Professional Documents
Culture Documents
Submitted in partial fulfillment of the requirement for the award of the Degree of Master
of Business Administration of Madurai Kamaraj University
by
K.ROHINI
(2018MBA40)
OCTOBER - 2019
FATIMA COLLEGE
MADURAI- 625018.
BONAFIDE CERTIFICATE
Dr.S. RAJU
FATIMA COLLEGE
MADURAI- 625018.
K.ROHINI
(Reg.No:2018MBA40)
DECLARATION
I hereby declare that the project done under the title ―A study on
EMPLOYEE SATISFACTION TOWARDS TRAINING AND DEVELOPMENT with special
references to Vetri motors Private Limited ―submitted for the award of the degree of Master of
Business Administration is my original work and that no part of this project has been submitted
fully or partly for any other recognition earlier.
(K.ROHINI)
First and foremost, I would like to thank God almighty whose blessings made us to complete the
training successfully.
It is a great pleasure to acknowledge my sincere thanks to Dr. Sr. G. Celine Sahaya Mary,
Principal, Fatima College, Madurai - 625018.
I also thank Dr.P. SHYAMALA, M.B.A, Ph.D., PGDCA, SET, NET, and Head of the
Department of Management Studies for her moral support to undergo the training/project.
I indeed greatly thankful to my faculty guide Dr. L. MEENA, M.B.A., M.Phil., Ph.D., NET,
SET, for her valuable support throughout the period.
It is a great pleasure to acknowledge my sincere thanks to guide in VETRI MOTORS PVT LTD.
I wish to express my gratitude to all the staff members in the Department of Management Studies
for their encouragement for completing this training. Finally, I thank my teachers, respondents,
friends and parents who helped us in completing my training successfully.
TABLE OF CONTENT
1 INTRODUCTION
1.1 Concept of training and develoment
1.2 Industry Profile
1.3 Company Profile
1.4 Theoretical Background
1.5 Factor and Variable
1.6 Chapterisation
2 REVIEW OF LITERATURE
2.1 Introduction
2.2 Review
2.3 Research Gap
3 RESEARCH METHODOLOGY
3.1 Research Methodology
3.2 Sampling Techniques
3.3 Data Collection
3.4 Tools Used for Analysis
4 ANALYSIS AND INTERPRETATION
4.1 Percentage Analysis
4.2 Chi-Square
4.3 One way ANOVA
4.4 Correlation
4.5 One way anova
5 FINDING AND SUGGESTIONS
6 BIBILOGRAPHY
7 ANNEXURES
CHAPTER-1
INTRODUCTION
.
INTRODUCTION
Training and development program organized in any organization to fulfill the requirement of
employee development as well as the success of the organization as success of any organization
depends on the employee competencies . The benefits of training and development are positive
individual outcomes as well as positive organizational commitment and enhancing organization
retention are competitive advantage , higher organizational commitment and enhancing
organizational retention are some of the benefits of training and development. Training and
development programmers gives positive result when planned effectively, effectively. In
effectively training becomes waste of time and resource for the organization and employee both.
When we are assessing training and development effectiveness one of the most important
criteria is employee satisfaction. Employee satisfaction with the organization‘s training and
development practices can be expected only when the practice incorporate employee needs.
Therefore, in assessing and improving the existing practices, the level of employee satisfaction
with the practices is worth to consider. In vettri motors private limited company and it has well
defined HR department looking for the responsibility of training and development. The study
will help to define the variables of training and development and measure its role in employees
satisfaction. It will help to improve method of training and identify the needs of employee with
these programs. This study will help to make strategies of training and and development so that
the trainees will use their potential to the maximum extent possible and the organization will
grow more with satisfied customers.
Industry profile:
S Passenger vehicles sales reminded particularly, flat recording a mere 0.13% growth over
the previous year. Within the segment, passenger cars and multi purpose vehicles grew by just
1.31% and 5.69% respectively during 2008-09. However, sales of utility vehicle actually
declined 7.94%, During the month march itself, passenger vehicle sales dropped 1.15 percent
over same period last year. The segment that was hardest hit by the slow down was commercial
vehicles, with truck and bus sales dropping a massive 21.69% during 2008-09 over the same
period last year, medium and heavy commercial vehicle declined by an even larger 33.16%,
while the decline was less server for light commercial vehicle, which dropped 7.10 % while the
decline of less server for light commercial vehicles sales fell a substantial 26.22 percent
campared to march
2008, with medium and heavy CVs dropping 43.40% and LCVs falling just 0.17 %. Also
medium and heavy buses grew by a marginal 0.57% and light buses dropped 6.72% . three
wheeler sales fell by 4.13% during the previous fiscal year, while passenger carriers grew a solid
14.36% during 2008-09. Goods carriers declined a massive 37.52% due to the slow down in
economic activity. In march this year, three wheeler sales actually grew by 11.40 percent over
the same month last year
Two-wheeler sales also came under intense pressure in the Last financial year due to the
sudden slowdown in lending to the segment by big private financial companies. This, coupled
with week consumer sentiment, has seen the segment report a merge 2.60% growth during
2008-09 while mopeds and scooters grew by 4.22% and 9.11% respectively, motor cycle sales
were particularly badly hit, growing just 1.16%. electric two-wheelers grew by 49.48% albeit
from a relatively smaller base . During march 2009, two-wheelers sales grew at a sluggish 3.65
percent over the same month last year, indicating that a sustained recovery is still something
away. Export of automobile during 2008-09 grew strongly, showing in increase of 23.61%, with
all segment regarding increase, expect the commercial vehicles which were affected due to the
global economic slowdown . the export of passenger vehicle are 4 wheeler grew 53.73% and
22.50% respectively, while three wheeler exports grew 4.85%. however , exports of truck and
buses declined by 27.67% during this period. According to tata motors, its domestic sales for
march 2009, total sales were 498,581, which are 14% lower than the 582390 units sold in the
previous fiscal. The company believes that the financial stimulus packages announced by the
government, particularly for commercial vehicles, have had positive impacts. However its feels
that the demand for trucks and the retail level would still take some time to reach level from the
last fiscal. As a result its march 2009 domestic sales were 13% lower than those of march 2008,
soiled 30% . increase in sales for the company‘s utility vehicles. This includes the highest ever
monthly sales for the scorpio, bolero and the pickup model, which stood at 19973 units for
march 2009as against 15,366 units for the same period last year. The newly launched xylo multi-
purpose vehicle also should strongly with 3,124 units findings buyer in the Indian market.
According to anand Mahindra, vice chairman and managing director , Mahindra & Mahindra, ―
this is a clear validation of the faith reposed in our product by the customers. I am especially
pleased that over new Mahindra Xylo has changed the rules of the game with impressive sales
figure‖ The bolero model has also done very well for the company, selling a record 55,924 units
in 2008-09. According to Mahindra, this make to bolero the first brand in the SUV/UV/MPV
segments to cross 50,000 units for two consecutive years.:
company profile
Vetri motors private limited‘s annual general meeting (AGM) was last held on 29
September 2018 and as per records from ministry of corporate affairs (MCA), is balance sheet
was last field on 31 march 2018.
Is investment in the area of training and development linked to the bottom line within the
business. Increasingly, high performing organizations today are recognising the need to use best
training and development practices to enhance their competitive advantage. Training and
development is an essential element of every business if the value and potential of it‘s people is
to be harnessed and grown. Many studies have highlighted the clear links between well designed
and strategic training and development initiatives and the bottom line within the business. The
image of an industry and of individual employers is also influenced by the extent and quality of
staff training and development. Potential employees in such an open labour market will assess
the track record of prospective employers in this vital area. Career Progression and development
is an increasingly attractive or even basic requirement for many such employees. In today‘s
business climate where all industries are experiencing staff and skills shortages, companies are
faced with stiff internal and external competition for quality employees. Each employer who
invests seriously in the area of training and development will reap the benefits of an enriched
working environment with higher levels of staff retention as well as increased productivity and
performance.
Advantage:
Training and Development helps in instilling the sense of team work, team spirit, and inter-team
collaborations. It helps in inculcating the zeal to learn within the employees. Employee
turnaround costs time and money. Training creates a feeling of confidence in the minds of the
employees. It gives them a security at the workplace. As a result, labor turnover and absenteeism
rates are reduced.
Disadvantage:
1. A failure to identify the specific needs of learners and for learners to own their own
development needs
2. Objectives set by trainers, rather than the learners
3. Little acceptance by learners of the need to take responsibility for their own development
4. Constraints of time for preparation and participation in learning events
5. A failure to follow through learning beyond an event or course
6. Failing to achieve high value via transfer of the learning
Job satisfaction is an important output the employee work for organization It companies
extrinsic and intrinsic factors and maintain an able to willing work forcesIt is an
interesting and significant area for conducting research.The study made on the topic of
job satisfaction will revel the factor felling of employees This report is use full to the
management of the company by know the satisfaction level of employee and they can
take measure to increase productivity.
Chapter 1: Chapter comprises the ―INTRODUCTION‖ of the study, statement of the problem,
significant of the study………etc..,
Chapter 3: The chapter includes ―RESEARCH METHODOLOGY‖ that illustrates how research
is carried out
Chapter 5: The chapter enlist the ―FINDINGS, SUGGESTION AND CONCLUSION‖ brought
out from the study.
CHAPTER II
Review of literature:
Training and development is vital part of the human resource development. It is assuming
ever important role in wake of the advancement of technology which has resulted in ever
increasing competition, rise in customer‘s expectation of quality and service and a
subsequent need to lower costs. It is also become more important globally in order to
prepare workers for new jobs. In the current write up, we will focus more on the
emerging need of training and development, its implications upon individuals and the
employers.
1.Wexley& Latham 2000 found in their study that training must be viewed
as a long term process, not just an infrequent and/or haphazard event. For effective
training and development programs must be well defined and not be held in haphazard
manner[16-19]. First of all the employees must be clear about the goals of the program
that is needed to be achieved. It is expected that the objectives that the training is trying
to achieve be made clear to employees before the training program. According to the
Edwin B Flippo, ―Training is the act of increasing knowledge and skills of an employee
for doing a particular job.‖
2. Robotham (2000) found that trainers must have awareness and
understanding of individual‘s style to achieve desired outcomes of training. The study
shows the role of trainer‘s awareness in making flourish a training program. Transfer of
learning of training is most crucial aspect of training and development programs.
Generally training and development programs are not seen at wider spectrum and the
training given to the employees is not transferred to the work. Tsang, 1997 said in his
study that even if the knowledge obtained through training is accurate, organizational
performance will not improve if dichotomy in implementation exists in the business
organization[20]. When management is supportive and motivates employees to transfer
their learning to work tolerate towards the time taken and mistakes done proper transfer
of training to work has been see.
3. According to Haslinda ABDULLAH (2009), the challenges faced by
employers and organizations in the effective management of HR T&D varied from
concerns about the lack of intellectual HR professionals to coping with the demand for
knowledge-workers and fostering learning and development in the workplace. The core
and focal challenge is the lack of intellectual HRD professionals in manufacturing firms,
and this suggests that employers viewed HR T&D as a function secondary to HRM and
perhaps considered it as being of lesser importance. This implication could lead to the
ineffective implementation of HR T&D activities and increase ambiguity and failure in
effectively managing HR T&D as a whole. According to Ananth (1998), He pointed out
different problems faced by the organization in handling the corporate finance such as the
time of procurement and investment of funds. He suggested that the organisation must
relate itself with the needs of changing environment by taking good decisions through
professionally trained people.
4. According to Henry Ongori (2011), Jennifer Chishamiso Nzonzo,
training and development has become an issue of strategic importance. Although many
scholars have conducted research on training and development practices in organizations
in both developing and developed economies, it is worth mentioning that most of the
research has concentrated on the benefits of training in general. There is however limited
focus on evaluation of training and development practices in organizations. According To
Fizzah(2011), The purpose of the research is to find out how training and development
effect organizational performance and to find out what is the impact of training and
development in organization. Data is collected from the 100 members of different
organizations. And the previous researches carried out on training and development.
Training and development is important for the employees in organization, it helps the
employees to improve their skills and to give a good performance in workplace. There is
a big relation between training and development with the organization performance and
the relationship is discussed in the paper
5. According to Iftikhar Ahmad and Sirajud Din (2009), Training and
development is adopted by organizations to fill the skill gap of employees. Training
evaluation must be appropriate for the person and situation. Evaluation will not ensure
effective learning unless training is properly designed. Successful evaluation depends
upon whether the means of evaluation were built into the design of the training program
before it wasimplemented.According to Bates and Davis (2010), Usefulness of training
programme is possible only when the trainee is able to practice the theoretical aspects
learned in training programme in actual work environment. They highlighted the use of
role playing, cases, simulation, mediated exercises, and computer based learning to
provide exposure to a current and relevant body of knowledge and real world suitution.
17. McGehee and Thayer (2001) are widely acknowledged as the seminal text on
training needs analysis and are quoted in much of the literature. They outlined the analysis of
training need at the level of the organisation, group and individual and these levels continue
to form the foundation of most approaches. The traditional approach to training needs
analysis outlines a number of steps. The following are drawn from the main formats found in
the literature (Reay 1998, Boydell and Leary 1996, Reid and Barrington 1999, Wills 1998).
20. Wills (2008) discusses the need to meet both the needs of the
individual and the organisation and suggests that corporate policies and strategies are the
starting point for the analysis of both in order to align training and organisational
direction. He also discusses the need for clarity around corporate mission, vision and
strategy and the importance of senior management support.
21. Hayton (2000) discusses the need for skills audit to be linked with an
organisations broader change strategy. Key recommendations he makes include involving
employees in the process and linking skills audit to the company strategy. He also
highlights the need for a simple approach which can be understood by employees unions
and management. He recognises the potential for industrial relations issues with skills
audits. Research by Hussey (CLMS 1999) looking at the use of education and training as
as a strategic driver found that only a third of firms surveyed linked the aims of their
management development programmes to the achievement of organisational goals. The
majority of firms identified needs through appraisals alone thus there was no explicit
connection to the overall direction of the organisations strategy or goals. Hussey argued
that if training was strategic the focus of training would change as strategic focus
changed, however he found that training plans tended to be very stable thus indicating a
lack of connectivity with strategic direction. Hussey recommended the closer integration
of training with business strategy (CLMS 1999).
Social Objectives – Social objectives ensures that the organization is ethically and socially
responsible to the needs and challenges of the society. Further, the additional objectives are as
follows:
To prepare the employees both new and old to meet the present as well as the changing
requirements of the job and the organization.
To prevent obsolescence.
To impart the basic knowledge and skill in the new entrants that they need for an
intelligent performance of a definite job.
To prepare the employees for higher level tasks.
To assist the employees to function more effectively in their present positions by
exposing them to the latest concepts, information and techniques and developing the
skills they will need in their particular fields.
To build up a second line of competent officers and prepare them to occupy more
responsible positions.
To ensure smooth and efficient working of the departments.
To ensure economical output of required quality.
31. to enhance the performance of the employees in the organization.‖ (Ul- Ameeq,
Hanif, 2013). Training has been defined by Gorden (1992,235) as the ― planned and systematic
modification of behavior through learning events, activities and programs which result in the
participants achieving the levels of knowledge, skills, competencies and abilities to carry out
their work effectively‖ .Training also can be identified as a ― learning process that involves the
acquisition of knowledge, sharpening of skills, concepts, rules, or changing of behaviors and
attitudes
32. A study for (Branine & Pollard, 2010) assured that Managers with a
high level of Ihsan which is ―one of the principles of an Islamic management system‖
promotes the training and development of their employees and encourage employment
sharing and involvement in decision-making. Islam suggests training and development to
increase the knowledge of employees of all levels. Development is all including, beginning
from the mental development of someone and demonstrated ultimately into physical
development. According to the Qur‘an, man‘s basic qualification for being the
representative of God on earth is possession of knowledge. God said (2:30-33):
33. Kuldeep Sing (2000) has selected 84 organization from business representing
all the major domestic industries questionnaire has developed by Huselid (1993) are used to
study training. The objectives of the study are to examine the relationship between training and
organizational performance which shows that Indian organizations are still not convinced of
the fact that investments in human resources can result in higher performance. Alphonsa V.K.
(2000) has conducted training climate survey in a large private hospital in Hyderabad. 50
supervisors from different departments of the hospitals randomly selected for the study. The
researcher used training – climate survey questionnaire (Rao-1989). ―The analysis of training
climate as perceived by the supervisors‖ Covered various aspects such as corporate philosophy
policies superior, subordinate relationships, valued performance features and behaviours,
interpersonal and group relationship. The results showed that reasonably good training-climate
is prevailing in this organization but the supervisors‘ perception about training-climate differs
according to their respective departments.
34. A study conducted by Shiv Kumar Singh and Subhash Banerjee (2000),
‖Trainer roles in Cement industry‖, says that ,today the Indian Cement Industry is the
second largest in the world. There has been tremendous growth of activities in the Indian
Cement Industry in terms of modernization, in order to keep pace with such
modernization/expansion due to technological development, a strong manpower base
equipped with latest development has to be built with in Cement Industry, New Training
initiative has to be taken at all levels. A Trainer‘s main objective is to transfer his
knowledge and skills to the Trainees. This paper is focused on the Trainer Roles in Cement
Industry, the factors which are important to become an effective Trainer. This involves
identifying training courses, choosing appropriate Training methods, evaluation of Training
activities, and helping the Trainer to deliver good Training to the Cement Industry
35. A study on ―HRD strategies at various levels in construction
organisations‖ by Singh, S. K. and Banerjee, S. (2000), reveals that construction is the
second largest economic activity in India, and accounts for half of the nation's investment
or development. In this article the authors briefly discuss the HRD strategies at various
levels in construction organisations. Many sectors of the construction industry are in urgent
need of technological upgradation. An effort to develop manpower by the organisations
will directly show results in the bottom line. Since there are not many professionals
imparting training in construction - related aspects, refreshers training is essential and some
concrete efforts in imparting systematic technical training is necessary..
36. Binna Kandola (2000) has discussed some of the difficulties associated
with accurate and useful evaluation of training effectiveness particularly in the department
of soft skills which include skills relating to people management. The author highlights
some existing training evaluation techniques and then outlines a model of training
evaluation which currently is found to be successful in the United Kingdom.
37. Moses (2000) observed that companies can no longer guarantee
employees promotions to the top, it is important that training and development help
employees with career planning and skills development. Some organization fear that career
planning will communicate to employees that their jobs are at risk, but it can be framed
differently to communicated that they are willing to invest in helping employees reach their
potential. Companies can also help ease employees‘ minds by making career planning a
standard part of their employee development process of downsizing or restructuring. When
a company communicates to their employees that they are marketable outside the 36
organization, yet still invests in their training and development, it makes a strong statement
to workers that they are values, and many are compelled to offer a high level of
commitment.
38. Logan, J.K (2000) illustrated that retention is a complex concept and
there is no single recipe for keeping employees with a company. Many companies have
discovered, however, that one of the factors that helps retain employees is the opportunity
to learn and try new things. The Gallup Organization also supports this contention, as they
found ―the opportunity to learn and grow‖ as one of the critical factors for employee
retention. Companies that offer employee development programs find success with
retaining workers. Sears has found that in locations where managers work to help their
employees grow professional turnover is 40 to 50 per cent less than in stores where that
relationship does not exist.
39. Wagner S (2000) in his study on ―Employees Speak out on Job
Training: Findings of New Nationwide Study,‖ highlighted employee development
programs are experiencing higher employees satisfaction with lower turnover rates
although salary and benefits play a role in recruiting and retaining employees, people are
also looking for opportunities to learn new things, the challenge of new responsibilities,
and the prospect of personal and professional growth. The Gallup Organization found that
employee satisfaction and retention are high when a company is willing to train its workers.
40. Lance Gray and Judy Mc Gregor (2001) have compared 100 New
Zealand surveys for workers aged 55 years and over, and another one for employers. The
issue of older workers captured respondent attention with both studies receiving response
roles of around 50%. The congruence of attitudes among older workers and employers
regarding the efficiency was negative. Training stereotypes is a feature of the study. Older
workers are in some agreements that there is difficult to train less willing to lean and afraid
of new technology older workers saw provision of training as a concern with 11.6%
reporting discrimination with regard to training. Significantly, skilled older workers saw
the provision of training was a signal by employers that they are to be taken as serious
contributors.
41. Olga et al (2001) is concerned with how MNCs differ from indigenous
organization in relation to their training needs and whether this relationship changes across
countries. The question is whether local isomorphism is apparent in the training needs of
MNCs, or whether MNCs share more in common with their counterparts in the countries.
A series of hypothesis has been put forward and tested using survey data form 424
multinational and 259 indigenous organizations based in the UK (United Kingdom) and
Ireland. The result suggests a hybrid form of localization. Where MNCs adopt their
practices to accommodate national differences but that these adaptations have not reflected
convergence to domestic practice. The results also indicates that the MNCs are selective in
the training practices that are adopted. Evidence from this study indicate that country
difference in career traditions and labour market skill needs are key drivers in the
localization of associated training. In contrast MNCs, irrespective of national Content adopt
comparable systematic training frameworks (i.e.) Training and identification evaluation and
delivery.
42. Yadapadithaya (2001) studied the current practices of evaluating
training and development programmes in the Indian corporate includes High pressure for
increased quality, innovation, and productivity acts as a major driving force for the Indian
corporate training and development programmes, Most of the key result areas of training
and development function are related to the measurement and evaluation of training
effectiveness. Nearly 6 per cent of the private sector, 81 per cent of the public sector, and
all the MNCs evaluate the effectiveness of training in one way or the other, The major
purpose of evaluation is to determine the effectiveness of the various components of a
training and development programme. Organizations rely mostly on the participants‘
reactions to monitor the effectiveness of training. An overwhelming majority of the
organizations use ―questionnaires‖ as an instrument to gather relevant data for evaluation,
In most of the cases, evaluation was done immediately after the training. Majority of
private and public sector organizations use one –shot programme design and more than half
of the MNCs also use single group, pre-test and post-test design for evaluating the
effectiveness of training and development programmes. Absence of transfer of learning
from the place of training to workplace has been a major perceived deficiency of the 38
corporate training and development system. Indian Corporate sector is currently facing the
challenge of designing and developing more valid, reliable and operational measures to
evaluate the effectiveness of training and development.
43. Radhakrishna, Plank, and Mitchell (2001) studied using a learning style
instrument (LSI) and demographic profile in addition to reaction measures and learning
measures. The three training objectives were to assess knowledge gained through a web
based training, to determine participant reaction to Web-based material and Listerv
discussion, and to describe both the demographic profile and the learning style of the
participants. The evaluation of the training began with an on-line pretest and an on-line
LSI. The pretest included seven demographic questions. The LSI, pretest and post test, and
LSI questionnaire were paired by the agent‘s social security numbers. Fifty-five agents of
the available (106) agents completed all four instruments and were included in this study.
44. A study conducted on ―Return on investment in Training‖ by Bettina
Lankard Brown (2001) reveals that training and development efforts are big business in the
United States, with the amount of money spent increasing every year. However, changes in
the economy and declining profit margins are prompting many businesses to question the
value of their training investments. Do businesses benefit from their expenditures on
employee training or are they merely preparing their workers for jobs elsewhere? When
workers bear the costs of such training, do they realize personal benefits or does the
employer reap the only rewards? This study examines myths and misconceptions about
who pays and who reaps the Return On Investment (ROI) in training. Investments in
Training are assumed to have positive returns.
48. A Study by Barnes and Kennard (2002) in Australia suggest that factors
other than increased skill have mainly contributed to Australia‘s recent productivity surge.
They also comment that there does not appear to be a strong correlation across countries
between labour productivity growth and movements in skill composition towards skilled
workers. Some countries with large contributions of skill change, such as France and the
UK, do not have very high labour productivity growth. Having said this, they believe that
education and skills remain important for long-run growth. Another study by L. Holladay,
Jennifer L. Knight, Danielle L. Paige, & Miguel A. (2002) investigated how the Effects of
Training, Course title, Training content, Training assignment, and Gender influence
participant‘s attitudes in this study. They have found that women were influenced by the
training content and not by the organization standing.
49. Natarajan and Deepasree (2002) made a study on ―Training climate in
the burn standard company limited, Salem‖, a Public sector undertaking. A prepared
questionnaire was distributed to 145 employees at random. This result shows that training
climate in the organization appears to be at an average level of (50%). There is a good deal
of scope for improvement. Training climate facilitates the employees in acquiring
capabilities required to perform various functions associated within their present or future
expected roles and developing their capabilities for organizational development has been
suggested by Sharad Kumar and Sabita Patnaik (2002). The performances of the roles
depend upon the individual perception regarding the effectiveness of performing the role
and various organizational factors.
50. ―Employees attitude towards training and development in private
sectorindustries‖ by Sundararajan S. (2007) suggests that, in the current competitive
business environment, the demand of organisations compels Indian Industries to rethink
their vision and mission about Human Resource Development (HRD) practices through
training and development. Changes are inevitable anywhere i.e. in our personal life, social
life, work life, in nature, in society, in universe etc. We cannot avoid changes, but we can
adjust and adapt to such changes for betterment through training and development. Today's
industries are moving towards globalisation, and this process is characterised by intense
competition, technological innovations, consumer satisfaction, competitive advantages etc.
Here, the human resource provides impetus training and development to deal with such
competitive and complex situations in the business world. In this day and age,
organisations are forced to thrive on the cutting edge competition using the most
appropriate technology. For this, managing HR is more effectively through appropriate
training to the organisational workforce. Training might thus mean showing a machinist
how to operate his new machine; a new sales person, how to sell his firm's product; or a
new supervisor how to interview and appraise employees. For analysing the existing
training and development programme of private sector organisation and employees'
attitude, the researcher conducted an empirical study on 'employees' attitude towards
training and development' in private sector manufacturing and business organisations.
Based on this research, the researcher come to certain conclusions about employees'
mindset towards training and development in private sector organisations.
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Research gap:
RESEARCH METHODOLOGY:
Research design:
Population are taken from the total number of employees in susee cars and trucks
private limited.
The research design is probability research design and its descriptive design.
Data collection:
1. Primary data
2. Secondary data
The researcher has done through both primary data and secondary data. Primary data is collected
through questionnaire. Population is taken as the total number of employees in susee cars and
trucks company. The size of the population totally 125 employees.
Sampling method:
Sampling size: 50
The researcher has selected the simple random sampling to find out the employee satisfaction
towards the welfare facilities. The size of the sample included totally of 75 employees. The
sampling units are the 125 employees
The researcher uses two tools for analyzing the data. They are,
Percentage Analysis
Weighted Average Method
Chi-square
One way anova
Correlation
PERCENTAGE ANALYSIS
Percentage Analysis is applied to create a contingency table from the frequency distribution
and represent the collected data for better understanding. Data analysis, also known as
analysis of data or data analytics, is a process of inspecting, cleansing, transforming, and
modeling data with the goal of discovering useful information, suggestion conclusion and
supporting decision-making. The term data analysis is sometimes used as a synonym for data
modeling.
Formula:
Xw = ∑wx
∑w
CHI- SQUARE:
The chi-square is one of the most commonly used non parametric test in
which the sampling distribution when the null hypothesis is true.
X2 = [ (n -1) * s2 ] / σ2
It is used to test for difference among two or more independent means when
there are only two means to compare the t-test and the anova f test are equivalent
the relation between anova and t is given by F=T2
F=MST/MSE
Where,
F= anova coefficient
MST= mean sum of square due to treatment
CORRELATION
Table 4.1
Frequency Percent
male 32 56.4
female 18 43.6
Total 50 100.0
Interpretation
Majority of the respondents (82%) are male and 18% of the respondents are female.
Table 4.2
Frequency Percent
20-29 years 15 26.3
Total 50 100
Interpretation
Majority of the respondents are between 40 – 49 years (30%) and the lowest is above 50 years
(6%).
Table 4.3
Finance 11 19.3
human resource 23 40.4
Administarative 11 19.3
Production 5 8.8
Total 50 100.0
Interpretation
Majority of the respondents belongs to finance department (40%) and the lowest is
administrative department (6%).
Table 4.3
Frequency Percent
less than 1years 10 17.5
above 15 years 8 14
Total 50 100
Intrepretation
Majority of the respondents are working between 5 - 10 years (34%) and the lowest is above 10
years (16%).
Table 4.5
Total 50 100
Interpretation
Majority of the respondents are working in all different types of shifts (44%) and the lowest is
working at overnight (20%).
Table 4.6
Frequency Percent
Rural 24 42.1
Urban 26 45.6
Total 50 100.0
Interpretation
Majority of the respondents are from urban area (62%) and the lowest is from rural area (38%).
Table 4.7
Frequency Percent
arts and science 6 10.5
engineering 9 15.8
management 24 42.1
studies
Others 11 19.3
Total 50 100.0
Interpretation
Majority of the respondents studied arts and science (38%) and the lowest have studied
engineering (10%).
Chi-square
Factor 1
Table 4.8
Gender Male 4 10 4 7 7 32
Female 5 5 3 4 1 18
Total 9 15 7 11 8 50
The table above shows that among the 32 respondents, who were male, majority of 4
In order to examine the formulated null hypothesis that there is no significant relationship
between the gender of the respondents and their Productivity. The computed results are given in
Table 4.9
Statement Ofthejob
Gender Male 7 12 4 4 5
Female 3 4 3 6 2
Total 10 16 7 10 7
The table above shows that among the 32 respondents, who were male, majority of 7
In order to examine the formulated null hypothesis that there is no significant relationship
between the gender of the respondents and their Productivity. The computed results are given in
Table:4.10
The table above shows that among the 20-29 years of respondents, majority of 3
In order to examine the formulated null hypothesis that there is no significant relationship
between the age of the respondents and their Productivity. The computed results are given in
Table:4.11
Age 20-29 1 5 1 4 4 15
years
30-39 0 5 2 4 1 12
years
40-49 4 3 3 2 2 14
years
above 50 5 3 1 0 0 9
years
The table above shows that among the 20-29 respondents of the year, who were male,
satisfied.
In order to examine the formulated null hypothesis that there is no significant relationship
between the age of the respondents and their Productivity. The computed results are given in
Table:4.12
Department Finance 2 4 3 2 0 11
human resource 4 6 2 5 6 23
administarative 4 2 2 2 1 11
Production 0 4 0 1 0 5
Total 10 16 7 10 7 50
The table above shows that among the 11 repondends, finance majority of 2 respondents
dissatisfied, 0 respondents of strongly satisfied . Among the female category human resource 23
satisfied.
In order to examine the formulated null hypothesis that there is no significant relationship
between the department r of the respondents and their Productivity. The computed results are
given in
4.13
The table above shows that among the 50 respondents, who were male, majority of 10
respondents was in Agree, 15 respondents in Strongly Agree. Among the female category of 25
respondents, greater number of respondents (15) was in Agree, 10 respondents in Strongly
Agree.
In order to examine the formulated null hypothesis that there is no significant relationship
between the gender of the respondents and their Job Satisfaction. The computed results are given
In order to examine the formulated null hypothesis that there is no significant relationship
between the gender of the respondents and their Productivity. The computed results are given in
Table:4.14
Onthejob Total
The table above shows that among the 14 respondents, of night shift there are 5
strongly satisfied . between a.m and p.m 18 respondents .type of shift has been 18 respondents
Table:4.14
between a.m 2 7 2 4 3 18
and p.m
i work all 8 2 3 2 18
different type 33
of shift 3
onthejob
strongly
strongly satisfi dissatsfi dissatisfie
satisfied ed neutral ed d Total
Total 10 16 7 10 7 50
Interpretation:
The table above shows that among the 14 respondents, of night shift there are 5 respondents of
strongly satisfied, 3 respondents of satisfied 4 are neutral 1 distatisfied 1 are strongly satisfied .
between a.m and p.m 18 respondents .type of shift has been 18 respondents
In order to examine the formulated null hypothesis that there is no significant relationship
between the shift of the respondents and their Productivity. The computed results are given in
Table:4.15
urban 4 9 4 6 3 26
Total 10 16 7 10 7 50
With a view to find the degree of relationship between the Area of the respondents and
their Productivity, a two way table was prepared and shown in
Table 4.16:
Statement Onthejob
strongly Satisfied neutral dissatsf strongly
satisfied ied dissatisfied
qualfication arts and 2 1 0 1 2
science
Engineering 2 2 2 2 1
management 2 9 4 5 4
studies
Others 3 3 1 3 1
Total 9 15 7 11 8
The table above shows that among the qualifaction respondents, who were arts amd
In order to examine the formulated null hypothesis that there is no significant relationship
between the gender of the respondents and their Productivity. The computed results are given in
Table:4.17
qualfication ofthejob Crosstabulatin
The table above shows that among the 32 respondents, who were male, majority of 7
In order to examine the formulated null hypothesis that there is no significant relationship
between the gender of the respondents and their Productivity. The computed results are given in
One way anova
Factor 2
Table : 4.18
Variable: recruitment
Total 11.520 49
Interpretation:
recruitment:
From the above table that there is no significant differences (sig = .457) in level of respondents
towards free time among different area of the respondents at 5% level.
This finding indicates that the level of knowledge towards free time vary with their area at 5%
level.
H0: The awareness level of respondents toward recruitment of job satisfiaction vary with gender
Table:4.19
factors: gender of the respondents
Variable : selection
Total 11.520 49
Interpretation
Selection:
From the above table that there is no significant differences (sig = .457) in level of respondents
towards free time among different area of the respondents at 5% level.
This finding indicates that the level of knowledge towards free time d vary with their area at 5%
level.
H0: The awareness level of respondents toward selection of job satisfiaction vary with gender
Table:4.20
Factors: age of the respondents
Variable : recruitment
Total 59.220 49
Interpretation
Recruitment:
From the above table that there is no significant differences (sig = .014) in level of respondents
towards free time among different area of the respondents at 5% level.
This finding indicates that the level of knowledge towards free time do not vary with their area
at 5% level.
H0: The awareness level of respondents toward Recruitment of job satisfiaction does not vary
with age
Table:4.21
Factors: age of the respondents
Variable: selection
Total 59.220 49
Interpretation
Selection:
From the above table that there is no significant differences (sig = 0.08) in level of respondents
towards free time among different area of the respondents at 5% level.
This finding indicates that the level of knowledge towards free time do not vary with their area at
5% level.
H0: The awareness level of respondents toward selection of job satisfiaction vary with age
Table: 4.22
Factors: department of the respondents
Variable: recruitment
Total 40.000 49
Interpretation
Recruitment:
From the above table that there is no significant differences (sig = .150) in level of respondents
towards free time among different area of the respondents at 5% level.
This finding indicates that the level of knowledge towards free time vary with their area at 5%
level.
H0: The awareness level of respondents toward Recruitment of job satisfiaction vary with
department
Table:4.23
Factors : department of the respondents
Variable :selection
Total 40.000 49
Interpretation
Selection:
From the above table that there is no significant differences (sig = .458) in level of respondents
towards free time among different area of the respondents at 5% level.
This finding indicates that the level of knowledge towards free time vary with their area at 5%
level.
H0: The awareness level of respondents toward selection of job satisfiaction vary with
department
Table:4.24
Factors: duration of the respondents
Variable: recruitment
Total 46.880 49
Interpretation
Recruitment:
From the above table that there is no significant differences (sig = .785) in level of respondents
towards free time among different area of the respondents at 5% level.
This finding indicates that the level of knowledge towards free time vary with their area at 5%
level.
H0: The awareness level of respondents toward Recruitment of job satisfaction vary with
duration
Table:4.25
Factors : duration of the respondents
Variable :selection
Total 46.880 49
Interpretation
selection:
From the above table that there is no significant differences (sig = .534) in level of respondents
towards free time among different area of the respondents at 5% level.
This finding indicates that the level of knowledge towards free time vary with their area at 5%
level.
H0: The awareness level of respondents toward selection of job satisfaction vary with duration
Table:4.26
Factors : shift of the respondents
Variable : recruitment
Total 31.680 49
Interpretation
Recruitment:
From the above table that there is no significant differences (sig = .000) in level of respondents
towards free time among different area of the respondents at 5% level.
This finding indicates that the level of knowledge towards free time do not vary with their area
at 5% level.
H0: The awareness level of respondents toward selection of job satisfaction does not vary with
shift
Table:4.27
Factors : shift of the respondents
Variable : selection
Total 31.680 49
Interpretation
selection:
From the above table that there is no significant differences (sig = .734) in level of respondents
towards free time among different area of the respondents at 5% level.
This finding indicates that the level of knowledge towards free time vary with their area at 5%
level.
H0: The awareness level of respondents toward selection of job satisfaction vary with shift
Table:4.28
Factors : area of the respondents
Variable : recruitment
Total 12.480 49
Interpretation
Recruitment:
From the above table that there is no significant differences (sig = .305) in level of respondents
towards free time among different area of the respondents at 5% level.
This finding indicates that the level of knowledge towards free time vary with their area at 5%
level.
H0: The awareness level of respondents toward recruitment of job satisfaction vary with area
Table:4.29
Factors : area of the respondents
Variable : selection
Total 12.480 49
Interpretation
Selection:
From the above table that there is no significant differences (sig = .544) in level of respondents
towards free time among different area of the respondents at 5% level.
This finding indicates that the level of knowledge towards free time vary with their area at 5%
level.
H0: The awareness level of respondents toward selection of job satisfaction vary with area
Table:4.30
Factors : qualification of the respondents
Variable : recruitment
Total 42.000 49
Interpretation
Recruitment:
From the above table that there is no significant differences (sig = .885) in level of respondents
towards free time among different area of the respondents at 5% level.
This finding indicates that the level of knowledge towards free time vary with their area at 5%
level.
H0: The awareness level of respondents toward recruitment of job satisfaction vary with
qualification
Table:4.31
Factors : qualification of the respondents
Variable : recruitment
Total 42.000 49
Interpretation
Selection:
From the above table that there is no significant differences (sig = .426) in level of respondents
towards free time among different area of the respondents at 5% level.
This finding indicates that the level of knowledge towards free time vary with their area at 5%
level.
H0: The awareness level of respondents toward recruitment of job satisfaction vary with
qualification
Factor 3
Factor 3
correlation
Table:4.32
Variable: ranking
INTERPRETATION:
From the above table correlation gives as a relationship between gender of the respondents with
applicable variable gender (-.029) it indicates strong negative relationship
From the above table correlation gives as a relationship between gender
of the respondents with applicable variable ranking (-.029) it indicates strong negative
relationship.
Table:4.33
Gender pairedcomprais
statement on
INTERPRETATION:
From the above table correlation gives as a relationship between gender of the respondents with
applicable variable gender (-.178) it indicates strong negative relationship
From the above table correlation gives as a relationship between gender
of the respondents with applicable variable paired comparison (-.178) it indicates strong
negative relationship.
Table:4.34
Factors: age of the respondents
Variable: ranking
INTERPRETATION:
From the above table correlation gives as a relationship between age of the respondents with
applicable variable age (-.0.14) it indicates strong negative relationship
From the above table correlation gives as a relationship between age of
the respondents with applicable variable ranking (-.014) it indicates strong negative relationship.
Table:4.35
Factors: age of the respondents
Variable: paired comparison
INTERPRETATION:
From the above table correlation gives as a relationship between age of the respondents with
applicable variable age (.097) it indicates strong positive relationship
From the above table correlation gives as a relationship between age of
the respondents with applicable variable paired comparison (.097) it indicates positive
relationship.
Table:4.36
Factors: department of the respondents
Variable: ranking
INTERPRETATION:
From the above table correlation gives as a relationship between department of the respondents
with applicable variable age (-.0.292) it indicates strong negative relationship
From the above table correlation gives as a relationship between
department of the respondents with applicable variable ranking (-..292) it indicates strong
negative relationship.
Table:4.37
Factors: department of the respondents
Variable: paired comparison
INTERPRETATION:
From the above table correlation gives as a relationship between department of the respondents
with applicable variable age (-.173) it indicates strong negative relationship
From the above table correlation gives as a relationship between
department of the respondents with applicable variable paired comparison (-.173) it indicates
strong negative relationship.
Table:4.38
Factors: duration of the respondents
Variable: ranking
INTERPRETATION:
From the above table correlation gives as a relationship between duration of the respondents with
applicable variable age (.480) it indicates strong positive relationship
From the above table correlation gives as a relationship between duration
of the respondents with applicable variable ranking (.480) it indicates strong positive
relationship.
Table:4.39
Factors: duration of the respondents
Variable: paired comparison
INTERPRETATION:
From the above table correlation gives as a relationship between duration of the respondents with
applicable variable age (.113) it indicates strong positive relationship
From the above table correlation gives as a relationship between duration
of the respondents with applicable variable paired comparison (.113) it indicates strong positive
relationship.
Table:4.40
Factors: shift of the respondents
Variable: ranking
INTERPRETATION:
From the above table correlation gives as a relationship between shift of the respondents with
applicable variable age (.419) it indicates strong positive relationship
From the above table correlation gives as a relationship between shift of
the respondents with applicable variable ranking (.419) it indicates strong positive relationship.
Table:4.41
Factors: shift of the respondents
Variable: paired comparison
INTERPRETATION:
From the above table correlation gives as a relationship between shift of the respondents with
applicable variable age (.147) it indicates strong positive relationship
From the above table correlation gives as a relationship between shift of
the respondents with applicable variable paired comparison (.147) it indicates strong positive
relationship.
Table:4.42
Factors: area of the respondents
Variable: ranking
INTERPRETATION:
From the above table correlation gives as a relationship between area of the respondents with
applicable variable age (.257) it indicates strong positive relationship
From the above table correlation gives as a relationship between area of
the respondents with applicable variable ranking (.257) it indicates strong positive relationship.
Table:4.43
Factors: area of the respondents
Variable: paired comparison
INTERPRETATION:
From the above table correlation gives as a relationship between area of the respondents with
applicable variable age (-.001) it indicates strong negative relationship
From the above table correlation gives as a relationship between area of
the respondents with applicable variable paired comparison (-.001) it indicates strong negative
relationship.
Table:4.44
Factors: qualification of the respondents
Variable: ranking
INTERPRETATION:
From the above table correlation gives as a relationship between qualification of the respondents
with applicable variable age (.056) it indicates strong positive relationship
From the above table correlation gives as a relationship between
qualification of the respondents with applicable variable ranking (.056) it indicates strong
positive relationship.
Table:4.45
Factors: qualification of the respondents
Variable: ranking
INTERPRETATION:
From the above table correlation gives as a relationship between qualification of the respondents
with applicable variable age (.120) it indicates strong positive relationship
From the above table correlation gives as a relationship between
qualification of the respondents with applicable variable paired comparison (.120) it indicates
strong positive relationship.
One way ANOVA
Factor 4
Table: 4.46
Variable:one month
Total 11.520 49
Interpretation:
One month:
From the above table that there is no significant differences (sig = .387) in level of respondents
towards free time among different area of the respondents at 5% level.
This finding indicates that the level of knowledge towards free time vary with their area at 5%
level.
H0: The awareness level of respondents toward one month of training vary with gender
Table:4.47
Total 11.520 49
Interpretation
Weekly once:
From the above table that there is no significant differences (sig = .004) in level of respondents
towards free time among different area of the respondents at 5% level.
This finding indicates that the level of knowledge towards free time vary with their area at 5%
level.
H0: The awareness level of respondents toward weekly once of training vary with gender
Table:4.48
Total 59.220 49
Interpretation
One month:
From the above table that there is no significant differences (sig = .467) in level of respondents
towards free time among different area of the respondents at 5% level.
This finding indicates that the level of knowledge towards free time vary with their area at 5%
level.
H0: The awareness level of respondents toward one month of training vary with age
Table:4.49
Total 59.220 49
Interpretation
Weekly once:
From the above table that there is no significant differences (sig = .241) in level of respondents
towards free time among different area of the respondents at 5% level.
This finding indicates that the level of knowledge towards free time vary with their area at 5%
level.
H0: The awareness level of respondents toward weekly once of training vary with age
Table:4.50
Total 40.000 49
Interpretation
One month:
From the above table that there is no significant differences (sig = .006) in level of respondents
towards free time among different area of the respondents at 5% level.
This finding indicates that the level of knowledge towards free time vary with their area at 5%
level.
H0: The awareness level of respondents toward one month of training vary with department
Table:4.51
Total 40.000 49
Interpretation
Weekly once:
From the above table that there is no significant differences (sig = .056) in level of respondents
towards free time among different area of the respondents at 5% level.
This finding indicates that the level of knowledge towards free time vary with their area at 5%
level.
H0: The awareness level of respondents toward one month of training vary with department
Table:4.52
Total 46.880 49
Interpretation
One month:
From the above table that there is no significant differences (sig = .459) in level of respondents
towards free time among different area of the respondents at 5% level.
This finding indicates that the level of knowledge towards free time vary with their area at 5%
level.
H0: The awareness level of respondents toward one month of training vary with duration
Table:4.53
Total 46.880 49
Interpretation
Wekly once:
From the above table that there is no significant differences (sig = .243) in level of respondents
towards free time among different area of the respondents at 5% level.
This finding indicates that the level of knowledge towards free time vary with their area at 5%
level.
H0: The awareness level of respondents toward weekly once of training vary with duration
Table:4.54
Total 31.680 49
Interpretation
One month:
From the above table that there is no significant differences (sig = .0.53) in level of respondents
towards free time among different area of the respondents at 5% level.
This finding indicates that the level of knowledge towards free time vary with their area at 5%
level.
H0: The awareness level of respondents toward one month of training vary with shift
Table:4.55
Total 31.680 49
Interpretation
Weekly once:
From the above table that there is no significant differences (sig = .844) in level of respondents
towards free time among different area of the respondents at 5% level.
This finding indicates that the level of knowledge towards free time vary with their area at 5%
level.
H0: The awareness level of respondents toward one month of training vary with duration
Table:4.56
Total 12.480 49
Interpretation
One month:
From the above table that there is no significant differences (sig = .221) in level of respondents
towards free time among different area of the respondents at 5% level.
This finding indicates that the level of knowledge towards free time vary with their area at 5%
level.
H0: The awareness level of respondents toward one month of training vary with area
Table:4.57
Total 12.480 49
Interpretation
Weekly once:
From the above table that there is no significant differences (sig = .118) in level of respondents
towards free time among different area of the respondents at 5% level.
This finding indicates that the level of knowledge towards free time vary with their area at 5%
level.
H0: The awareness level of respondents toward weekly once of training vary with area
Table:4.58
Interpretation
One month:
From the above table that there is no significant differences (sig = .000) in level of respondents
towards free time among different area of the respondents at 5% level.
This finding indicates that the level of knowledge towards free time does not vary with their area
at 5% level.
H0: The awareness level of respondents toward one month of training do not vary with
qualification
Table:4.59
Interpretation
Weekly once:
From the above table that there is no significant differences (sig = .744) in level of respondents
towards free time among different area of the respondents at 5% level.
This finding indicates that the level of knowledge towards free time vary with their area at 5%
level.
H0: The awareness level of respondents toward one month of training vary with qualification
CHAPTER V
FINDINGS
majority of the respondents (82%) are male and (18%) of the respondents are female
mojarity of respondents are between 29-39 years (30%) and the lowest is above 50
years(6%)
majorty of the respondents belongs to finance department (40%) and the lowest in
production department (6%)
majority of respondents are working between 5-10 years (34%) and the lowest is above
10 years (16%)
majority of respondents studied arts and science (38%) and the lowest have the studied
engineering (10%)
majority of the respondents are from urban area (62%) and lowest is from rural area
(38%)
H0: The awareness level of respondents toward recruitment of job satisfiaction vary with gender
H0: The awareness level of respondents toward Recruitment of job satisfiaction does not vary
with age
H0: The awareness level of respondents toward Recruitment of job satisfiaction vary with
department
H0: The awareness level of respondents toward Recruitment of job satisfaction vary with
duration
H0: The awareness level of respondents toward selection of job satisfaction does not vary with
shift
H0: The awareness level of respondents toward recruitment of job satisfaction vary with area
H0: The awareness level of respondents toward recruitment of job satisfaction vary with
qualification
Correlation:
Relationship between gender of the respondents with applicable variable paired comparison (-
.178) it indicates strong negative relationship.
Relationship between age of the respondents with applicable variable paired comparison (.097) it
indicates positive relationship.
Relationship between department of the respondents with applicable variable paired comparison
(-.173) it indicates strong negative relationship.
Relationship between duration of the respondents with applicable variable ranking (.480) it
indicates strong positive relationship.
Relationship between shift of the respondents with applicable variable ranking (.419) it
indicates strong positive relationship
SUGGESTIONS:
It is observed that the organization has satisfied all the procedure of recruitment. To
motivate the employees; the organization has plan to offer incentives. Invest in recruiting
software. Application tracking system can also help you manage your hiring stages, keep
candidate profiles in a searchable database and collaborate with your team
Recruiting software (e.g. hirevue, jobma, spark hire)
Company has to introduce effective training in every department of the firm so as it help
to learn more knowledge in the subject Give company based training to the employee
once in every three months
CONCLUSION:
From the study it is clear that employees training in vetri motars pvt ltd is good , but there is a
small gap from employee job satisfaction to company.
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ANNEXURES
1. Gender ___________
a. male b. female
2. Age ___________
a. 20-29 years b. 30-39 years c. 40-49 years d. above 50
3. In which department do you currently work? ___________
a. Finance b. human resource c. administrative d. production
4. How long you have been working in this industry?
a. Less than 1 year b. 1-5 years c. 5-10 years d. above 10 years
5. What shift do you work most often?
a. Overnight b. between a.m. and p.m. c. I work all different types of shifts
6. Where are you from?
a. Rural b. urban
7. Educational qualification _______________
a. Arts and Science b. engineering c. management studies d. others
20. do you feel the training session helped you to improve your work efficiency?
(a) learning (b) enhancement (c) sharing information (d) all the above
22. How long will it take to implement the trained process?