Technical Guidance on

Management Review
and Auditing QMS for
NIA Transitioners

28 May 2018 • Convention Hall, 5th Floor, IEC Building,

NIA-Central Office, Diliman, Quezon City
 Objectives
• To provide Technical Guidance on Management
Review and Auditing QMS as requested by NIA
• To serve as a replacement of the 1-day remaining
for the Technical Guidance on Review and
Enhancement of Operational Controls and
Procedures at NIA-Central Office
• To assist NIA in preparing for the Transition and
Surveillance Audits with the 3rd party on 11 and
13 June 2018
 Expected Output
• Provide observations on the conduct of NIA’s
Management Review and Auditing QMS which
may become potential NC
 National Irrigation Administration
Management Review

QMS Scope:
Provision of Irrigation Services through the Development, Construction,
Operation and Maintenance of Irrigation System
28 May, 2018; Convention Hall, 5th Fl., IEC Building
 Management Review
Top management shall review the QMS
to ensure the continuing suitability,
adequacy, effectiveness and alignment
with the strategic direction of the
organization (Clause 9.3.1)
 Management Review Inputs (Clause 9.3.2)

 The status of actions from previous management

reviews
 Changes in external and internal issues that are relevant
to the QMS
 Information on the performance and effectiveness of
the QMS, including trends in:
 Customer satisfaction and feedback from interested
parties
 The extent to which quality objectives have been
met
 Process performance and conformity of products
and services
 Management Review Inputs (Clause 9.3.2)

 Information on the performance and effectiveness of

the QMS, including trends in:
 Nonconformities and corrective action
 Monitoring and measurement results
 Audit results
 The performance of external providers
 The adequacy of resources
 The effectiveness of actions taken to address risks and
opportunities
 Opportunities for improvement
 Management Review Outputs (Clause 9.3.3)

1. Decisions and actions related to:

a. Opportunities for improvement
b. Any need for changes to the QMS
c. Resources needed

2. Documented information (minutes of meeting) as

evidence of the results of management reviews.
 Observations on Management Review
Particulars Observations
1. Opening and The management formally called the meeting to order
Attendance (GP). Attendees were recognized (GP) to determine a
Checking quorum (GP).
2. Approval of the The agenda items and minutes of previous meeting were
agenda and approved (GP). Consider reviewing the status of actions
minutes taken on matters arising from the previous management
review (OFI).
3. Background Info The Top Management provided the background
on NIA QMS information regarding the NIA QMS, including the
management responsibilities to effectively implement
the QMS (GP).

GP Good Practice OFI Opportunity for Improvement

C Conformity PNC Potential Non-Conformity
 Observations on Management Review
Particulars Observations
4. Updates on the 1. Highlights of activities on QMS transition were
Status of QMS presented to the body (GP). The QMS structure,
Implementation updated Quality Policy and Objectives were
presented to the body (C). These information may be
presented for appropriate action (for
review/approval) by the management team (OFI).
2. Although the factors affecting the delivery of NIA
services and relevant interested parties were
presented to the body, there is a need to review the
issues relating thereto for appropriate management
action. (PNC)
3. Consider reviewing the risk registry and the
effectiveness of actions taken on the identified risks
and formulate appropriate action based on
effectiveness evaluation. (PNC)
 Observations on Management Review
Particulars Observations
5. Results of IQA 1. Although a summary of the audit results (C) were presented to
the management, there is a need to review the effectiveness
of corrective actions taken on NCs (OFI).
2. Consider factual information, avoiding judgmental and
prescriptive comments, in writing audit findings and ensure
the proper conduct of closing meeting after the audit (OFI).
6. Customer 1. Results of recent customer satisfaction rating were presented
Feedback (C). However, there is a need to include review of feedback
from other interested parties and the trends and effectiveness
of actions taken on customer feedback (PNC).
2. Consider discussing measures to address common or recurring
issues raised by NIA customers (OFI).
7. Process On 2017 Performance Scorecard, there is a need to formulate
Performance corrective action plan and review the effectiveness of actions
and Service taken on unmet targets (PNC).
Conformity
 Observations on Management Review
Particulars Observations
6. Areas for When reviewing the areas for improvement (C), consider
Improvement defining specific actions to be taken to ensure that
appropriate policy and resources support are determined
and provided by the management (OFI).
7. Follow-up The management team may need to review the
Actions from effectiveness of actions taken from previous management
Previous MR review (OFI).
8. Highlights of
the Regional
MR
 Observations on Management Review
Particulars Observations
Other agenda 1. Information on the performance and effectiveness
items that of the QMS, including trends in:
may need to • Performance of external providers
be reviewed 2. The Adequacy of resources
3. The effectiveness of actions taken to address risks
and opportunities
General • Overall, the management review of the QMS based
Observations on ISO 9001:2015 covered most of the required
agenda items but may need to review the
effectiveness of the QMS for appropriate action by
the management team.
 National Irrigation Administration
Auditing QMS

QMS Scope:
Provision of Irrigation Services through the Development, Construction,
Operation and Maintenance of Irrigation System
28 May, 2018; Convention Hall, 3rd Fl., IEC Building
 NIA’s Auditing QMS
1. Conference Meeting of IQA after each audit to
discuss findings and keep the IQA calibrated.
2. Audit checklist is used as guide. Make sure that IQA
sticks to the scope and limit of audit. Probing
questions shall be based on the response of the
auditee/s.
3. All evidence shall be updated, signed, authorized.
(Preparer - Checker- Approver)
 NIA’s Auditing QMS (Cont.)

4. Serve RFA to auditee within 10 calendar days.

Ensure that all fields are accomplished/filled out.
5. NC statement shall contain the following:
CRITERIA PROBLEM/
- - EVIDENCE
REQTS DEVIATION

6. Classification of findings. (C, NC, OFI)

7. Never alter/repackage reports. IQA report shall be

prepared, checked and approved by IQA.
 Next Steps for NIA Transitioners
• IQA Team - Renew/revise IQA Procedures and RFA
form note on 29 May 2018
• Risk and Management Team – Issuance of MC on
Risks and Opportunities (R&O) Guideline including
NIA’s prescribed R&O Matrix within this week.
Review and enhance the Risk Statements.
• NIA’s Top Management – May conduct another
Management Review to consider the highlighted
observations during the 28 May 2018 Management
Review
 HOTLINE
For issues and concerns,
kindly contact:

Dir. Monica D. Saliendres (0908-8808518),

saliendresm@dap.edu.ph; and,

VP Arnel D. Abanto (0918-9161550 ),

abantoa@dap.edu.ph

Telefax: 631-2137 and Trunkline: 631-0921

local 140.