My Gov EA

MALAYSIA ADMINISTRATIVE MODERNISATION
AND MANAGEMENT PLANNING UNIT
Malaysia Government
Enterprise Architecture
(MyGovEA)
PUBLIC SECTOR
REFERENCE MODEL
CONFIDENTIAL
Malaysia
Government
Enterprise
Architecture
September 2018
(MyGovEA)
Reference Model
Project: MyGovEA@MAMPU
Agency: MAMPU
Reference Code:
CONFIDENTIAL
MAMPU
Table of Contents
1. Reference Model Overview 12
Business Reference Model 15

Data Reference Model 16
Application Reference Model 17
Technology Reference Model 18
2. Metamodel 20
Introduction 20
Structure 20
Metamodel Concepts 22
Metamodel Elements by Layer 22
3. Business Reference Model 24
Introduction 24
Structure 24
BRM001 Socioeconomic Sector Services 26
3.3.1. BRM001.001 Business and Industry Support 27
3.3.2. BRM001.002 Economic Management 31
3.3.3. BRM001.003 Trade 32
BRM002 Social Sector Service Area Domain 34

3.4.1. BRM002.001 Civic Infrastructure 40
3.4.2. BRM002.002 Communication 43
3.4.3. BRM002.003 Community Service 46
3.4.4. BRM002.004 Cultural Affairs 49
3.4.5. BRM002.005 Employment 51
3.4.6. BRM002.006 Environment 53
3.4.7. BRM002.007 Health Care 56
3.4.8. BRM002.008 Immigration and Citizenship 59
3.4.9. BRM002.009 Education and Training 61
3.4.10. BRM002.010 Sports and Recreation 64
3.4.11. BRM002.011 Natural Resources 66
3.4.12. BRM002.012 International Relation 69
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BRM003 Security Sector Service Area Domain 72

3.5.1. BRM003.001 Defence 74
3.5.2. BRM003.002 Justice 76
3.5.3. BRM003.003 Security 80
BRM004 Government Supporting Service Area Domain 82

3.6.1. BRM004.001 Information and Knowledge Exchange 86
3.6.2. BRM004.002 Statistical Service 88
3.6.3. BRM004.003 Governance 90
3.6.4. BRM004.004 Planning and Budgeting 94
3.6.5. BRM004.005 Public Affairs 96
3.6.6. BRM004.006 Revenue Collection 97
BRM005 Government Resource Management Service Area Domain 99

3.7.1. BRM005.001 Administrative Management 102
3.7.2. BRM005.002 Financial Management 104
3.7.3. BRM005.003 Human Resource Management 106
3.7.4. BRM005.004 ICT Management 109
3.7.5. BRM005.005 Information and Knowledge Management 111
4. Data Reference Model 115
Introduction 115
Structure 115
DRM001 Socioeconomic Sector Data 119
4.3.1. DRM001.001 Business and Industry Support 120
4.3.2. DRM001.002 Economic Management 124
4.3.3. DRM001.003 Trade 125
DRM002 Social Sector Service Area Domain 127

4.4.1. DRM002.001 Civic Infrastructure 132
4.4.2. DRM002.002 Communication 135
4.4.3. DRM002.003 Community Service 138
4.4.4. DRM002.004 Cultural Affairs 141
4.4.5. DRM002.005 Employment 143
4.4.6. DRM002.006 Environment 145
4.4.7. DRM002.007 Health Care 148
4.4.8. DRM002.008 Immigration and Citizenship 151
4.4.9. DRM002.009 Education and Training 153
4.4.10. DRM002.010 Sports and Recreation 156
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4.4.11. DRM002.011 Natural Resources 158

4.4.12. DRM002.012 International Relation 161
DRM003 Security Sector Data Area Domain 164

4.5.1. DRM003.001 Defence 166
4.5.2. DRM003.002 Justice 168
4.5.3. DRM003.003 Security 172
DRM004 Government Supporting Service Data Area Domain 175

4.6.1. DRM004.001 Information and Knowledge Exchange 178
4.6.2. DRM004.002 Statistical Service 181
4.6.3. DRM004.003 Governance 182
4.6.4. DRM004.004 Planning and Budgeting 186
4.6.5. DRM004.005 Public Affairs 189
4.6.6. DRM004.006 Revenue Collection 190
DRM005 Government Resource Management Data Area Domain 192

4.7.1. DRM005.001 Administrative Management 196
4.7.2. DRM005.002 Financial Management 197
4.7.3. DRM005.003 Human Resource Management 200
4.7.4. DRM005.004 ICT Management 202
4.7.5. DRM005.005 Information and Knowledge Management 204
5. Application Reference Model 208
Introduction 208
Structure 208
ARM001 Customer Facing Functionality 210
5.3.1. ARM001.001 Customer Relationship Management (CRM) 213
5.3.2. ARM001.002 Customer Preferences 214
5.3.3. ARM001.003 Customer Initiated Assistance 215
ARM002 Process Automation Functionality 216

5.4.1. ARM002.001 Tracing and Workflow 217
5.4.2. ARM002.002 Routing and Scheduling 218
ARM003 Business Management Functionality 218

5.5.1. ARM003.001 Management of Process 221
5.5.2. ARM003.002 Organizational Management 222
5.5.3. ARM003.003 Investment Management 223
5.5.4. ARM003.004 Supply Chain Management 223
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ARM004 Digital Asset Management Functionality 225

5.6.1. ARM004.001 Content Management 227
5.6.2. ARM004.002 Document Management 228
5.6.3. ARM004.003 Knowledge Management 229
5.6.4. ARM004.004 Records Management 230
ARM005 Business Analytical Functionality 231

5.7.1. ARM005.001 Analysis and Statistics 232
5.7.2. ARM005.002 Visualization 233
5.7.3. ARM005.003 Knowledge Discovery 234
5.7.4. ARM005.004 Business Intelligence 235
5.7.5. ARM005.005 Reporting 235
ARM006 Back Office Functionality 236

5.8.1. ARM006.001 Data Management 240
5.8.2. ARM006.002 Human Resources 241
5.8.3. ARM006.003 Financial Management 243
5.8.4. ARM006.004 Asset/Materials Management 244
5.8.5. ARM006.005 Human Capital/Workforce Management 245
ARM007 Communication and Support Functionality 246

5.9.1. ARM007.001 Security Management 250
5.9.2. ARM007.002 Collaboration 252
5.9.3. ARM007.003 Search 252
5.9.4. ARM007.004 Communication 253
5.9.5. ARM007.005 Systems Management 254
5.9.6. ARM007.006 Forms Management 255
6. Technology Reference Model 257
Introduction 257
Structure 257
TRM001 Service Access & Delivery Technology Service Domain 260
6.3.1. TRM001.001 Access Channel 262
6.3.2. TRM001.002 Delivery Channel 263
6.3.3. TRM001.003 Customized Service Requirements 264
6.3.4. TRM001.004 Service Transport 265
TRM002 Service Platform & Infrastructure Technology Service Domain 266

6.4.1. TRM002.001 Framework Support Platform 268
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6.4.2. TRM002.002 Servers Hosting 269

6.4.3. TRM002.003 Software Engineering 270
6.4.4. TRM002.004 Databases & Storage 272
6.4.5. TRM002.005 Hardware/ Infrastructure 273
TRM003 Component Framework Technology Service Domain 275

6.5.1. TRM003.001 Security 277
6.5.2. TRM003.002 Presentation/Interface 278
6.5.3. TRM003.003 Business Logic 279
6.5.4. TRM003.004 Data Interchange 279
6.5.5. TRM003.005 Data Management 280
TRM004 Service Interface & Integration Technology Service Domain 281

6.6.1. TRM004.001 Integration 283
6.6.2. TRM004.002 Interoperability 284
6.6.3. TRM004.003 Interface 285
Appendix A – Business Reference Model 287

Appendix B – Data Reference Model 288
Appendix C – Application Reference Model 289
Appendix D – Technology Reference Model 290
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List of Figures
Figure 1: The MyGovEA Reference Model Formation .......................................................... 14

Figure 2: BRM Structure ....................................................................................................... 16
Figure 3: DRM Structure ....................................................................................................... 17
Figure 4: ARM Structure ....................................................................................................... 18
Figure 5: TRM Structure ....................................................................................................... 19
Figure 6: Metamodel Structure ............................................................................................. 21
Figure 7: Business Area Domain .......................................................................................... 25
Figure 8: BRM001 Socioeconomics Sector Service Area Domain ....................................... 26
Figure 9: BRM002 Social Sector Service Area Domain ........................................................ 36
Figure 10: BRM003 Security Sector Service Area Domain .................................................. 73
Figure 11: BRM004 Government Supporting Service Area Domain ..................................... 83
Figure 12: BRM005 Government Resource Management Service Area Domain ............... 100
Figure 13: A High-Level Example of How Ministry/Agency Level Data Architecture
Implementation is mapped with Data Reference Model ..................................................... 117
Figure 14: DRM Data Area Domain .................................................................................... 118
Figure 15: DRM001 Socioeconomic Sector Data Area Domain ......................................... 119
Figure 16: DRM002 Social Sector Service Area Domain ................................................... 128
Figure 17: DRM003 Security Sector Data Area Domain ..................................................... 165
Figure 18: DRM004 Government Supporting Service Data Area Domain .......................... 176
Figure 19: DRM005 Government Resource Management Data Area Domain ................... 193
Figure 20: ARM Application Domain................................................................................... 209
Figure 21: ARM001 Customer Facing Functionality ........................................................... 211
Figure 22: ARM002 Process Automation Functionality ...................................................... 216
Figure 23: ARM003 Business Management Functionality .................................................. 219
Figure 24: ARM004 Digital Asset Management Functionality ............................................. 225
Figure 25: ARM005 Business Analytical Functionality ........................................................ 231
Figure 26: ARM006 Back Office Functionality .................................................................... 237
Figure 27: ARM007 Communication and Support Functionality ......................................... 247
Figure 28: TRM Technology Service Domain ..................................................................... 259
Figure 29: TRM001 Service Access & Delivery .................................................................. 260
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Figure 30: TRM002 Service Platform & Infrastructure ........................................................ 267

Figure 31: TRM003 Component Framework ...................................................................... 276
Figure 32: TRM004 Service Interface & Integration............................................................ 282
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1. Reference Model Overview
The MyGovEA Reference Model is a set of living documents to which Malaysian Government
Ministries/ Agencies can refer for best practices in adopting and implementing MyGovEA that
will result in the delivery of more consistent and cohesive government services to citizens
(G2C), other government agencies (G2G) and businesses (G2B) that support cost-effective
delivery of integrated government services, providing a reference model that:
 avoid 1st timer mistakes: faster learning curve and save time to jump start the
MyGovEA adoption
 promote consistency for interoperability: prescriptive Guidelines with standard
templates for documents/viewpoints/views creation based on a common language for
agencies involved in the delivery of cross-agency services
 enhance collaboration: supports the identification of duplicate, re-usable and
sharable services across ministries/agencies to reduce overlapping and duplication of
efforts.
 reduce risk and increase future proofing: as technology advances, public sector ICT
assets can be easily adapted to the future needs.
 promote standardization of MyGovEA notational language, processes and
frameworks: support for interoperability and interconnectivity through centralized
repository
 accelerate the realization of digital government transformation: focus on citizen-
centric and agile government
The external reference architecture sources that have been used by other countries such as
USA, Europe and Australia are used as reference to derive this MyGovEA Reference Model
as follows:
1.) TOGAF – The Open Group Enterprise Architecture Framework: it provides an approach
for designing, planning, implementing, and governing an enterprise information
technology architecture. TOGAF is a high level approach to design that consist of four
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levels: Business, Application, Data, and Technology. It relies heavily on modularization,

standardization, and already existing, proven technologies and products.
2.) FEAF – Federated Enterprise Architecture Framework for US Government: it is an

initiative of the U.S. Office of Management and Budget, Office of E-Government and IT
that aims to realize the value of enterprise architecture within the U.S. Federal
Government and provide a common approach for IT acquisition in the United States
federal government. It is also designed to ease sharing of information and resources
across federal agencies, reduce costs, and improve citizen services. It is designed to
facilitate cross-agency analysis and the identification of duplicative investments, gaps
and opportunities for collaboration within and across agencies. The reference models
comprise a framework for describing important elements of federal agency operations
in a common and consistent way. Through the use of the FEAF and its vocabulary, IT
portfolios can be better managed and leveraged across the federal government,
enhancing collaboration and ultimately transforming the Federal government.
3.) EIRA – European Interoperability Reference Architecture: it is an architecture content

metamodel defining the most salient architectural building blocks (ABBs) needed to
build interoperable e-Government systems for delivering interoperable digital public
services across borders and sectors. The EIRA has four main characteristics:
a. Common terminology to achieve a minimum level of coordination: It

provides a set of well-defined ABBs that provide a minimal common
understanding of the most important building blocks needed to build
interoperable public services.
b. Reference architecture for delivering digital public services: It offers a
framework to categorise (re)usable solution building blocks (SBBs) of an e-
Government solution. It allows portfolio managers to rationalise, manage and
document their portfolio of solutions.
c. Technology- and product-neutral and a service-oriented architecture
(SOA) style: The EIRA adopts a service-oriented architecture style and
promotes ArchiMate as a modelling notation. In fact, the EIRA ABBs can be seen
as an extension of the model concepts in ArchiMate.
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d. Alignment with EIF and TOGAF: The EIRA is aligned with the European
Interoperability Framework (EIF) and TOGAF as it re-uses terminology and
paradigms from TOGAF such as architecture patterns, building blocks,
viewpoints and views.
The following Figure 1 shows how the MyGovEA Reference Model as a set of living
documents:
Figure 1: The MyGovEA Reference Model Formation
As the MyGovEA implementation covers more government Ministries and Agencies, the
Reference Model will be updated to reflect the adaptation and adoption of MyGovEA for the
respective ministries/agencies. There are 4 (four) Reference Models that will be covered:
1.) Business Reference Model: provides a framework that enables end-to-end

government functional view based on Malaysian Government’s Business Service
Category, independent of the ministries or agencies performing them.
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2.) Data Reference Model: provides a framework that enables information sharing and re-
use across the Malaysian Government, by grouping the information based on its Data
Category, independent of the ministries or agencies that produce them.
3.) Application Reference Model: provides a functional framework that is a business-

driven that classifies applications based on how they are used to support the business
objectives. This model allows the identification of possibilities to consolidate multiple
applications that provides similar services to the business.
4.) Technology Reference Model: provides a technical framework that categorizes the
standards and technologies to support the delivery of technology services and
capabilities. This model provides a guidance on how each ministries and agencies’
TRMs can be unified with the government-wide TRM by providing a foundation to
promote re-usability and standardization of technology and technology service
components from the government-wide perspective.
The following sub-sections will describe the 4 (four) reference model of MyGovEA.
Business Reference Model
The Business Reference Model (BRM) provides a framework that enables end-to-end
government functional view based on Malaysian Government’s Business Service Category,
independent of the ministries or agencies performing them. The BRM describe the Malaysian
Government based on its common Business Area Domain instead of a structured/sectoral
agency-by-agency view. This approach promotes ministry/agency collaboration as it groups
ministries and agencies by their common Business Area Domain, and aligns with Malaysia
Government’s Digital Government initiatives and strategies.
The Business Area Domain is the highest level of the BRM, to represent the common business
areas that the Malaysian Government is focusing into. Each Business Area Domain is broken
down into Business Service Categories, which consists of one or more Business Service Sub-
Categories.
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The following Figure 2 shows how each level is represented in the BRM tiered hierarchy.
Figure 2: BRM Structure
Data Reference Model
The Data Reference Model (DRM) provides a framework which enables information sharing
and re-use across the Malaysian Government, by grouping the information based on its Data
Category, independent of the ministries or agencies that produce them. This approach allows
a visibility on how information can be re-use and shared in by ministries and agencies, as the
information is categorized according to each respective Business Service Category. The DRM
will serve as the underlying foundation to further enhance the DDSA initiative which Malaysian
Government has implemented.
The Data Area Domain represents the highest level in the DRM hierarchy, which corresponds
to BRM’s Business Area Domain. Each Data Area Domain is broken down into multiple Data
Category, to represent the information required by each BRM’s Business Service Category.
The lowest level which is Data Sub-Category represents a more detailed information required
by each BRM’s Business Function.
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The following Figure 3 shows how each level is represented in the DRM tiered hierarchy.
Figure 3: DRM Structure
Application Reference Model
The Application Reference Model (ARM) provides a functional framework which is a business-
driven that classifies applications based on how they are used to support the business
objectives. This model allows the identification of possibilities to consolidate multiple
applications that provides similar services to the business.
The Application Domain represents the highest level in the ARM hierarchy, which corresponds
to BRM’s Business Area Domain. Each Application Domain is broken down into multiple
Application Category, to represent the application required by each BRM’s Business Service
Category. The lowest level which is Application Sub-Category represents application services
required by each BRM’s Business Function
The following Figure 4 shows how each level is represented in the ARM tiered hierarchy.
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Figure 4: ARM Structure
Technology Reference Model
The Technology Reference Model (TRM) provides a technical framework which is a

component driven that categorizes the standards and technologies to support the delivery of
technology services and capabilities. This model provides a guidance on how each ministries
and agencies’ TRMs can be unified with the government-wide TRM by providing a foundation
to promote re-usability and standardization of technology and technology service components
from the government-wide perspective.
The alignment of Government-wide TRM and the ministries/agencies’ TRM will allow an easier
collaboration and interoperability among ministries/agencies due to a common, standardized
technology usage.
The following Figure 5 shows how each level is represented in the TRM tiered hierarchy.
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Figure 5: TRM Structure
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2. Metamodel
Introduction
The metamodel is used as a technique to structure architectural information in an ordered way

so that it can be processed to model the MyGovEA relationship and integration across various
ministries and agencies that supports consistency, completeness, and traceability.
Structure
The structure of the metamodel consist of 4 (four) layers, namely Business Layer, Data Layer,
Application Layer and Technology Layer and 2 (two) concepts of Classification and
Implementation that will be described in the following sub sections.
The following Figure 6 shows the structure of the Metamodel:
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Figure 6: Metamodel Structure
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Metamodel Concepts
The metamodel concepts of Malaysian Government Reference Architecture (MGRA) are

described using ArchiMate notations which consist of Elements and their respective
relationships to describe the Classification and Implementations across Ministries and
Agencies:
1.) Malaysia Government Reference Architecture - MGRA (Classification): provides

the concepts of the reference model implementation guidelines based on the ArchiMate
viewpoints.
2.) Ministry/Agency Context (Implementation): provides the implementation of the
viewpoints within the context of the ministries and agencies through ArchiMate
viewpoints and their respective relationships.
Metamodel Elements by Layer
There are 4 layers of metamodel elements:
1.) Business Layer: describes the common business areas that the Malaysian
Government is focusing into. Each Business Area Domain is broken down into Business
Service Categories, which consists of one or more Business Service Sub-Categories.
2.) Data Layer: describes the data hierarchy, which corresponds to BRM’s Business Area
Domain. Each Data Area Domain is broken down into multiple Data Category to
represent the information required by each BRM’s Business Service Category. The
lowest level which is Data Sub-Category represents a more detailed information
required by each BRM’s Business Function.
3.) Application Layer: describes the Application hierarchy, which corresponds to BRM’s
Business Area Domain. Each Application Domain is broken down into multiple
Application Category, to represent the application required by each BRM’s Business
Service Category. The lowest level which is Application Sub-Category represents
application services required by each BRM’s Business Function
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4.) Technology Layer: describes a guidance on how each ministries and agencies’ TRMs
can be unified with the government-wide TRM by providing a foundation to promote re-
usability and standardization of technology and technology service components from
the government-wide perspective.
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3. Business Reference Model
Introduction
The Business Reference Model (BRM) provides a framework that facilitates a functional (as
opposed to organisational) view of the Malaysian Government’s Business Service Categories.
This functional view includes the Malaysian Government’s internal operations and services for
citizens, individuals, businesses and other organisations, independent of the agencies
performing them.
While the BRM provides an improved way of thinking about government operations, it is only
a model: its true utility can only be realised when it is effectively used. The functional approach
promoted by the BRM can do little to help accomplish the goals of whole-of-government
initiatives if not incorporated into enterprise business architectures and management
processes of Malaysian Government agencies.
Structure
The structure of the BRM is a tiered hierarchy representing the business functions of the
Malaysian Government. The tiers are:
Level Component Description
Describe the nature of the Government
Level 1 Business Area Domain functionality and activities surrounding the
operations of the Government
Refers to the category of the services provided
Business Service
Level 2 by the Government, independent of the
Category
ministries/agencies performing them
Business Service Sub- Refers to the breakdown of the service category,
Level 3
Category independent of the ministries/agencies
The BRM Business Area Domain separates the Malaysian Government activities into five (5)
distinct high-level categories:
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BRM001
Socioeconomic
Sector Services
BRM005
Government
BRM002 Social
Resource
Sector Services
Management
Services
Business Area
Domain
BRM004
Government BRM003 Security
Supporting Sector Services
Services
Figure 7: Business Area Domain
BRM001 Socioeconomic Sector Refers to the services that is directly provided by

Services the Government (independent of the ministries/
agencies performing them) to and on behalf of the
businesses (local and foreign companies)
BRM002 Social Sector Services Refers to the services that is directly provided by
the Government (independent of the ministries/
agencies performing them) to and on behalf of the
citizens
BRM003 Security Sector Services Refers to the services that is provided by the
Government to ensure that the country is safe to live
in and the nation's sovereignty remains protected
BRM004 Government Supporting Provides the legislation and policies, programmatic
Services and managerial foundation to support the
Government operations in the provision of
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government services to individuals, businesses and

other organisations.
BRM005 Government Resource Refers to the support activities that enable the
Management Services Government to operate effectively and efficiently.
BRM001 Socioeconomic Sector Services
The BRM001 Socioeconomic Sector Service Area Domain refers to the services that is directly
provided by the Government (independent of the ministries/ agencies performing them) to and
on behalf of the businesses (local and foreign companies).
Figure 8: BRM001 Socioeconomics Sector Service Area Domain
The structure of BRM001 Socioeconomic Sector Services Business Area Domain incorporates
the Business Service Category and Business Services, as shown in the table below:
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Business Area Business Service Business Service

Domain Category
BRM001 BRM001.001 Business BRM001.001.001 Business
Socioeconomic Sector and Industry Support Registration, Permits and Licensing
Services BRM001.001.002 Consumer Protection
BRM001.001.003 Fair Trading
BRM001.001.004 Financial Institution
Control
BRM001.001.005 Industry
Development and Assistance
BRM001.001.006 Small/Medium
Business Development and Assistance
BRM001.002 Economic BRM001.002.001 State Funding
Management BRM001.002.002 Fiscal Policy
BRM001.002.003 Foreign Investment
Control
BRM001.002.004 International
Monetary Policy
BRM001.002.005 Financial Investment
BRM001.003 Trade BRM001.003.001 Export Control
BRM001.003.002 Import Control
BRM001.003.003 Intellectual Property
Protection
BRM001.003.004 International Trade
Agreement
BRM001.003.005 Trade Development
BRM001.003.006 Trade Expositions
3.3.1. BRM001.001 Business and Industry Support
BRM001.001 Business and Industry Support Business Service Category refers to the
categorization of the business services that are
1. Supporting the private sector, including small business and non-profit organisations;
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2. Supporting strategies to assist business growth and management; supporting

advocacy programs and advising on regulations surrounding business activities; and
3. Assisting businesses to comply with reporting requirements of the Malaysian
Government.
The Business Services which falls under BRM001.001 Business and Industry Support
Business Service Category are listed in the table below:
Business Service Business Service Capabilities

BRM001.001.001 Business 1. Support the registration of businesses
Registration, Permits and Licensing 2. Records the details of companies and
corporations
3. Assess applications and issue business
registration information
4. Maintain records of registered businesses
5. Process registration updates and renewals
6. Issue license and permits
BRM001.001.002 Consumer 1. Safeguard the purchasers of goods and

Protection services
2. Provide information to consumers and
business about their rights and obligations
3. Handle complaints and manage dispute
resolution procedures
BRM001.001.003 Fair Trading 1. Support and ensure the ethical conduct of

business
2. Protect consumers from excessive prices or
faulty products
3. Ensure product safety and quality, and
compliance with competition, fair trading and
consumer protection laws
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4. Promote trading practices that support
market competition
BRM001.001.004 Financial Institution 1. Control banks, credit union, building

Control societies, moneylenders and pawn brokers
2. Advice on rules for capital adequacy
3. Monitor the activities of financial institutions
and investigate suspected breaches of
regulations
BRM001.001.005 Industry 1. Support the development of primary,

Development and Assistance secondary and tertiary industries;
2. Advise on industry development regulations
and operating standards;
3. Provide quality assurance mechanisms;
4. Issue licenses for controlled activities;
5. Certify products and production methods;
6. Conduct assessments and inspections to
ensure compliance with standards and
policy;
7. Investigate suspected breaches of
regulations.
8. Support the growth and management of
primary, secondary and tertiary industries;
9. Identify markets or investment opportunities;
10. Encourage businesses to adopt innovative
practices, processes and products;
11. Provide advice on production methods and
business management to improve
competitiveness.
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BRM001.001.006 Small/Medium 1. Support and assist businesses and
Business Development and organisations in their efforts to maintain
Assistance accounts and records of their business
activities, and to satisfy business reporting
requirements of the government;
2. Review the performance or financial
management, of businesses and
organisations;
3. Provide verification for statements or claims
made in official reports;
4. Provide recommendations for improvement
in business processes and operations.
5. Support and assist commercial enterprises
of limited size or capital;
6. Provide advisory services to support the
start-up and ongoing operation of small
businesses;
7. Encourage the adoption of innovative
practices, processes and products (including
the establishment of communication
networks or resource centres).
8. Support corporate funding of organisations
and events;
9. Advise on regulations and restrictions on
products and services at events;
10. Provide information about sponsorship
applications and how to meet obligations in
relation to marketing and merchandising.
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3.3.2. BRM001.002 Economic Management
BRM001.002 Economic Management Business Service Category refers to the categorization

of services that are used in
1. Supporting the economic management of public funds and other resources;
2. Supporting appropriate strategies for raising revenue and regulating expenditure;
providing advice on investment regulations; and
3. Monitoring economic indicators and forecasting trends to enable financial planning.
The Business Services which falls under BRM001.002 Economic Management Business
Service Category are listed in the table below:
BRM001.002.001 State Funding 1. Provide financial support to State and
Federal Territory governments;
2. Conduct analysis to determine the
appropriate distribution across jurisdictions
(including general grants and specific-
purpose payments allocated.
BRM001.002.002 Fiscal Policy 1. Support the strategic management and

distribution of public money;
2. Determine overall levels of public spending
required to maintain economic stability;
3. Advise on regulations regarding public
borrowing and levels of public debt.
BRM001.002.003 Foreign Investment 1. control the participation of overseas parties

Control in Malaysian commercial or financial
ventures;
2. Advise on regulations regarding the
ownership of Malaysian assets by
foreigners.
BRM001.002.004 International 1. Monitor international currency markets and

Monetary Policy identify trends;
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2. Forecast market movements;
3. Implement strategies to maintain stable
Malaysian markets.
BRM001.002.005 Financial 1. Encourage safe and legitimate investment

Investment practices;
2. Maintain prudential oversight of financial
instruments and participants in financial
markets;
3. Advise on prudential regulations relating to
investment.
3.3.3. BRM001.003 Trade
BRM001.003 Trade Business Service Category refers to the categorization of services that
are used in
1. Supporting the purchase, sale or exchange of commodities and advising on trade
regulations;
2. Monitoring and providing advice on the balance of trade, industry protection and
subsidy schemes – includes foreign and domestic activities and liaison across
jurisdictions to support trade agreement negotiations.
The Business Services which falls under BRM001.003 Trade Business Service Category are
listed in the table below:
BRM001.003.001 Export Control 1. Control the international sale and
movement of goods from Malaysia;
2. Ensure compliance with domestic and
international protocols and guidelines;
3. Issue export permits and licences, direct
price regulation at port terminals and exit
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points (including monitoring international
trade and consulting with primary
producers, industry organisations and other
stakeholders).
BRM001. 003.002 Import Control 1. Control the international purchase and

movement of goods into Malaysia;
2. Ensure compliance with domestic and
international protocols and guidelines;
3. Advise on quotas, import licensing
arrangements and customs regulations
(including inspections and cargo
clearance).
BRM001. 003.003 Intellectual Property 1. Protect the rights of creative workers in

Protection literary, artistic, industrial or scientific fields
(including registration of copyright, designs,
patents and trademarks and providing
advice on intellectual property regulations);
2. Protect proprietary knowledge such as
development of new plant varieties, new
inventions or commercial trade secrets.
BRM001. 003.004 International Trade 1. Support the supply and consumption of

Agreements goods and services between countries;
2. Advise on international trade legislation,
policy and protocols;
3. Negotiate treaties to reduce international
trade restrictions and promote regional
economic links.
BRM001. 003.005 Trade Development 1. Assist local businesses to compete in

regional or international markets and win
overseas or interstate contracts (including
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attracting investment to Malaysia, liaising
with other governments and industry
partners, and providing practical assistance
such as identifying foreign investment
partners and providing grants).
BRM001. 003.006 Trade Expositions 1. Support the organisation of national and

international events to promote trade and
maximise marketing opportunities;
2. Participate in trade fairs and develop
exhibits (including activities to raise
business profiles in a specific industry or
across a range of sectors).
BRM002 Social Sector Service Area Domain
The BRM002 Social Sector Service Area Domain refers to the services that is directly provided
by the Government (independent of the ministries/ agencies performing them) to and on behalf
of the citizens.
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Figure 9: BRM002 Social Sector Service Area Domain
The structure of BRM002 Social Sector Service Area Domain incorporates the Business
Service Category and Business Services, as shown in the table below:
Business Area Business Service Business Function
Domain Category
BRM002 Service BRM002.001 Civic BRM002.001.001 Civic Management
Path Infrastructure BRM002.001.002 Energy Supply
BRM002.001.003 Public Amenities
BRM002.001.004 Public Housing
BRM002.001.005 Public Land Management
BRM002.001.006 Regional Development
BRM002.001.007 Transport Network
Maintenance
BRM002.001.008 Waste Management
BRM002.001.009 Water Supply
BRM002.002 BRM002.002.001Advertising Standards
Communication BRM002.002.002 Broadcasting
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Domain Category
BRM002.002.003 Communication
Infrastructure
BRM002.002.004 Electronic Commerce
BRM002.002.005 Publishing
BRM002.002.006 Radio Communication
BRM002.002.007 Satellite Communication
BRM002.003 BRM002.003.001 Accommodation Services
Community Service BRM002.003.002 Community Support
BRM002.003.003 Counselling Services
BRM002.003.004 Emergency Services
BRM002.003.005 Finance Assistance
BRM002.003.006 Natural Disasters Support
BRM002.003.007 Community Development
BRM002.003.008 Transport Access Scheme
BRM002.004 Cultural BRM002.004.001 Arts Development
Affairs BRM002.004.002 Cultural and Arts
Accessibility
BRM002.004.003 Art Collection and
Preservation Management
BRM002.004.004 Cultural Promotion
BRM002.004.005 Cultural Awards and
Scholarship
BRM002.005 BRM002.005.001 Human Resources
Employment Development
BRM002.005.002 Industrial Awards and
Conditions
BRM002.005.003 Labour Markets
BRM002.005.004 Workplace Environment
BRM002.006 BRM002.006.001 Built Environment
Environment Preservation
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Domain Category
BRM002.006.002 Business and Community
Assistance
BRM002.006.003 Environment Information
Services
BRM002.006.004 Conservation
BRM002.006.005 Environment Impact
Assessment
BRM002.006.006 Historic Relic Protection
BRM002.006.007 Marine Life Protection
BRM002.006.008 Natural Heritage Protection
BRM002.006.009 Oceans Governance
BRM002.006.010 Pollutant Prevention
BRM002.007 BRM002.007.001 Community Health
Healthcare Services
BRM002.007.002 Defences Health Services
BRM002.007.003 Health Insurance Schemes
BRM002.007.004 Health Protocols
BRM002.007.005 Hospital Services
BRM002.007.006 Medical Research
BRM002.007.007 Public Health Services
BRM002.007.008 Special Needs Services
BRM002.007.009 Veterans’' Health Services
BRM002.007.010 Epidemic Prevention and
Containment
BRM002.008 BRM002.008.001 Citizenship
Immigration and BRM002.008.002 Deportation
Citizenship BRM002.008.003 Detention
BRM002.008.004 Migrant Services
BRM002.008.005 Refugee Services
BRM002.008.006 Travel Authorisation
BRM002.009.001 Arts Education
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Domain Category
BRM002.009 BRM002.009.002 Community Education
Education and BRM002.009.003 Curriculum Development
Training BRM002.009.004 Early Childhood Education
BRM002.009.005 Military Education and
Training
BRM002.009.006 Overseas Skills
Recognition
BRM002.009.007 School Education
BRM002.009.008 Tertiary Education
BRM002.009.009 Vocational Education
BRM002.010 Sport BRM002.010.001 Community Recreation
and Recreation BRM002.010.002 Sport and Recreational
Facilities Management
BRM002.010.003 Sport and Fitness
Development
BRM002.010.004 Sports Drugs Control
BRM002.011 Natural BRM002.011.001 Federal and State Land
Resources Management
BRM002.011.002 Energy Resources
BRM002.011.003 Land Use Management
BRM002.011.004 Land Valuation
BRM002.011.005 Mineral Resources
BRM002.011.006 Pollution Emission Control
BRM002.011.007 Water Resources
BRM002.012 BRM002.012.001 Consular Services
International Relations BRM002.012.002 Defence Liaison
BRM002.012.003 Diplomatic Missions
BRM002.012.004 International Affairs
BRM002.012.005 International Treaties
BRM002.012.006 Overseas Aid
BRM002.012.007 Overseas Promotion
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Domain Category
BRM002.012.008 Passport Services
3.4.1. BRM002.001 Civic Infrastructure
BRM002.001 Civic Infrastructure Business Service Category refers to the categorization of

services that are used in
1. Supporting the growth of towns and cities;
2. Supporting the management of sustainable urban development and maintaining
essential services; and
3. Supporting the installation of building facilities and services to meet the administrative,
social and recreational needs of local residents.
The Business Services which falls under BRM002.001 Civic Infrastructure Business Service
Category are listed in the table below:
BRM002.001.001 Civic Management 1. Support the provision of integrated support
for town planning and building projects
2. Support the coordination of building
projects and manage input from multiple
parties (including provision of architectural
and engineering services, building
approvals, and advice on building
regulations, guidelines and standards)
3. Advise on responsibilities of each parties
for projects that cross jurisdictional
boundaries
BRM002.001.002 Energy Supply 1. Support the provision of energy resources

and other utilities
2. Support the installation of infrastructure to
facilitate energy supply
3. Advise on energy supply regulations
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4. Monitor energy providers to ensure all
citizens receive an adequate level of service
to meet basic requirements
5. Encourage consumers to conserve energy
consumption
6. Support renewable energy development
BRM002.001.003 Public Amenities 1. Support the provision of essential

community amenities in a coordinated and
equitable manner
2. Support the evaluation of land use and town
planning objectives
3. Support the essential amenities
requirements of particular districts
4. Bring together related essential amenities,
according to target audience
BRM002.001.004 Public Housing 1. Support the supply and development of low

cost accommodation
2. Advise on guidelines that direct the design of
public housing
3. Evaluate the need for public housing and
setting construction targets
4. Support ongoing maintenance of public
housing
BRM002.001.005 Public Land 1. Support the control and maintenance of

Management public buildings, facilities or land areas for
community use
2. Advice on the guidelines of the utilization of
the public land
3. Support ongoing maintenance
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4. Provide advice for planning purposes of
public land
BRM002.001.006 Regional 1. Support the management of infrastructure

Development projects to support multiple districts, such
as education or health facilities
2. Support the extension of the facilities
beyond urban boundaries to supply
services to remote or rural areas
3. Support the installation of equipment to
enable communication
BRM002.001.007 Transport Network 1. Monitor the management of public transport

Maintenance network
2. Monitor the development of interconnecting
services for road, rail and air transport
3. Monitor the maintenance of public car parks,
bus shelters, trains stations, footpaths and
cycle ways
BRM002.001.008 Waste 1. Support the provision of garbage collection

Management and disposal services
2. Support the operation of waste management
centres, landfill sites, recycling depots and
sewerage facilities
3. Promote and support consumer waste
minimization
BRM002.001.009 Water Supply 1. Support the provision of the sustainable

development, operation and management of
water supply services by the providers
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3.4.2. BRM002.002 Communication
BRM002.002 Communication Business Service Category refers to the categorization of

1. Supporting the growth and management of industries that enable and facilitate the
Communication and transmission of information;
2. Supporting the provision of communications services to all citizens; and
3. Advising on regulations, standards and guidelines surrounding communications
services and technologies.
The Business Services which falls under BRM002.002 Communication Business Service
BRM002.002.001Advertising 1. Support and monitor the content and
Standards presentation of marketing material
disseminated via any communication
medium
2. Advise on regulations related to marketing
material
3. Advise on the guidelines, standards and
compliance to avoid misleading or offensive
advertising
BRM002.002.002 Broadcasting 1. Support and monitor industries that transmit

content simultaneously to multiple recipients
(local, national and international
broadcasting)
2. Provide advice on broadcasting regulations,
guidelines and standards
3. Provide advice on the introduction of new
broadcasting technology and the impact
towards the existing Malaysian
Government’s communications policy
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4. Encourage the use of mass marketing and
content distribution strategies
5. Manage publicly owned broadcasting media
outlet and issue commercial broadcasting
licenses
6. Support the editorial and programming
independence of national broadcasters
(including liaison with arts and cultural
sector)
BRM002.002.003 Communication 1. Support and monitor the provision and

Infrastructure management of physical communication
infrastructures on behalf of the public, in
order to enable and facilitate communication
2. Support industries that provide mechanisms
for access to government information and
knowledge, and mechanisms for the public
to communicate to the Malaysian
Government (inclusive of access for people
with special needs)
3. Advise on the availability of new
communications technology and the
implications of the technology towards the
Malaysian Government
BRM002.002.004 Electronic 1. Support Malaysian participation in the global

Commerce information economy
2. Advice on the regulations, standards and
guidelines
3. Promote information and communications
technology for conducting business
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4. Support initiatives in electronic commerce
(including online authentication
infrastructures and guidelines)
BRM002.002.005 Publishing 1. Support industries that publish and distribute

information via print or electronic media
2. Advise on publishing regulations, standards
and guidelines
3. Monitor and ensure compliance with
copyright
4. Manage publicly owned publishing media
outlets
BRM002.002.006 Radio 1. Support the operation of wireless

Communication communication infrastructure
2. Advise on radio communication regulations
and standards
3. Maintain and provide advice on the
regulatory framework for the radio
communication industry
4. Support market entry and enable firms to
acquire spectrum to introduce new radio
communication technologies
BRM002.002.007 Satellite 1. Support industries that relay radio and

Communication television signals via satellites and any other
equipment located in space
2. Advise on satellite communication
regulations and standards
3. Manage Malaysian Government-owned
satellite equipment
4. Provide advice on the introduction of new
technology and its impact towards
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government policy related to satellite
communication
3.4.3. BRM002.003 Community Service
BRM002.003 Community Service Category refers to the categorization of services that are
used in
1. Supporting assistance to citizens in a particular district or those with common interests
and needs;
2. Providing welfare services and financial support; and
3. Supporting disaster and emergency assistance.
The Business Services which falls under BRM002.003 Community Service Category are listed
in the table below:
BRM002.003.001 Accommodation 1. Support the provision of accommodation
Services and housing to defence
2. Personnel and community members in need
(including defence housing, public housing,
emergency accommodation and refuges);
3. Provide eligibility criteria for services;
4. Support the assistance to specific
community groups at risk of homelessness
(including liaison with areas responsible for
public housing construction to determine
short-term and long-term community
housing needs).
BRM002.003.002 Community 1. Support family units by providing assistance

Support surrounding adoption, aged care, child care,
child and youth support, defence community
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support, family reunions and veterans
support;
2. Support targeted services and programs to
foster relationships and develop community
self-reliance (including cooperation with
other jurisdictions and non-government
organisations).
BRM002.003.003 Counselling 1. Support the provision of group therapy or

Services psychological advice to individuals, families
and community groups;
2. Support the treatment of drug addiction,
emotional or behavioural problems
(including assistance to people who have
been ordered through the courts to
undertake counselling).
BRM002.003.004 Emergency 1. Support the provision of urgent assistance in

Services times of crisis or unforeseen circumstances
(including ambulance and firefighting
services, emergency funding, and
organisational and logistical support from
the defence forces);
2. Advise on equipment standards and
regulations regarding the use of volunteers;
3. Coordinate government and community-
based services within a region in times of
emergency (including coordinating land-
based search and rescue operations outside
urban areas).
BRM002.003.005 Finance Assistance 1. Support the provision of monetary support to

individuals in the community in need;
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2. Provide eligibility criteria and appropriate
delivery mechanisms for providing financial
assistance;
3. Advise on eligibility criteria and entitlements;
4. Assess eligibility for entitlements and
making payments (including ongoing and
one-off payments, rebates and subsidies).
BRM002.003.006 Natural Disasters 1. Support the provision of urgent assistance

Support during emergencies caused by the elements
– such as floods, droughts, earthquakes,
cyclones, storms or major bushfires
(including disaster recovery and disaster
relief assistance);
2. monitor conditions to anticipate the
likelihood and effects of natural disasters;
3. Coordinate government and community-
based services and advice on regulations
regarding the use of volunteers (including
liaison with defence forces that supplement
civil community assistance by providing
organisational and logistical support).
BRM002.003.007 Community 1. Support outback and country communities

Development through targeted services and programs to
develop self-reliance;
2. Support the establishment of social
networks and activities;
3. Provide support for community-based or
volunteer organisations (including activities
to improve rural access to government
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services and liaising with local business to
support community projects).
BRM002.003.008 Transport Access 1. Ensure public transport facilities are readily

Scheme available to all sectors of the community;
2. Support the provision of transport services to
those in need;
3. Support the assistance of specific
community groups;
4. Provide eligibility criteria for concessions
(including liaison with areas responsible for
public transport construction to determine
short-term and long-term community
transport needs).
3.4.4. BRM002.004 Cultural Affairs
BRM002.004 Cultural Affairs Service Category refers to the categorization of services that are
used in
1. Supporting the arts and cultural organisations such as museums, libraries and
galleries;
2. Supporting the development and management of cultural collections and
artefacts;
3. Stimulating growth in cultural industries; and
4. Sponsoring activities and events to celebrate the diversity of Malaysian heritage
and culture.
The Business Services which falls under BRM002.004 Cultural Affairs Service Category are
BRM002.004.001 Arts Development 1. Provide support for the production of skilled
performance or craft;
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2. Support the promotion of the arts, and
encouraging participation from across the
community;
3. Assist the growth of artistic companies
through business advice and planning
(including support for work spaces and
liaison with education and exhibition
facilities).
BRM002.004.002 Cultural and Arts 1. Support and assist the location and use of
Accessibility items held by cultural institutions;
2. Support access procedures to meet
legislative requirements;
3. Provide advice about opening hours and
membership or registration requirements
(including provision of online information to
support remote access).
BRM002.004.003 Arts Collection and 1. Support the acquisition, storage and

Preservation Management preservation of cultural material and
artefacts;
2. Advise on standards and guidelines for
collection management procedures to
ensure the safety of fragile or highly valuable
items (including liaison with other institutions
about the management of cultural
materials).
BRM002.004.004 Cultural Promotion 1. Support strategies to raise the profiles of

cultural institutions and their holdings;
2. Coordinate programs of events and
publications;
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3. Advise on guidelines to support exhibitions
and marketing campaigns.
BRM002.004.005 Cultural Awards 1. Support the provision of prizes for

and Scholarships achievement in artistic, literary or heritage-
related activities;
2. Support cultural-sector students of high
merit (including promotional activities,
assessing applications and managing
payments).
3.4.5. BRM002.005 Employment
BRM002.005 Employment Service Category refers to the categorization of services that are
used in
1. Supporting employment growth and working environments;
2. Supporting strategies to improve workplace relations, productivity and
performance; and
3. Supporting labour market stability and growth.
The Business Services which falls under BRM002.005 Employment Service Category are
BRM002.005.001 Human Resources 1. Provide support for staff development and
Development management;
2. Provide career planning advice, professional
development and training;
3. Conduct research into recruitment, retention
and organisational demographics to support
long-term planning for human resources
development.
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BRM002.005.002 Industrial Awards 1. Support the establishment and use of
and Conditions industrial awards and conditions;
2. Issue awards with regard to rates of pay and
working conditions;
3. Advise on regulations regarding the conduct
of employers and employees across a
particular industry or occupation;
4. Hear disputes and offer independent
arbitration services.
BRM002.005.003 Labour Markets 1. Support the growth and stability of labour

markets (including initiatives to increase
employment among individuals in target
groups or across specific industries);
2. Provide mechanisms for managing and
disseminating job vacancy data;
3. Issue licenses to organisations or individuals
who provide employment services.
BRM002.005.004 Workplace 1. Support the establishment and use of

Environment workplace agreements (including enterprise
codes of practice);
2. Certify agreements with regard to rates of
pay and working conditions;
3. Advise on regulations regarding the conduct
particular organisation, or between an
employer and an individual employee.
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3.4.6. BRM002.006 Environment
BRM002.006 Environment Service Category refers to the categorization of services that are
used in
1. Supporting the management of the surrounding natural and built environments;
2. Balancing competing requirements to generate long term sustainable benefits
for industry, tourism and the community; and
3. Protecting elements of the natural and built environment that are of special
significance, which includes the conservation of the national estate and world
heritage concerns.
The Business Services which falls under BRM002.006 Environment Service Category are
BRM002.006.001 Built Environment 1. Support the protection of structures of
Preservation particular historic, scientific or social
significance;
2. Advise on standards for maintaining and
preserving elements of the built
environment;
3. Support joint projects with business or the
community.
BRM002.006.002 Business and 1. Assist communities and industry to face

Community Assistance climate and environmental challenges
(including information and assistance for
adapting to, and effectively responding to
climate change, and innovating to mitigate
climate change impacts).
BRM002.006.003 Environment 1. Provide climatic advice, information on

Information Services prevailing conditions and weather forecasts;
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2. Issue alerts for severe weather (including
drought monitoring and updates on seasonal
climate variability).
BRM002.006.004 Conservation 1. Support the maintenance of land-based

areas of the natural environment that are
culturally or scientifically significant in their
native state;
2. Support the conservation of plant or animal
life in a land-based region to protect and
sustain ecosystems;
3. Promote community awareness and
participation in conservation activities.
BRM002.006.005 Environment 1. Evaluate the effects of industry, tourism or

Impact Assessment community use on the natural and built
environments;
2. Conduct inspections of premises, equipment
or operations;
3. Provide advice on proposed infrastructure
projects, commercial or residential
developments (including emergency
assessments following industrial accidents
or natural disasters).
BRM002.006.006 Historic Relic 1. Support the protection of built artefacts of

Protection particular heritage, scientific or social
significance;
preserving historic relics;
3. Support joint projects with business or the
community.
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BRM002.006.007 Marine Life 1. Support the maintenance of sea-based
Protection areas of the natural environment that are
culturally or scientifically significant in their
native state;
2. Support the conservation of plant or animal
life in a marine region, to protect and sustain
ecosystems;
3. Promote community awareness and
participation in conservation activities.
BRM002.006.008 Natural Heritage 1. support the management and conservation

Protection of elements of the biological environment
that have particular historic, scientific or
social significance;
preserving natural heritage areas, such as
access and development restrictions or
regeneration requirements.
BRM002.006.009 Oceans 1. Support the management and protection of

Governance marine environments;
2. Support the sustainable development of
ocean resources;
3. Conduct negotiations across jurisdictions to
ascertain authority over particular ocean
regions.
BRM002.006.010 Pollutant 1. Support initiatives to reduce contamination

Prevention of the air, water and land by emissions and
waste;
2. Advise on standards around pollutant
prevention;
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3. Support initiatives to counteract the effects
of pollutants if accidents occur;
4. Raise awareness and support community
activities to change common practice;
5. Promote environmentally friendly
alternatives.
3.4.7. BRM002.007 Health Care
BRM002.007 Health Care Service Category refers to the categorization of services that are
used in
1. Supporting the prevention, diagnosis and treatment of disease or injury;
2. Supporting the provision of health care services and medical research;
3. Supporting regulatory schemes for health care products and pharmaceuticals;
and
4. Controlling the registration and conduct of health practitioners.
The Business Services which falls under BRM002.007 Health Care Service Category are listed
in the table below:

BRM002.007.001 Community Health 1. Support the protection of the physical and
Services mental wellbeing of community members in
a particular district;
2. Support the provision of direct assistance to
individuals or groups and address the needs
of the local community;
3. Monitor community health services to
ensure adequate levels of care.
BRM002.007.002 Defences Health 1. Support the protection of the physical and

Services mental wellbeing of Defence personnel and
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their families (including health services for
defence service personnel serving
overseas).
BRM002.007.003 Health Insurance 1. Support the provision of financial guarantees

Schemes against risk of disease or injury;
2. Support the operation of universal health
insurance schemes;
3. Allow subsidised medical treatment within
the public health system.
BRM002.007.004 Health Protocols 1. Support activities that are fundamental to the

promotion of health and prevention of
disease and the consistency of health
procedures across jurisdictions;
2. Advise on health regulations, standards and
guidelines (including drugs and poisons
control and food hygiene);
3. Control the registration and conduct of
health care providers.
BRM002.007.005 Hospital Services 1. Support the provision of hospital services

and health care through institutions offering
a wide range of treatments and services
(including liaison across jurisdictions to
coordinate services and operations).
BRM002.007.006 Medical Research 1. Support the scientific investigation of human

health and disease;
2. Advise on medical research regulations and
standards for ethical conduct;
3. Support the availability of medical
equipment or research services;
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4. Advise on criteria for the allocation of
funding to medical research.
BRM002.007.007 Public Health 1. Support the protection of the physical and

Services mental wellbeing of all people at a broad
level;
2. Support the understanding and control of the
determinants of disease;
3. Reduce public exposure to risks
encountered as part of lifestyle or the
environment.
BRM002.007.008 Special Needs 1. Support the protection of the physical and

Services mental wellbeing of people with particular
requirements;
2. Assist target groups with special health care
needs (including advisory and support
services for individuals with a particular
medical condition).
BRM002.007.009 Veterans’ Health 1. Support the protection of the physical and

Services mental wellbeing of returned defence
service personnel and their families;
2. Address the specific health care needs of
veterans;
3. Provide eligibility criteria for access to health
services.
BRM002.007.010 Epidemic 1. Collaborate with other countries regarding

Prevention and Containment epidemic information
2. Provide epidemic prevention and
containment actions during epidemic
outbreak.
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3.4.8. BRM002.008 Immigration and Citizenship
BRM002.008 Immigration and Citizenship Service Category refers to the categorization of

1. Assisting people wishing to enter Malaysia on a permanent or temporary basis;
2. Providing and advising on entry or deportation requirements for migrants and
visitors. It includes strategies for the management of illegal immigrants.
The Business Services which falls under BRM002.008 Immigration and Citizenship Service
BRM002.008.001 Citizenship 1. Support Malaysian nationality (including the
rights and obligations of citizens);
2. Define the legal status of Malaysian citizens
and the management of citizenship when
people migrate;
3. Provide criteria for the naturalisation of
immigrants;
4. Promote the value of Malaysian citizenship.
BRM002.008.002 Deportation 1. Remove foreign nationals whose presence

in Malaysia is unlawful or poses an
unacceptable level of threat to the
community;
2. Arrange the deportation of non-citizens who
have committed serious crimes and those
whose visas have expired (including the
exclusion of unauthorised arrivals who are
not refugees).
BRM002.008.003 Detention 1. Provide custodial schemes for people who

have or who are suspected to have entered
Malaysia illegally, those refused entry at
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international airports and seaports, and
those whose visas are cancelled or expired;
2. Manage facilities for the detention of illegal
or suspected illegal immigrants;
3. Provide food and amenities, medical care,
recreation, social support and education.
BRM002.008.004 Migrant Services 1. Provide information and support to foreign

nationals who intend to settle in Malaysia;
2. Evaluate the needs of migrants;
3. Provide advice before embarkation and
upon arrival (including liaison with
community groups and across jurisdictions
to ensure appropriate support).
BRM002.008.005 Refugee Services 1. Provide assistance to asylum seekers and

victims of human rights violations;
2. Assess applications for refugee status;
3. Arrange health checks, counselling,
community support and special services as
required (including liaison with community
groups and across jurisdictions to ensure
appropriate support.).
BRM002.008.006 Travel Authorisation 1. Support the entry and presence of non-

citizens or foreign nationals in Malaysia;
2. Provide advice on travel regulations and
eligibility criteria, visa classes and entry
conditions;
3. Provide on-arrival immigration clearance
through the passenger entry control system.
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3.4.9. BRM002.009 Education and Training
BRM002.009 Education and Training Service Category refers to the categorization of services
that are used in
1. Supporting the provision of skills and knowledge to citizens;
2. Supporting strategies to make education available to the broadest possible
cross-section of the community;
3. Supporting schools, universities, colleges, academies or community groups that
provide education and training; and
4. Supporting the development and management of educational institutions.
The Business Services which falls under BRM002.009 Education and Training Service
BRM002.009.001 Arts Education 1. Support the provision of training and
facilities to support the production of skilled
2. Manage specialised institutions or schemes
to foster artistic talent at individual or
community level (including the provision of
scholarships and study grants).
BRM002.009.002 Community 1. support the provision of training designed to

Education assist target groups of citizens;
2. Initiate joint ventures with not-for-profit
groups and local businesses.
3. Community education is usually offered
outside formal institutional structures
(including first aid and fire safety training).
BRM002.009.003 Curriculum 1. Outline study programs for any education

Development sector;
2. Outline the courses and units to be
completed (including liaison across
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jurisdictions to support consistency across
education authorities).
BRM002.009.004 Early Childhood 1. Foster the development of young children,

Education usually under the age of five years;
2. Advise on standards and guidelines to
support teachers (including determining
enrolment criteria).
BRM002.009.005 Military Education 1. Instruct and exercise defence recruits

and Training (including training for military personnel,
officers, cadets and army reserves);
2. Manage specialised institutions or facilities
to provide suitable training for active
personnel;
3. Initiate joint ventures to provide tertiary level
education or residential schools for service
personnel.
BRM002.009.006 Overseas Skills 1. Endorse or accredit educational

Recognition qualifications obtained outside Malaysia;
2. Recognise Malaysians who have studied
overseas or migrants wishing to apply their
qualifications in Malaysia (including
processing applications, managing
examinations and advising on conditions on
the right to apply qualifications in certain
fields).
BRM002.009.007 School Education 1. Support the provision of instruction to

children to impart knowledge and develop
skills;
2. Provide public school education for children
in Year 1 to Form 6 (including assistance for
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children with special needs or behavioural
issues);
3. Advise on regulations regarding non-
government schools;
4. Support the management of school facilities;
support teachers (including the provision of
scholarships and study grants);
6. Assist children’s travel to and from school;
7. Advise on regulations around school
transport services.
BRM002.009.008 Tertiary Education 1. Support the provision of instruction beyond

secondary school education to impart
knowledge and develop skills;
2. Advise on entry requirements;
3. Manage tertiary education institutions and
facilities;
support lecturers (including the provision of
BRM002.009.009 Vocational 1. Support the provision of training and further

Education education for work related disciplines
(including apprenticeships, traineeships,
workplace and on-the-job training);
support the operation of vocational
education programs;
3. Initiate joint ventures with industry, schools
and tertiary institutions to make use of
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facilities (including the provision of
3.4.10. BRM002.010 Sports and Recreation
BRM002.010 Sports and Recreation Service Category refers to the categorization of services
that are used in
1. Supporting, promoting and encouraging community participation in organised
games or leisure activities; and
2. Advising on regulations regarding sport and recreation.
The Business Services which falls under BRM002.010 Sports and Recreation Service
BRM002.010.001 Community 1. Encourage public fitness and physical
Recreation activity across the community;
2. Support the provision of organised activities
to members of the public;
3. Hold events for exercise, relaxation and
enjoyment;
4. Support specific groups, such as school
children or senior citizens (including
activities provided across public facilities
such as swimming pools, libraries,
community halls, sports centres, arts and
cultural centres);
5. Support groups and individuals who offer
their time and labour to the community free
of charge, and community-based and non-
profit organisations that promote friendship
and recreation.
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BRM002.010.002 Sports and 1. Support recreational and camping activities;
Recreational Facilities Development 2. Advise on regulations regarding the
provision of sites where caravans, tents and
other temporary dwellings may be erected;
3. Certify the safety of campsite facilities and
the hygiene of amenities;
4. Provide advice to operators on
administration, emergency procedures and
insurance (including public information
services such as the production of maps and
promotional literature.)
5. Support the provision of access to areas of
public land set aside for sport and
recreational activities;
6. Manage bookings, programs and payments;
7. Control access and issue permits for the use
of parks and reserves;
8. Supervise the allocation of sponsorships
and corporate memberships;
9. Ensure the availability of staff such as
referees or umpires.
BRM002.010.003 Sports and Fitness 1. Support the growth of competitive sports and
Development associated industries;
2. Encourage increased participation and
funding for sports and fitness programs
(including organising, promoting and
managing major sporting events, and
providing funding through athletic
scholarships, fundraising, donations and
sporting grants);
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3. Provide training institutions and facilities for
elite athletes.
BRM002.010.004 Sports Drugs 1. Support the reduction of the supply and use
Control of banned or performance-enhancing
substances;
2. Provide criteria to determine whether a
substance is illegal and investigating
breaches;
3. Improve accountability in the prescription of
sports drugs;
4. Support research into doping detection
tests;
5. Collaborate with scientists and sporting
bodies to share information and research.
3.4.11. BRM002.011 Natural Resources
BRM002.011 Natural Resources Service Category refers to the categorization of services that
are used in
1. Supporting the sustainable use and management of energy, mineral, land and
water supplies;
2. Evaluating resource consumption and exploitation practices; and
3. Advising on related regulations and supporting industries that realise the
economic potential of resources.
The Business Services which falls under BRM002.011 Natural Resources Service Category
are listed in the table below:
BRM002.011.001 Federal and State 1. Manage tenure of government property;
Land Management
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2. Support the sale, purchase, resumption,
lease, license or transfer of federal and state
land;
3. Provide sustainable property services to
government agencies such as those
associated with national parks and
government housing.
BRM002.011.002 Energy Resources 1. Support the use of energy resources;

2. Apply legislation relating to fossil fuels,
renewable and other energy industries;
3. Provide advice on energy market reform,
research and development, and
environmental assessments.
BRM002.011.003 Land Use 1. Support the effective management and

Management allocation of land resources;
2. Promote strategies for integrated land use
and balancing competing interests;
3. Provide advice on rural and urban
developments;
4. Conduct surveys and demographic analysis;
5. Forecast needs for infrastructure and
facilities;
6. Identify heritage and significant areas.
BRM002.011.004 Land Valuation 1. Support the assessment of land resources to

estimate their material worth for rating and
taxation purposes;
2. Provide advice on the unimproved value of
land or in acquisition compensation disputes
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BRM002.011.005 Mineral Resources 1. Support the management of mineral
resources and the economic development of
related industries;
2. Apply legislation relating to mining and
mineral processing;
3. Negotiate partnership programs with the
traditional owners of mineral-rich lands.
BRM002.011.006 Pollution Emission 1. Support the control of pollutant emissions;

Control 2. Advise on and monitor compliance with
standards for the discharge of industrial
contaminants and waste;
3. Advise on regulations regarding industry
practices through waste minimisation
strategies and pollutant inventories
(including assessment, inspections and
providing emissions information to the
community).
BRM002.011.007 Water Resources 1. Support water industry partnerships and

cooperative approaches to the management
and use of water;
2. Apply legislation relating to waterways and
water resources, including rivers,
groundwater, wetlands and urban water;
exploitation of water resources to ensure
sustainable quality and availability for
household, industrial and agricultural use.
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3.4.12. BRM002.012 International Relation
BRM002.012 International Relation Service Category refers to the categorization of services

that are used in
1. Building and maintaining relationships with other countries and international
organisations; and
2. Protecting and advancing national interests; and contributing to international
security, economic development, the environment, democratic principles and
human rights through aid programs, treaties and diplomatic services.
The Business Services which falls under BRM002.012 International Relation Service Category
BRM002.012.001 Consular Services 1. Establish and maintain Malaysian
Government representation overseas, such
as high commissions, embassies or
consulates;
2. Protect the interests of Malaysian citizens
travelling or living overseas;
3. Provide country-specific trade or travel
advice, and direct assistance where
necessary (including services to Malaysians
who are hospitalised or imprisoned in other
countries);
4. Advise the families of Malaysians who are
missing and coordinating evacuations from
high-risk areas.
BRM002.012.002 Defence Liaison 1. Co-operate with other countries to ensure

Malaysia’s ability to resist foreign aggression
or attack (including defence attaches,
international defence cooperation,
personnel exchanges between defence
forces);
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2. Provide military advice to senior government
representatives;
3. Provide defence and strategic advice;
4. Negotiate agreements for the deployment of
defence resources;
5. Participate in joint exercises and
development programs.
BRM002.012.003 Diplomatic 1. Provide services to representatives of

Missions foreign governments or international
organisations;
2. Assist representatives to establish and
maintain diplomatic missions, such as high
commissions, embassies or consulates
(including advice on protocol guidelines and
consular responsibilities for countries
without diplomatic representation in
Malaysia).
BRM002.012.004 International Affairs 1. Represent the Malaysian governments and

provide diplomatic advice overseas;
2. Conduct consultations with foreign
governments and international
organisations to maintain relationships and
protect national interests.
BRM002.012.005 International 1. Negotiate a formal agreement or convention

Treaties between Malaysia and one or more other
countries;
2. Form a bilateral partnership or a multilateral
alliance which is binding under international
law;
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3. Amend an existing treaty or withdrawing
from a treaty (including consultation with
stakeholders, the development of
declarations that may contribute to the
development or interpretation of treaties);
4. Monitor treaty, convention or agreement
conditions.
BRM002.012.006 Overseas Aid 1. Assist developing countries to reduce

poverty, promote sustainable economic
growth and recover from conflict or disasters
(including development assistance and
overseas student scholarships);
2. Work in partnership with other governments,
businesses, nongovernment organisations
and international agencies;
3. Foster links between the Malaysian
community and the people of developing
countries (including contributions to
multilateral development banks and direct
assistance packages).
BRM002.012.007 Overseas 1. Undertake liaison activities to raise

Promotion Malaysia’s international profile;
2. Support cultural exchange programs;
3. Advocate the benefits of international
business;
4. Establish corporate networks and reciprocal
visitor programs (including identifying and
negotiating opportunities to promote
Malaysia overseas, such as participating in
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international expositions, hosting major
sporting events or cultural festivals).
BRM002.012.008 Passport Services 1. Issue passports and travel documents to

Malaysian citizens in Malaysia and
overseas;
2. Manage applications and renewals, provide
advice and liaise with outlets that provide
lodgement services.
BRM003 Security Sector Service Area Domain
The BRM003 Security Sector Service Area Domain refers to the services that is provided by
the Government to ensure that the country is safe to live in and the nation's sovereignty
remains protected.
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Figure 10: BRM003 Security Sector Service Area Domain
The structure of BRM003 Security Sector Service Area Domain incorporates the Business
Service Category and Business Services, as shown in the table below:
Domain Category
BRM003 Security BRM003.001 Defence BRM003.001.001 Malaysia Defence
Sector Service Force
Business Area BRM003.001.002 Civilian Event
Domain Protective Support
BRM003.001.003 Emergency Protective
Support
BRM003.001.004 Humanitarian Protective
Support
BRM003.001.005 Peacekeeping
Protective Support
BRM003.002 Justice BRM003.002.001 Administrative Law
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Domain Category
BRM003.002.002 Associations and
Corporate Law
BRM003.002.003 Civil Law
BRM003.002.004 Commissions of Inquiry
BRM003.002.005 Coronial Law
BRM003.002.006 Court Reporting
BRM003.002.007 Criminal Law
BRM003.002.008 Human Rights
Obligations
BRM003.002.009 Juvenile Justice
BRM003.002.010 Legal Aid Services
BRM003.002.011 Local Laws and
Ordinances
BRM003.002.012 Military Law
BRM003.002.013 Shariah Law
BRM003.002.014 Privacy Protection
BRM003.002.015 Prosecution Services
BRM003.003 Security BRM003.003.001 Corrective Services
BRM003.003.002 External Security
BRM003.003.003 Information Security
BRM003.003.004 Intelligence
BRM003.003.005 Law Enforcement
BRM003.003.006 National Security
3.5.1. BRM003.001 Defence
BRM003.001 Defence Service Category refers to the categorization of services that are used
in
1. Supporting the defence and protection of the nation, region and allies;
2. Ensuring the safety of Malaysia by building, maintaining and deploying military
resources; and
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3. Providing protective support by defence service personnel at major civilian

events, emergency operations, humanitarian operations and peacekeeping
efforts.
The Business Services which falls under BRM003.001 Defence Service Category are listed in
the table below:
BRM003.001.001 Malaysia Defence 1. Support the national and cross-jurisdictional
Force defence and protection of the Malaysian
people through the Malaysia Defence Force;
2. Protect Malaysia’s borders and ensuring
Malaysia's ability to resist foreign aggression
or attack;
3. Provide defence support for the security and
protection of Malaysia’s region and allies
through the deployment of military
resources.
BRM003.001.002 Civilian Event 1. Provide defence services support for the

Protective Support protection of civilians and participants at
major civilian ceremonial, civic and sporting
events (including counter-terrorism support).
BRM003.001.003 Emergency 1. Provide defence services support for the

Protective Support protection of civilians during cross-
jurisdictional operations dealing with large-
scale crises and unforeseen circumstances
(including domestic and overseas
emergencies).
BRM003.001.004 Humanitarian 1. Provide defence services support for the

Protective Support protection of civilians during humanitarian
disasters and adversities (including
protection for victims of domestic and
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overseas natural disasters and
catastrophes, war activities or terrorist
attacks, and operations involving
interventional initiatives against adverse
living conditions of civilians).
BRM003.001.005 Peacekeeping 1. support international peacekeeping efforts to

Protective Support protect the civilians of Malaysia’s allies and
other countries within the Malaysian region;
2. assist efforts to restore peace and stability in
war-torn countries;
3. support and assist with the protection of
civilians involved in rehabilitation and
reconstruction efforts in war-torn countries.
3.5.2. BRM003.002 Justice
BRM003.002 Justice Service Category refers to the categorization of services that are used
in
1. Providing, interpreting and applying legislation, regulations or by-laws;
2. Providing advice on regulations regarding the conduct of individuals, business
and government to conform to agreed rules and principles; and
3. Supporting the operation of the justice system.
The Business Services which falls under BRM003.002 Justice Service Category are listed in
the table below:
BRM003.002.001 Administrative Law 1. Apply the body of law that relates to the
executive functions of government;
2. Establish the relationship between the
government and the citizens of its
jurisdiction;
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3. Advise on regulations regarding the powers,
duties and organisation of public
administration authorities.
BRM003.002.002 Associations and 1. Apply the body of law that relates to

Corporate Law companies or other organisations that have
a distinct legal identity from that of their
members;
formation, governance and dissolution of
such organisations and the limits of their
powers or liability.
BRM003.002.003 Civil Law 1. Apply the body of law that relates to social
behaviour and the ordinary private matters
of individuals;
2. Establish and advise on property rights;
3. Determine legal relationships and
responsibilities.
BRM003.002.004 Commissions of 1. Investigate a special matter or designated

Inquiry subject;
2. Conduct inquiries;
3. Hear evidence;
4. Receive submissions and report findings
(including Royal Commissions and other
bodies charged with similar duties).
BRM003.002.005 Coronial Law 1. Apply the body of law that supports inquests
into any death clearly not due to natural
causes;
2. Undertake investigations on behalf of the
coroner into the manner and cause of
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examinable deaths, or fires and explosions
which damage property.
BRM003.002.006 Court Reporting 1. Capture and make accessible a record of

what is said in a court or other judicial
decision-making body (including recording
and publishing a statement of facts,
arguments and judgements of a proceeding
in the form of a transcript).
BRM003.002.007 Criminal Law 1. Apply the body of law that governs actions
punishable by the state;
2. Provide and advise on rules of statute and
common law to define criminal behaviour,
specific penalties and the conduct of legal
proceedings.
BRM003.002.008 Human Rights 1. Ensure the freedoms to which all people are
Obligations entitled are upheld;
2. Advise on and monitor principles which may
be constitutionally entrenched and
guaranteed, recognised at common law, or
declared by an international legal instrument
(including investigations into breaches and
promotion of human rights obligations and
principles).
BRM003.002.009 Juvenile Justice 1. Conduct special courts for the trial of

children and young persons under a
statutory age;
2. Support diversionary programs as an
alternative to sentencing, opportunities for
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restorative justice and reintegration into the
community.
BRM003.002.010 Legal Aid Services 1. Provide financial assistance for the purpose
of legal proceedings in courts;
2. Facilitate access to legal advice and
services according to an income-based
scale.
BRM003.002.011 Local Laws and 1. Apply legal processes at town or district

Ordinances level;
2. Advise on public regulations and conducting
courts with limited civil or criminal jurisdiction
(including management of permits, rates and
registration of domestic or native animals).
BRM003.002.012 Military Law 1. Apply the body of law that relates to the
discipline, trial and punishment of defence
personnel;
2. Establish military courts and conducting
hearings to determine whether a command
is lawful or if service personnel have met
their obligations;
3. Advise on and apply regulations regarding
the treatment of prisoners of war and
captured civilians in times of war.
BRM003.002.013 Shariah Law 1. Conduct special courts for the trial of

Shariah cases;
2. Provide consultation and advise on Shariah
rules and regulations.
BRM003.002.014 Privacy Protection 1. Protect an individual's rights to the

confidentiality of their personal information;
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2. Advise on information privacy laws and
privacy principles for individuals, businesses
and organisations;
3. Monitor compliance with legislation and
guidelines (including investigating breaches
of privacy and evaluating new technology for
potential risks to individual privacy).
BRM003.002.015 Prosecution 1. Bring individuals or organisations to trial for

Services criminal offences;
2. To carry on of legal proceedings against a
party in the interests of the public.
3.5.3. BRM003.003 Security
BRM003.003 Security Service Category refers to the categorization of services that are used
in
1. Maintaining the safety of Malaysia at all levels of society;
2. Guarding against internal or external threats to peace and stability;
3. Supporting law enforcement, community protection and corrective services; and
4. Coordinating intelligence gathering and international security activities.
The Business Services which falls under BRM003.003 Security Service Category are listed in
the table below:
BRM003.003.001 Corrective Services 1. Support the punishment of individuals who
have been convicted of an offence;
2. Advise on standards and guidelines for
correctional facilities and staff;
3. Manage probation and parole activities
(including support for inmates' families).
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BRM003.003.002 External Security 1. Protect Malaysia’s international security
interests;
2. Maintain peace in external territories and
the region;
3. Evaluate risks to Malaysian citizens,
territories and property overseas (including
liaison with international security and law
enforcement bodies).
BRM003.003.003 Information Security 1. Protect government-held data and

information, government networks, and
information systems and procedures
(including data and information on private
individuals, businesses and organisations);
2. Advise on protection guidelines and
standards;
3. Advise on research into cryptology and the
development of codes;
4. Monitor compliance with government
security policy;
5. Provide advice and tools to assist
businesses and organisations to assess and
improve their information systems.
BRM003.003.004 Intelligence 1. Support the collection of information by

covert means, to protect Malaysia from
threats to national security;
2. Conduct surveillance operations and
investigating the use of technology to
facilitate intelligence gathering (including
foreign intelligence gathering in relation to
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strategic, political, economic or scientific
activities).
BRM003.003.005 Law Enforcement 1. Reduce violence and the use of illicit

substances;
2. Improve public safety and reduce repeat
offences;
3. Advise on rules and regulations that govern
the actions of citizens;
4. Coordinate the services of law enforcement
agencies across jurisdictions (including
activities to address 'white-collar' and
corporate crime).
BRM003.003.006 National Security 1. Protect the Malaysian peace;

2. Identify and apprehend individuals who may
pose a threat to national security;
3. Review the powers of the security and
intelligence services.
BRM004 Government Supporting Service Area Domain
The BRM004 Government Supporting Service Area Domain provides the legislation and
policies, programmatic and managerial foundation to support the Government operations in
the provision of government services to individuals, businesses and other organisations.
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Figure 11: BRM004 Government Supporting Service Area Domain
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The structure of BRM004 Government Supporting Service Area Domain incorporates the
Business Service Category and Business Services, as shown in the table below:
Business Business Service Category Business Function
Area Domain
BRM004 BRM004.001 Information and BRM004.001.001 Information and
Government Knowledge Exchange Knowledge Exchange
Supporting BRM004.001.002 Analysis and
Service Reporting
Business Area BRM004.001.003 Discussion Forums
Domain BRM004.001.004 Guidance
Dissemination
BRM004.001.005 Information and
Knowledge Dissemination
BRM004.001.006 Knowledge
Presentation
BRM004.001.007 Research and
Development
BRM004.001.008 Information from
Citizens
BRM004.002 Statistical Service BRM004.002.001 Census
BRM004.002.002 Statistical
Compilation and Analysis
BRM004.002.003 Statistical Standards
BRM004.002.004 Statistics
Coordination
BRM004.002.005 Statistics
Dissemination
BRM004.003 Governance BRM004.003.001 Civic Events
BRM004.003.002 Constitutional
Matters
BRM004.003.003 Electoral Matters
BRM004.003.004 Assessment,
Honours and Awards Programs
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Area Domain
BRM004.003.005 Intergovernmental
Relations
BRM004.003.006 Legislative Drafting
BRM004.003.007 Official Protocol
BRM004.003.008 Parliamentary
Chamber Support
BRM004.003.009 Parliamentary
Committee and Member Support
BRM004.003.010 Public Administration
BRM004.003.011 Regulation
Development
BRM004.004 Planning and BRM004.004.001 Budget Delivery
Budgeting BRM004.004.002 Budget Formulation
BRM004.004.003 Business
Improvement
BRM004.004.004 Architecture
BRM004.004.005 legal Advice
BRM004.004.006 Outcomes and
Outputs
BRM004.004.007 Procurement
Planning
BRM004.004.008 Strategic Planning
BRM004.004.009 Workforce Planning
BRM004.005 Public Affairs BRM004.005.001 Customer Service
BRM004.005.002 Government
Campaigns
BRM004.005.003 Government Media
BRM004.005.004 Public Consultation
BRM004.005.005 Public Relations
BRM004.006 Revenue BRM004.006.001 Agency Asset Sales
Collection BRM004.006.002 Debt Collection
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Area Domain
BRM004.006.003 Government Assets
Sales
BRM004.006.004 Sales of Goods and
Services
BRM004.006.005 Tax Collection
BRM004.006.006 User Fee Collection
3.6.1. BRM004.001 Information and Knowledge Exchange
BRM004.001 Information and Knowledge Exchange Service Category refers to the

categorization of services that are used in supporting avenues through which the government
exchanges information and explicit knowledge with individuals, businesses and organisations
within the community – this includes research and development, the creation of explicit
knowledge, advice, reporting and the dissemination of information and regulatory guidance.
The Business Services which falls under BRM004.001 Information and Knowledge Exchange
Service Category are listed in the table below:
BRM004.001.001 Information and 1. Provide advice, guidance and consultative
Knowledge Exchange services to support the implementation of a
specific service for citizens;
2. Transfer knowledge and experience to
citizens through advice, information and
guidance.
BRM004.001.002 Analysis and 1. Perform analysis on sets of information and

Reporting reporting on the results.
BRM004.001.003 Discussion Forums 1. Provide public forums to promote, facilitate

and enable the transfer and exchange of
information and knowledge through
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discussion (including organised and
facilitated public gatherings and meetings,
and electronic / online forums).
BRM004.001.004 Guidance 1. Publish or broadcast guidelines to assist in

Dissemination the interpretation and implementation of
regulations.
BRM004.001.005 Information and 1. Publish or broadcast government

Knowledge Dissemination information – this addresses those instances
where the primary method used in providing
a service is through the publishing or
broadcasting of information.
2. It is not intended to address circumstances
where the publication of information is a by-
product of an actual service path. For
example, an agency might perform research
(the service path) addressing a particular
service for citizens (for example
environmental management) and as a result
publish a report on the findings. In this
instance, the research would be the service
path and publishing the report would be a
services support activity.
BRM004.001.006 Knowledge 1. Capture, catalogue and organise sets of

Presentation government information or explicit
knowledge into formats ready for people to
use such as documents, publications,
knowledge bases and information bases
(including information types such as policies,
procedures, facts, results of experience,
problem solutions, standards, guidelines,
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rules, education and training materials,
agency profiles, etc).
BRM004.001.007 Research and 1. Research and gather data and information

Development and disseminating the results;
2. Research, develop and evaluate new
products, services, technologies,
methodologies and ideas.
BRM004.001.008 Information from 1. Provide avenues for individuals, businesses

Citizens and other organisations to submit
information to the government about their
person, business or organisation;
2. Provide avenues for individuals, businesses
and other organisations to view information
held about them by the government, and to
check the progress and status of information
transactions with the government.
3.6.2. BRM004.002 Statistical Service
BRM004.002 Statistical Service Category refers to the categorization of services that are used
in providing a high quality, objective and responsive statistics service to assist and encourage
informed decision making, research and discussion within governments and the community.
The Business Services which falls under BRM004.002 Statistical Service Category are listed
in the table below:
BRM004.002.001 Census 1. Collect information from people,
households, businesses and the
administrative systems of government
agencies (including the Population Census,
household surveys, business surveys and
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information collections from government
agencies).
BRM004.002.002 Statistical 1. Compile and analyse numerical facts

Compilation and Analysis (statistics) to identify trends and significant
information – categories may focus on
economic or social matters, government
activities or the population in general
(including liaison with other organisations to
coordinate the collection of statistics).
BRM004.002.003 Statistical 1. Support and provide standards for numerical

Standards facts issued to the Malaysian community to
ensure the information is coherent,
comprehensible and consistent;
2. Represent Malaysia on international
standards bodies (such as the System of
National Accounts and the Balance of
Payments Manual);
3. Advise official bodies within Malaysia about
existing statistical standards;
4. Consult on the development of new
standards.
BRM004.002.004 Statistics 1. Support the co-ordinated collection of

Coordination statistics across official bodies in Malaysia to
ensure the national statistical information
base is efficiently collected, with the least
possible imposition on the public and
businesses;
2. Ensure that statistics that are coherent,
relatable and fit for purpose.
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BRM004.002.005 Statistics 1. Compile and disseminate statistical
Dissemination information for use by a broad cross-section
of the community, businesses, the research
sector, the media, government departments
and agencies, other governments and
international agencies – statistical
categories may focus on the population,
economic or social matters, environmental
matters or government activities relevant to
the Malaysian public.
3.6.3. BRM004.003 Governance
BRM004.003 Governance Service Category refers to the categorization of services that are
used in
1. Executing legislative processes in the Parliament, assemblies or councils, where
officers are elected to represent citizens;
2. Administering committees that report to legislative bodies;
3. Managing elections of government representatives and sponsoring major
community events, which includes official duties carried out by the titular head
of the government or municipality (including managing the machinery of
government processes at all levels of government).
The Business Services which falls under BRM004.003 Governance Service Category are
BRM004.003.001 Civic Events 1. Organise community events and
ceremonies to mark significant occasions;
2. Coordinate security, publicity and
entertainment;
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3. Arrange adequate public facilities, car
parking and seating (including liaison with
local businesses, volunteers and community
groups).
BRM004.003.002 Constitutional 1. Manage the system of fundamental

Matters principles that provide the governance
framework for a nation, state, territory or
municipality;
2. Administer policy and procedures for
constitutional review and amendment;
3. Provide advice on the implications of
intervention in constitutional litigation
(including the activities of committees
involved in constitutional matters).
BRM004.003.003 Electoral Matters 1. Administer voting to elect representatives for

public office;
2. Conduct referenda to amend the
constitution;
3. Maintain electoral rolls and enrolment
procedures;
4. Provide polling booths, ballot papers and
scrutiny of electoral processes;
5. Distribute the results of elections via any
medium (including electoral information and
education programs).
BRM004.003.004 Assessment, 1. Coordinate and promote ceremonies to pay

Honours and Awards Programs tribute to notable achievements;
2. Establish selection criteria and the
framework of levels of honour;
3. Design and produce medals;
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4. Research and evaluate nominations;
5. Maintain a register of awards;
6. Prepare congratulatory messages.
BRM004.003.005 Intergovernmental 1. Develop cooperative associations between

Relations Malaysian Government jurisdictions;
2. Host forums and consultation processes to
assess policy proposals and their potential
impacts;
3. Administer inter-jurisdictional bodies, grants
and reforms;
4. Negotiate interstate agreements on matters
other than trade.
BRM004.003.006 Legislative Drafting 1. Prepare legal instruments for the parliament

of any jurisdiction;
2. Analyse government policy and the
constitutional environment;
3. Interpret the legal effect of existing
legislation;
4. Provide advice on legislative proposals.
BRM004.003.007 Official Protocol 1. Support the activities of high-level

government representatives in carrying out
their official duties;
2. Determine appropriate conventions,
customs and arrangements required during
formal procedures and functions, either in
Malaysia or overseas (including research,
advice and support services for occasions
where official protocol is to be followed).
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BRM004.003.008 Parliamentary 1. Provide corporate assistance and security
Chamber Support services to Houses of Parliament,
assemblies or governing councils;
2. Make arrangements for accommodation,
equipment and catering;
3. Oversee building and maintenance
requirements;
4. Supervise broadcasts of parliamentary
proceedings.
BRM004.003.009 Parliamentary 1. Supply administrative assistance to elected

Committee and Member Support members in all tiers of government in
Malaysia to help them fulfil their duties;
2. Manage secretariat support and secretarial
staff;
3. Provide access to reference and research
services;
4. Offer advice on procedures and the
interpretation of standing orders.
BRM004.003.010 Public 1. Develop and administering programs to

Administration implement the policies and initiatives of the
executive and elected representatives;
2. Review and evaluate the performance of
such programs;
3. Develop policy and guidelines to improve
public administration.
BRM004.003.011 Regulation 1. Develop and establish regulations governing

Development conduct or behaviour in specific areas
(including researching and drafting
proposed and final regulations).
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3.6.4. BRM004.004 Planning and Budgeting
BRM004.004 Planning and Budgeting Service Category refers to the categorization of services
that are used in
1. Determining strategic direction,
2. Identifying and establishing programs, services and processes, and
3. Allocating resources (capital and labour) among those programs and processes.
The Business Services which falls under BRM004.004 Planning and Budgeting Service
BRM004.004.001 Budget Delivery 1. Affect the legal appropriation and
managerial distribution of budget authority to
achieve results consistent with the
formulated budget.
BRM004.004.002 Budget Formulation 1. Affect the activities undertaken to determine

priorities for future spending and to develop
an itemised forecast of future funding and
expenditures during a targeted period of
time (including the collection and use of
performance information to assess the
effectiveness of programs and develop
budget priorities).
BRM004.004.003 Business 1. Affect the efforts to gauge the ongoing

Improvement effectiveness and efficiency of business
services and business processes and
identify opportunities for re-engineering or
restructuring;
2. Plan and support innovation to business
solutions, products and government
services.
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BRM004.004.004 Enterprise 1. Affect the activities involved in describing the
Architecture current state and defining the target state for
the Malaysian Government’s business,
information, organisation, people, processes
and technology (including establishment of a
transition strategy for achieving the target
state).
BRM004.004.005 Legal Advice 1. Affect the activities involved in obtaining

legal advice and resolving legal issues
during procurement processes and the
development of policies and programs
(including legal advice obtained in-house or
through appropriate external legal advisors).
BRM004.004.006 Outcomes and 1. Affect the activities that align government

Outputs resources allocated through budget
formulation, execution and management
actions with examinations of program
objectives, performance, and demonstrated
results (including the review and evaluation
of outputs and outcomes).
BRM004.004.007 Procurement 1. Affect the processes for ensuring that

Planning appropriate investments are selected for
capital and operational expenditures.
BRM004.004.008 Strategic Planning 1. Affect the determination of annual and long-

term goals and the identification of the best
approach for achieving those goals
(including formulation of business, financial,
human resources, information and ICT
strategies).
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BRM004.004.009 Workforce Planning 1. Affect the processes for identifying the
workforce competencies required to meet
the agency’s strategic goals and for
developing the strategies to meet these
requirements.
3.6.5. BRM004.005 Public Affairs
BRM004.005 Public Affairs Service Category refers to the categorization of services that are
used in the exchange of information and communication between the government, citizens
and stakeholders in direct and indirect support of citizen services, public policy, and/or the
national interest.
The Business Services which falls under BRM004.005 Public Affairs Service Category are
BRM004.005.001 Customer Service 1. Affect the activities associated with providing
citizens with information regarding the
government’s agency’s service offerings and
government operations, and managing the
interactions and relationships with those
citizens as customers of the government;
2. Ensure appropriate availability of
government information and protecting the
rights of citizens to access government
information that is legally available to them
under Freedom of Information legislation;
3. Manage facilities where trained personnel
are available to answer questions or provide
advice via the telephone;
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4. Promote the use of call centres to facilitate
public access to government information.
BRM004.005.002 Government 1. Affect the marketing of government services

Campaigns products and programs to the general public
in an attempt to promote awareness and
increase the number of customers /
beneficiaries of those services and
programs.
BRM004.005.003 Government Media 1. Affect the managing government advertising

and communications activities;
2. Develop advertisements and advertising
campaign material (including production of
media releases, public notices, commercial
and employment opportunities).
BRM004.005.004 Public Consultation 1. Affect the activities of soliciting, maintaining

and responding to public comments
regarding proposed government policy and
regulations.
BRM004.005.005 Public Relations 1. Affect the efforts to promote an

organisation’s image through the effective
handling of citizen concerns.
3.6.6. BRM004.006 Revenue Collection
BRM004.006 Revenue Collection Service Category refers to the categorization of services

that are used in the collection of Government income from all sources.
The Business Services which falls under BRM004.006 Revenue Collection Service Category
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BRM004.006.001 Agency Asset 1. Affect the activities associated with the
Sales receipt of monies through the disposal and
sale of government agency assets to the
private sector (e.g. government furniture,
office fittings, computing hardware).
BRM004.006.002 Debt Collection 1. Affect the activities associated with the

collection of money owed to the government
from both foreign and domestic sources
(including monies from individuals,
businesses and other organisations).
BRM004.006.003 Government 1. Affect the activities associated with the

Assets Sales acquisition, oversight, tracking, and sale of
non-internal assets managed by the
government with a commercial value and
sold to the private sector (including public
infrastructure, utilities and enterprises. It
does not include assets owned by
government agencies).
BRM004.006.004 Sales of Goods 1. Affect the sales of goods and services to the
and Services public and other nongovernment entities.
BRM004.006.005 Tax Collection 1. Affect the activities associated with the

collection of taxes and levies from business
and the community;
2. Assess and review the operation of the tax
system.
BRM004.006.006 User Fee 1. Affect the collection of fees imposed on

Collection individuals or organisations for the provision
of government services and for the use of
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government goods or resources (e.g.
national parks).
BRM005 Government Resource Management Service Area

Domain
The BRM005 Government Resource Management Service Area Domain refers to the support
activities that enable the Government to operate effectively and efficiently.
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Figure 12: BRM005 Government Resource Management Service Area Domain
The structure of BRM005 Government Resource Management Service Area Domain

incorporates the Business Service Category and Business Services, as shown in the table
below:
Domain Category
BRM005 BRM005.001 BRM005.001.001 Accommodation
Government Administrative Management
Resource Management BRM005.001.002 Facilities, Fleet and
Management Equipment Management
Service BRM005.001.003 Help Desk Services
Business Area BRM005.001.004 Physical Security
Domain Management
BRM005.001.005 Travel
BRM005.001.006 Workplace Policy
Development and Management
BRM005.002.001 Accounting
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Domain Category
BRM005.002 Financial BRM005.002.002 Asset and Liability
Management Management
BRM005.002.003 Collections and
Receivables
BRM005.002.004 Cost
Accounting/Performance Measurement
BRM005.002.005 Financial Reporting
BRM005.002.006 Financial Resource
Management
BRM005.002.007 Management of Public
Monies
BRM005.002.008 Payments
BRM005.003 Human BRM005.003.001 Benefits Management
Resource Management BRM005.003.002 Employee Performance
Management
BRM005.003.003 Organisation and
Position Management
BRM005.003.004 Recruitment
BRM005.003.005 Remuneration
Management
BRM005.003.006 Separation Management
BRM005.003.007 Training and
Development
BRM005.003.008 Workplace Relations
BRM005.004 ICT BRM005.004.001 ICT Operations &
Management Infrastructure Management
BRM005.004.002 ICT Resources Access
Management
BRM005.004.003 ICT Service Assistance
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Domain Category
BRM005.004.004 ICT Service
Management
BRM005.004.005 ICT Solution Delivery
and Maintenance
BRM005.004.006 ICT Supplier
Relationship Management
BRM005.005 Information BRM005.005.001 Document and Records
and Knowledge Management
Management BRM005.005.002 Information Exchange
Standards
BRM005.005.003 Information Management
Standards
BRM005.005.004 Information Rights
Management
Management
BRM005.005.006 Knowledge Management
BRM005.005.007 Library Management
3.7.1. BRM005.001 Administrative Management
BRM005.001 Administrative Management Service Category refers to the categorization of

services that are used in the day-to-day management and maintenance of the internal
infrastructure.
The Business Services which falls under BRM005.001 Administrative Management Service
BRM005.001.001 Accommodation 1. Affect the determination and management of
Management accommodation needs;
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2. Plan for, acquire and maintain
accommodation furnishings.
BRM005.001.002 Facilities, Fleet and 1. Affect the maintenance, administration and

Equipment Management operation of office buildings, fleets,
machinery, and other capital assets that are
possessions of the government.
BRM005.001.003 Help Desk Services 1. Affect the management of a service centre

to respond to government and contract
employees' technical and administrative
questions.
BRM005.001.004 Physical Security 1. Affect the physical protection of an

Management organisation’s personnel, assets and
facilities (including security clearance
management).
Note: Activities related to securing data and

information are addressed under
Management
BRM005.001.005 Travel 1. Affect the activities associated with planning,
preparing and monitoring of business related
travel for an organisation’s employees.
BRM005.001.006 Workplace Policy 1. Affect the activities involved in developing

Development and Management and disseminating workplace policies such
as dress codes, time reporting requirements,
telecommuting, etc.
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3.7.2. BRM005.002 Financial Management
BRM005.002 Financial Management Service Category refers to the categorization of services

that are used in the use of financial information to measure, operate and predict the
effectiveness and efficiency of an entity's activities in relation to its objectives. The ability to
obtain and use such information is usually characterised by having in place policies, practices,
standards and a system of controls that reliably capture and report activity in a consistent
manner.
The Business Services which falls under BRM005.002 Financial Management Service
BRM005.002.001 Accounting 1. Account for assets, liabilities, revenues and
expenses associated with the maintenance
of government programs and expenditure of
government appropriations in accordance
with applicable standards.
BRM005.002.002 Asset and Liability 1. Account for support for the management of
Management assets and liabilities of the government
(including the major assets and liabilities
presented on the government balance sheet
that contribute towards the net debt and net
worth of the Malaysian Government).
BRM005.002.003 Collections and 1. Affect the deposits, fund transfers, and

Receivables receipts for sales or service.
BRM005.002.004 Cost 1. Accumulate, measure, analyse, interpret,

Accounting/Performance and report cost information useful to both
Measurement internal and external groups concerned with
the way in which an organisation uses,
accounts for, safeguards and controls its
resources to meet its objectives.
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2. Cost accounting information is necessary in
establishing strategic goals, measuring
service efforts and accomplishments and
relating efforts to accomplishments.
3. Cost accounting, financial accounting and
budgetary accounting all draw information
from common data sources.
BRM005.002.005 Financial Reporting 1. Provide financial information, report and

analyse financial transactions.
BRM005.002.006 Financial Resource 1. Affect the management of government

Management financial assets;
2. Provide advice on legislative responsibilities
and reporting requirements;
3. Manage the efficient, effective and ethical
use of government resources.
BRM005.002.007 Management of 1. Affect the management of the government

Public Monies budget process including the development
of plans and programs, budgets, and
performance outputs as well as financing
government programs and operations
through appropriation and apportionment of
direct and reimbursable spending authority,
fund transfers, investments and other
financing mechanisms.
BRM005.002.008 Payments 1. Affect the disbursements of government

funds, via a variety of mechanisms, to
government and private individuals,
government agencies, state, territory, local
and international governments, and the
private sector, to effect payment for goods
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and services, or distribute entitlements,
benefits, grants, subsidies, loans or claims.
BRM005.002.009 Procurement 1. Affect the whole process of acquiring

property and services. It begins when an
agency has identified a need and decided on
its procurement requirement.
2. Procurement continues through the
processes of risk assessment, seeking and
evaluating alternative solutions, contract
award, delivery of and payment for the
property or services and, where relevant, the
ongoing management of a contract and
consideration of options related to the
contract.
3.7.3. BRM005.003 Human Resource Management
BRM005.003 Human Resource Management Service Category refers to the categorization of

services that are used in all activities associated with the recruitment and management of
personnel.
The Business Services which falls under BRM005.003 Human Resource Management Service
BRM005.003.001 Benefits 1. Affect the design, development and
Management implementation of benefit programs that
attract, retain and support current and
former agency employees (including
establishing and communicating benefits
programs);
2. Process benefits actions;
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3. Interact as necessary with third party
benefits providers.
BRM005.003.002 Employee 1. Affect the design, development and

Performance Management implementation of a comprehensive
performance management approach to
ensure agency employees are
demonstrating competencies required of
their work assignments;
2. Design, develop and implement a
comprehensive performance management
strategy that enables managers to make
distinctions in performance and links
individual performance to agency goal and
mission accomplishment (including
managing employee performance at the
individual level and evaluating the overall
effectiveness of the agency’s employee
development approach).
BRM005.003.003 Organisation and 1. Affect the design, development and

Position Management implementation of organisational and
position structures that create a high
performance, competency-driven framework
that both advances the agency mission and
serves agency human capital needs.
BRM005.003.004 Recruitment 1. Establish procedures for recruiting and

selecting high-quality, productive employees
with the right skills and competencies, in
accordance with merit system principles
(including developing a staffing strategy and
plan);
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2. Establish an applicant evaluation approach;
3. Announce the vacancy;
4. Source and evaluate candidates against the
competency requirements for the position;
5. Initiate pre-employment activities;
6. Hire employees.
BRM005.003.005 Remuneration 1. Affect the design, development and

Management implementation of compensation programs
that attract, retain and fairly compensate
agency employees.
2. In addition, the design, development and
implementation of pay for performance
compensation programs to recognise and
reward high performance, with both base
pay increases and performance bonus
payments (including developing and
implementing compensation programs;
administering bonus and monetary awards
programs; administering pay changes;
managing time, attendance, leave and pay;
and managing payroll).
BRM005.003.006 Separation 1. Conduct efficient and effective employee

Management separation programs that assist employees
in transitioning to non-Government
employment;
2. Facilitate the removal of unproductive, non-
performing employees;
3. Assist employees in transitioning to
retirement.
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BRM005.003.007 Training and 1. Affect the design, development and
Development implementation of a comprehensive
employee development approach to ensure
that agency employees have the right
competencies and skills for current and
future work assignments (including
conducting employee development needs
assessments; designing employee
development programs; administering and
delivering employee development
programs; and evaluating the overall
effectiveness of the agency’s employee
development approach).
BRM005.003.008 Workplace 1. Affect the design, development and

Relations implementation of programs that strive to
maintain an effective employer-employee
relationship that balances the agency’s
needs against its employees’ rights.
2. It also manages the relationship between the
agency and its unions and bargaining units.
This includes negotiating and administering
labour contracts and collective bargaining
agreements; managing negotiated
grievances; and participating in negotiated
third party proceedings.
3.7.4. BRM005.004 ICT Management
BRM005.004 ICT Management Service Category refers to the categorization of services that
are used in the coordination of information and technology resources and solutions required
by the Government to support or provide a service.
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The Business Services which falls under BRM005.004 ICT Management Service Category are
BRM005.004.001 ICT Operations & 1. Affect the activities associated with
Infrastructure Management managing and maintaining standard
operations within the ICT environment and
supporting the ICT infrastructure;
2. Minimise the likelihood and consequences
of disaster or disruption to normal service
operations and recovery of business
services and applications following
disastrous events or disruptions.
BRM005.004.002 ICT Resources 1. Manage user access to ICT resources;

Access Management 2. Authenticate and verify user identity and
authority to access;
3. Log, track and monitor user access
activities;
4. Provide, restrict and remove rights to
access.
BRM005.004.003 ICT Service 1. Provide a primary point of contact for users

Assistance of ICT services regarding requests for
service or incidents causing disruption to
normal service operation or reduction in
quality of service;
2. Provide first level of resolution and support
for requests and incidents or referring on to
more specialised support;
3. Initiate change to remedy causes of
disruption or service quality reduction.
BRM005.004.004 ICT Service 1. Affect the activities and processes involved

Management in providing quality ICT services (including
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managing the ability to meet demand for
services; managing the agreed levels of
service between the ICT service provider
and the service customer; managing the ICT
configuration that’s supports service
provision; and includes managing change to
ICT resources).
BRM005.004.005 ICT Solution 1. Affect the activities associated with

Delivery and Maintenance delivering and maintaining software services
and applications to meet business and
corporate needs. Business solutions may
include in-house, inter-agency and vendor-
supplied software services and applications.
BRM005.004.006 ICT Supplier 1. Affect the activities involved in managing the

Relationship Management contractual relationships between the
organisation and suppliers of ICT services
and software solutions;
2. Establish, monitor and report on
achievement of agreed service levels.
3.7.5. BRM005.005 Information and Knowledge Management
BRM005.005 Information and Knowledge Management Service Category refers to the

categorization of services that are used in
1. The ownership or custody of information and intellectual assets held by the
government, and
2. The governance of information collection, arrangement, storage, maintenance,
retrieval, dissemination and destruction which also includes maintaining the
policies, guidelines and standards regarding information management and
governance.
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The Business Services which falls under BRM005.005 Information and Knowledge
Management Service Category are listed in the table below:
BRM005.005.001 Document and 1. Affect the operations surrounding ownership
Records Management or custody, management, preservation,
destruction and discovery of the official
documents and records for an agency
(including management and stewardship of
information held by a government agency;
management and maintenance of ongoing
operational information; archival and
retrieval of ageing or obsolete information;
and destruction of material no longer legally
required to be kept.)
BRM005.005.002 Information 1. Establish standards to facilitate business

Exchange Standards interoperability and the exchange of data
and information between government
agencies, and between the government and
private individuals, businesses and
organisations (including information
infrastructures for government use).
BRM005.005.003 Information 1. Establish standards around the creation,

Management Standards capture, management and disposal of
government records and documentation;
2. Provide guidelines for ensuring the
accessibility of government information to
individuals including people with special
needs;
3. Support the organisation and use of
government information;
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4. Encourage the implementation of best
practice information management
strategies.
BRM005.005.004 Information Rights 1. Affect the activities surrounding the

Management management of information rights such as
freedom of information, intellectual property
and copyright, and privacy of information.
BRM005.005.005 Information 1. Affect the activities involved in protecting

Security Management government information from unauthorised
access, use, disclosure, disruptions,
modification or destruction;
2. Affect the creation, maintenance and
implementation of security policies,
procedures and controls;
3. Affect the exposure, monitoring and
management of security breaches.
BRM005.005.006 Knowledge 1. Affect the activities involved in managing

Management and maintaining the content of the
intellectual assets of the government
comprising explicit knowledge (recorded,
formal, and structured) and tacit knowledge
(not recorded, unspoken, informal).
2. Explicit knowledge includes bodies of
information created for the use and benefit
of government resources and members of
the public, such as knowledge artefacts,
knowledge bases and information bases that
are accessible, presentable, transmittable,
and can be held online or in hard copy
formats.
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3. Tacit knowledge includes information held
by a person or between a group of people
derived from personal experience and
interpretation.
4. Knowledge management includes
converting tacit knowledge into explicit
knowledge through collaborative means of
recording and formalising this experience
and interpretation.
BRM005.005.007 Library 1. Affect the activities surrounding acquisition,

Management classification, preservation, retrieval and
lending of published materials such as
books, periodicals, journals, manuscripts
and other information artefacts.
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4. Data Reference Model
Introduction
The Data Reference Model (DRM) is a framework whose primary purpose is to enable
information sharing and re-use across the Malaysian Government via the standard description
and discovery of common data and the promotion of uniform data management practices. The
DRM describes artefacts which can be generated from the data architectures of Malaysian
Government ministries and agencies. The DRM provides a flexible and standards-based
approach to accomplish its purpose. The scope of the DRM is broad; it may be applied within
a single agency, or within a Community of Interest (COI - collaborative groups of users who
require a shared vocabulary to exchange information in pursuit of common goals, interests
and business objectives.), or cross-COI.
The first version of DRM will focus on the categorization of data, based on each Business
Service Category defined in the Business Reference Model. The data categorization will then
be described in detail based on its standardization areas.
Structure
The structure of the DRM is a tiered hierarchy representing the data required for each business
functionality and services provided by the Malaysian Government. The tiers are:

Refers to the generalized categorization of data
based on the nature of the Government
Level 1 Data Area Domain
functionality and activities surrounding the
operations of the Government
Refers to a more specific category of the
Level 2 Data Category
services provided by the Government,
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independent of the ministries/agencies
performing them
Refers to the detailed category of data required
Level 3 Data Sub-Category by each respective service category,
independent of the ministries/agencies
During the implementation of Data Architecture in the Ministry/ Agency level, each data
identified will be mapped to its corresponding Data Sub-Category, as per stated in the Data
Reference Model. The data type, structure type, shareability, and taxonomy will also be
captured, in the form of Data Subject Properties.
Data Subject
Description Example
Properties
Data Type Refers to the type of data Citizen IC Number (Data),
being represented, whether Business Registration
it’s a data, information or Information (Information),
knowledge Research Paper (Knowledge)
Data Structure Refers to the degree of Unstructured, Structured
organization of the data
Data Security Refers to the level of Confidential (available to share
confidentiality and share- upon approval), Public (available
ability of the data for sharing by default), Top Secret
(strictly cannot be shared)
Data Description Refers to the taxonomy of
the data. Currently this
capability is available
through MAMPU’s DDSA
Initiative
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In addition, the purpose of the data (and why it is important) is captured as Data Topic. An
example of how the Data Reference Model is mapped to the implementation of the Data
Reference Architecture is reflected through the next diagram.
Figure 13: A High-Level Example of How Ministry/Agency Level Data Architecture

Implementation is mapped with Data Reference Model
The DRM Data Area Domain separates the Malaysian Government activities into five (5)
distinct high-level data area categories:
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DRM001
Socioeconomi
c Sector Data
DRM004
Government DRM002
Resource Social Sector
Management Data
Data Data Area
Domain
DRM004
DRM003
Government
Security
Supporting
Sector Data
Services Data
Figure 14: DRM Data Area Domain
DRM001 Socioeconomic Sector Refers to the data required by the Government

Data (independent of the ministries/ agencies performing
them) in order to provide its services to and on
behalf of the businesses (local and foreign
companies) efficiently
DRM002 Social Sector Data Refers to the data required by the Government
(independent of the ministries/ agencies performing
them) in order to provide its services to and on
behalf of the citizens efficiently
DRM003 Security Sector Data Refers to the data required by the Government
(independent of the ministries/ agencies performing
them) in order to ensure that the country is safe to
live in and the nation's sovereignty remains protected
DRM004 Government Supporting Refers to the data required by the Government
Service Data (independent of the ministries/ agencies performing
them) in order to provide the legislation and policies,
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programmatic and managerial foundation to support

the Government operations in the provision of
government services to individuals, businesses and
DRM005 Government Resource Refers to the data required by the Government
Management Data (independent of the ministries/ agencies performing
them) in order to enable the Government to operate
effectively and efficiently.
DRM001 Socioeconomic Sector Data
The DRM001 Socioeconomic Sector Data Area Domain refers to the data required by the
Government (independent of the ministries/ agencies performing them) in order to provide its
services to and on behalf of the businesses (local and foreign companies) efficiently.
Figure 15: DRM001 Socioeconomic Sector Data Area Domain
The structure of DRM001 Socioeconomic Sector Data Area Domain incorporates the Data
Category and Data Sub-category, as shown in the table below:
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Data Area Domain Data Category Data Sub-category

DRM001 DRM001.001 Business DRM001.001.001 Business
Socioeconomic and Industry Support Registration, Permits and Licensing
Sector Data DRM001.001.002 Consumer Protection
DRM001.001.003 Fair Trading
DRM001.001.004 Financial Institution
Control
DRM001.001.005 Industry Development
and Assistance
DRM001.001.006 Small/Medium
Business Development and Assistance
DRM001.002 Economic DRM001.002.001 State Funding
Management DRM001.002.002 Fiscal Policy
DRM001.002.003 Foreign Investment
Control
DRM001.002.004 International
Monetary Policy
DRM001.002.005 Financial Investment
DRM001.003 Trade DRM001.003.001 Export Control
DRM001.003.002 Import Control
DRM001.003.003 Intellectual Property
Protection
DRM001.003.004 International Trade
Agreement
DRM001.003.005 Trade Development
DRM001.003.006 Trade Expositions
4.3.1. DRM001.001 Business and Industry Support
DRM001.001 Business and Industry Support Data Category refers to the categorization of the
data required by the business services in:
1. Supporting the private sector, including small business and non-profit organisations;
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2. Supporting strategies to assist business growth and management; supporting

advocacy programs and advising on regulations surrounding business activities; and
3. Assisting businesses to comply with reporting requirements of the Malaysian
Government.
The Data sub-category which falls under DRM001.001 Business and Industry Support Data
Category and its description are listed in the table below:
Data Sub-category Description
DRM001.001.001 Business 1. Data and Information to support registration of
Registration, Permits and Licensing business.
2. Data of registered companies and corporations
to support license and permits issuance
3. Information on applications and issue business
registration.
DRM001.001.002 Consumer 1. Information to protect consumers from

Protection excessive prices and to ensure product safety
and quality, which is compliance with
competition, fair trading and consumer
protection laws.
2. Referring to consumers’ protection legislation
that is designed to support customers’
protection such as The Malaysian Consumer
Protection Act 1999 (CPA) and established
consumer redressal tribunals, for example
MDTCC, FOMCA and PPIM.
3. Complaints and dispute resolution procedures.
DRM001.001.003 Fair Trading 1. Information to support and ensure the ethical

conduct of business and fair trading.
2. This refers to the standard and policy of fair
trading practices that support market
competition for example The Fair Trade
Practices Policy (FTPP) by Suruhanjaya
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Persaingan Malaysia and Competition Act
2010
DRM001.001.004 Financial Institution Details or information on:

Control 1. records of control management of banks, credit
union, building societies, moneylenders and
pawn brokers
2. rules for capital adequacy
3. Monitoring of the activities of financial
institutions
4. Records on the suspected breaches of
regulations investigated.
DRM001.001.005 Industry 1. Development details of primary, secondary

Development and Assistance and tertiary industries;
2. Industry development regulations and
operating standards;
3. Details on quality assurance mechanisms;
4. Information on licenses issuance for controlled
activities;
5. Details on the certified products and production
methods;
6. Assessments and inspections details to ensure
compliance with standards and policy;
7. Investigate suspected breaches of regulations.
8. Information on the growth and management of
primary, secondary and tertiary industries;
9. Information on market or investment
opportunities;
10. Data on innovative practices, processes and
products;
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11. Provide advice on production methods and
business management to improve
competitiveness.
DRM001.001.006 Small/Medium 1. Information on businesses’ and organizations’

Business Development and efforts to maintain accounts and records of
Assistance their business activities, and to satisfy business
reporting requirements of the government;
2. Information on performance or financial
management, of businesses and
organisations;
3. Statements or claims made in official reports;
4. Recommendations for improvement in
business processes and operations.
5. Data of commercial enterprises of limited size
or capital;
6. Advises to support the start-up and ongoing
operation of small businesses;
7. Information or data of innovative practices,
processes and products (including the
establishment of communication networks or
resource centres).
8. Information on corporate funding of
organisations and events;
9. Regulations and restrictions details on
products and services at events;
10. Information about sponsorship applications
and how to meet obligations in relation to
marketing and merchandising.
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4.3.2. DRM001.002 Economic Management
DRM001.002 Economic Management Data Category refers to the categorization of

information that are used in
1. Supporting the economic management of public funds and other resources;
2. Supporting appropriate strategies for raising revenue and regulating expenditure;
providing advice on investment regulations; and
3. Monitoring economic indicators and forecasting trends to enable financial planning.
The Data Sub-category which falls under DRM001.002 Economic Management Data Category
DRM001.002.001 State Funding 1. Financial support to State and Federal
Governments information;
DRM001.002.002 Fiscal Policy 1. Information on strategic management and

distribution of public money;
2. Information of overall levels of public
spending that is required to maintain
economic stability;
3. Information about regulations regarding
public borrowing and levels of public debt.
DRM001.002.003 Foreign Investment 1. Information on participation of overseas

Control parties in Malaysian commercial or financial
ventures;
2. Information of ownership of Malaysian
assets by foreigners.
DRM001.002.004 International Details or information on:

Monetary Policy 1. international currency markets and trends;
2. Strategies to maintain stable Malaysian
markets.
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DRM001.002.005 Financial Details or information on:
Investment 1. Safe and legitimate investment practices;
2. Financial instruments and participants in
financial markets;
3. Prudential regulations relating to investment.
4.3.3. DRM001.003 Trade
DRM001.003 Trade Data Category refers to the categorization of information that are used in
1. Supporting the purchase, sale or exchange of commodities and advising on trade
regulations;
2. Monitoring and providing advice on the balance of trade, industry protection and
subsidy schemes – includes foreign and domestic activities and liaison across
jurisdictions to support trade agreement negotiations.
The Data Sub-category which falls under DRM001.003 Trade Data Category are listed in the
table below:
DRM001.003.001 Export Control Details or information on:
1. International sale and movement of goods
from Malaysia;
2. Domestic and international protocols and
guidelines compliance;
3. Export permits and licences, direct price
regulation at port terminals and exit points
(including monitoring international trade
and consulting with primary producers,
industry organisations and other
stakeholders).
DRM001. 003.002 Import Control Details or information on:
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1. International purchase and movement of
goods into Malaysia;
2. Domestic and international protocols and
guidelines compliance;
3. Quotas, import licensing arrangements and
customs regulations (including inspections
and cargo clearance).
DRM001. 003.003 Intellectual Property Details or information on:

Protection 1. Rights of creative workers in literary,
artistic, industrial or scientific fields
(including registration of copyright, designs,
patents and trademarks and providing
advice on intellectual property regulations);
2. Proprietary knowledge on development of
new plant varieties, new inventions or
commercial trade secrets.
DRM001. 003.004 International Trade Details or information on:

Agreements 1. Supply and consumption of goods and
services between countries;
2. International trade legislation, policy and
protocols;
3. Negotiate treaties to reduce international
trade restrictions and promote regional
economic links.
DRM001. 003.005 Trade Development 1. Data required to assist local businesses to

compete in regional or international
markets and win overseas or interstate
contracts (including attracting investment
to Malaysia, liaising with other
governments and industry partners, and
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providing practical assistance such as
identifying foreign investment partners and
providing grants).
DRM001. 003.006 Trade Expositions Details or information on:

1. Organisation of national and international
events to promote trade and maximise
marketing opportunities;
2. Trade fairs participation and exhibits
development (including activities to raise
business profiles in a specific industry or
across a range of sectors).
DRM002 Social Sector Service Area Domain
The DRM002 Social Sector Service Area Domain refers to the data required by the
Government (independent of the ministries/ agencies performing them) in order to provide its
services to and on behalf of the citizens efficiently.
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Figure 16: DRM002 Social Sector Service Area Domain
The structure of DRM002 Social Sector Service Area Domain incorporates the Data Category
and Data Sub-category, as shown in the table below:
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Data Area Data category Data Sub-category

Domain
DRM002 DRM002.001 Civic DRM002.001.001 Civic Management
Service Path Infrastructure DRM002.001.002 Energy Supply
DRM002.001.003 Public Amenities
DRM002.001.004 Public Housing
DRM002.001.005 Public Land Management
DRM002.001.006 Regional Development
DRM002.001.007 Transport Network
Maintenance
DRM002.001.008 Waste Management
DRM002.001.009 Water Supply
DRM002.002 DRM002.002.001Advertising Standards
Communication DRM002.002.002 Broadcasting
DRM002.002.003 Communication
Infrastructure
DRM002.002.004 Electronic Commerce
DRM002.002.005 Publishing
DRM002.002.006 Radio Communication
DRM002.002.007 Satellite Communication
DRM002.003 DRM002.003.001 Accommodation Services
Community Service DRM002.003.002 Community Support
DRM002.003.003 Counselling Services
DRM002.003.004 Emergency Services
DRM002.003.005 Finance Assistance
DRM002.003.006 Natural Disasters Support
DRM002.003.007 Community Development
DRM002.003.008 Transport Access Scheme
DRM002.004 Cultural DRM002.004.001 Arts Development
Affairs DRM002.004.002 Cultural and Arts
Accessibility
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Domain
DRM002.004.003 Art Collection and
Preservation Management
DRM002.004.004 Cultural Promotion
DRM002.004.005 Cultural Awards and
Scholarship
DRM002.005 DRM002.005.001 Human Resources
Employment Development
DRM002.005.002 Industrial Awards and
Conditions
DRM002.005.003 Labour Markets
DRM002.005.004 Workplace Environment
DRM002.006 DRM002.006.001 Built Environment
Environment Preservation
DRM002.006.002 Business and Community
Assistance
DRM002.006.003 Environment Information
Services
DRM002.006.004 Conservation
DRM002.006.005 Environment Impact
Assessment
DRM002.006.006 Historic Relic Protection
DRM002.006.007 Marine Life Protection
DRM002.006.008 Natural Heritage Protection
DRM002.006.009 Oceans Governance
DRM002.006.010 Pollutant Prevention
DRM002.007 DRM002.007.001 Community Health Services
Healthcare DRM002.007.002 Defences Health Services
DRM002.007.003 Health Insurance Schemes
DRM002.007.004 Health Protocols
DRM002.007.005 Hospital Services
DRM002.007.006 Medical Research
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Domain
DRM002.007.007 Public Health Services
DRM002.007.008 Special Needs Services
DRM002.007.009 Veterans’' Health Services
DRM002.007.010 Epidemic Prevention and
Containment
DRM002.008 DRM002.008.001 Citizenship
Immigration and DRM002.008.002 Deportation
Citizenship DRM002.008.003 Detention
DRM002.008.004 Migrant Services
DRM002.008.005 Refugee Services
DRM002.008.006 Travel Authorisation
DRM002.009 DRM002.009.001 Arts Education
Education and Training DRM002.009.002 Community Education
DRM002.009.003 Curriculum Development
DRM002.009.004 Early Childhood Education
DRM002.009.005 Military Education and
Training
DRM002.009.006 Overseas Skills Recognition
DRM002.009.007 School Education
DRM002.009.008 Tertiary Education
DRM002.009.009 Vocational Education
DRM002.010 Sport DRM002.010.001 Community Recreation
and Recreation DRM002.010.002 Sport and Recreational
Facilities Management
DRM002.010.003 Sport and Fitness
Development
DRM002.010.004 Sports Drugs Control
DRM002.011 Natural DRM002.011.001 Federal and State Land
Resources Management
DRM002.011.002 Energy Resources
DRM002.011.003 Land Use Management
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Domain
DRM002.011.004 Land Valuation
DRM002.011.005 Mineral Resources
DRM002.011.006 Pollution Emission Control
DRM002.011.007 Water Resources
DRM002.012 DRM002.012.001 Consular Services
International Relations DRM002.012.002 Defence Liaison
DRM002.012.003 Diplomatic Missions
DRM002.012.004 International Affairs
DRM002.012.005 International Treaties
DRM002.012.006 Overseas Aid
DRM002.012.007 Overseas Promotion
DRM002.012.008 Passport Services
4.4.1. DRM002.001 Civic Infrastructure
DRM002.001 Civic Infrastructure Data Category refers to the categorization of data that are
used in
1. Supporting the growth of towns and cities;
2. Supporting the management of sustainable urban development and maintaining
essential services; and
3. Supporting the installation of building facilities and services to meet the administrative,
social and recreational needs of local residents.
The Data Sub-category which falls under DRM002.001 Civic Infrastructure Data Category are
DRM002.001.001 Civic Management Details or information on:
1. town planning and building projects
2. Coordination of building projects and
management of input from multiple parties
(including provision of architectural and
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engineering services, building approvals,
and advice on building regulations,
guidelines and standards)
3. Responsibilities of each parties for projects
that cross jurisdictional boundaries
DRM002.001.002 Energy Supply Details or information on:

1. provision of energy resources and other
utilities
2. Installation of infrastructure to facilitate
energy supply
3. energy providers and supply regulations
4. Energy consumption by consumers
5. Support renewable energy development
DRM002.001.003 Public Amenities Details or information on:

1. objectives of land use and town planning
2. current provision status of essential
community amenities
3. essential amenities requirements of
particular districts
DRM002.001.004 Public Housing Details or information on:

1. records of current supply and development
of low cost accommodation
2. guidelines that direct the design of public
housing
3. Requirements for public housing and
construction targets
4. maintenance records of public housing
DRM002.001.005 Public Land Details or information on:

Management
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1. control and maintenance records of public
buildings, facilities or land areas for
community use
2. guidelines of the utilization of the public land
3. planning of public land
DRM002.001.006 Regional Details or information on:

Development 1. records on infrastructure projects to support
multiple districts, such as education or
health facilities
2. extension of the facilities beyond urban
boundaries to supply services to remote or
rural areas
3. Installation of equipment records.
DRM002.001.007 Transport Network Details or information on:

Maintenance 1. Management records of public transport
network
2. development records of interconnecting
services for road, rail and air transport
3. maintenance records of public car parks,
bus shelters, trains stations, footpaths and
cycle ways
DRM002.001.008 Waste Details or information on:

Management 1. provision records of garbage collection and
disposal services
2. operation records of waste management
centres, landfill sites, recycling depots and
sewerage facilities
DRM002.001.009 Water Supply Details or information on:
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1. provision records of the sustainable
development, operation and management of
water supply services by the providers
4.4.2. DRM002.002 Communication
DRM002.002 Communication Data Category refers to the categorization of information that

are used in
1. Supporting the growth and management of industries that enable and facilitate the
Communication and transmission of information;
2. Supporting the provision of communications services to all citizens; and
3. Advising on regulations, standards and guidelines surrounding communications
services and technologies.
The Data Sub-category which falls under DRM002.002 Communication Data Category are
DRM002.002.001Advertising Details or information on:
Standards 1. content and presentation records of
marketing material disseminated via any
communication medium
2. rules and regulations related to marketing
material
3. guidelines, standards and compliance to
avoid misleading or offensive advertising
DRM002.002.002 Broadcasting Details or information on:

1. records of industries that transmit content
simultaneously to multiple recipients (local,
national and international broadcasting)
2. broadcasting regulations, guidelines and
standards
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3. new broadcasting technology
4. strategies of the use of mass marketing and
content distribution
5. records of publicly owned broadcasting
media outlet and commercial broadcasting
licensing
6. records on editorial and programming
independence of national broadcasters
(including liaison with arts and cultural
sector)
DRM002.002.003 Communication Details or information on:

Infrastructure 1. provision and management records of
physical communication infrastructures
2. records of industries that provide
mechanisms for access to government
information and knowledge, and
mechanisms for the public to communicate
to the Malaysian Government (inclusive of
access for people with special needs)
3. records of new communications technology
and the implications of the technology
towards the Malaysian Government
DRM002.002.004 Electronic Details or information on:

Commerce 1. records of Malaysian participation in the
global information economy
2. regulations, standards and guidelines of
electronic commerce
3. information and communications technology
for conducting business
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4. initiatives in electronic commerce (including
online authentication infrastructures and
guidelines)
DRM002.002.005 Publishing Details or information on:

1. records of publicly owned publishing media
outlets
2. records of industries that publish and
distribute information via print or electronic
media
3. publishing regulations, standards and
guidelines
4. publishing copyrights
DRM002.002.006 Radio Details or information on:

Communication 1. operation records of wireless
communication infrastructure
2. radio communication regulations and
standards
3. regulatory framework for the radio
communication industry
4. records of market entry
5. new radio communication technologies
DRM002.002.007 Satellite Details or information on:

Communication 1. records of industries that relay radio and
television signals via satellites and any other
equipment located in space
2. satellite communication regulations and
standards
3. records of Malaysian Government-owned
satellite equipment
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4. records of new technology and its impact
towards government policy related to
satellite communication
4.4.3. DRM002.003 Community Service
DRM002.003 Community Service Data Category refers to the categorization of information

that are used in
1. Supporting assistance to citizens in a particular district or those with common interests
and needs;
2. Providing welfare services and financial support; and
3. Supporting disaster and emergency assistance.
The Data Sub-category which falls under DRM002.003 Community Service Data Category are
DRM002.003.001 Accommodation Details or information on:
Services 1. provision records of accommodation
and housing to defence
2. records of Personnel and community
members in need (including defence
housing, public housing, emergency
accommodation and refuges);
3. list of eligibility criteria for services;
4. Records of assistance to specific
community groups at risk of
homelessness (including liaison with
areas responsible for public housing
construction to determine short-term
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and long-term community housing
needs).
DRM002.003.002 Community Details or information on:

Support 1. records family units
2. records of assistance surrounding adoption,
aged care, child care, child and youth
support, defence community support, family
reunions and veterans support;
3. Targeted services and programs to foster
relationships and develop community self-
reliance (including cooperation with other
jurisdictions and non-government
organisations).
DRM002.003.003 Counselling Details and information on:

Services 1. provision records of group therapy or
psychological advice to individuals, families
and community groups;
2. Records of treatment of drug addiction,
emotional or behavioural problems
(including assistance to people who have
been ordered through the courts to
undertake counselling).
DRM002.003.004 Emergency Details or information on:

Services 1. Support the provision of urgent assistance in
times of crisis or unforeseen circumstances
(including ambulance and firefighting
services, emergency funding, and
organisational and logistical support from
the defence forces);
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2. Advise on equipment standards and
regulations regarding the use of volunteers;
3. How to coordinate government and
community-based services within a region in
times of emergency (including coordinating
land-based search and rescue operations
outside urban areas).
DRM002.003.005 Finance Assistance Details or information on:

1. provision records of monetary support to
individuals in the community in need;
2. mechanisms for financial assistance
delivery;
3. list of eligibility criteria and entitlements;
DRM002.003.006 Natural Disasters Details or information on:

Support 1. provision of urgent assistance during
emergencies caused by the elements – such
as floods, droughts, earthquakes, cyclones,
storms or major bushfires (including disaster
recovery and disaster relief assistance);
2. conditions records to anticipate the
likelihood and effects of natural disasters;
3. government and community-based services
4. Rules and regulations regarding the use of
volunteers (including liaison with defence
forces that supplement civil community
assistance by providing organisational and
logistical support).
DRM002.003.007 Community Details and information on:

Development
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1. list of services and programs to develop self-
reliance among outback and country
communities;
2. establishment records of social networks
and activities;
3. Records of community-based or volunteer
organisations (including activities to improve
rural access to government services and
liaising with local business to support
community projects).
DRM002.003.008 Transport Access Details or information on:

Scheme 1. list of public transport facilities
2. records on availability of public transport
facilities to all sectors of the community;
3. provision records of transport services to
those in need;
4. Eligibility criteria for concessions (including
liaison with areas responsible for public
transport construction to determine short-
term and long-term community transport
needs).
4.4.4. DRM002.004 Cultural Affairs
DRM002.004 Cultural Affairs Data Category refers to the categorization of information that are
used in
1. Supporting the arts and cultural organisations such as museums, libraries and galleries;
2. Supporting the development and management of cultural collections and artefacts;
3. Stimulating growth in cultural industries; and
4. Sponsoring activities and events to celebrate the diversity of Malaysian heritage and
culture.
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The Data Sub-category which falls under DRM002.004 Cultural Affairs Data Category are
DRM002.004.001 Arts Development Details and information on:
1. Records of production of skilled
2. Records of arts promotion, and participation
from across the community;
3. Records of artistic companies
DRM002.004.002 Cultural and Arts Details and information on:

Accessibility 1. Records of location and use of items held by
cultural institutions;
2. procedures to meet legislative requirements;
3. Requirements of registrations and
membership (including provision of online
information to support remote access).
DRM002.004.003 Arts Collection and Details or information on:

Preservation Management 1. Records of acquisition, storage and
preservation of cultural material and
artefacts;
2. Standards and guidelines for collection
management procedures to ensure the
safety of fragile or highly valuable items
(including liaison with other institutions about
the management of cultural materials).
DRM002.004.004 Cultural Promotion Details or information on:

1. strategies to raise the profiles of cultural
institutions and their holdings;
2. records of programs of events and
publications;
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3. Guidelines to support exhibitions and
marketing campaigns.
DRM002.004.005 Cultural Awards Details or information on:

and Scholarships 1. records of achievement in artistic, literary or
heritage-related activities;
2. The list of cultural-sector students of high
merit (including promotional activities,
assessing applications and managing
payments).
4.4.5. DRM002.005 Employment
DRM002.005 Employment Data Category refers to the categorization of information that are
used in
1. Supporting employment growth and working environments;
2. Supporting strategies to improve workplace relations, productivity and performance;
and
3. Supporting labour market stability and growth.
The Data Sub-category which falls under DRM002.005 Employment Data Category are listed
in the table below:
DRM002.005.001 Human Resources Details or information on:
Development 1. records of staff development and
management;
2. records of career planning advice,
professional development and training;
3. Research on recruitment, retention and
organisational demographics to support
long-term planning for human resources
development.
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DRM002.005.002 Industrial Awards Details or information on:
and Conditions 1. establishment and use of industrial awards
and conditions records;
2. records on pay rates and working conditions;
3. rules and regulations regarding the conduct
particular industry or occupation;
4. The list of disputes and independent
arbitration services.
DRM002.005.003 Labour Markets Details or information on:

1. growth and stability records of labour
markets (including initiatives to increase
employment among individuals in target
groups or across specific industries);
2. mechanisms for managing and
disseminating job vacancy data;
3. Records on issuance of licenses to
organisations or individuals who provide
employment services.
DRM002.005.004 Workplace Details or information on:

Environment 1. records of establishment and usage of
workplace agreements (including enterprise
codes of practice);
2. agreement certifications with regard to rates
of pay and working conditions;
3. Rules and regulations regarding the conduct
particular organisation, or between an
employer and an individual employee.
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4.4.6. DRM002.006 Environment
DRM002.006 Environment Data Category refers to the categorization of information that are
used in
1. Supporting the management of the surrounding natural and built environments;
2. Balancing competing requirements to generate long term sustainable benefits for
industry, tourism and the community; and
3. Protecting elements of the natural and built environment that are of special significance,
which includes the conservation of the national estate and world heritage concerns.
The Data Sub-category which falls under DRM002.006 Environment Data Category are listed
in the table below:
DRM002.006.001 Built Environment Details or information on:
Preservation 1. Protection records of structures of particular
historic, scientific or social significance;
2. standards for maintaining and preserving
elements of the built environment;
3. Records of joint projects with business or the
community.
DRM002.006.002 Business and Details or information on:

Community Assistance 1. Records on assistance provision to
communities and industry to face climate
and environmental challenges (including
information and assistance for adapting to,
and effectively responding to climate
change, and innovating to mitigate climate
change impacts).
DRM002.006.003 Environment Details or information on:

Information Services 1. climatic advice, information on prevailing
conditions and weather forecasts;
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2. Records of alerts issuance for severe
weather (including drought monitoring and
updates on seasonal climate variability).
DRM002.006.004 Conservation Details or information on:

1. maintenance records of land-based areas of
the natural environment that are culturally or
scientifically significant in their native state;
2. Conservation records of plant or animal life
in a land-based region Promote community
awareness and participation in conservation
activities.
DRM002.006.005 Environment Details or information on:

Impact Assessment 1. Evaluation records on the effects of industry,
tourism or community use on the natural and
built environments;
2. inspections records of premises, equipment
or operations;
3. The list of proposed infrastructure projects,
commercial or residential developments
(including emergency assessments
following industrial accidents or natural
disasters).
DRM002.006.006 Historic Relic Details or information on:

Protection 1. protection records of built artefacts of
particular heritage, scientific or social
significance;
2. standards used for maintaining and
preserving historic relics;
3. The list joint projects with business or the
community.
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DRM002.006.007 Marine Life Details or information on:
Protection 1. maintenance record of sea-based areas of
the natural environment that are culturally or
scientifically significant in their native state;
2. records of plant or animal life conservation in
a marine region, to protect and sustain
ecosystems;
3. Records of community awareness
promotion and conservation activities
participation.
DRM002.006.008 Natural Heritage Details or information on:

Protection 1. records about the management and
conservation of elements of the biological
environment that have particular historic,
scientific or social significance;
2. The standards for maintaining and
preserving natural heritage areas, such as
access and development restrictions or
regeneration requirements.
DRM002.006.009 Oceans Details or information on:

Governance 1. management and protection of marine
environments;
2. records on sustainable development of
ocean resources;
3. The list of negotiations across jurisdictions to
ascertain authority over particular ocean
regions.
DRM002.006.010 Pollutant Details or information on:

Prevention
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1. list of initiatives to reduce contamination of
the air, water and land by emissions and
waste;
2. standards used for pollutant prevention;
3. initiatives to counteract the effects of
pollutants if accidents occur;
4. List of awareness and support community
activities to change common practice;
4.4.7. DRM002.007 Health Care
DRM002.007 Health Care Data Category refers to the categorization of information that are
used in
1. Supporting the prevention, diagnosis and treatment of disease or injury;
2. Supporting the provision of health care services and medical research;
3. Supporting regulatory schemes for health care products and pharmaceuticals; and
4. Controlling the registration and conduct of health practitioners.
The Data Sub-category which falls under DRM002.007 Health Care Data Category are listed
in the table below:
DRM002.007.001 Community Health Details or information on:
Services 1. Protection records of the physical and
mental wellbeing of community members in
a particular district;
2. provision records of direct assistance to
individuals or groups
3. List of needs of the local community;
4. community health services records
DRM002.007.002 Defences Health Details or information on:

Services
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1. Health service records of the physical and
mental wellbeing of Defence personnel and
their families (including health services for
defence service personnel serving
overseas).
DRM002.007.003 Health Insurance Details or information on:

Schemes 1. provision records of financial guarantees
against risk of disease or injury;
2. records on the operation of universal health
insurance schemes;
3. The list of subsidised medical treatment
within the public health system.
DRM002.007.004 Health Protocols Details or information on:

1. list of activities that are fundamental to the
promotion of health and prevention of
disease and the consistency of health
procedures across jurisdictions;
2. health regulations, standards and
guidelines (including drugs and poisons
control and food hygiene);
3. Records on registration and conduct of
health care providers.
DRM002.007.005 Hospital Services Details or information on:

1. provision records of hospital services and
health care
DRM002.007.006 Medical Research Details or information on:

1. records on scientific investigation of human
health and disease;
2. medical research regulations and standards
for ethical conduct;
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3. availability records of medical equipment or
research services;
4. The criteria for the allocation of funding to
medical research.
DRM002.007.007 Public Health Details or information on:

Services 1. initiatives for protection of the physical and
mental wellbeing of all people at a broad
level;
2. records of the determinants of disease;
DRM002.007.008 Special Needs Details or information on:

Services 1. initiatives for protection of the physical and
mental wellbeing of people with particular
requirements;
2. List of target groups with special health care
needs
DRM002.007.009 Veterans’ Health Details or information on:

Services 1. Initiatives for protection of the physical and
mental wellbeing of returned defence
service personnel and their families;
2. Guidelines for specific health care needs of
veterans;
3. List of eligibility criteria for access to health
services.
DRM002.007.010 Epidemic 1. Records of Global Epidemic Outbreak

Prevention and Containment 2. Standard Operating Procedures for
epidemic prevention and containment
3. Records of identified epidemic patients
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4.4.8. DRM002.008 Immigration and Citizenship
DRM002.008 Immigration and Citizenship Data Category refers to the categorization of

1. Assisting people wishing to enter Malaysia on a permanent or temporary basis;
2. Providing and advising on entry or deportation requirements for migrants and visitors.
It includes strategies for the management of illegal immigrants.
The Data Sub-category which falls under DRM002.008 Immigration and Citizenship Data
DRM002.008.001 Citizenship Details or information on:
1. support provisions for Malaysian nationality
(including the rights and obligations of
citizens);
2. legal status of Malaysian citizens
3. guidelines for management of citizenship
when people migrate;
4. criteria for the naturalisation of immigrants;
DRM002.008.002 Deportation Details or information on:

1. Guidelines to remove foreign nationals
whose presence in Malaysia is unlawful or
poses an unacceptable level of threat to the
community;
2. Records on the deportation of non-citizens
who have committed serious crimes and
those whose visas have expired (including
the exclusion of unauthorised arrivals who
are not refugees).
DRM002.008.003 Detention Details or information on:

1. custodial schemes for people who have or
who are suspected to have entered
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Malaysia illegally, those refused entry at
international airports and seaports, and
those whose visas are cancelled or expired;
2. Guidelines for facilities management for the
detention of illegal or suspected illegal
immigrants;
3. Provision records of food and amenities,
medical care, recreation, social support and
education.
DRM002.008.004 Migrant Services Details or information on:

1. records of foreign nationals who intend to
settle in Malaysia;
2. records of needs of migrants;
DRM002.008.005 Refugee Services Details or information on:

1. records on asylum seekers and victims of
human rights violations;
2. applications records for refugee status;
3. the list of community support and special
services provided for refugee.
DRM002.008.006 Travel Authorisation Details or information on:

1. records of the entry and presence of non-
citizens or foreign nationals in Malaysia;
2. travel regulations and eligibility criteria, visa
classes and entry conditions;
3. On-arrival immigration clearance
information
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4.4.9. DRM002.009 Education and Training
DRM002.009 Education and Training Data Category refers to the categorization of information
that are used in
1. Supporting the provision of skills and knowledge to citizens;
2. Supporting strategies to make education available to the broadest possible cross-
section of the community;
3. Supporting schools, universities, colleges, academies or community groups that
provide education and training; and
4. Supporting the development and management of educational institutions.
The Data Sub-category which falls under DRM002.009 Education and Training Data Category
DRM002.009.001 Arts Education Details or information on:
1. Record of the training and facilities provision
to support the production of skilled
2. Records of specialised institutions or
schemes to foster artistic talent at individual
or community level (including the provision
of scholarships and study grants).

Education 1. Records on the provision of training
designed to assist target groups of citizens;
2. Records of joint ventures with not-for-profit
groups and local businesses.
3. Records on the provision of community
education that is usually offered outside
formal institutional structures (including first
aid and fire safety training).
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DRM002.009.003 Curriculum Details or information on:
Development 1. study programs for any education sector;
2. Courses-outline and units to be completed
(including liaison across jurisdictions to
support consistency across education
authorities).
DRM002.009.004 Early Childhood Details or information on:

Education 1. development records of young children,
usually under the age of five years;
2. Standards and guidelines to support
teachers (including determining enrolment
criteria).
DRM002.009.005 Military Education Details or information on:

and Training 1. records of defence recruits (including
training for military personnel, officers,
cadets and army reserves);
2. list of specialised institutions or facilities to
provide suitable training for active
personnel;
DRM002.009.006 Overseas Skills Details or information on:

Recognition 1. Endorsements records of educational
qualifications obtained outside Malaysia;
2. Recognition records of Malaysians who
have studied overseas or migrants wishing
to apply their qualifications in Malaysia
(including applications process,
management of examinations and advising
on conditions on the right to apply
qualifications in certain fields).
DRM002.009.007 School Education Details or information on:

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1. records of instruction provision to children to
impart knowledge and develop skills;
2. Records of public school education for
children in Year 1 to Form 6 (including
assistance for children with special needs or
behavioural issues);
3. Rules and regulations regarding non-
government schools;
4. management records of school facilities;
5. standards and guidelines to support
teachers (including the provision of
scholarships and study grants);
6. records on children’s travel to and from
school;
7. Rules and regulations around school
transport services.
DRM002.009.008 Tertiary Education Details or information on:

1. records of instruction provision beyond
secondary school education to impart
knowledge and develop skills;
2. entry requirements records;
3. management record of tertiary education
institutions and facilities;
4. Standards and guidelines to support
lecturers (including the provision of
DRM002.009.009 Vocational Details or information on:

Education 1. Provision of training and further education
for work related disciplines (including
apprenticeships, traineeships, workplace
and on-the-job training);
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2. Standards and guidelines to support the
operation of vocational education programs;
3. Joint ventures records with industry, schools
and tertiary institutions to make use of
facilities (including the provision of
4.4.10. DRM002.010 Sports and Recreation
DRM002.010 Sports and Recreation Data Category refers to the categorization of information
that are used in
1. Supporting, promoting and encouraging community participation in organised games or
leisure activities; and
2. Advising on regulations regarding sport and recreation.
The Data Sub-category which falls under DRM002.010 Sports and Recreation Data Category
Recreation 1. Provision records of organised activities to
members of the public;
2. events for exercise, relaxation and
enjoyment;
3. specific groups support, such as school
children or senior citizens (including
activities provided across public facilities
such as swimming pools, libraries,
community halls, sports centres, arts and
cultural centres);
4. Support groups and individuals who offer
their time and labour to the community free
of charge, and community-based and non-
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profit organisations that promote friendship
and recreation.
DRM002.010.002 Sports and Details or information on:

Recreational Facilities Development 1. List of recreational and camping activities;
2. Rules and regulations regarding the
provision of sites where caravans, tents and
other temporary dwellings may be erected;
3. Records of the safety certification of
campsite facilities and the hygiene of
amenities;
4. Guideline on management of administration,
emergency procedures and insurance
(including public information services such
as the production of maps and promotional
literature.)
5. Records of access provision to areas of
public land set aside for sport and
recreational activities;
6. Records on bookings, programs and
payments management;
7. Records on access control and permits
issuance for the use of parks and reserves;
8. Records on the sponsorships allocation and
corporate memberships supervision;
9. Records of staff availability management
(such as referees or umpires).
DRM002.010.003 Sports and Fitness Details or information on:

Development 1. records on the growth of competitive sports
and associated industries;
2. participation and funding records for sports
and fitness programs (including organising,
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promoting and managing major sporting
events, and providing funding through
athletic scholarships, fundraising, donations
and sporting grants);
3. List of training institutions and facilities
provided for elite athletes.
DRM002.010.004 Sports Drugs Details or information on:

Control 1. Records of the supply and use of banned or
performance-enhancing substances;
2. List of criteria to determine whether a
substance is illegal and investigating
breaches;
3. Records on the prescription of sports drugs;
4. Records of collaboration between scientists
and sporting bodies in order to share
information and research.
4.4.11. DRM002.011 Natural Resources
DRM002.011 Natural Resources Data Category refers to the categorization of information that
are used in
1. Supporting the sustainable use and management of energy, mineral, land and water
supplies;
2. Evaluating resource consumption and exploitation practices; and
3. Advising on related regulations and supporting industries that realise the economic
potential of resources.
The Data Sub-category which falls under DRM002.011 Natural Resources Data Category are
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DRM002.011.001 Federal and State Details or information on:
Land Management 1. Records of tenure management of
government property;
2. records of sale, purchase, resumption,
lease, license or transfer of federal and state
land;
3. Records of property services provided to
government agencies such as those
associated with national parks and
government housing.
DRM002.011.002 Energy Resources Details or information on:

1. records of energy resources usage;
2. records of application of legislation relating
to fossil fuels, renewable and other energy
industries;
3. Guidelines on energy market reform,
research and development, and
environmental assessments.
DRM002.011.003 Land Use Details or information on:

Management 1. management and allocation records of land
resources;
2. strategies for integrated land use and
balancing competing interests;
3. guidelines on rural and urban developments;
4. surveys and demographic analysis;
5. records on the needs for infrastructure and
facilities;
6. Identify heritage and significant areas.
DRM002.011.004 Land Valuation Details or information on:

1. Record of assessment of land resources
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2. Guidelines on the unimproved value of land
or in acquisition compensation disputes
DRM002.011.005 Mineral Resources Details or information on:

1. Records of mineral resources management
and the economic development of related
industries;
2. Records on the application of legislation
relating to mining and mineral processing;
3. Records of partnership programs with the
traditional owners of mineral-rich lands.
DRM002.011.006 Pollution Emission Details or information on:

Control 1. Control records of pollutant emissions;
2. Guideline for compliance with standards for
the discharge of industrial contaminants and
waste;
3. Rules and regulations regarding industry
practices through waste minimisation
strategies and pollutant inventories
(including assessment, inspections and
providing emissions information to the
community).
DRM002.011.007 Water Resources Details or information on:

1. Records of water industry partnerships and
cooperative approaches to the management
and use of water;
2. Records on the application of legislation
relating to waterways and water resources,
including rivers, groundwater, wetlands and
urban water;
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exploitation of water resources
4.4.12. DRM002.012 International Relation
DRM002.012 International Relation Data Category refers to the categorization of information

that are used in
1. Building and maintaining relationships with other countries and international
organisations; and
2. Protecting and advancing national interests; and contributing to international security,
economic development, the environment, democratic principles and human rights
through aid programs, treaties and diplomatic services
The Data Sub-category which falls under DRM002.012 International Relation Data Category
DRM002.012.001 Consular Services Details or information on:
1. Records of the establishment and
maintenance of Malaysian Government
representation overseas
2. Protect the interests of Malaysian citizens
travelling or living overseas;
3. guidelines for country-specific trade or travel
(including services to Malaysians who are
hospitalised or imprisoned in other
countries);
4. Guidelines for the families of Malaysians
who are missing and coordinating
evacuations from high-risk areas.
DRM002.012.002 Defence Liaison Details or information on:
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1. Records of cooperation with other countries
regarding Malaysia’s ability to resist foreign
aggression or attack;
2. Records of military guidelines provided to
senior government representatives;
3. Records of agreements negotiation for the
deployment of defence resources;
4. Records of joint exercises and development
programs.
DRM002.012.003 Diplomatic Details or information on:

Missions 1. Services provided to representatives of
foreign governments or international
organisations;
2. Assistances provided to representatives in
establishing and maintaining diplomatic
missions.
DRM002.012.004 International Affairs Details or information on:

1. Records on representation of Malaysian
governments to overseas diplomatic visits.
2. Records on consultations conducted with
foreign governments and international
organisations to maintain relationships and
protect national interests.
DRM002.012.005 International Details or information on:

Treaties 1. Records of negotiation for formal agreement
or convention between Malaysia and one or
more other countries;
2. Records of bilateral partnership or a
multilateral alliance which is binding under
international law;
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3. Records of existing treaty or withdrawing
from a treaty (including consultation with
stakeholders, the development of
declarations that may contribute to the
development or interpretation of treaties);
4. Records of management of treaty,
convention or agreement conditions.
DRM002.012.006 Overseas Aid Details or information on:

1. Records on the assistance provided to
developing countries to reduce poverty,
promote sustainable economic growth and
recover from conflict or disasters (including
development assistance and overseas
student scholarships);
2. Records of partnership with other
governments, businesses, nongovernment
organisations and international agencies;
3. Records on links established between the
Malaysian community and the people of
developing countries (including
contributions to multilateral development
banks and direct assistance packages).
DRM002.012.007 Overseas Details or information on:

Promotion 1. Records of liaison activities to raise
Malaysia’s international profile;
2. Records of cultural exchange programs;
3. Advocate the benefits of international
business;
4. Records of corporate networks and
reciprocal visitor programs (including list of
opportunities to promote Malaysia overseas,
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such as participating in international
expositions, hosting major sporting events or
cultural festivals).
DRM002.012.008 Passport Services Details or information on:

1. Records of passports and travel documents
issuance to Malaysian citizens in Malaysia
and overseas;
2. Records of applications and renewals
activities, provide advice and liaise with
outlets that provide lodgement services.
DRM003 Security Sector Data Area Domain
The DRM003 Security Sector Data Area Domain refers to the data required by the Government
(independent of the ministries/ agencies performing them) in order to ensure that the country
is safe to live in and the nation's sovereignty remains protected.
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Figure 17: DRM003 Security Sector Data Area Domain
The structure of DRM003 Security Sector Data Area Domain incorporates the Data Category
and Data Sub-category, as shown in the table below:
Domain
DRM003 Security DRM003.001 DRM003.001.001 Malaysia Defence Force
Sector Service Defence DRM003.001.002 Civilian Event Protective
Business Area Support
Domain DRM003.001.003 Emergency Protective
Support
DRM003.001.004 Humanitarian Protective
Support
DRM003.001.005 Peacekeeping Protective
Support
DRM003.002.001 Administrative Law
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Domain
DRM003.002 DRM003.002.002 Associations and Corporate
Justice Law
DRM003.002.003 Civil Law
DRM003.002.004 Commissions of Inquiry
DRM003.002.005 Coronial Law
DRM003.002.006 Court Reporting
DRM003.002.007 Criminal Law
DRM003.002.008 Human Rights Obligations
DRM003.002.009 Juvenile Justice
DRM003.002.010 Legal Aid Services
DRM003.002.011 Local Laws and Ordinances
DRM003.002.012 Military Law
DRM003.002.013 Shariah Law
DRM003.002.014 Privacy Protection
DRM003.002.015 Prosecution Services
DRM003.003 DRM003.003.001 Corrective Services
Security DRM003.003.002 External Security
DRM003.003.003 Information Security
DRM003.003.004 Intelligence
DRM003.003.005 Law Enforcement
DRM003.003.006 National Security
4.5.1. DRM003.001 Defence
DRM003.001 Defence Data Category refers to the categorization of information that are used
in
1. Supporting the defence and protection of the nation, region and allies;
2. Ensuring the safety of Malaysia by building, maintaining and deploying military
resources; and
3. Providing protective support by defence service personnel at major civilian events,
emergency operations, humanitarian operations and peacekeeping efforts.
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The Data Sub-category which falls under DRM003.001 Defence Data Category are listed in
the table below:
DRM003.001.001 Malaysia Defence Details or information on:

Force 1. Records of initiatives to protect Malaysia’s
borders and ensuring Malaysia's ability to
resist foreign aggression or attack;
2. Records of defence support provided to the
security and protection of Malaysia’s region
and allies through the deployment of military
resources.
DRM003.001.002 Civilian Event Details or information on:

Protective Support 1. Records of defence services provided to
support the protection of civilians and
participants at major civilian ceremonial,
civic and sporting events (including
counter-terrorism support).
DRM003.001.003 Emergency Details or information on:

support the protection of civilians during
cross-jurisdictional operations dealing with
large-scale crises and unforeseen
circumstances (including domestic and
overseas emergencies).
DRM003.001.004 Humanitarian Details or information on:

support the protection of civilians during
humanitarian disasters and adversities
(including protection for victims of domestic
and overseas natural disasters and
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catastrophes, war activities or terrorist

attacks, and operations involving
interventional initiatives against adverse
living conditions of civilians).
DRM003.001.005 Peacekeeping Details or information on:

Protective Support 1. Records of international peacekeeping
efforts to protect the civilians of Malaysia’s
allies and other countries within the
Malaysian region;
2. Records of assistance provided for efforts to
restore peace and stability in war-torn
countries;
3. Records of support and assistance for the
protection of civilians involved in
rehabilitation and reconstruction efforts in
war-torn countries.
4.5.2. DRM003.002 Justice
DRM003.002 Justice Data Category refers to the categorization of information that are used
in
1. Providing, interpreting and applying legislation, regulations or by-laws;
2. Providing advice on regulations regarding the conduct of individuals, business and
government to conform to agreed rules and principles; and
3. Supporting the operation of the justice system.
The Data Sub-category which falls under DRM003.002 Justice Data Category are listed in the
table below:
DRM003.002.001 Administrative Law Details or information on:
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1. body of law that relates to the executive
functions of government;
2. Records on the relationship established
between the government and the citizens of
its jurisdiction;
3. Rules and regulations regarding the powers,
duties and organisation of public
administration authorities.
DRM003.002.002 Associations and Details or information on:

Corporate Law 1. body of law that relates to companies or
other organisations that have a distinct legal
identity from that of their members;
formation, governance and dissolution of
such organisations and the limits of their
powers or liability.
DRM003.002.003 Civil Law Details or information on:

1. body of law that relates to social behaviour
and the ordinary private matters of
individuals;
2. Guidelines on property rights;
3. Records of legal relationships and
responsibilities.
DRM003.002.004 Commissions of Details or information on:

Inquiry 1. Investigation records of special matter or
designated subject;
2. inquiries;
3. evidence;
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4. Records of received submissions and report
findings (including Royal Commissions and
other bodies charged with similar duties).
DRM003.002.005 Coronial Law Details or information on:

1. body of law that supports inquests into any
death clearly not due to natural causes;
2. Records of investigations undertaken on
behalf of the coroner into the manner and
cause of examinable deaths, or fires and
explosions which damage property.
DRM003.002.006 Court Reporting Details or information on:

1. Records of statement captured in court and
or other judicial decision-making body
(including recording and publishing a
statement of facts, arguments and
judgements of a proceeding in the form of a
transcript).
DRM003.002.007 Criminal Law Details or information on:

1. body of law that governs actions punishable
by the state;
2. Guidelines on rules of statute and common
law to define criminal behaviour, specific
penalties and the conduct of legal
proceedings.
DRM003.002.008 Human Rights Details or information on:

Obligations 1. Principles which may be constitutionally
entrenched and guaranteed, recognised at
common law, or declared by an international
legal instrument (including investigations
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into breaches and promotion of human rights
obligations and principles).
DRM003.002.009 Juvenile Justice Details or information on:

1. Records trial of children and young persons
under a statutory age conducted under
special courts;
2. Records of diversionary programs as an
alternative to sentencing, opportunities for
restorative justice and reintegration into the
community.
DRM003.002.010 Legal Aid Services Details or information on:

1. financial assistance provided for the purpose
of legal proceedings in courts;
2. Facilitate access to legal advice and
services according to an income-based
scale.
DRM003.002.011 Local Laws and Details or information on:

Ordinances 1. Records of legal processes application at
town or district level;
2. Guidelines for public regulations and
conducting courts with limited civil or
criminal jurisdiction (including management
of permits, rates and registration of domestic
or native animals).
DRM003.002.012 Military Law Details or information on:

1. body of law that relates to the discipline, trial
and punishment of defence personnel;
2. Records of hearing (to determine whether a
command is lawful or if service personnel
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have met their obligations) conducted under
established military courts.
3. Records of guidelines and application of
regulations regarding the treatment of
prisoners of war and captured civilians in
times of war.
DRM003.002.013 Shariah Law 1. Records regarding Shariah Law

2. Records of hearings and court results
DRM003.002.014 Privacy Protection Details or information on:

1. Initiatives to protect an individual's rights to
the confidentiality of their personal
information;
2. Guidelines on information privacy laws and
privacy principles for individuals, businesses
and organisations;
3. Records of compliancy with legislation and
guidelines (including investigating breaches
of privacy and evaluating new technology for
potential risks to individual privacy).
DRM003.002.015 Prosecution Details or information on:

Services 1. Records of individuals or organization
involved in trial for criminal offences.
2. Records of legal proceedings carried against
a party in the interests of the public.
4.5.3. DRM003.003 Security
DRM003.003 Security Data Category refers to the categorization of information that are used
in
1. Maintaining the safety of Malaysia at all levels of society;
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2. Guarding against internal or external threats to peace and stability;

3. Supporting law enforcement, community protection and corrective services; and
4. Coordinating intelligence gathering and international security activities.
The Data Sub-category which falls under DRM003.003 Security Data Category are listed in
the table below:
DRM003.003.001 Corrective Services Details or information on:
1. Records on the punishment of individuals
who have been convicted of an offence;
2. standards and guidelines for correctional
facilities and staff;
3. Records of probation and parole activities
management (including support for inmates'
families).
DRM003.003.002 External Security Details or information on:

1. initiatives to protect Malaysia’s international
security interests;
2. Records of risks analysis to Malaysian
citizens, territories and property overseas
(including liaison with international security
and law enforcement bodies).
DRM003.003.003 Information Security Details or information on:

1. List of initiatives to protect government-held
data and information, government networks,
and information systems and procedures
(including data and information on private
individuals, businesses and organisations);
2. protection guidelines and standards;
3. Compliancy with government security
policy;
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4. Records of assistance provided for
businesses and organisations to assess
and improve their information systems.
DRM003.003.004 Intelligence Details or information on:

1. Records on the collection of information by
covert means, to protect Malaysia from
threats to national security;
2. Records of surveillance operations and
investigation of the use of technology to
facilitate intelligence gathering (including
foreign intelligence gathering in relation to
strategic, political, economic or scientific
activities).
DRM003.003.005 Law Enforcement Details or information on:

1. Records of reduction management on
violence and the use of illicit substances;
2. Records of public safety improvement and
repeat offences reduction;
3. rules and regulations that govern the
actions of citizens;
4. Records of service coordination of law
enforcement agencies across jurisdictions
(including activities to address 'white-collar'
and corporate crime).
DRM003.003.006 National Security Details or information on:

1. Initiatives to protect Malaysian continents
2. Records on identified and apprehended
individuals who may pose a threat to
national security;
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3. Records of the security and intelligence
services review.
DRM004 Government Supporting Service Data Area Domain
The DRM004 Government Supporting Service Data Area Domain refers to the data required
by the Government (independent of the ministries/ agencies performing them) in order to
provide the legislation and policies, programmatic and managerial foundation to support the
Government operations in the provision of government services to individuals, businesses and
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Figure 18: DRM004 Government Supporting Service Data Area Domain
The structure of DRM004 Government Supporting Service Data Area Domain incorporates the
Data Category and Data Sub-category, as shown in the table below:
Domain
DRM004 DRM004.001 Information and DRM004.001.001 Information and
Governmen Knowledge Exchange Knowledge Exchange
t Supporting DRM004.001.002 Analysis and
Service Reporting
Business DRM004.001.003 Discussion Forums
Area DRM004.001.004 Guidance
Domain Dissemination
DRM004.001.005 Information and
Knowledge Dissemination
DRM004.001.006 Knowledge
Presentation
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Domain
DRM004.001.007 Research and
Development
DRM004.001.008 Information from
Citizens
DRM004.002 Statistical Service DRM004.002.001 Census
DRM004.002.002 Statistical Compilation
and Analysis
DRM004.002.003 Statistical Standards
DRM004.002.004 Statistics Coordination
DRM004.002.005 Statistics
Dissemination
DRM004.003 Governance DRM004.003.001 Civic Events
DRM004.003.002 Constitutional Matters
DRM004.003.003 Electoral Matters
DRM004.003.004 Assessment, Honours
and Awards Programs
DRM004.003.005 Intergovernmental
Relations
DRM004.003.006 Legislative Drafting
DRM004.003.007 Official Protocol
DRM004.003.008 Parliamentary
Chamber Support
DRM004.003.009 Parliamentary
Committee and Member Support
DRM004.003.010 Public Administration
DRM004.003.011 Regulation
Development
DRM004.004 Planning and DRM004.004.001 Budget Delivery
Budgeting DRM004.004.002 Budget Formulation
DRM004.004.003 Business Improvement
DRM004.004.004 Architecture
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Domain
DRM004.004.005 legal Advice
DRM004.004.006 Outcomes and
Outputs
DRM004.004.007 Procurement Planning
DRM004.004.008 Strategic Planning
DRM004.004.009 Workforce Planning
DRM004.005 Public Affairs DRM004.005.001 Customer Service
DRM004.005.002 Government
Campaigns
DRM004.005.003 Government Media
DRM004.005.004 Public Consultation
DRM004.005.005 Public Relations
DRM004.006 Revenue DRM004.006.001 Agency Asset Sales
Collection DRM004.006.002 Debt Collection
DRM004.006.003 Government Assets
Sales
DRM004.006.004 Sales of Goods and
Services
DRM004.006.005 Tax Collection
DRM004.006.006 User Fee Collection
4.6.1. DRM004.001 Information and Knowledge Exchange
DRM004.001 Information and Knowledge Exchange Data Category refers to the

categorization of information that are used in supporting avenues through which the
government exchanges information and explicit knowledge with individuals, businesses and
organisations within the community – this includes research and development, the creation of
explicit knowledge, advice, reporting and the dissemination of information and regulatory
guidance.
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The Data Sub-category which falls under DRM004.001 Information and Knowledge Exchange
Data Category are listed in the table below:

DRM004.001.001 Information and Details or information on:
Knowledge Exchange 1. Records of advice, guidelines and
consultative services to support the
implementation of a specific service for
citizens;
2. Records of advice, information and
guidelines as knowledge and experience
transferred to citizens through advice,
information and guidance.
DRM004.001.002 Analysis and Details or information on:

Reporting 1. Analysis data on sets of information and
reporting on the results.
DRM004.001.003 Discussion Forums Details or information on:

1. Provision records of public forums to
promote, facilitate and enable the transfer
and exchange of information and
knowledge through discussion (including
organised and facilitated public gatherings
and meetings, and electronic / online
forums).
DRM004.001.004 Guidance Details or information on:

Dissemination 1. Records of guidelines published and
broadcasted to assist in the interpretation
and implementation of regulations.
DRM004.001.005 Information and Details or information on:

Knowledge Dissemination 2. government information that can be
published and broadcasted
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3. Guidelines on how to disseminate
information and knowledge
DRM004.001.006 Knowledge Details or information on:

Presentation 1. sets of government information or explicit
knowledge captured, catalogued and
organised into formats ready for people to
use such as documents, publications,
knowledge bases and information bases
(including information types such as
policies, procedures, facts, results of
experience, problem solutions, standards,
guidelines, rules, education and training
materials, agency profiles, etc).
DRM004.001.007 Research and Details or information on:

Development 1. Data and information of research that is
gathered and results of the research that is
disseminated.
2. new products, services, technologies,
methodologies and ideas that has been
researched, developed and evaluated
DRM004.001.008 Information from Details or information on:

Citizens 1. records of avenues provided for individuals,
businesses and other organisations to
submit information to the government about
their person, business or organisation;
2. Records of avenues provided for individuals,
businesses and other organisations to view
information held about them by the
government, and to check the progress and
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status of information transactions with the
government.
4.6.2. DRM004.002 Statistical Service
DRM004.002 Statistical Service Data Category refers to the categorization of information that
are used in providing a high quality, objective and responsive statistics service to assist and
encourage informed decision making, research and discussion within governments and the
community.
The Data Sub-category which falls under DRM004.002 Statistical Service Data Category are
DRM004.002.001 Census Details or information on:
1. Records of information collected from
people, households, businesses and the
administrative systems of government
agencies (including the Population Census,
household surveys, business surveys and
information collections from government
agencies).
DRM004.002.002 Statistical Details or information on:

Compilation and Analysis 1. Numerical facts (statistics) that is compiled
and analysed to identify trends and
significant information – categories may
focus on economic or social matters,
government activities or the population in
general (including liaison with other
organisations to coordinate the collection of
statistics).
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DRM004.002.003 Statistical Details or information on:
Standards 1. records of standards for numerical facts
issued to the Malaysian community to
ensure the information is coherent,
comprehensible and consistent;
2. guidelines and statistical standard that is to
be advised to official bodies within
Malaysia;
DRM004.002.004 Statistics Details or information on:

Coordination 1. records on the co-ordinated collection of
statistics across official bodies in Malaysia;
2. Records of statistics that are coherent
relatable and fit for purpose.
DRM004.002.005 Statistics Details or information on:

Dissemination 1. statistical information that is compiled and
disseminated for use by a broad cross-
section of the community, businesses, the
research sector, the media, government
departments and agencies, other
governments and international agencies –
statistical categories may focus on the
population, economic or social matters,
environmental matters or government
activities relevant to the Malaysian public.
4.6.3. DRM004.003 Governance
DRM004.003 Governance Data Category refers to the categorization of information that are
used in
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1. Executing legislative processes in the Parliament, assemblies or councils, where

officers are elected to represent citizens;
2. Administering committees that report to legislative bodies;
3. Managing elections of government representatives and sponsoring major community
events, which includes official duties carried out by the titular head of the government
or municipality (including managing the machinery of government processes at all
levels of government).
The Data Sub-category which falls under DRM004.003 Governance Data Category are listed
in the table below:
DRM004.003.001 Civic Events Details or information on:
1. records on community events and
ceremonies organised to mark significant
occasions;
2. records on security, publicity and
entertainment coordination;
3. Records on public facilities, car parking and
seating arrangement (including liaison with
local businesses, volunteers and community
groups).
DRM004.003.002 Constitutional Details or information on:

Matters 1. management of system of fundamental
principles that provide the governance
framework for a nation, state, territory or
municipality;
2. policy and procedures administration for
constitutional review and amendment;
3. Guidelines on the implications of
intervention in constitutional litigation
(including the activities of committees
involved in constitutional matters).
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DRM004.003.003 Electoral Matters Details or information on:
1. records of voting administration to elect
representatives for public office;
2. the result of referenda to amend the
constitution;
3. Procedures of electoral rolls and enrolment;
4. Records on provision management of polling
booths, ballot papers and scrutiny of
electoral processes;
5. Records of results of elections that is
distributed via any medium (including
electoral information and education
programs).
DRM004.003.004 Assessment, Details or information on:

Honours and Awards Programs 1. Records of the coordination and promotion
management for ceremonies that is
conducted to pay tribute to notable
achievements;
2. selection criteria and the framework of levels
of honour that has been established;
3. Records of medals that are designed and
produced;
4. Records of research and evaluation of
nominations;
5. Records of the register of awards;
DRM004.003.005 Intergovernmental Details or information on:

Relations 1. records of associations between Malaysian
government jurisdictions;
2. administration records of inter-jurisdictional
bodies, grants and reforms;
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3. Agreements negotiation details on matters
other than trade.
DRM004.003.006 Legislative Drafting Details or information on:

1. the legal instruments prepared for the
parliament of any jurisdiction;
2. data and results of government policy and
the constitutional environment that has been
analysed;
3. legal effect of existing legislation that has
been interpreted;
4. Guidelines on legislative proposals.
DRM004.003.007 Official Protocol 1. activities of high-level government

representatives;
2. Records of conventions, customs and
arrangements required that has been
determined as appropriate during formal
procedures and functions, either in Malaysia
or overseas (including research, advice and
support services for occasions where official
protocol is to be followed).
DRM004.003.008 Parliamentary Details or information on:

Chamber Support 1. records of corporate assistance and security
services provided to Houses of Parliament,
assemblies or governing councils;
2. arrangements records of accommodation,
equipment and catering are made;
3. building and maintenance requirements;
4. Supervised records of broadcasts of
parliamentary proceedings.
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DRM004.003.009 Parliamentary Details or information on:
Committee and Member Support 1. records of administrative assistance
supplied to elected members in all tiers of
government in Malaysia to help them fulfil
their duties;
2. Management records of secretariat support
and secretarial staff;
3. Provision records of access to reference and
research services;
4. Guidelines on procedures and the
interpretation of standing orders.
DRM004.003.010 Public Details or information on:

Administration 1. Records of development and administration
of programs to implement the policies and
initiatives of the executive and elected
representatives;
2. Records review and evaluation of the
performance of such programs;
3. Policy and guidelines to improve public
administration.
DRM004.003.011 Regulation Details or information on:

Development 1. Records on the development and
establishment of regulations governing
conduct or behaviour in specific areas
(including researching and drafting
proposed and final regulations).
4.6.4. DRM004.004 Planning and Budgeting
DRM004.004 Planning and Budgeting Data Category refers to the categorization of

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1. Determining strategic direction,

2. Identifying and establishing programs, services and processes, and
3. Allocating resources (capital and labour) among those programs and processes.
The Data Sub-category which falls under DRM004.004 Planning and Budgeting Data Category
DRM004.004.001 Budget Delivery Details or information on:
1. legal appropriation and managerial
distribution of budget authority
DRM004.004.002 Budget Details or information on:

Formulation 2. Records of activities undertaken to
determine priorities for future spending and
to develop an itemised forecast of future
funding and expenditures during a targeted
period of time (including the collection and
use of performance information to assess
the effectiveness of programs and develop
budget priorities).
DRM004.004.003 Business Details or information on:

Improvement 1. Records of efforts to gauge the ongoing
effectiveness and efficiency of business
services and business processes and
opportunities identified for re-engineering or
restructuring;
2. Records of innovation to business solutions,
products and government services.
DRM004.004.004 Enterprise Details or information on:

Architecture 1. Records of activities involved in describing
the current state and defining the target
state for the Malaysian Government’s
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business, information, organisation,
people, processes and technology
(including establishment of a transition
strategy for achieving the target state).
DRM004.004.005 Legal Advice Details or information on:

1. Records of activities involved in obtaining
legal advice and resolving legal issues
during procurement processes and the
development of policies and programs
(including legal advice obtained in-house or
through appropriate external legal
advisors).
DRM004.004.006 Outcomes and Details or information on:

Outputs 1. Records of activities that align government
resources allocated through budget
formulation, execution and management
actions with examinations of program
objectives, performance, and demonstrated
results (including the review and evaluation
of outputs and outcomes).
DRM004.004.007 Procurement Details or information on:

Planning 1. Records of processes for ensuring that
appropriate investments are selected for
capital and operational expenditures.
DRM004.004.008 Strategic Planning Details or information on:

1. The annual and long-term goals that are
determined and the best approach
identified for achieving those goals
(including formulation of business,
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financial, human resources, ICT and
information strategies).
DRM004.004.009 Workforce Details or information on:

Planning 1. Requirements for workforce competencies
to meet the agency’s strategic goals and for
developing the strategies to meet these
requirements.
4.6.5. DRM004.005 Public Affairs
DRM004.005 Public Affairs Data Category refers to the categorization of information that are
used in the exchange of information and communication between the government, citizens
and stakeholders in direct and indirect support of citizen services, public policy, and/or the
national interest.
The Data Sub-category which falls under DRM004.005 Public Affairs Data Category are listed
in the table below:
DRM004.005.001 Customer Service Details or information on:
1. Provision of information on government’s
operation and service offerings to citizens.
2. interactions and relationships management
with those citizens as customers of the
government;
3. protection of citizens’ rights to access
4. Records of facilities management where
trained personnel are available to answer
questions or provide advice via the
telephone;
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DRM004.005.002 Government Details or information on:
Campaigns 1. Records of marketing management of
government services products and
programs to the general public in an attempt
to promote awareness and increase the
number of customers / beneficiaries of those
services and programs.
DRM004.005.003 Government Media Details or information on:

1. Management records of government
advertising and communications activities;
2. Advertisements and advertising campaign
material that has been developed (including
production of media releases, public notices,
commercial and employment opportunities).
DRM004.005.004 Public Consultation Details or information on:

1. Records of the management of soliciting,
maintaining and responding to public
comments regarding proposed government
policy and regulations.
DRM004.005.005 Public Relations Details or information on:

1. Efforts to promote an organisation’s image
through the effective handling of citizen
concerns.
4.6.6. DRM004.006 Revenue Collection
DRM004.006 Revenue Collection Data Category refers to the categorization of information

that are used in the collection of Government income from all sources.
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The Data Sub-category which falls under DRM004.006 Revenue Collection Data Category are
DRM004.006.001 Agency Asset Details or information on:
Sales 1. Records of the receipt of monies through the
disposal and sale of government agency
assets to the private sector (e.g. government
furniture, office fittings, computing
hardware).
DRM004.006.002 Debt Collection Details or information on:

1. Records of the collection of money owed to
the government from both foreign and
domestic sources (including monies from
individuals, businesses and other
organisations).
DRM004.006.003 Government Details or information on:

Assets Sales 1. Records of the management of acquisition,
oversight, tracking, and sale of non-internal
assets managed by the government with a
commercial value and sold to the private
sector (including public infrastructure,
utilities and enterprises. It does not include
assets owned by government agencies).
DRM004.006.004 Sales of Goods 1. The information of goods and services cost

and Services and price offered to the public and other non-
government entities.
DRM004.006.005 Tax Collection Details or information on:

1. records of the collection of taxes and levies
from business and the community;
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2. Records of the assessment and review of
the operation of the tax system.
DRM004.006.006 User Fee Details or information on:

Collection 1. Records of the collection of fees imposed
on individuals or organisations for the
provision of government services and for
the use of government goods or resources
(e.g. national parks).
DRM005 Government Resource Management Data Area

Domain
The DRM005 Government Resource Management Data Area Domain refers to the data
required by the Government (independent of the ministries/ agencies performing them) in
order to enable the Government to operate effectively and efficiently.
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Figure 19: DRM005 Government Resource Management Data Area Domain
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The structure of DRM005 Government Resource Management Data Area Domain

incorporates the Data Category and Data Sub-category, as shown in the table below:
Domain
DRM005 DRM005.001 BRM005.001.001 Accommodation
Government Administrative Management
Resource Management BRM005.001.002 Facilities, Fleet and
Management Equipment Management
Data Area BRM005.001.003 Help Desk Services
Domain BRM005.001.004 Physical Security
Management
BRM005.001.005 Travel
BRM005.001.006 Workplace Policy
Development and Management
DRM005.002 Financial BRM005.002.001 Accounting
Management BRM005.002.002 Asset and Liability
Management
BRM005.002.003 Collections and
Receivables
BRM005.002.004 Cost
Accounting/Performance Measurement
BRM005.002.005 Financial Reporting
BRM005.002.006 Financial Resource
Management
BRM005.002.007 Management of Public
Monies
BRM005.002.008 Payments
DRM005.003 Human BRM005.003.001 Benefits Management
Resource Management BRM005.003.002 Employee Performance
Management
BRM005.003.003 Organisation and Position
Management
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Domain
BRM005.003.004 Recruitment
BRM005.003.005 Remuneration
Management
BRM005.003.006 Separation Management
BRM005.003.007 Training and Development
BRM005.003.008 Workplace Relations
DRM005.004 ICT BRM005.004.001 ICT Operations &
Management Infrastructure Management
BRM005.004.002 ICT Resources Access
Management
BRM005.004.003 ICT Service Assistance
BRM005.004.004 ICT Service Management
BRM005.004.005 ICT Solution Delivery and
Maintenance
BRM005.004.006 ICT Supplier Relationship
Management
DRM005.005 Information BRM005.005.001 Document and Records
and Knowledge Management
Management BRM005.005.002 Information Exchange
Standards
BRM005.005.003 Information Management
Standards
BRM005.005.004 Information Rights
Management
Management
BRM005.005.006 Knowledge Management
BRM005.005.007 Library Management
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4.7.1. DRM005.001 Administrative Management
DRM005.001 Administrative Management Data Category refers to the categorization of

information that are used in the day-to-day management and maintenance of the internal
infrastructure.
The Data Sub-category which falls under DRM005.001 Administrative Management Data
DRM005.001.001 Accommodation Details or information on:
Management 1. the determination and management of
accommodation needs;
2. Plan for acquiring and maintaining
accommodation furnishings.
DRM005.001.002 Facilities, Fleet and Details or information on:

Equipment Management 1. Management of maintenance,
administration and operation of office
buildings, fleets, machinery, and other
capital assets that are possessions of the
government.
DRM005.001.003 Help Desk Details or information on:

Services 1. The management of a service centre to
respond to government and contract
employees' technical and administrative
questions.
DRM005.001.004 Physical Security Details or information on:

Management 1. Guidelines of ensuring physical protection of
an organisation’s personnel, assets and
facilities (including security clearance
management).
DRM005.001.005 Travel Details or information on:
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1. Planning, preparing and monitoring of
business related traveling for an
organisation’s employees.
DRM005.001.006 Workplace Policy Details or information on:

Development and Management 1. workplace policies such as dress codes,
time reporting requirements, telecommuting,
etc.
4.7.2. DRM005.002 Financial Management
DRM005.002 Financial Management Data Category refers to the categorization of information

that are used in the use of financial information to measure, operate and predict the
effectiveness and efficiency of an entity's activities in relation to its objectives. The ability to
obtain and use such information is usually characterised by having in place policies, practices,
standards and a system of controls that reliably capture and report activity in a consistent
manner.
The Data Sub-category which falls under DRM005.002 Financial Management Data Category
DRM005.002.001 Accounting Details or information on:
1. Accounting records for assets, liabilities,
revenues and expenses associated with the
maintenance of government programs and
expenditure of government appropriations in
accordance with applicable standards.
DRM005.002.002 Asset and Liability Details or information on:

Management 1. The management records of assets and
liabilities of the government (including the
major assets and liabilities presented on the
government balance sheet that contribute
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towards the net debt and net worth of the
Malaysian Government).
DRM005.002.003 Collections and Details or information on:

Receivables 1. Deposits, fund transfers, and receipts for
sales or service.
DRM005.002.004 Cost Details or information on:

Accounting/Performance 1. Cost information (useful to both internal and
Measurement external groups concerned with the way in
which an organisation uses, accounts for,
safeguards and controls its resources to
meet its objectives) that has been
accumulated, measured, analysed,
interpreted, and reported.
2. Cost accounting information is necessary in
establishing strategic goals, measuring
service efforts and accomplishments and
relating efforts to accomplishments.
3. Cost accounting, financial accounting and
budgetary accounting all draw information from
common data sources.
DRM005.002.005 Financial Reporting Details or information on:

1. Provision management of financial
information,
2. Report of financial transactions that has
been analysed.
DRM005.002.006 Financial Resource Details or information on:

Management 1. management records of government
financial assets;
2. Provide advice on legislative responsibilities
and reporting requirements;
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3. Manage the efficient, effective and ethical
use of government resources.
DRM005.002.007 Management of Details or information on:

Public Monies 1. management records of the government
budget process including the development
of plans and programs, budgets, and
performance outputs as well as financing
government programs and operations
through appropriation and apportionment of
direct and reimbursable spending authority,
fund transfers, investments and other
financing mechanisms.
DRM005.002.008 Payments Details or information on:

1. records of disbursements of government
funds, via a variety of mechanisms, to
government and private individuals,
government agencies, state, territory, local
and international governments, and the
private sector, to effect payment for goods
and services, or distribute entitlements,
benefits, grants, subsidies, loans or claims.
DRM005.002.009 Procurement Details or information on:

1. Procurement requirements.
2. Records of management of planning,
controlling and decision making in
maximizing value, minimizing cost and
reduce risk.
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4.7.3. DRM005.003 Human Resource Management
DRM005.003 Human Resource Management Data Category refers to the categorization of

information that are used in all activities associated with the recruitment and management of
personnel.
The Data Sub-category which falls under DRM005.003 Human Resource Management Data
DRM005.003.001 Benefits Details or information on:
Management 1. Management of design, development and
implementation of benefit programs that
attract, retain and support current and
former agency employees (including
establishing and communicating benefits
programs);
DRM005.003.002 Employee Details or information on:

Performance Management 1. the design, development and
implementation of a comprehensive
performance management approach to
ensure agency employees are
demonstrating competencies required of
their work assignments;
2. Performance management strategies that
enables managers to make distinctions in
performance and links individual
performance to agency goal and mission
accomplishment (including management of
employee performance at the individual level
and evaluation of the overall effectiveness of
the agency’s employee development
approach).
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DRM005.003.003 Organisation and Details or information on:
Position Management  The management records of the design,
development and implementation of
organisational and position structures.
DRM005.003.004 Recruitment Details or information on:

1. procedures that are established for
recruiting and selecting high-quality,
productive employees with the right skills
and competencies, in accordance with merit
system principles (including developing a
staffing strategy and plan);
2. applicant evaluation approach;
3. vacancy;
4. management records on the evaluation of
candidates against the competency
requirements for the position;
5. records of initiations of pre-employment
activities;
DRM005.003.005 Remuneration Details or information on:

Management 1. Management of the design, development
and implementation of compensation
programs that attract, retain and fairly
compensate agency employees.
DRM005.003.006 Separation Details or information on:

Management 1. employee separation programs that assist
employees in transitioning to non-
Government employment;
2. records of unproductive, non-performing
employees;
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3. Records of employees transitioning to
retirement.
DRM005.003.007 Training and Details or information on:

Development 1. management of the design, development
and implementation of a comprehensive
employee development approach
DRM005.003.008 Workplace Details or information on:

Relations 1. Management of the design, development
and implementation of programs that strive
to maintain an effective employer-employee
relationship that balances the agency’s
needs against its employees’ rights.
2. The relationship between the agency and its
unions and bargaining units.
4.7.4. DRM005.004 ICT Management
DRM005.004 ICT Management Data Category refers to the categorization of information that
are used in the coordination of information and technology resources and solutions required
by the Government to support or provide a service.
The Data Sub-category which falls under DRM005.004 ICT Management Data Category are
DRM005.004.001 ICT Operations & Details or information on:
Infrastructure Management 1. Guidelines to manage and maintain
standard operations within the ICT
environment and supporting the ICT
infrastructure;
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DRM005.004.002 ICT Resources Details or information on:
Access Management 1. Records of user access to ICT resources;
2. Records on provision of authentication and
verification of user identity and authority to
access;
3. Records of license activation and expiration
4. Management of user access activities (log,
track and monitor);
DRM005.004.003 ICT Service Details or information on:

Assistance 1. Records of requests for service or incidents
causing disruption to normal service
operation or reduction in quality of service;
2. Records of resolution provision and support
for requests and incidents
3. Records of change to remedy causes of
disruption or service quality reduction.
DRM005.004.004 ICT Service Details or information on:

Management 1. Activities and processes involved in
providing quality ICT services (including
management of the ability to meet demand
for services; management of the agreed
levels of service between the ICT service
provider and the service customer;
management of the ICT configuration that’s
supports service provision; and includes
management of change to ICT resources).
DRM005.004.005 ICT Solution Details or information on:

Delivery and Maintenance 1. Activities associated with delivering and
maintaining software services and
applications to meet business and corporate
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needs. Business solutions may include in-
house, inter-agency and vendor-supplied
software services and applications.
DRM005.004.006 ICT Supplier Details or information on:

Relationship Management 1. Management of the contractual relationships
between the organisation and suppliers of
ICT services and software solutions;
2. Establish, monitor and report on
achievement of agreed service levels.
4.7.5. DRM005.005 Information and Knowledge Management
DRM005.005 Information and Knowledge Management Data Category refers to the

categorization of information that are used in
1. The ownership or custody of information and intellectual assets held by the government,
and
2. The governance of information collection, arrangement, storage, maintenance,
retrieval, dissemination and destruction which also includes maintaining the policies,
guidelines and standards regarding information management and governance.
The Data Sub-category which falls under DRM005.005 Information and Knowledge
Management Data Category are listed in the table below:
DRM005.005.001 Document and Details or information on:
Records Management 1. Records of the management of operations
surrounding ownership or custody,
management, preservation, destruction and
discovery of the official documents and
records for an agency (including
management and stewardship of information
held by a government agency; management
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and maintenance of ongoing operational
information; archival and retrieval of ageing
or obsolete information; and destruction of
material no longer legally required to be
kept.)
DRM005.005.002 Information Details or information on:

Exchange Standards 1. Standards established to facilitate business
interoperability and the exchange of data
and information between government
agencies, and between the government and
private individuals, businesses and
organisations (including information
infrastructures for government use).

Management Standards 1. Standards established around the creation,
capture, management and disposal of
government records and documentation;
2. Guidelines for ensuring the accessibility of
government information to individuals
including people with special needs;
3. Records of the organisation and use of
4. Best practice information management
strategies.
DRM005.005.004 Information Rights Details or information on:

Management  Management of information rights such as
freedom of information, intellectual property
and copyright, and privacy of information.

Security Management
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1. Activities involved in protecting government
information from unauthorised access, use,
disclosure, disruptions, modification or
destruction;
2. Management of creation, maintenance and
implementation of security policies,
procedures and controls;
3. Affect the exposure, monitoring and
management of security breaches.
DRM005.005.006 Knowledge Details or information on:

Management 1. The management and maintenance of
content of the intellectual assets of the
government comprising explicit knowledge
(recorded, formal, and structured) and tacit
knowledge (not recorded, unspoken,
informal).
2. Explicit knowledge includes bodies of
information created for the use and benefit
of government resources and members of
the public, such as knowledge artefacts,
knowledge bases and information bases that
are accessible, presentable, transmittable,
and can be held online or in hard copy
formats.
3. Tacit knowledge includes information held
by a person or between a group of people
derived from personal experience and
interpretation.
4. Knowledge management includes
converting tacit knowledge into explicit
knowledge through collaborative means of
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recording and formalising this experience
and interpretation.
DRM005.005.007 Library Details or information on:

Management 1. Records of management of the activities
surrounding acquisition, classification,
preservation, retrieval and lending of
published materials such as books,
periodicals, journals, manuscripts and other
information artefacts.
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5. Application Reference Model
Introduction
The Application Reference Model (ARM) is a business-driven, functional framework classifying

Application Service Category with respect to how these application functionalities support the
business objectives. The model aids in recommending application service capabilities which
are required for Government-supporting applications to ensure:
1. The application are able to meet the business requirements
2. The visibility of application functionalities, which will ease the decision in consolidation
or integration of applications.
Structure
The structure of the ARM is a tiered hierarchy representing the application category and
services required to enable the business functionality and services provided by the Malaysian
Government. The tiers are:

Refers to the generalized categorization of
Application Functionality application based on the nature of the
Level 1
Domain Government functionality and activities
surrounding the operations of the Government
Refers to a more specific category of the
Application Service application to enable the business functionality
Level 2
Category and services provided by the Malaysian
Government
Refers to the detailed application services
Application Service Sub- available in each application category to enable
Level 3
category the business functionality and services provided
by the Malaysian Government
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The ARM Application Domain separates the Malaysian Government application into seven (7)
distinct high-level application functionality categories:
ARM001
Customer-
facing
Functionality
ARM007 ARM002
Communication Process
& Support Automation
Functionality Functionality
Application
Functionality
Domain ARM003
ARM006 Back
Business
Office
Management
Functionality
Functionality
ARM005
ARM004
Business
Digital Asset
Analytical
Management
Management
Functionality
Functionality
Figure 20: ARM Application Domain
ARM001 Customer Facing Refers to the generalized categorization of

Functionality application required to enable the services that is
directly provided by the Government (independent
of the ministries/agencies performing them) to and
on behalf of the citizens (individuals, businesses
and other organizations), relating to the
Government
ARM002 Process Automation Refers to the generalized categorization of
Functionality application which automates the business
functionalities and processes within the
Government
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ARM003 Business Management Refers to the generalized categorization of

Functionality application used to maintain the business continuity
within the Government
ARM004 Digital Asset Refers to the generalized categorization of
Management Functionality application used to support the generation,
management and distribution of intellectual capital
and electronic media across the business and
extended enterprise.
ARM005 Business Analytical Refers to the generalized categorization of
Management Functionality application used to support the extraction,
aggregation and presentation of information to
facilitate decision analysis and business evaluation
ARM006 Back Office Refers to the generalized categorization of
Functionality application used to support the management of
enterprise planning and transactional-based
functions
ARM007 Communication and Refers to the generalized categorization of
Support Functionality application that provide additional support to the
business functionality and services efficiency within
the Government
ARM001 Customer Facing Functionality
ARM001 Customer Facing Functionality refers to the generalized categorization of application

required to enable the services that is directly provided by the Government (independent of
the ministries/agencies performing them) to and on behalf of the citizens (individuals,
businesses and other organizations), relating to the Government.
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Figure 21: ARM001 Customer Facing Functionality
The structure of ARM001 Customer Facing Functionality incorporates the Application Service
Category and Application Service Sub-category, as shown in the table below:
Application Application Service Application Services Sub-
Functionality Domain Category category
ARM001 Customer ARM001.001 Customer ARM001.001.001 Call Centre
Facing Functionality Relationship Management Management Services
(CRM) ARM001.001.002 Customer
Analytics Services
ARM001.001.003 Sales and
Marketing Services
ARM001.001.004 Product
Management Services
ARM001.001.005 Brand
Management Services
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ARM001.001.006
Customer/Account Management
Service
ARM001.001.007 Contract and
Profile Management Services
ARM001.001.008 Partner
Relationship Services
ARM001.001.009 Customer
Feedback Services
ARM001.001.010 Surveys
Services
ARM001.002 Customer ARM001.002.001
Preferences Personalisation Services
ARM001.002.002 Subscriptions
Services
ARM001.002.003 Alerts and
Notifications Services
ARM001.003 Customer ARM001.003.001 Online Help
Initiated Assistance Services
ARM001.003.002 Online
Tutorials Services
ARM001.003.003 Self-Service
Services
ARM001.003.004
Reservations/Registration
Services
ARM001.003.005 Multi-Lingual
Support Services
ARM001.003.006 Assistance
Request Services
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ARM001.003.007 Scheduling
Services
5.3.1. ARM001.001 Customer Relationship Management (CRM)
ARM001.001 Customer Relationship Management (CRM) refers to the categorization of

Application Service that are used to plan, schedule and control the activities between the
customer and the enterprise, both before and after a product or service is offered.
The Application Service Sub-category which falls under ARM001.001 Customer Relationship
Management (CRM) are listed in the table below:
Application Service Description
ARM001.001.001 Call Centre 1. Handle telephone sales and/or service to
Management Services the end customer
ARM001.001.002 Customer Analytics 1. Allow for the analysis of an organisation's

Services customers, as well as the scoring of third-
party information as it relates to an
organisation’s customers
ARM001.001.003 Sales and 1. Facilitate the promotion of a product or

Marketing Services service and capture of new business
ARM001.001.004 Product 1. Facilitate the creation and maintenance of

Management Services products and services
ARM001.001.005 Brand 1. Support the application of a trade name to a

Management Services product or service as well as developing an
awareness for the name
ARM001.001.006 Customer/Account 1. Support the retention and delivery of a

Management Service service or product to an organisation's
clients
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ARM001.001.007 Contract and 1. Provide a comprehensive view of all
Profile Management Services customer interactions, including calls, email,
correspondence and meetings; also
provides for the maintenance of a
customer’s account, business and personal
information
ARM001.001.008 Partner 1. Provide a framework to promote the

Relationship Services effective collaboration between an
organisation and its business partners,
particularly members of the distribution
chain (e.g. channel and alliance partners,
resellers, agents, brokers and dealers) and
other third parties that support operations
and service delivery to an organisation’s
customers; includes performance evaluation
of partners, if necessary
ARM001.001.009 Customer 1. Is used to collect, analyse and handle

Feedback Services comments and feedback from an
organisation's customers
ARM001.001.010 Surveys Services 1. Are used to collect useful information from

an organisation's customers
5.3.2. ARM001.002 Customer Preferences
ARM001.002 Customer Preferences refers to the categorization of Application Service that

are used to allow an organisation's customers to change a user interface and the way that
data is displayed.
The Application Service Sub-category which falls under ARM001.002 Customer Preferences
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ARM001.002.001 Personalisation 1. Change a user interface and how data is
Services displayed
ARM001.002.002 Subscriptions 1. Allow a customer to join a forum, listserv, or

Services mailing list
ARM001.002.003 Alerts and 1. Allow a customer to be contacted in relation

Notifications Services to a subscription or service of interest
5.3.3. ARM001.003 Customer Initiated Assistance
ARM001.003 Customer Initiated Assistance refers to the categorization of Application Service

that are to used allow customers to proactively seek assistance and service from an
organisation.
The Application Service Sub-category which falls under ARM001.003 Customer Initiated
Assistance are listed in the table below:
ARM001.003.001 Online Help 1. Provide an electronic interface to customer
Services assistance
ARM001.003.002 Online Tutorials 1. Provide an electronic interface to educate

Services and assist customers
ARM001.003.003 Self-Service 1. Allow an organisation's customers to sign up

Services for a particular service at their own initiative
ARM001.003.004 1. Allow electronic enrolment and

Reservations/Registration Services confirmations for services
ARM001.003.005 Multi-Lingual 1. Allow access to data and information in

Support Services multiple languages
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ARM001.003.006 Assistance 1. Support the approach from a customer for
Request Services support
ARM001.003.007 Scheduling 1. Define the set of capabilities that support the

Services plan for performing work or service to meet
the needs of an organisation’s customers
ARM002 Process Automation Functionality
ARM002 Process Automation Functionality refers to the generalized categorization of

application which automates the business functionalities and processes within the
Government.
Figure 22: ARM002 Process Automation Functionality
The structure of ARM002 Process Automation Functionality incorporates the Application

Service Category and Application Service Sub-category, as shown in the table below:
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Application Application Category Application Services

Domain
ARM002 Process ARM002.001 Tracing and ARM002.001.001 Process
Automation Services Workflow Tracing Services
ARM002.001.002 Case
Management Services
ARM002.001.003 Conflict
Resolution Services
ARM002.002 Routing and ARM002.002.001 Inbound
Scheduling Correspondence Management
Services
ARM002.002.002 Outbound
Correspondences Management
Services
5.4.1. ARM002.001 Tracing and Workflow
ARM002.001 Tracing and Workflow refers to the categorization of Application Service that are
used to provide automatic monitoring and routing of documents to the users responsible for
working on them to support each step of the business cycle.
The Application Service Sub-category which falls under ARM002.001 Tracing and Workflow
ARM002.001.001 Process Tracing 1. Allow the monitoring of activities within the
Services business cycle
ARM002.001.002 Case Management 1. Manage the life cycle of a particular claim or

Services investigation within an organisation to
include creating, routing, tracing,
assignment and closing of a case as well as
collaboration among case handlers
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ARM002.001.003 Conflict Resolution 1. Support the conclusion of contention or
Services differences within the business cycle
5.4.2. ARM002.002 Routing and Scheduling
ARM002.002 Routing and Scheduling refers to the categorization of Application Service that
are used to provide automatic directing and assignment or allocation of time for a particular
action or event.
The Application Service Sub-category which falls under ARM002.002 Routing and Scheduling
ARM002.002.001 Inbound 1. Manage externally initiated communication
Correspondence Management between an organisation and its
Services stakeholders
ARM002.002.002 Outbound 1. Manage internally initiated communication

Correspondences Management between an organisation and its
Services stakeholders
ARM003 Business Management Functionality
ARM003 Business Management Functionality refers to the generalized categorization of

application used to maintain the business continuity within the Government.
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Figure 23: ARM003 Business Management Functionality
The structure of ARM003 Business Management Functionality incorporates the Application

Domain
ARM003 Business ARM003.001 Management of ARM003.001.001 Change
Management Process Management Services
Services ARM003.001.002 Configuration
Management Services
ARM003.001.003 Requirements
Management Services
ARM003.001.004
Program/Project Services
ARM003.001.005
Governance/Policy Services
ARM003.001.006 Quality
Management Services
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Domain
ARM003.001.007 Business Rule
Management Services
ARM003.001.008 Risk
Management Services
ARM003.002 Organizational ARM003.002.001
Management Workgroup/Groupware Services
ARM003.002.002 Network
Management Services
ARM003.003 Investment ARM003.003.001 Strategic
Management Planning & Management
Services
ARM003.003.002 Portfolio
Management Services
ARM003.003.003 Performance
Management Services
ARM003.004 Supply Chain ARM003.004.001 Procurement
Management Services
ARM003.004.002 Sourcing
Services
ARM003.004.003 Inventory
Management Services
ARM003.004.004 Catalogue
Management Services
ARM003.004.005
Ordering/Purchasing Services
ARM003.004.006
Invoice/Requisition Tracking and
Approval Services
ARM003.004.007
Storefront/Shopping Cart
Services
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Domain
ARM003.004.008 Warehouse
Management Services
ARM003.004.009 Returns
Management Services
ARM003.004.010 Logistics and
Transportation Services
5.5.1. ARM003.001 Management of Process
ARM003.001 Management of Process refers to the categorization of Application Service that

are used to plan, schedule and control the activities between the users and the enterprise,
both before and after a product or service is offered.
The Application Service Sub-category which falls under ARM003.001 Management of Process
1. Control the process for updates or
modifications to the existing documents,
ARM003.001.001 Change
software or business processes of an
Management Services
organisation
1. Control the hardware and software

ARM003.001.002 Configuration environments, as well as documents of an
Management Services organisation
1. Gather, analyse and fulfil the needs and

ARM003.001.003 Requirements
prerequisites of an organisation's efforts
Management Services
1. Manage and control a particular effort of an

ARM003.001.004 Program/Project
organisation
Services
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1. Influence and determine decisions, actions,
ARM003.001.005 business rules and other matters within an
Governance/Policy Services organisation
1. Help determine the level that a product or

ARM003.001.006 Quality
service satisfies certain requirements
Management Services
1. Manage the enterprise processes that support

ARM003.001.007 Business Rule
an organisation and its policies
Management Services
1. Support the identification and probabilities or

chances of hazards as they relate to a task,
ARM003.001.008 Risk Management
decision or long-term goal; includes risk
Services
assessment and risk mitigation
5.5.2. ARM003.002 Organizational Management
ARM003.002 Organizational Management refers to the categorization of Application Service

that are used to support both collaboration and communication within an organisation.
The Application Service Sub-category which falls under ARM003.002 Organizational

Management are listed in the table below:
1. Support multiple users working on related
ARM003.002.001
tasks
Workgroup/Groupware Services
1. Monitor and maintain a communications

ARM003.002.002 Network network in order to diagnose problems, gather
Management Services statistics and provide general usage
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5.5.3. ARM003.003 Investment Management
ARM003.003 Investment Management refers to the categorization of Application Service that

are used to manage the financial assets and capital of an organisation.
The Application Service Sub-category which falls under ARM003.003 Investment

1. Support the determination of long-term goals
ARM003.003.001 Strategic Planning and the identification of the best approach for
& Management Services achieving those goals
1. Support the administration of a group of

ARM003.003.002 Portfolio
investments held by an organisation
Management Services
1. Measure the effectiveness of an

ARM003.003.003 Performance
organisation's financial assets and capital
Management Services
5.5.4. ARM003.004 Supply Chain Management
ARM003.004 Supply Chain Management refers to the categorization of Application Service

that are used to plan, schedule and control a supply chain and the sequence of organisations
and functions that mine, make or assemble materials and products from manufacturer to
wholesaler to retailer to consumer.
The Application Service Sub-category which falls under ARM003.004 Supply Chain
1. Support the ordering and purchasing of
ARM003.004.001 Procurement
products and services
Services
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1. Support the supply of goods or services as
well as the tracking and analysis of costs for
ARM003.004.002 Sourcing Services
these goods
1. Provide for the balancing of customer service

ARM003.004.003 Inventory
levels with inventory investment
Management Services
1. Support the listing of available products or

ARM003.004.004 Catalogue
services that an organisation offers
Management Services
ARM003.004.005 1. Allow the placement of request for a product

Ordering/Purchasing Services
ARM003.004.006 1. Support the identification of where a shipment
Invoice/Requisition Tracking and or delivery is within the business cycle
Approval Services
1. Support the online equivalent of the
ARM003.004.007 supermarket cart, where orders and
Storefront/Shopping Cart Services merchandise are placed
1. Provide for the storage and movement of

materials within a warehouse, including these
ARM003.004.008 Warehouse
processes: material receipt, order picking,
Management Services
packaging, labelling and shipping
1. Collect, analyse and resolve product returns

ARM003.004.009 Returns
or service cancellations
Management Services
1. Provide for efficient freight and traffic

ARM003.004.010 Logistics and
management
Transportation Services
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ARM004 Digital Asset Management Functionality
ARM004 Digital Asset Management Functionality refers to the generalized categorization of

application used to support the generation, management and distribution of intellectual capital
and electronic media across the business and extended enterprise.
Figure 24: ARM004 Digital Asset Management Functionality
The structure of ARM004 Digital Asset Management Functionality incorporates the Application
Domain
ARM004 Digital ARM004.001 Content ARM004.001.001 Content
Asset Services Management Authoring Services
ARM004.001.002 Content
Review and Approval Services
ARM004.001.003 Tagging and
Aggregation Services
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Domain
ARM004.001.004 Content
Publishing and Delivery Services
ARM004.001.005 Syndication
Management Services
ARM004.002 Document ARM004.002.001 Document
Management Imaging and OCR Services
ARM004.002.002 Document
Referencing Services
Revisions Services
ARM004.002.004
Library/Storage Services
Review and Approval Services
Conversion
ARM004.002.007 Indexing
ARM004.002.008 Classification
ARM004.003 Knowledge ARM004.003.001 Information
Management Retrieval Services
ARM004.003.002 Information
Mapping/Taxonomy Services
Sharing Services
ARM004.003.004 Categorisation
Services
ARM004.003.005 Knowledge
Engineering Services
Capture Services
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Domain
Distribution and Delivery
Services
ARM004.003.008 Smart
Documents Services
ARM004.004 Records ARM004.004.001 Record
Management Linking/Association Services
Retirement Services
ARM004.004.003 Digital Rights
Management Services
5.6.1. ARM004.001 Content Management
ARM004.001 Content Management refers to the categorization of Application Service that are
used to manage the storage, maintenance and retrieval of documents and information of a
system or website.
The Application Service Sub-category which falls under ARM004.001 Content Management
1. Allow for the creation of tutorials, CBT
ARM004.001.001 Content Authoring courseware, websites, CD-ROMs and other
Services interactive programs
1. Allow for the approval of interactive

ARM004.001.002 Content Review
programs
and Approval Services
1. Support the identification of specific content

ARM004.001.003 Tagging and within a larger set of content for collection
Aggregation Services and summarisation
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1. Allow for the propagation of interactive
ARM004.001.004 Content Publishing
programs
and Delivery Services
ARM004.001.005 Syndication 1. Control and regulate an organisation's brand

Management Services
5.6.2. ARM004.002 Document Management
ARM004.002 Document Management refers to the categorization of Application Service that

are used to control the capture and maintenance of an organisation's documents and files.
The Application Service Sub-category which falls under ARM004.002 Document Management
ARM004.002.001 Document Imaging 1. Support the scanning of documents
and OCR Services
1. Support the redirection to other documents
and information for related content
Referencing Services
1. Support the versioning and editing of content

and documents
Revisions Services
1. Support document and data warehousing

ARM004.002.004 Library/Storage
and archiving
Services
1. Support the editing and commendation of

ARM004.002.005 Document Review
documents before releasing them
and Approval Services
1. Support the changing of files from one type

of format to another
Conversion
1. Support the rapid retrieval of documents

ARM004.002.007 Indexing through a structured numbering construct
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1. Support the categorisation of documents
ARM004.002.008 Classification
5.6.3. ARM004.003 Knowledge Management
ARM004.003 Knowledge Management refers to the categorization of Application Service that

are used to identify, gather and transform documents, reports and other sources into
meaningful information.
The Application Service Sub-category which falls under ARM004.003 Knowledge

1. Allow access to data and information for use
by an organisation and its stakeholders
Retrieval Services
1. Support the creation and maintenance of

ARM004.003.002 Information relationships between data entities, naming
Mapping/Taxonomy Services standards and categorisation
1. Support the use of documents and data in a

ARM004.003.003 Information Sharing multi-user environment for use by an
Services organisation and its stakeholders
1. Allow classification of data and information

ARM004.003.004 Categorisation into specific layers or types to support an
Services organisation
1. Support the translation of knowledge from

ARM004.003.005 Knowledge an expert into the knowledge base of an
Engineering Services expert system
ARM004.003.006 Knowledge 1. Facilitate collection of data and information

Capture Services
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1. Support the transfer of knowledge to the end
customer
Distribution and Delivery Services
1. Support the interaction of information and

process (business logic) rules between
users of the document (i.e. the logic and use
ARM004.003.008 Smart Documents
of the document is embedded within the
Services
document itself and is managed within the
document parameters)
5.6.4. ARM004.004 Records Management
ARM004.004 Records Management refers to the categorization of Application Service that are
used to store, protect, archive, classify and retire documents and information.
The Application Service Sub-category which falls under ARM004.004 Records Management
1. Support the correlation between logical data
ARM004.004.001 Record
and information sets
Linking/Association Services
1. Support the termination or cancellation of

ARM004.004.002 Document documents and artefacts used by an
Retirement Services organisation and its stakeholders
1. Support the claim and ownership of

ARM004.004.003 Digital Rights intellectual capital and artefacts belonging to
Management Services an organisation
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ARM005 Business Analytical Functionality
ARM005 Business Analytical Functionality refers to the generalized categorization of

application used to support the extraction, aggregation and presentation of information to
facilitate decision analysis and business evaluation.
Figure 25: ARM005 Business Analytical Functionality
The structure of ARM005 Business Analytical Functionality incorporates the Application

Domain
ARM005 Business ARM005.001 Analysis and ARM005.001.001 Mathematical
Analytical Services Statistics Services
ARM005.001.002
Structural/Thermal Services
ARM005.001.003 Radiological
Services
ARM005.001.004 Forensics
Services
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Domain
ARM005.002 Visualization ARM005.002.001 Graphic/Charting
Services
ARM005.002.002 Imagery Services
ARM005.002.003 Multimedia
Services
ARM005.002.004
Mapping/Geospatial/Elevation/GPS
Services
ARM005.002.005 CAD Services
ARM005.003 Knowledge ARM005.003.001Data Mining
Discovery Services
ARM005.003.002 Modelling
Services
ARM005.003.003 Simulation
Services
ARM005.004 Business ARM005.004.001 Demand
Intelligence Forecasting/Management Services
ARM005.004.002 Balanced
Scorecard Services
ARM005.004.003 Decision Support
and Planning Services
ARM005.005 Reporting ARM005.005.001 Ad hoc Services
ARM005.005.002
Standardised/Canned Services
ARM005.005.003 OLAP Services
5.7.1. ARM005.001 Analysis and Statistics
ARM005.001 Analysis and Statistics refers to the categorization of Application Service that
are used to examine business issues, problems and their solutions.
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The Application Service Sub-category which falls under ARM005.001 Analysis and Statistics
1. Support the formulation and mathematical
analysis of probabilistic models for random
ARM005.001.001 Mathematical phenomena and the development and
Services investigation of methods and principles for
statistical inference
1. Support the use of data flow and data

ARM005.001.002 Structural/Thermal modelling diagrams for applying systematic
Services analysis of data
1. Support the use of radiation and x-ray

ARM005.001.003 Radiological technologies for analysis and scientific
Services examination
1. Support the analysis of physical elements

using science and technology for
ARM005.001.004 Forensics Services
investigative and legal purposes
5.7.2. ARM005.002 Visualization
ARM005.002 Visualization refers to the categorization of Application Service that are used to
convert data into graphical or picture form.
The Application Service Sub-category which falls under ARM005.002 Visualization are listed
in the table below:
1. Support the presentation of information in
ARM005.002.001 Graphic/Charting
the form of diagrams or tables
Services
1. Support the creation of film or electronic

ARM005.002.002 Imagery Services images from pictures or paper forms
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1. Support the representation of information in
more than one form to include text, audio,
ARM005.002.003 Multimedia
graphics, animated graphics and full motion
Services
video
1. Provide for the representation of position

information through the use of attributes
ARM005.002.004 Mapping/
such as elevation and latitude and longitude
Geospatial/ Elevation/GPS Services
coordinates
1. Stands for Computer Aided Design and

supports the design of products with
ARM005.002.005 CAD Services
computers
5.7.3. ARM005.003 Knowledge Discovery
ARM005.003 Knowledge Discovery refers to the categorization of Application Service that are
used to facilitate the identification of useful information from data.
The Application Service Sub-category which falls under ARM005.003 Knowledge Discovery
1. Provide for the efficient discovery of non-
ARM005.003.001Data Mining obvious, valuable patterns and relationships
Services within a large collection of data
1. Develop descriptions to adequately explain

relevant data for the purpose of prediction,
ARM005.003.002 Modelling Services pattern detection, exploration or general
organisation of data
ARM005.003.003 Simulation 1. Utilise models to mimic real-world processes

Services
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5.7.4. ARM005.004 Business Intelligence
ARM005.004 Business Intelligence refers to the categorization of Application Service that are
used to provide information that pertains to the history, current status or future projections of
an organisation.
The Application Service Sub-category which falls under ARM005.004 Business Intelligence
1. Facilitate the prediction of sufficient
ARM005.004.001 Demand production to meet an organisation's sales of
Forecasting/Management Services a product or service
1. Support the listing and analysis of both

positive and negative impacts
ARM005.004.002 Balanced
2. associated with a decision recommendation
Scorecard Services
functionality
1. Support the analysis of information and

ARM005.004.003 Decision Support predict the impact of decisions before they
and Planning Services are made
5.7.5. ARM005.005 Reporting
ARM005.005 Reporting refers to the categorization of Application Service that are used to
organise data into useful information.
The Application Service Sub-category which falls under ARM005.005 Reporting are listed in
the table below:
1. Support the use of dynamic reports on an as-
ARM005.005.001 Ad hoc Services needed basis
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1. Support the use of pre-conceived or pre-
ARM005.005.002
written reports
Standardised/Canned Services
1. Online Analytical Processing supports the

analysis of information that has been
ARM005.005.003 OLAP Services summarised into multidimensional views
and hierarchies
ARM006 Back Office Functionality
ARM006 Back Office Functionality refers to the generalized categorization of application used
to support the management of enterprise planning and transactional-based functions.
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Figure 26: ARM006 Back Office Functionality
The structure of ARM006 Back Office Functionality incorporates the Application Service
Category and Application Service Sub-category, as shown in the table below:
Application Domain Application Category Application Services
ARM006 Back Office ARM006.001 Data Management ARM005.001.001 Data
Services Exchange Services
ARM005.001.002 Data Mart
Services
ARM005.001.003 Data
Warehouse Services
ARM005.001.004 Metadata
Management Services
ARM005.001.005 Data
Cleansing Services
ARM005.001.006 Extraction and
Transformation Services
ARM005.001.007 Loading and
Archiving Services
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ARM005.001.008 Data
Recovery Services
ARM005.001.009 Data
Classification Services
ARM006.002 Human ARM006.002.001 Recruiting
Resources Services
ARM006.002.002 Resume
Management Services
ARM006.002.003 Career
Development and Retention
Services
ARM006.002.004 Time
Reporting Services
ARM006.002.005 Awards
Management Services
ARM006.002.006 Benefit
Management Services
ARM006.002.007 Retirement
Management Services
ARM006.002.008 Personnel
Administration Services
ARM006.002.009
Education/Training Services
ARM006.002.010 Health and
Safety Services
ARM006.002.011 Travel
Management Services
ARM006.003 Financial ARM006.003.001 Billing and
Management Accounting Services
ARM006.003.002 Credit/Charge
Services
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ARM006.003.003 Expense
Management Services
ARM006.003.004 Payroll
Services
ARM006.003.005
Payment/Settlement Services
ARM006.003.006 Debt
Collection Services
ARM006.003.007 Revenue
Management Services
ARM006.003.008 Internal
Controls Services
ARM006.003.009 Auditing
Services
ARM006.003.010 Activity-based
Management Services
ARM006.003.011 Currency
Translation Services
ARM006.004 Asset/Materials ARM006.004.001 Property/Asset
Management Management Services
ARM006.004.002 Asset
Cataloguing/Identification
Services
ARM006.004.003 Asset
Transfer, Allocation and
Maintenance Services
ARM006.004.004 Facilities
Management Services
ARM006.004.005
Computers/Automation
Management Services
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ARM006.005 Human ARM006.005.001 Resource
Capital/Workforce Management Planning and Allocation Services
ARM006.005.002 Skills
Management Services
ARM006.005.003 Workforce
Directory/Locator Services
ARM006.005.004
Team/Organisation Management
Services
ARM006.005.005 Contingent
Workforce Management
Services
ARM006.005.006 Workforce
Acquisition/Optimisation
Services
5.8.1. ARM006.001 Data Management
ARM006.001 Data Management refers to the categorization of Application Service that are
used to provide for the usage, processing and general administration of unstructured
information.
The Application Service Sub-category which falls under ARM006.001 Data Management are
ARM005.001.001 Data Exchange 1. Support the interchange of information
Services between multiple systems or applications;
includes verification that transmitted data
was received unaltered
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ARM005.001.002 Data Mart Services 1. Support a subset of a data warehouse for a
single department or function within an
organisation
ARM005.001.003 Data Warehouse 1. Support the archiving and storage of large

Services volumes of data
ARM005.001.004 Metadata 1. Support the maintenance and administration

Management Services of data that describes data
ARM005.001.005 Data Cleansing 1. Support the removal of incorrect or

Services unnecessary characters and data from a
data source
ARM005.001.006 Extraction and 1. Support the manipulation and change of

Transformation Services data
ARM005.001.007 Loading and 1. Support the population of a data source with

Archiving Services external data
ARM005.001.008 Data Recovery 1. Support the restoration and stabilisation of

Services data sets to a consistent, desired state
ARM005.001.009 Data Classification 1. Allow the classification of data

Services
5.8.2. ARM006.002 Human Resources
ARM006.002 Human Resources refers to the categorization of Application Service that are
used to provide for the recruitment and management of personnel.
The Application Service Sub-category which falls under ARM006.002 Human Resources are
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ARM006.002.001 Recruiting Services 1. Support the identification and hiring of
employees for an organisation
ARM006.002.002 Resume 1. Support the maintenance and administration

Management Services of an employee’s professional or work
experience and qualifications
ARM006.002.003 Career 1. Support the monitoring of performance as

Development and Retention Services well as the professional growth,
advancement and retention of an
organisation's employees
ARM006.002.004 Time Reporting 1. Support the submission, approval and

Services adjustment of an employee's hours
ARM006.002.005 Awards 1. Support the recognition of achievement

Management Services among employees of an organisation
ARM006.002.006 Benefit 1. Support the enrolment and participation in

Management Services an organisation's compensation and
benefits programs
ARM006.002.007 Retirement 1. Support the payment of benefits to retirees

Management Services
ARM006.002.008 Personnel 1. Support the matching between an
Administration Services organisation’s employees and potential
2. opportunities as well as the modification,
addition and general upkeep of an
organisation’s employee-specific
information
ARM006.002.009 Education/Training 1. Support the active building of employee

Services competencies, to include the range of
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training from professional development to
general awareness training
ARM006.002.010 Health and Safety 1. Support the security and physical well-being
Services of an organisation's employees
ARM006.002.011 Travel 1. Support the transit and mobility of an

Management Services organisation's employees for business
purposes
5.8.3. ARM006.003 Financial Management
ARM006.003 Financial Management refers to the categorization of Application Service that

are used to provide the accounting practices and procedures that allow for the handling of
revenues, funding and expenditures.
The Application Service Sub-category which falls under ARM006.003 Financial Management
ARM006.003.001 Billing and 1. Support the charging, collection and
Accounting Services reporting of an organisation's accounts
ARM006.003.002 Credit/Charge 1. Support the use of credit cards or electronic

Services funds transfers for payment and collection of
products or services
ARM006.003.003 Expense 1. Support the management and

Management Services reimbursement of costs paid by employees
or an organisation
ARM006.003.004 Payroll Services 1. Involve the administration and determination

of employees’ compensation
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ARM006.003.005 1. Support the process of accounts payable
Payment/Settlement Services
ARM006.003.006 Debt Collection 1. Support the process of accounts receivable
Services
ARM006.003.007 Revenue 1. Support the allocation and re-investment of
Management Services earned net credit or capital within an
organisation
ARM006.003.008 Internal Controls 1. Support the methods and procedures used

Services by the organisation to safeguard its assets,
produce accurate accounting data and
reports, contribute to efficient operations,
and encourage staff to adhere to
management policies and mission
requirements
ARM006.003.009 Auditing Services 1. Support the examination and verification of

records for accuracy
ARM006.003.010 Activity-based 1. Support a defined, specific set of finance-

Management Services related tasks for a given objective
ARM006.003.011 Currency 1. Support the calculations and difference

Conversion Services between multiple mediums of exchange
5.8.4. ARM006.004 Asset/Materials Management
ARM006.004 Asset/Materials Management refers to the categorization of Application Service

that are used to support the acquisition, oversight and tracking of an organisation's assets.
The Application Service Sub-category which falls under ARM006.004 Asset/Materials

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ARM006.004.001 Property/Asset 1. Support the identification, planning and
Management Services allocation of an organisation's physical
capital and resources
ARM006.004.002 Asset 1. Support the listing and specification of

Cataloguing/Identification Services available assets
ARM006.004.003 Asset Transfer, 1. Support the movement, assignment, and

Allocation and Maintenance Services replacement of assets
ARM006.004.004 Facilities 1. Support the construction, management and

Management Services maintenance of facilities for an organisation
ARM006.004.005 1. Support the identification, upgrade,

Computers/Automation Management allocation and replacement of physical
Services devices, including servers and desktops,
used to facilitate production and process-
driven activities
5.8.5. ARM006.005 Human Capital/Workforce Management
ARM006.005 Human Capital/Workforce Management refers to the categorization of

Application Service that are used to provide for the planning and supervision of an
organisation’s personnel.
The Application Service Sub-category which falls under ARM006.005 Human

Capital/Workforce Management are listed in the table below:
ARM006.005.001 Resource Planning 1. Support the determination of strategic
and Allocation Services direction, the identification and
establishment of programs and processes
and the allocation of resources (capital and
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labour) among those programs and
processes
ARM006.005.002 Skills Management 1. Support the proficiency of employees in the

Services delivery of an organisation's products or
services
ARM006.005.003 Workforce 1. Support the listing of employees and their

Directory/Locator Services whereabouts
ARM006.005.004 Team/Organisation 1. Support the hierarchy structure and

Management Services identification of employees within the various
sub-groups of an organisation
ARM006.005.005 Contingent 1. Support the continuity of operations for an

Workforce Management Services organisation's business through the
identification of alternative organisation
personnel
ARM006.005.006 Workforce 1. Support the hiring and re-structuring of

Acquisition/Optimisation Services employees and their roles within an
organisation
ARM007 Communication and Support Functionality
ARM007 Communication and Support Functionality refers to the generalized categorization of

application that provide additional support to the business functionality and services efficiency
within the Government.
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Figure 27: ARM007 Communication and Support Functionality
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The structure of ARM007 Communication and Support Functionality incorporates the

Application Service Category and Application Service Sub-category, as shown in the table
below:
Domain
ARM007 Support ARM007.001 Security ARM007.001.001 Identification and
Services Management Authentication Services
ARM007.001.002 Access Control
Services
ARM007.001.003 Cryptography Services
ARM007.001.004 Digital Signature

Management Services
ARM007.001.005 Intrusion Prevention
Services
ARM007.001.006 Intrusion Detection
Services
ARM007.001.007 Incident Response
Services
ARM007.001.008 Audit Trail Capture and
Analysis Services
ARM007.001.009 Certification and
Accreditation Services
ARM007.001.010 ISM Management and
Reporting
ARM007.001.011 Virus Protection
ARM007.002 ARM007.002.001 Email Services

Collaboration
ARM007.002.002 Threaded Discussions
Services
ARM007.002.003 Document Library
Services
ARM007.002.004 Shared Calendaring
Services
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Domain
ARM007.002.005 Task Management
Services
ARM007.002.006 Social Networking
Services
ARM007.003 Search ARM007.003.001 Query Services
ARM007.003.002 Precision/Recall
Ranking Services
ARM007.003.003 Classification Services
ARM007.004.004 Pattern Matching

Services
ARM007.004 ARM007.004.001 Real Time/Chat
Communication Services
ARM007.004.002 Instant Messaging
Services
ARM007.004.003 Audio Conferencing
Services
ARM007.004.004 Video Conferencing
Services
ARM007.004.005 Event/News
Management Services
ARM007.004.006 Community
Management Services
ARM007.004.007 Computer/Telephony
Integration Services
ARM007.004.008 Voice Communications
Services
ARM007.005 Systems ARM007.005.001 License Management
Management Services
ARM007.005.002 Remote Systems
Control Services
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Domain
ARM007.005.003 System Resource
Monitoring Services
ARM007.005.004 Software Distribution
Services
ARM007.005.005 Issue Tracking
Services
ARM007.006 Forms ARM007.006.001 Forms Creation
Management Services
ARM007.006.002 Forms Modification
Services
5.9.1. ARM007.001 Security Management
ARM007.001 Security Management refers to the categorization of Application Service that are
used to protect an organisation's information and information systems.
The Application Service Sub-category which falls under ARM007.001 Security Management
ARM007.001.001 Identification and 1. Support obtaining information about those
Authentication Services parties attempting to log on to a system or
application for security purposes and the
validation of those users
ARM007.001.002 Access Control 1. Support the management of permissions for

Services logging onto a computer, application, service
or network; includes user management and
role/privilege management
ARM007.001.003 Cryptography 1. Support the use and management of

Services ciphers, including encryption and decryption
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processes, to ensure confidentiality and
integrity of data
ARM007.001.004 Digital Signature 1. Support the use and management of

Management Services electronic signatures to support
authentication and data integrity; includes
Public Key Infrastructure (PKI)
ARM007.001.005 Intrusion 1. Include penetration testing and other

Prevention Services measures to prevent unauthorised access to
a government information system
ARM007.001.006 Intrusion Detection 1. Support the detection of unauthorised

Services access to a government information system
ARM007.001.007 Incident Response 1. Provide active response and remediation to

Services a security incident that has allowed
unauthorised access to a government
information system
ARM007.001.008 Audit Trail Capture 1. Support the identification and monitoring of

and Analysis Services activities within an application, system, or
network
ARM007.001.009 Certification and 1. Support the certification and accreditation of

Accreditation Services Australian Government information systems
ARM007.001.010 ISM Management 1. Support management and reporting of

and Reporting government information security compliance
ARM007.001.011 Virus Protection 1. Provide anti-virus service to prevent, detect

and remediate infection of government
computing assets
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5.9.2. ARM007.002 Collaboration
ARM007.002 Collaboration refers to the categorization of Application Service that are used to
allow for the simultaneous communication and sharing of content, schedules, messages and
ideas within an organisation.
The Application Service Sub-category which falls under ARM007.002 Collaboration are listed
in the table below:
ARM007.002.001 Email Services 1. Support the transmission of memos and
messages over a network
ARM007.002.002 Threaded 1. Support the running log of remarks and

Discussions Services opinions about a given topic or subject.
Examples include: blogs, bulletin boards and
twitter.
ARM007.002.003 Document Library 1. Support the grouping and archiving of files

Services and records on a server
ARM007.002.004 Shared 1. Allow an entire team as well as individuals to

Calendaring Services view, add and modify each other’s
schedules, meetings and activities
ARM007.002.005 Task Management 1. Support a specific undertaking or function

Services assigned to an employee
ARM007.002.006 Social Networking 1. Support the ability to share content and build
Services relationships.
5.9.3. ARM007.003 Search
ARM007.003 Search refers to the categorization of Application Service that are used to
provide for the probing and lookup of specific data from a data source.
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The Application Service Sub-category which falls under ARM007.003 Search are listed in the
table below:

ARM007.003.001 Query Services 1. Support retrieval of records that satisfy
specific query selection criteria
ARM007.003.002 Precision/Recall 1. Support selection and retrieval of records

Ranking Services ranked to optimise precision against recall
ARM007.003.003 Classification 1. Support selection and retrieval of records

Services organised by shared characteristics in
content or context
ARM007.004.004 Pattern Matching 1. Support retrieval of records generated from

Services a data source by imputing characteristics
based on patterns in the content or context
5.9.4. ARM007.004 Communication
ARM007.004 Communication refers to the categorization of Application Service that are used
to transmit data, messages and information in multiple formats and protocols.
The Application Service Sub-category which falls under ARM007.004 Communication are

ARM007.004.001 Real Time/Chat 1. Support the conferencing capability between
Services two or more users on a local area network or
the Internet
ARM007.004.002 Instant Messaging 1. Support keyboard conferencing over a Local

Services Area Network or the Internet between two or
more people
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ARM007.004.003 Audio 1. Support audio communication sessions
Conferencing Services among people who are geographically
dispersed
ARM007.004.004 Video 1. Support video communication sessions

Conferencing Services among people who are geographically
dispersed
ARM007.004.005 Event/News 1. Monitor servers, workstations and network

Management Services devices for routine and non-routine events
ARM007.004.006 Community 1. Support the administration of online groups

Management Services that share common interests
ARM007.004.007 1. Support the connectivity between server

Computer/Telephony Integration hardware, software and telecommunications
Services equipment into a single logical system
ARM007.004.008 Voice 1. Provide telephony or other voice

Communications Services communications
5.9.5. ARM007.005 Systems Management
ARM007.005 Systems Management refers to the categorization of Application Service that

are used to plan, schedule and control the activities between the customer and the enterprise,
The Application Service Sub-category which falls under ARM007.005 Systems Management
ARM007.005.001 License 1. Support the purchase, upgrade and tracking
Management Services of legal usage contracts for system software
and applications
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ARM007.005.002 Remote Systems 1. Support the monitoring, administration and
Control Services usage of applications and enterprise
systems from locations outside of the
immediate system environment
ARM007.005.003 System Resource 1. Support the balance and allocation of

Monitoring Services memory, usage, disk space and
performance on computers and their
applications
ARM007.005.004 Software 1. Support the propagation, installation and

Distribution Services upgrade of written computer programs,
applications and service components
ARM007.005.005 Issue Tracking 1. Receive and track user-reported issues and

Services problems in using IT systems, including help
desk calls
5.9.6. ARM007.006 Forms Management
ARM007.006 Forms Management refers to the categorization of Application Service that are
used to plan, schedule and control the activities between the customer and the enterprise,
The Application Service Sub-category which falls under ARM007.006 Forms Management are

ARM007.006.001 Forms Creation 1. Support the design and generation of
Services electronic or physical forms and templates
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for use within the business cycle by an
organisation and its stakeholders
ARM007.006.002 Forms Modification 1. Support the maintenance of electronic or

Services physical forms, templates and their
respective elements and fields
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6. Technology Reference Model
Introduction
The Technology Reference Model (TRM) is a component-driven, technical framework

categorising the standards and technologies to support and enable the delivery of Application
Components and its capabilities (Application Services). It also unifies any existing agency-
specific TRMs into one common standards by providing a foundation to advance and promote
the re-use and standardisation of technology and Service Components from a government-
wide perspective.
Aligning agency capital investments to the TRM leverages a common, standardised

vocabulary, allowing better inter-agency discovery, collaboration and interoperability. Both
individual Public Agencies and the Malaysian Government will benefit from economies of scale
by identifying and re-using the best solutions and technologies to support the business
functions, mission and target architecture.
Structure
Organised in a hierarchy, the TRM categorises the standards and technologies that collectively
support the secure delivery, exchange and construction of business and application Service
Components that may be used and leveraged in a component-based or service-oriented
architecture (CBA or SOA, used synonymously from here onward). The tiers are:

Represents a technical tier supporting the secure
construction, exchange, and delivery of Service
Components. Each Technology Service Domain
Technology Service
Level 1 aggregates the standards and technologies into
Domain
lower-level functional areas. Each Technology
Service Domain consists of multiple Technology
Service Categories and Technology Service
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Standards. This hierarchy provides the framework
to group standards and technologies that directly
support the Technology Service Domain.
Refers to the classification of technologies and
standards with respect to the business or
Technology Service
Level 2 technology function they serve. In turn, each
Category
Service Category is comprised of one or more
Service Standards.
Defines the standards and technologies that
support a Service Category. To support agency
Technology Service
Level 3 mapping into the TRM, many of the Service
Standards
Standards provide illustrative specifications or
technologies as examples.
The high-level outline of the TRM is shown below:
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TRM001
Service Access
& Delivery
TRM002
TRM004 Technology
Service
Interface & Service
Platform &
Integration Domain
Infrastructure
TRM003
Component
Framework
Figure 28: TRM Technology Service Domain
TRM001 Service Access & Defines the collection of Access and Delivery
Delivery Technology Service Channels that will be used by the application
Domain component & services, and the legislative
requirements that govern its use and interaction.
TRM002 Service Platform & Defines the collection of platforms, hardware and
Infrastructure Technology infrastructure standards that enable technology
Service Domain replication, sharing & re-usability
TRM003 Component Framework Defines the underlying foundation and technical
Technology Service Domain elements by which applications are built, integrated
and deployed across component-based and
distributed architectures.
TRM004 Service Interface & Defines the discovery, interaction and
Integration Technology Service communication technologies joining disparate
Domain
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systems and information providers, in order to

enable interoperability and scalability
TRM001 Service Access & Delivery Technology Service

Domain
TRM001 Service Access & Delivery refers to the collection technology channel that can be
used by the application component and services access and delivery, and the legislative
requirements that govern its use and interaction.
Figure 29: TRM001 Service Access & Delivery
The breakdown of the Technology Service Category and its associated Technology Service
Standards is listed in the table below:
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Technology Service Technology Service Technology Service

Domain Category Standards
TRM001 Service Access & TRM001.001 Access TRM001.001.001 Web
Delivery Technology Channel Browser
Service Domain TRM001.001.002 Mobile
Devices
TRM001.001.003
Collaboration/
Communications
TRM001.001.004 Telephony
TRM001.002 Delivery TRM001.002.001 Internet
Channel Access
TRM001.002.002 Intranet
Access
TRM001.002.003 Extranet
Access
TRM001.002.004 Peer To
Peer (P2P) Access
TRM001.002.005 Virtual
Private Network (VPN)
Access
TRM001.003 Customized TRM001.003.001 IT
Service Requirements Compliance
TRM001.003.002
Authentication/ Single Sign
On
TRM001.003.003 ICT
Solution Hosting
TRM001.004 Service TRM001.004.001 Supporting
Transport Network Services
TRM001.004.002 Service
Protocol Transport
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6.3.1. TRM001.001 Access Channel
TRM001.001 Access Channel define the interface between an application and its users. The
Technology Service Standards defined by the Malaysian Government will serve as a common
standards to be adhered to by all ministries and agencies, to ensure standardization of access
of all Malaysian Government application.
The Technology Service Standards which falls under TRM001.001 Access Channel are listed
in the table below:
Technology Service Standards Description
TRM001.001.001 Web Browser Refers to the list of endorsed program that
serves as the front-end for users to access any
Malaysian Government web-based application,
or the World Wide Web (WWW) on the Internet.
Examples of web browsers are:
 IE (Internet Explorer)
 Mozilla Firefox
 Google Chrome
 Opera
 Apple Safari
TRM001.001.002 Mobile Devices Refers to the list of endorsed portable computing

devices that use transmission via the airwaves.
The device technology includes smartphones,
tables, PDAs or other mobile devices. Examples
of mobile operating systems that are used by
mobile devices are Android, iOS and Windows
Mobile
TRM001.001.003 Collaboration/ This technology is referring to many forms of
Communications electronic exchange of messages, documents or
other information. Electronic communication
provides efficiency through expedited time of
delivery. Collaboration communications include:
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 SNSs (social networking services)
For example, Facebook, Twitter and
YouTube.
 SMS (short message service)
 IVR (interactive voice response)
 VoIP (voice over internet protocol)
 Email
 Kiosk
TRM001.001.004 Telephony Refers to technology associated with the

electronic transmission of voice, fax and other
information over distances, specifically by
connecting telephones to each other.
6.3.2. TRM001.002 Delivery Channel
TRM001.002 Delivery Channel define the level of access to applications and systems based
upon the type of network used to deliver them.
The Technology Service Standards which falls under TRM001.002 Delivery Channel are listed
in the table below:
TRM001.002.001 Internet Access Referring to the worldwide system of computer
networks in which users at any one computer
can, if they have permission, get information from
any other computer.
TRM001.002.002 Intranet Access Refers to the private network that is contained
within an enterprise. It may consist of many
interlinked local area networks and is used to
share company information and resources among
employees.
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TRM001.002.003 Extranet Access The private network that uses the Internet
protocol and the public telecommunication
system to securely share part of a business's
information or operations with suppliers, vendors,
partners, customers or other businesses. An
extranet can be viewed as part of a company's
intranet that is extended to users outside the
company.
TRM001.002.004 Peer-To-Peer P2P is referring to the class of applications that
(P2P) Access operate outside the Domain Name System
(DNS), have significant or total autonomy from
central servers and take advantage of resources
available on the Internet.
TRM001.002.005 Virtual Private The use of the public telecommunication
Network (VPN) Access infrastructure, maintaining privacy through the
use of a tunnelling protocol and security
procedures.
6.3.3. TRM001.003 Customized Service Requirements
TRM001.003 Customized Service Requirements define the necessary aspects of an

application, system or service including legislation, performance and hosting aspects
The Technology Service Standards which falls under TRM001.003 Customized Service
Requirements are listed in the table below:

TRM001.003.001 IT Compliance Refers to the prerequisites that an application,
system or service must have, as mandated by the
Malaysian Government or other governing
bodies. Examples of this technology are:
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 Ipv6
 Open source
 Interoperability
 Security
 Web content accessibility.
TRM001.003.002 Authentication/ Refers to the method that provides users with the
Single Sign On ability to login one time, getting authenticated
access to all their applications and resources.
TRM001.003.003 ICT Solution This standard refers to service provider who
Hosting manages and provides availability to a website or
application, often bound to a Service Level
Agreement (SLA). The Hosting entity generally
maintains a server farm with network support,
power backup, fault tolerance, load balancing and
storage backup. Hosting technology may be
implemented by outsourcing of a website or
application with a managed service provider
(external (ISP/ASP)) or hosting of a
website/application within an agency (internal).
6.3.4. TRM001.004 Service Transport
TRM001.004 Service Transport defines the end-to-end management of the communications

session to include the access and delivery protocols
The Technology Service Standards which falls under TRM001.004 Service Transport are
TRM001.004.001 Supporting This technology refers to the protocols that define
Network Services the format and structure of data and information
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that is either accessed from a directory or
exchanged through communications.
 IMAP/POP3 (Internet Message Access

Protocol/Post Office Protocol)
 DHCP (Dynamic Host Configuration
Protocol)
 SMTP (Simple Mail Transfer Protocol)
 SNMP (Simple Network Management
Protocol)
 LDAP (Lightweight Directory Access
Protocol)
TRM001.004.002 Service Protocol This Technology is referring to the protocols that

Transport define the format and structure of data and
information that is either accessed from a
directory or exchanged through communications.
For examples:
 TCP/IP (Transmission Control Protocol/

Internet Protocol)
 HTTP (Hypertext Transfer Protocol)
 FTP (File Transfer Protocol)
 WAP (Wireless Access Protocol)
TRM002 Service Platform & Infrastructure Technology Service

Domain
TRM002 Service Platform & Infrastructure refers to the collection of platforms, hardware and
infrastructure standards that enable technology replication, sharing & re-usability.
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Figure 30: TRM002 Service Platform & Infrastructure
TRM002 Service Platform TRM002.001 Framework TRM002.001.001 Platform
& Infrastructure Support Platform Independent Framework
Technology Service TRM002.001.002 Platform
Domain Dependent Framework
TRM002.002 Servers TRM002.002.001 Web Server
Hosting TRM002.002.002 Media
Server
TRM002.002.003 Application
Server
TRM002.002.004 Portal
Server
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TRM002.003 Software TRM002.003.001 Integrated
Engineering Development Environment
(IDE)
TRM002.003.002 Software
Configuration
TRM002.003.003 Software
Test Management
TRM002.003.004 Modelling
TRM002.004 Databases & TRM002.004.001 Database
Storage Software
TRM002.004.002 Storage
Type
TRM002.005 Hardware/ TRM002.005.001 Servers &
Infrastructure Mainframe
TRM002.005.002 Embedded
Technology Devices
TRM002.005.003 Peripherals
TRM002.005.004 Wide Area
Network
TRM002.005.005 Local Area
Network
TRM002.005.006 Network
Devices
TRM002.005.007 Video
Conferencing
6.4.1. TRM002.001 Framework Support Platform
TRM002.001 Framework Support Platform defines the technology platform used to support
the application component.
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The Technology Service Standards which falls under TRM002.001 Framework Support
Platform are listed in the table below:
TRM002.001.001 Platform Refers to the description of programs that are
Independent Framework able to execute and run on any platform or
operating system. A platform is the underlying
hardware and software comprising a system.
Examples of platform independent
technologies include:
 J2EE
 Linux
TRM002.001.002 Platform Refers to the description of the operating systems

Dependent Framework that are able to execute and run on a specific
platform or operating system. A platform is the
underlying hardware and software comprising a
system. For examples, Windows and Mac OS.
6.4.2. TRM002.002 Servers Hosting
TRM002.002 Servers Hosting refers to front-end platforms that provide information to a

requesting application. It includes the hardware, operating system, server software and
networking protocols. Front-end platforms stop where the front-end engages with the back-
end or client management using service integration.
The Technology Service Standards which falls under TRM002.002 Servers Hosting are listed
in the table below:
TRM002.002.001 Web Server Refers to computer that provides World Wide
Web services on the Internet. It includes the
hardware, operating system, web server
software, TCP/IP protocols and the website
content (web pages). If a web server is used
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internally, and not by the public, it may be known
as an ‘intranet server’. Example of web server:
 Apache
 Internet Information Server (IIS)
TRM002.002.002 Media Server The provision of optimised management of media

based files such as audio and video streams and
digital images.
TRM002.002.003 Application Server Refers to a separate computer (an n-tier
environment) performs the business logic,
although some Example of application servers:
 IBM’s WebSphere
 Oracle
TRM002.002.004 Portal Server Refers to focus points for interaction, providing

integration and single source corporate
information.
6.4.3. TRM002.003 Software Engineering
TRM002.003 Software Engineering refers to the technology associated with building software
systems, as well as technical solutions supporting management issues such as testing,
modelling and versioning. The TRM is concerned with component technical architecture, not
engineering processes.
The Technology Service Standards which falls under TRM002.003 Software Engineering are

TRM002.003.001 Integrated Refer to the combination of hardware, software
Development Environment (IDE) and technology that facilitate the development of
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software applications and systems. Example of
today’s IDE technology are:
 CodeLite
 NetBeans
 Microsoft Visual Studio
 Rational Application Developer
 VS.Net
TRM002.003.002 Software Refers to technology that is applicable to all

Configuration aspects of software development from design to
delivery, specifically focused on the control of all
work products and artefacts generated during the
development process. Several technical solutions
on the market provide the integration of the
software configuration management functions.
Examples of functions supporting software
configuration management for which technical
solutions may be available include:
 Version management
 Defect tracking
 Issue management
TRM002.003.003 Software Test Refers to the technology which supports the

Management consolidation of all testing activities and results.
Test Management activities include test planning,
designing (test cases), execution, reporting, code
coverage and heuristic and harness
development. Examples of this technology is:
 Usability testing
 Performance profiling
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 Security and access control testing
TRM002.003.004 Modelling The provision of support for the process of

representing entities, data, business logic and
capabilities for aiding in software engineering.
Examples of modelling technology include:
 UML (Unified Modelling Language)

 CASE (Computer Aided Software
Engineering)
6.4.4. TRM002.004 Databases & Storage
TRM002.004 Databases & Storage refers to programs that enable storage, modification and
extraction of information from a database, and various techniques and devices for storing large
amounts of data.
The Technology Service Standards which falls under TRM002.004 Databases & Storage are
TRM002.004.001 Database Software Refers to a collection of information organised in
such a way that a computer program can quickly
select desired pieces of data. A database
management system (DBMS) is a software
application providing management,
administration, performance, and analysis tools
for databases. The examples are:
 Oracle
 SQL Server
 Sybase
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TRM002.004.002 Storage Type Refers to devices that are designed to provide
shared storage access across a network. These
devices provide extended storage capabilities to
the network with reduced costs compared to
traditional file servers.
 NAS (Network attached storage)

 SAN (Storage area network)
6.4.5. TRM002.005 Hardware/ Infrastructure
TRM002.005 Hardware/ Infrastructure defines the physical devices, facilities and standards
providing the computing and networking within and between enterprises.
The Technology Service Standards which falls under TRM002.005 Hardware/ Infrastructure
TRM002.005.001 Servers & Refers to the various types of programmable
Mainframe machines which are capable of responding to
sets of instructions and executing programs.
TRM002.005.002 Embedded Refers to the various devices and parts that make
Technology Devices up a server or computer as well as devices that
perform specific functions outside of a server or
computer. Examples of this technology are:
 RAM (Random access memory)

 Microprocessor
 Hard disk drive
TRM002.005.003 Peripherals Refers to computer devices that are not part of

the essential computer (i.e. the memory and
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microprocessor). Peripheral devices can be
external and internal such as:
 Printer
 Scanner
 Facsimile
 Cameras
TRM002.005.004 Wide Area Network A data network extending a LAN outside a

(WAN) building or beyond a campus. This is typically
created by using bridges or routers to connect
geographically separated LANs. Examples of
WAN technology are:
 Frame relay
 ATM (Synchronous transfer mode):
TRM002.005.005 Local Area Network Refers to network that interconnects devices over
(LAN) a geographically small area, typically in one
building or a part of a building. The most popular
LAN type is Ethernet. LANs allow the sharing of
resources and the exchange of both video and
data. Examples of LAN technology are:
 Ethernet
 vLAN (Virtual LaAN)
 token link
TRM002.005.006 Network Devices Network devices/standards are a group of

stations (computers, telephones or other devices)
connected by communications facilities for
exchanging information. Connection can be
permanent, via cable, or temporary, through
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telephone or another communication links. The
transmission medium can be physical (e.g. fibre
optic cable) or wireless (e.g. satellite). Examples
of this devices are:
 Hub
 Router
 Modem
 NIC (Network Interface Card)
TRM002.005.007 Video Conferencing Video conferencing provides communication

across long distances with video and audio
contact that may also include graphics and data
exchange. Digital video transmission systems
typically consist of camera, codec (coder
decoder), network access equipment, network
and audio system.
TRM003 Component Framework Technology Service Domain
TRM003 Component Framework refers to the underlying foundation and technical elements
by which applications are built, integrated and deployed across component-based and
distributed architectures.
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Figure 31: TRM003 Component Framework
TRM003 Component TRM003.001 Security TRM003.001.001 Public Key
Framework Technology TRM003.001.002 Supporting
Service Domain Security
TRM003.002 TRM003.002.001 Static
Presentation/Interface Display
TRM003.002.002 Dynamic/
Server Side Display
TRM003.002.003 Content
Rendering Tool
TRM003.003 Business Logic TRM003.003.001 Platform
Independent Language
TRM003.003.002 Platform
Dependent Language
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TRM003.004 Data TRM003.004.001 Data
Interchange Exchange
TRM003.005 Data TRM003.005.001 Database
Management Connectivity & Configuration
TRM003.005.002 Reporting
and Analysis
6.5.1. TRM003.001 Security
TRM003.001 Security defines the methods of protecting information and information systems
from unauthorised access, use, disclosure, disruption, modification or destruction in order to
provide integrity, confidentiality and availability.
The Technology Service Standards which falls under TRM003.001 Security are listed in the
table below:

TRM003.001.001 Public Key Software and services used by a Certification
Authority (CA) to generate digital keys and
certificates to secure access to information.
TRM003.001.002 Supporting Security Software and services used by a Certification
Authority (CA) to generate digital keys and
certificates to secure access to information.
Examples of supporting security services
 SSL (Secure Sockets Layer)

 TLS (Transport Layer Security)
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6.5.2. TRM003.002 Presentation/Interface
TRM003.002 Presentation/Interface defines the connection between the user and the
software, and consists of the presentation that is physically represented on the screen.
The Technology Service Standards which falls under TRM003.002 Presentation/Interface are

TRM003.002.001 Static Display Refers to the software protocols that are used to
create a pre-defined, unchanging graphical
interface between the user and the software for
examples:
 HTML
 PDF
TRM003.002.002 Dynamic/ Server This technology is referring to software that is

Side Display used to create graphical user interfaces with the
ability to change while the program is running.
For examples:
 JSP
 ASP
 ASP .net
TRM003.002.003 Content Rendering The software and protocols used for transforming
Tool data for presentation in a graphical user interface.
The technology of this tool includes:
 DHTML
 XHTML
 CSS
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6.5.3. TRM003.003 Business Logic
TRM003.003 Business Logic defines the software, protocol or method by which business rules
are enforced within applications.
The Technology Service Standards which falls under TRM003.003 Business Logic are listed
in the table below:

TRM003.003.001 Platform Platform independent language is a description of
Independent Language all software languages that are able to execute
and run on any type of operating system or
platform. Example of the languages are:
 EJB
 C, C++
 JS (Java Script)
TRM003.003.002 Platform Platform dependent language is a description of

Dependent Language the programming languages and methods for
developing software on a specific operating
system or platform. Example of the languages
are:
 VB
 VB.net
 C#
6.5.4. TRM003.004 Data Interchange
TRM003.004 Data Interchange defines the methods in which data is transferred and
represented in and between software applications
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The Technology Service Standards which falls under TRM003.004 Data Interchange are listed
in the table below:

TRM003.004.001 Data Exchange This is referring to the sending of data over a
communications network and the definition of
data communicated from one application to
another. Data exchange provides the
communications common denominator between
disparate systems. Examples of data exchange
 XMI (XML Metadata Interchange)

 SOAP (Simple Object Access Protocol)
 XQuery
6.5.5. TRM003.005 Data Management
TRM003.005 Data Management refers to the management of all data/information in an

organisation. It includes data administration, the standards for defining data and the way in
which people perceive and use it.
The Technology Service Standards which falls under TRM003.005 Data Management are
TRM003.005.001 Database This technology is referring to the protocol or
Connectivity & Configuration method in which an application connects to a
data store or database. Examples of the
technology are:
 JDBC (Java Database Connectivity)

 ODBC (Open Database Connectivity)
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 ADO (Access Data Object)
TRM003.005.002 Reporting and This is referring to the tools, languages and

Analysis protocols used to extract data from a data store
and process it into useful information. For
examples:
 XBRL (Extensible Business Reporting

Language)
 JOLAP (JAVA Online Analytical
Processing)
 OLAP (Online Analytical Processing)
 XML for Analysis
TRM004 Service Interface & Integration Technology Service

Domain
TRM004 Service Interface & Integration refers to the discovery, interaction and communication
technologies joining disparate systems and information providers, in order to enable
interoperability and scalability.
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Figure 32: TRM004 Service Interface & Integration
TRM004 Service Interface TRM004.001 Integration TRM004.001.001 Middleware
& Integration Technology Integration
Service Domain TRM004.001.002 Enterprise
Application Integration (EAI)
TRM004.002 Interoperability TRM004.002.001 Data
Format/ Classification
TRM004.002.002 Data
Types/ Validation
TRM004.002.003 Data
Transformation
TRM004.003 Interface TRM004.003.001 Service
Discovery
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TRM004.003.002 Service
Description/ Interface
6.6.1. TRM004.001 Integration
TRM004.001 Integration defines the software services enabling elements of distributed

business applications to interoperate. These elements can share function, content and
communications across heterogeneous computing environments. In particular, service
integration offers a set of architecture services such as platform and service location
transparency, transaction management, basic messaging between two points, and
guaranteed message delivery.
The Technology Service Standards which falls under TRM004.001 Integration are listed in the
table below:

TRM004.001.001 Middleware This refers to middleware that increases the
Integration flexibility, interoperability and portability of
existing infrastructure by linking or ‘gluing’ two
otherwise separate applications. Examples of the
middleware include:
 RPC (Remote Procedure Call)

 MOM (Message Oriented Middleware):
IBM WebSphere MQ
 Database Access: PL/SQL
TRM004.001.002 Enterprise EAI is referring to the processes and tools

Application Integration (EAI) specialising in updating and consolidating
applications and data within an enterprise. EAI
focuses on leveraging existing legacy
applications and data sources so that enterprises
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can add and migrate to current technologies.
Examples of functions supporting EAI for which
technologies might be available include:
 Business process management

 Application connectivity
 Transformation and formatting
6.6.2. TRM004.002 Interoperability
TRM004.002 Interoperability defines the capabilities of discovering and sharing data and
services across disparate systems and vendors.
The Technology Service Standards which falls under TRM004.002 Interoperability are listed
in the table below:

TRM004.002.001 Data Format/ The technology is referring to the structure of a
Classification message file. There are hundreds of file formats
and every application has many different
variations (database, word processing, graphics,
executable program, etc.). Each format defines
its own layout of the data. Example of data format
classification technologies are:
 XML (Extensible Markup Language)

 XLINK (XML Linking Language)
 EDI (Electronic Data Interchange)
TRM004.002.002 Data Types/ Referring to the standards used in identifying and

Validation affirming common structures and processing
rules. This technique is referenced and
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abstracted from the content document or source
data. Examples of data type/validation technology
includes:
 DTD (Document Type Definition)

 XML Schema
TRM004.002.003 Data The protocols and languages that change the

Transformation presentation of data within a graphical user
interface or application. For an example:
 XSLT (Extensible Style Sheet

Language Transform)
6.6.3. TRM004.003 Interface
TRM004.003 Interface defines the capabilities of communicating, transporting and exchanging

information through a common dialogue or method. Delivery channels provide the information
to reach the intended destination, whereas interfaces allow the interaction to occur based on
a pre-determined framework.
The Technology Service Standards which falls under TRM004.003 Interface are listed in the
table below:
TRM004.003.001 Service Discovery Service discovery is referring to the method in
which applications, systems or web services are
registered and discovered. An example of service
discovery technology includes:
 UDDI (Universal Description Discovery

and Integration)
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TRM004.003.002 Service  Refers to the method for publishing the way in
Description/ Interface which web services or applications can be
used. For examples:
 WSDL (Web Service Description

Language)
 API (Application Program Interface)
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Appendix A – Business Reference Model
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Appendix B – Data Reference Model
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Appendix C – Application Reference Model
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Appendix D – Technology Reference Model
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Malaysia Administrative Modernisation and
Management Planning Unit
(MAMPU)
Aras 6, Blok B2
Kompleks Jabatan Perdana Menteri
Pusat Pentadbiran Kerajaan Persekutuan, 62502 Putrajaya, Malaysia
Phone: 03 - 8872 3000
Fax: 03 - 8888 3721
Website: www.mampu.gov.my

My Gov EA

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MALAYSIA ADMINISTRATIVE MODERNISATION

AND MANAGEMENT PLANNING UNIT

1. Reference Model Overview 12

Business Reference Model 15

3. Business Reference Model 24

BRM002 Social Sector Service Area Domain 34

BRM003 Security Sector Service Area Domain 72

BRM004 Government Supporting Service Area Domain 82

BRM005 Government Resource Management Service Area Domain 99

4. Data Reference Model 115

DRM002 Social Sector Service Area Domain 127

4.4.11. DRM002.011 Natural Resources 158

DRM003 Security Sector Data Area Domain 164

DRM004 Government Supporting Service Data Area Domain 175

DRM005 Government Resource Management Data Area Domain 192

5. Application Reference Model 208

ARM002 Process Automation Functionality 216

ARM003 Business Management Functionality 218

ARM004 Digital Asset Management Functionality 225

ARM005 Business Analytical Functionality 231

ARM006 Back Office Functionality 236

ARM007 Communication and Support Functionality 246

6. Technology Reference Model 257

TRM002 Service Platform & Infrastructure Technology Service Domain 266

6.4.2. TRM002.002 Servers Hosting 269

TRM003 Component Framework Technology Service Domain 275

TRM004 Service Interface & Integration Technology Service Domain 281

Appendix A – Business Reference Model 287

Figure 1: The MyGovEA Reference Model Formation .......................................................... 14

Figure 30: TRM002 Service Platform & Infrastructure ........................................................ 267

1. Reference Model Overview

levels: Business, Application, Data, and Technology. It relies heavily on modularization,

2.) FEAF – Federated Enterprise Architecture Framework for US Government: it is an

3.) EIRA – European Interoperability Reference Architecture: it is an architecture content

a. Common terminology to achieve a minimum level of coordination: It

Figure 1: The MyGovEA Reference Model Formation

1.) Business Reference Model: provides a framework that enables end-to-end

3.) Application Reference Model: provides a functional framework that is a business-

Business Reference Model

Figure 2: BRM Structure

Data Reference Model

Figure 3: DRM Structure

Application Reference Model

Figure 4: ARM Structure

Technology Reference Model

The Technology Reference Model (TRM) provides a technical framework which is a

Figure 5: TRM Structure

The metamodel is used as a technique to structure architectural information in an ordered way

The following Figure 6 shows the structure of the Metamodel:

Figure 6: Metamodel Structure

The metamodel concepts of Malaysian Government Reference Architecture (MGRA) are

1.) Malaysia Government Reference Architecture - MGRA (Classification): provides

Metamodel Elements by Layer

There are 4 layers of metamodel elements:

3. Business Reference Model

Figure 7: Business Area Domain

BRM001 Socioeconomic Sector Refers to the services that is directly provided by

government services to individuals, businesses and

BRM001 Socioeconomic Sector Services

Figure 8: BRM001 Socioeconomics Sector Service Area Domain

Business Area Business Service Business Service

3.3.1. BRM001.001 Business and Industry Support

2. Supporting strategies to assist business growth and management; supporting