T U G A S S IS T E M IN F O R M A S I

A N N IS A A S M A A U L IA
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CH APTER 9

S IS T E M P E R U S A H A A N : M E N C A P A I K E U N G G U L A N O P E R A S IO N A L D A N K E D E K A T A N

D E N G A N P E LA N G G A N

9 .1 S IS T E M P ERU SA H A A N

A P A IT U S IS T E M P ERU SA H A A N ?

S is t e m p e r u s a h a a n , ju g a d ik e n a l s e b a g a i s u m b e r d a y a p e r u s a h a a n p e r e n c a n a a n (E R P ), y a n g

d id a s a rk a n p a d a p e ra n g k a t lu n a k t e rin t e g ra s i m o d u l d a n d a t a b a s e p u s a t u m u m . D a t a b a s e

m e n g u m p u lk a n d a t a d a r i b a n y a k d iv is i d a n d e p a r te m e n b e r b e d a d i p e r u s a h a a n , d a n d a r i
s e ju m la h b e s a r k u n c i p r o s e s b is n is d i b id a n g m a n u fa k t u r d a n p r o d u k s i, k e u a n g a n d a n

a k u n t a n s i, p e n ju a la n d a n p e m a s a r a n , d a n s u m b e r d a y a m a n u s ia , m e m b u a t d a t a t e r s e d ia

a p l i k a s i y a n g m e n d u k u n g h a m p i r s e m u a a k t i v i t a s b i s n i s i n t e r n a l o r g a n i s a s i. B i l a i n f o r m a s i
b a r u d i m a s u k k a n d a l a m s a t u p r o s e s , i n f o r m a s in y a d i b u a t s e g e r a t e r s e d i a u n t u k p r o s e s

b is n is la in n y a

(B A G A IM A N A S IS T E M P E R U SA H A A N B E K E R JA )

SO FTW A RE P ERU SA H A A N
P e r a n g k a t l u n a k e n t e r p r i s e d i b a n g u n d i s e k i t a r r i b u a n b i s n is y a n g t e l a h d i t e t a p k a n p r o s e s

y a n g m e n c e rm in k a n p ra k t ik t e rb a ik . P e ru s a h a a n y a n g m e n g im p le m e n t a sik a n s o ft w a re in i

t e rle b ih d a h u lu h a ru s m e m ilih fu n g s i s is t e m y a n g in g in m e re k a g u n a k a n d a n k e m u d ia n
m e m e t a k a n p ro s e s b is n is m e re k a k e s t a n d a r p ro s e s b is n is d a la m p e ra n g k a t lu n a k

N IL A I U S A H A D A R I S IS T E M P E R U S A H A A N

S i s t e m p e r u s a h a a n m e m b e r i k a n n i l a i b a i k d e n g a n m e n i n g k a t k a n e f i s i e n s i o p e r a s io n a l d a n

d e n g a n m e n y e d ia k a n in fo r m a s i y a n g le n g k a p u n t u k m e m b a n t u m a n a je r m e m b u a t
k e p u t u s a n y a n g le b ih b a ik .

S is t e m p e ru s a h a a n m e m b a n t u p e ru s a h a a n m e re s p o n s p e rm in t a a n p e la n g g a n d e n g a n c e p a t

in fo r m a s i a t a u p r o d u k K a r e n a s is t e m in i m e n g in t e g r a s ik a n p e s a n a n , m a n u fa k tu r , d a n d a t a
p e n g irim a n , m a n u fa k t u r le b ih t a h u t e n t a n g m e n g h a s ilk a n h a n y a a p a p e la n g g a n t e la h

m e m e s a n , p e n g a d a a n t e p a t ju m la h k o m p o n e n a t a u b a h a n b a k u u n t u k m e m e n u h i p e s a n a n

a k t u a l, p r o d u k s i p e m e n t a s a n , d a n m e m in im a lk a n w a k t u k o m p o n e n a t a u p r o d u k ja d i d a la m
p e rs e d ia a n .
9 .2 S IS T E M M A N A J E M E N R A N T A I P E R S E D IA A N

R A N T A I P E R S E D IA A N

R a n t a i p a s o k a n p e r u s a h a a n a d a la h ja r in g a n o r g a n is a s i d a n p r o s e s b is n is p e n g a d a a n b a h a n
b a k u , m e n g u b a h b a h a n i n i m e n j a d i i n t e r m e d ia t e d a n p r o d u k j a d i , d a n m e n d i s t r ib u s i k a n

p r o d u k ja d i k e p a d a p e la n g g a n .

P E R A N G K A T LU N A K M A N A JE M E N R A N T A I P A SO K A N

P e r a n g k a t l u n a k r a n t a i p a s o k a n d i k l a s i f ik a s ik a n s e b a g a i p e r a n g k a t l u n a k u n t u k m e m b a n t u

re n c a n a b is n is ra n t a i p a s o k a n m e re k a (s u p p ly c h a in p la n n in g ) a t a u p e ra n g k a t lu n a k u n t u k
m e m b a n t u m e re k a m e n g e k s e k u s i la n g k a h -la n g k a h ra n t a i p a s o k a n (s u p p ly c h a in e x e c u t io n ).

P e re n c a n a a n ra n t a i s u p la i s is t e m m e m u n g k in k a n p e ru s a h a a n u n t u k m e m o d e lk a n ra n t a i

p a s o k a n y a n g a d a , m e n g h a s ilk a n p e rm in t a a n p ra k ira a n u n t u k p ro d u k , d a n m e n g e m b a n g k a n
s u m b e r d a n re n c a n a m a n u fa k t u r y a n g o p t im a l. S is t e m s e p e rt i it u m e m b a n t u p e ru s a h a a n

m e m b u a t k e p u t u s a n y a n g le b ih b a ik s e p e rt i m e n e n t u k a n c a ra n y a s e b a g ia n b e s a r p ro d u k

t e r t e n t u u n t u k d ip r o d u k s i d a la m ja n g k a w a k t u t e r t e n t u ; m e n d ir ik a n t in g k a t p e r s e d ia a n
u n t u k b a h a n b a k u , p r o d u k a n t a r a , d a n b a r a n g ja d i; m e n e n t u k a n t e m p a t m e n y im p a n b a r a n g

ja d i; d a n m e n g id e n t ifik a s i t r a n s p o r t a s i m o d e y a n g a k a n d ig u n a k a n u n t u k p e n g ir im a n

p ro d u k.

9 .3 S IS T E M M A N A JE M E N H U B U N G A N P E LA N G G A N

A P A IT U M A N A J E M E N H U B U N G A N P E L A N G G A N ?

P e la n g g a n

S is t e m M a n a je m e n H u b u n g a n (C R M ), y a n g k a m i p e r k e n a lk a n d i B a b 2 , m e n a n g k a p d a n
m e n g i n t e g r a s i k a n d a t a p e l a n g g a n d a r i s e l u r u h o r g a n i s a s i , b e r k o n s o l i d a s i d a t a , a n a l is i s d a t a ,

d a n k e m u d i a n m e n d i s t r i b u s ik a n h a s i l n y a k e b e r b a g a i s i s t e m d a n t i t i k s e n t u h p e l a n g g a n d i

s e lu r u h p e r u s a h a a n . T it ik s e n t u h (ju g a d ik e n a l s e b a g a i t it ik k o n t a k ) a d a la h m e t o d e in t e r a k s i
d e n g a n p e l a n g g a n , s e p e r t i t e l e p o n , e - m a i l , m e j a l a y a n a n p e l a n g g a n , s u r a t k o n v e n s io n a l ,

s it u s w e b , n irk a b e l p e ra n g k a t , a t a u t o k o e c e ra n .

S is t e m C R M y a n g d ira n c a n g d e n g a n b a ik m e m b e rik a n p a n d a n g a n p e ru s a h a a n t e rh a d a p
p e la n g g a n y a n g b e r g u n a u n t u k m e n in g k a t k a n p e n ju a la n d a n la y a n a n p e la n g g a n . S is t e m

s e p e r t i it u d e m ik ia n ju g a m e m b e r ik a n p e la n g g a n d e n g a n s a t u t a m p ila n p a n d a n g d a r i

p e ru s a h a a n t e rle p a s d a ri t it ik s e n t u h a p a y a n g d ig u n a k a n p e la n g g a n .

9 .4 A P L IK A S I P E R U S A H A A N : P E L U A N G D A N T A N T A N G A N B A R U

T A N T A N G A N A P L IK A S I E N T E R P R IS E

Ja n ji p e n g u r a n g a n d r a m a t is b ia y a p e r s e d ia a n , w a k t u p e n g ir im a n p e s a n a n , s e p e r t i s e r t a
re s p o n p e la n g g a n y a n g le b ih e fis ie n d a n p ro d u k d a n p e la n g g a n y a n g le b ih t in g g i

p r o f i t a b i l it a s m e m b u a t s i s t e m d a n s i s t e m p e r u s a h a a n u n t u k m a n a j e m e n r a n t a i p a s o k a n d a n
m a n a je m e n h u b u n g a n p e la n g g a n s a n g a t m e m i k a t . T a p i u n t u k m e n d a p a t k a n n ila i in i, A n d a

h a r u s m e n g e r t i d e n g a n j e l a s b a g a i m a n a b i s n is A n d a h a r u s b e r u b a h u n t u k d i g u n a k a n s i s t e m
in i e fe k t if.

P LA T FO R M LA YA N A N
C a r a l a i n u n t u k m e m p e r l u a s a p l i k a s i e n t e r p r is e a d a l a h d e n g a n m e n g g u n a k a n n y a u n t u k

m e n c ip t a k a n la y a n a n p la t fo rm u n t u k p ro s e s b is n is b a ru a t a u y a n g le b ih b a ik y a n g

m e n g in t e g ra s ik a n in fo rm a s i d a ri b e b e ra p a a re a fu n g s io n a l. . S e b u a h p la t fo rm la y a n a n
m e n g in t e g ra s ik a n b e b e ra p a a p lik a si d a ri b a n y a k fu n g s i b is n is , u n it b is n is , a t a u m it ra b is n is

u n t u k m e m b e r ik a n y a n g m u lu s p e n g a la m a n b a g i p e la n g g a n , k a r y a w a n , m a n a je r , a t a u m it r a
b is n is .

S u m b e r : L a u d o n , K e n n e t h C . d a n J a n e P . L a u d o n . 2 0 1 4 . M n a g e m e n t I n f o r m a t io n
S y s t e m :M a n a g in g t h e d ig it a l f ir m ( T h ir t e e e n t h E d it io n ) , h t t p s :/ / y o u t u .b e / j - j8 T _ F A p Y s