11/2/2019 Gmail - Urgent Requirement for Voice and Non-voice Process at Firstsource

REDDI JAGADEESH RAGGARI <rjreddy425@gmail.com>

Urgent Requirement for Voice and Non-voice Process at Firstsource

1 message

FIRSTSOURCE SOLUTIONS LIMITED Fri, Nov 1, 2019 at 9:23

<Soniya.chavanlalZmlyc3Rzb3VyY2UuY29t@naukri.com> PM
Reply-To: Soniya.chavanlal@firstsource.com
To: rjreddy425@gmail.com

The sender of this email is registered with Naukri.com as FIRSTSOURCE SOLUTIONS LIMITED . To respond
back directly to the Employer, please click on Reply button, or send an email to Soniya.chavanlal@firstsource.
com
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Dear REDDI JAGADEESH RAGGARI,

You are receiving this mail because the recruiter considers your profile to be suitable for the following
job opportunity posted on Naukri.com, and would like you to apply for the job.

Following are the job details:

Apply Now

Job Synopsis

Urgent Requirement for Voice and Non-voice Process at Firstsource

Company: FIRSTSOURCE SOLUTIONS LIMITED
Experience: 0 to 2 yrs
Location: Bengaluru/Bangalore

Job Description

LOOKING OUT FOR JOB ? FIRSTSOURCE HIRES FRESHERS AS WELL!!!!! Contact-HR

SONIYA@9632033644

CUSTOMER SERVICE
A CSA/SR.CSR in this role deals with a number of incoming calls/chats, pertaining to the clients
business. The associate provides excellent customer service and gives precise information to the
customer ensuring customer satisfaction.

MINIMUM ELIGIBILITY:
Minimum eligibility criteria to apply to this position:
Age:
18 to 40 years of age
Education / Qualifications:
10th
12th
Graduate (Except B.Tech fresher with above 60%)
Post Graduate (Except LLB / Chartered Accountant / MBBS / ICWA)
Travel boundary limits :
Candidate should be residing within the local transport limits
Cabs provided (One way)

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11/2/2019 Gmail - Urgent Requirement for Voice and Non-voice Process at Firstsource

KEY RESPONSIBILITES:
Answers incoming customer calls/chats with a friendly and positive manner and provides outstanding
service to the customer throughout the duration of the call or chat.

KNOWLEDGE AND SKILLS:

Excellent communication skills
Polite and customer service oriented
Exhibits patience and empathy to resolve customer queries
Typing Skills: 15 wpm with 85 % accuracy

SALARY:
Best in the Industry
Regular performance incentives

PROCESS:
Telecom Service
Insurance Service

SHIFTS:
UK and US Rotational

INTERVIEW TIMINGS:
Monday To Saturday- 11am to 5pm

Contact Person: HR- Soniya -9632033644

LOCATION:
Firstsource Solutions Ltd, Floor 3,
Tower 5A & 5B, Pritech II,
Ecospace Park, Sarjapura outer ring road,
Bangalore.

Contact- HR SONIYA- 9632033644

Role: Associate/Senior Associate -(NonTechnical)

Role Category: Voice
Industry Type: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Keywords: Accounting,Customer Service,CSA,Customer
Satisfaction,Communication Skills,Chartered Accountant,CSR

Desired Candidate Profile

Education: (UG - Any Graduate - Any Specialization) OR (PG - Any

Postgraduate - Any Specialization) AND (Doctorate -
Doctorate Not Required)

Company Profile

FIRSTSOURCE SOLUTIONS LIMITED

Firstsource is a leader in business process outsourcing, offering a broad portfolio of core enterprise
and industry-specific services. The Company’s approach puts process in the forefront, coupling
deep process knowledge and insights with targeted analytics and pragmatic reengineering to deliver
an integrated solution. Services are seamlessly delivered using the Rightshoring model to meet a
client’s business objectives and cost reduction strategy. The demand for BPO continues to be
driven by the economic need to deliver quality, cost efficient services and the business requirement
to remain competitive and innovative. We focus on meeting the individual needs of our clients and

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11/2/2019 Gmail - Urgent Requirement for Voice and Non-voice Process at Firstsource

delivering measurable service improvement and value. Company Overview Improving client
processes and driving business impact is the prime focus of our entire organization of over 25,000
employees. Firstsource couples its deep process knowledge, insights and best practices with
targeted analytics and pragmatic reengineering to deliver a comprehensive solution. Our broad
portfolio consists of both enterprise and industry-specific services. In all areas, we execute simple
transactional needs to providing process management capabilities, where complex decision-making
and keen judgment are required. Services are seamlessly delivered from our Rightshoring model
with 44 centers in four countries to meet a client’s business objectives and cost reduction
strategy. Firstsource focuses on the industries of Telecom, Banking & Financial Services, Insurance,
Media, Publishing and Healthcare. Our solutions span across the customer life cycle of Customer
Acquisition, Customer Services, Transaction Processing, Collections & Accounts Receivables
Management and Research & Analytics. We develop reliable and scalable solutions for essential
business processes, consecutive with industry best practices and supported by a robust technology
infrastructure, proprietary tools, strong human resources and transition framework.

Job Sent by

Soniya C
HR-9632033644
Firstsource Solutions
Bengaluru / Bangalore
Follow my job updates

Regards,

HR SONIYA
FIRSTSOURCE SOLUTIONS LIMITED

Apply Now

You are receiving this e-mail because your profile contained one or more of the following words
that the recruiter searched on: " customer care executive ", " BPO ", " ITES ", " Call Center ", "
Domestic BPO ", " Operations ", " International Call Center ", " Outbound Sales ", " Customer Service "

Is this job relevant to you? Yes No

Your feedback would help us in sending you the most relevant job opportunities

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The sender of this email is registered with naukri.com as FIRSTSOURCE SOLUTIONS LIMITED (
soniya.chavanlal@firstsource.com , 2ND FLOOR, TOWER 5A AND 5B,, PRIMAL PROJECTS PVT
LTD SEZ, VARTHUR HOBLI ,, BANGALORE, BANGALORE, Karnataka - 560103) using Naukri.com
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