Q2: When a risk management process and framework are implemented and maintained in

accordance with the Standard organisations should be able to achieve a number of business
improvements. List four (4) of the improvements which could be achieved?

1. High Revenue
2. Customer Satisfaction
3. Standardized Business Processes
4. Better Risk Avoidance and Mitigation

Q8: (a) Identify three (3) codes of practice which would apply to JCDecaux operations?

1. Risk Management
2. Security Procedures
3. Business Improvement

(b) Go to www.safeworkaustralia.gov.au and find the publications and resources page (About
Safe Work Australia). Navigate to the Model Codes of Practice list. Select one (1) of the codes
of practice you have nominated in question 8(a) and find it in the list of codes on the web site,
open .pdf copy of the code of practice. Read through the code and find the 'scope and
application' of the selected code of practice. In your own words explain the selected code's
scope and application?

How to manage work health and safety risks: Code of Practice

A code of practice can assist anyone who has a duty of care in the circumstances described
in the code of practice. Following an approved code of practice will assist the duty holder to
achieve compliance with the health and safety duties in the WHS Act and WHS Regulations,
in relation to the subject matter of the code of practice. Like regulations, codes of practice
deal with particular issues and may not cover all relevant hazards or risks. The health and
safety duties require duty holders to consider all risks associated with work, not only those
for which regulations and codes of practice exist.

Project 2:
Q2: Establish Risk Context
Answer the following questions as they relate to your department and/or operational area:
(a) What is the name of your department and if applicable the operational unit that you
work directly with?
 United Nations Field Security

(b) What is your department's or operational unit's objectives/goals? (3 to 5 sentences)

Under the immediate supervision of the Head of Field Office, the Field Security
Associate (FSA) will provide assistance in the implementation of the security plan and
all matters relating to safety and security operations and management. The FSA will
be based at Goma Field-Office and will provide security support to the UNDP Field-
Office as well as Projects Offices located in the Eastern and Southern DRC namely in
the North Kivu, Ituri District, South Kivu, Maniema and in the Katanga provinces.

The FSA will report to the CO SFP, the Head of Field Office or the Sub-Regional
Security Specialist (SRSS) (varies depending on the particular region) for functional
security matters.

It is important to note that the FSA is a local national with vocational experience in
security who must always conduct his/her functions in close cooperation with UNDSS
and under the direct supervision of and be accountable to the UNDP CO SFP.

(c) Where did you find the objectives/goals described in part one of this question?

Our company’s website and part of my job description.

(d) What do you see as being critical success factors to achieving the objectives/goals?
(Describe at least three (3) critical success factors)

1. Non-compliance of Field Security Associates. As you know, United Nations is highly

depended of processes and it is a must to target the performance success factors
of each of its employee.
2. Uncontrollable Risk Factors. This is very common but because of the training
provided by the organization, each FSA is equipped with the right skills to combat
any future risks.
3. Lack of Support from various stakeholders. This is a very common pitfall as
position such as this needs a continuous support from different stakeholders.

(e) From a risk management prospective identify at least four (4) internal or external
stakeholders and what issue/s each stakeholder has in terms of risk management and
your department or unit?

1. Top Management. Issue: the extremely heightened security measures they need.
2. Women. Issue: Prone to risks in all forms.
3. Adjacent offices. Issue: Security
4. Visitors. Issue: Security
(f) Identify external factors that could have an impact on the achievement of your
department's or unit's success. Conduct a PESTEL analysis as it relates to your
department or unit. Using the four headings below briefly describe (one paragraph per
heading) how each of these factors can impact on your business. If you believe that a
factor does not impact on your business explain why.

1. Political factors.

These are all about how and to what degree a government intervenes in the economy.
This can include – government policy, political stability or instability in overseas
markets, foreign trade policy, tax policy, labour law, environmental law, trade
restrictions and so on.

2. Economic factors

Economic factors have a significant impact on how an organisation does business and
also how profitable they are. Factors include – economic growth, interest rates,
exchange rates, inflation, disposable income of consumers and businesses and so on.

3. Social factors

Also known as socio-cultural factors, are the areas that involve the shared belief and
attitudes of the population. These factors include – population growth, age
distribution, health consciousness, career attitudes and so on. These factors are of
particular interest as they have a direct effect on how marketers understand
customers and what drives them.

4. Technological factors

We all know how fast the technological landscape changes and how this impacts the
way we market our products. Technological factors affect marketing and the
management thereof in three distinct ways: (1) New ways of producing goods and
services, (2) New ways of distributing goods and services, and (3) New ways of
communicating with target markets

5. Environmental factors

These factors have only really come to the forefront in the last fifteen years or so.
They have become important due to the increasing scarcity of raw materials, polution
targets, doing business as an ethical and sustainable company, carbon footprint
targets set by governments (this is a good example were one factor could be classes as
political and environmental at the same time). These are just some of the issues
 marketers are facing within this factor. More and more consumers are demanding that
the products they buy are sourced ethically, and if possible from a sustainable source.

6. Legal factors

Legal factors include - health and safety, equal opportunities, advertising standards,
consumer rights and laws, product labelling and product safety. It is clear that
companies need to know what is and what is not legal in order to trade successfully. If
an organisation trades globally this becomes a very tricky area to get right as each
country has its own set of rules and regulations.

(e) Critically assess the current risk management arrangements.

Outline at least two (2) positive aspects of the current risk management arrangements in your
department / unit?
1. Everything and everyone feel secured from any kinds of risk. Working in an
international organization, it is a must to have a very string risk management because
there are a lot of people, resources, and things that need to be protected.
2. Risks are mitigated and counter-risks are prepared even before they occur. This what
sets our organization apart from any other organization. It’s because we take our risk
management seriously.

Outline at least two (2) areas where you believe improvement could be made to the current
risk management arrangements in your department or unit?
1. Compliance of internal employees.
2. Coordination with non-UN connected organizations.

Project3:
Q1:
Instructions: You can compete this project OR ask your Trainer to create a more relevant
project for your workplace environment.

Identify, analyse and treat risks

You are required to carry out a detailed risk assessment process for your department, or a
project you are, or have been involved in.
Using the 'Workplace Health, Safety and Rehabilitation Management Control System'
document, Operational Risk Register document and any other relevant internal organisation
policies and procedures or standards.
You are required to identify risks applicable within your own work responsibilities and area of
operation which may include projects being undertaken individually or by a team or operations
within a specific section of the organisation.

ASSESSMENT REQUIREMENTS:
(i) You must identify, analyse, evaluate and recommend treatment options for at least five (5)
risks which represent a cross-section of extreme to medium risk ratings.
(ii) DOWNLOAD and use the "Operational Risk Register” (excel) document to detail your
response to this assessment.
(iii) When preparing your response to this assessment you must consult with at least two (2)
stakeholders (can be either internal or external) that will have a vested interest in the
management of a risk/s you identify. You must invite those stakeholders to provide input in the
risk management process and using the information gathered from each stakeholder answer
question 3.2 (a) regarding your consultation process.
(iv) When establishing the risk context you must record any methods you used to research
risk context and answer in the next question 3.2 (c).
This assessment involves the following steps:

1. Identify the relevant department concerned with the hazard (Column G)

2. Identify hazards and the task or event occurring which is associated with an identified
hazard (Column H)
3. Identify the risks hazards that could cause injury/damage against each task or event
identified in column H (Column I)
4. Using your organisation's approved risk matrix (Workplace Health, Safety and
Rehabilitation Management Control System - section Communication & Consultation)
rate the inherent risk associated with each hazard identified in step two (Column J)
5. Using your organisation's approved hierarchy of control options list the control
measures required to eliminate or minimise the risk for each hazard identified (Column
K)
6. Identify your organisation's systems, procedures or documents relevant to that hazard
and it's management (Column L)
7. Using your organisation's approved risk matrix (Workplace Health, Safety and
Rehabilitation Management Control System - section Communication & Consultation)
rate the residual risk associated with each hazard identified in step two after the hazard
control has been established (Column M)

Upload the completed document below:

Q2:
Identify, analyse and treat risks
Answer the following questions as they relate to your consultation, communication and
evaluation process:
(a) With reference to assessment requirement (iii) in question 3.1.
(i) Identify the stakeholders with whom you consulted when preparing the Operational Risk
Register
(ii) How did you communicate with the stakeholder i.e. face-to-face in meetings, electronic via
email etc
(iii) What input did each stakeholder provide in the risk management process (i.e. what did
you discuss and how might they have helped you prepare your risk management documents)
(b) Who (identify the position title) within your organisation would you consult to obtain
support for your risk management activities?
(c) In 3 to 5 sentences outline what research activities you undertook in your risk management
process to prepare your Operational Risk Register?
(d) Outline what actions you would take to address the following aspects of the risk
management process:
(i) Communicate the outcomes of your risk management process to key stakeholders
(Management, team members, external stakeholders)
(ii) Complete appropriate documents following the completion of the Operational Risk
Register and explain how your organisation stores documents.
(e) What is your organisation's procedure / regime on risk monitoring?

Q3:
Action plan for implementing risk treatment
Select one (1) of the hazards you assessed in preparing the Operational Risk Register. Prepare
an action plan using a template of your choosing to implement one (1) risk treatment you have
identified.
The action plan must contain the following information:
(i) what actions are required
(ii) who is taking responsibility for the action
(iii) the timelines in association with the action plan
(iv) how the actions will be monitored
(v) how the actions will be evaluated to determine the efficiency in treating the risk
Upload the completed action plan below.