage, which I estimate at $1000. I
would also like to ask you to apply disciplinary actions to Tom
Johns to make sure that no other customer will suffer from his
impoliteness.

I hope we can come to a peaceful agreement on this issue. I am

waiting for your reply until the 20th of May. After this term
expires, in case we do not make an agreement, I will have to seek
help from a consumer protection agency or the Better Business
Bureau. Please contact me at the above address or by phone.

Sincerely,

Louis Anderson