Tender for Selection of Software Solution Provider for Parcel and Courier services through KSRTC / NWKRTC / NEKRTC
bus services.
Queries and Responses
Sl. RFP Document
RFP contents
No. Reference
The KSRTC intends to avail the solution of
Computerization of Parcel & Couriers
System on the basis of per Transaction for a
period of Five years from the Service
1 General
Provider for hosting their solution as per its
requirement at both Data Centre and
Disaster Recovery Centre and maintenance
of the solution.
The KSRTC intends to avail the solution of
Computerization of Parcel & Couriers
1. Organization System on the basis of per Transaction for a
Profile, Page period of Five years from the Service
2 Multiple packages can be included in one
no-3, Provider for hosting their solution as per its
Paragraph No 1. requirement at both Data Centre and
Disaster Recovery Centre and maintenance
of the solution.
KSRTC had been operating the luggage
2. PROJECT PROFILE booking successfully. KSRTC has planned to
3 AND replace the traditional luggage booking What is the Project Budget?
BACKGROUND: system with the web enabled online Parcel
& Courier System.
Clarification required Clarification / Amendment
KSRTC estimates the revenue potential of
Rs.100.00 crores during the second year of
We request you to kindly provide the
implementation of envisaged Parcel and
details of existing monthly wise
Courier services. This revenue is expected to
transactions for the last 3 years to analyse
increase at 50% every year thereafter based
and submit our best quote per transaction.
on aggressive business promotion and
network expansion.
Single Transaction is one complete cycle of
Parcel/Courier received from Consignor for
single or multiple parcels, transhipment
What is the definition of a transaction?
tracking and delivering to Consignee.
Will cancellation/rescheduling considered as
Also refer Req. 92: FLOW CHART OF PARCEL
a single transaction?
AND COURIER SERVICE.
No, Cancellation/rescheduling will not be
transaction?
considered as different transaction.
Kindly share the data related to number of
Yes, Multiple packages/couriers can be
transactions for the past 3 years.
included in one transaction for same
consignor, for same consignee and for same
destination.
As above, Sl. No. 1.
 Allow EXE application at point of large
number of transactions (booking counters,
agents, operators) as EXE application will be
faster, secure and prevent hacking or
Web based Technology choice is left to bidder subject to
4 Web based booking for all unethical usage by staff.
booking, Page No: 3 meeting requirement of KSRTC.
- Android app to be used by delivery and
pickup person for better tracking of goods.
- Web for clients to easily book, enquire and
track their good.
3.1 Three (3) month from the date ofissue Who will provide the Payment Gateway & Please refer 3.2 TECHNICAL & FUNCTIONAL
of Letter of Intent:a. Parcel & Courier SMS Gateway?If SI need to provide the SMS REQUIREMENTS OF THE PROJECT, Key
5 3. SCOPE OF WORK:
Application –Integration with Payment Gateway,does the sender id is exempted for Components of Solution, SMS & Payment
Gatewayand SMS Gateway. KSRTCby DOT / TRAI or not? gateway Services.
b. Data Centre and DRC
Hosting the Solution proposed both
at DC and DR at least Tier III Data
Centre (is left to the choice of the No change.
6 3. SCOPE OF WORK: Can we host the application in Cloud?
Bidder) Please also refer 3.2.5 (f).
The Solution Provider shall host the
DC & DR based on the requirements of
meeting the SLA as defined in RFP.
What data is to be entered? Is it the data
related to the parcel and booking services 1. Data is master data pertains to KSRTC
KSRTC allows for Parcel & Courier booking. which is to be entered into the website and service information, Luggage tariff, User
Scope of Work,
7 The data must be entered into the new mobile app? For ex. Pricing Information. 3. information, Commission structure etc.
3.1 (a), Page No. 5
system before ‘Go-live’. Does the transaction data needs to be 2. Data has to be entered in the database.
entered into the new system? If yes, what is 3. No.
the volume and quantity of such data.
Please refer 3.2 TECHNICAL & FUNCTIONAL
REQUIREMENTS OF THE PROJECT, Key
Provide enhanced payment options Components of Solution, SMS & Payment
Page No. 5 Whether the costs involved for the
8 through various integrations with payment gateway Services.
Section 2.3 transactions shall be borne by KSRTC?
gateway, portals etc. The application shall integrate with Payment
Gateway solution identified by KSRTC. KSRTC
will provide Payment Gateway for integration.
 It is futuristic requirement.
Page No. 6 Integration with other KSRTC module. Value What are the features to be integrated? Can For Ex: VTMS is Vehicle Tracking & Monitoring
9 Section 3.1 added services, AWATAR booking, hotel a list be provided for the modules and System project. VTMS can be integrated for
Point no 3 booking, VTMS etc. features required to be integrated. tracking location of Parcel & Courier along
with vehicle movement.
The portal shall provide a log-in and user ID
mechanism for end-user where users can
3.2.4 Functional To define user directory we have our own
create a profile managed through an open Allowed subject to meeting requirement of
10 requirement,A, authorization that can define roles, rights,
directory mechanism e.g. LDAP or KSRTC.
Sl.no. 6 and restrictions.
equivalent. Profile information and records
shall be saved and be accessible by the user.
Browser Compatibility: The Application
shall support following browsers for all its
GUI characteristics, security features and
business functionalities for the booking
module used by the public. The operator
General and franchisees modules having specific Do all the modules and prints functionality
11 Requirements: functionalities will be supported by major support is required for all the mentioned YES.
Req-1, Page no 18 browsers. browsers?
ü IE 10 and above
ü Mozilla Firefox 33.0 and above.
ü Google chrome 49 and above.
ü Safari 9 or higher
ü Opera 35 and above
Printing: The Application shall have the 1. any other printer based on the user
option to print luggage booking on dot choice.
matrix printer or Ink jet or any other printer -- Does any branch use multiple printer for This is left to the choice of the bidder subject
General
based on the user choice. The necessary same print at a time ?? to meeting KSRTC requirement.
12 Requirements:
font for various printers shall be adapted. 2. single dot matrix printer to print Receipts The receipts and reports print may vary in size
Req-2, Page no 18
The application shall support the single dot as well as transaction reports and fonts.
matrix printer to print Receipts as well as -- Is the stationary size is same for all the
transaction reports. prints ??
 The system shall provide user management
If a frequent consignor or bulk booking
services and service enrolment features to
General consignor wants to book parcel and Courier
enable the user to register with the portal. Requirement No. 33 not clear. Please explain
13 Requirements: service through online, he can be registered
It should also provide secured mechanism in details.
Req-33, Page no 20 through email-id/mobile number for easy
for user identification, transaction integrity,
login, transaction history etc.
security and non-repudiation.
The customer satisfaction survey is the
standard approach for collecting data on
General customer happiness. It consists of asking
Requirement 66 not understood clearly.
14 Requirements: Customer satisfaction level measurement. customers how satisfied they are, with or
Please explain in details.
Req-66, Page no 22 without follow up questions through In-App
Surveys, Post-Service Surveys or Email
Surveys.
The Operator/User satisfaction survey is the
standard approach for collecting data on user
General
Operator/User satisfaction level Requirement 67 not understood clearly. happiness. It consists of asking Users how
15 Requirements:
measurement. Please explain in details. satisfied they are, with or without follow up
Req-67, Page no 22
questions through In-App Surveys, Post-
Service Surveys or Email Surveys.
Amendment:
Consortium / Joint Venture is allowed and one
of the parties in the consortium / Joint Venture
partner will be the Prime Bidder / Lead Bidder.
Prime Bidder / Lead Bidder shall be treated as
“Bidder”.
Any of the parties of the consortium / Joint
4.4
Venture partner or the Prime Bidder / Lead
PREQUALIFICATION The bidder should be an Individual / firm /
Bidder may meet the technical criteria.
16 CRITERIA. registered company under Companies Act, Please allow Consortium.
However, the Prime Bidder / Lead Bidder alone
1) General 1956 of India.
should meet the financial criteria.
Requirement
Copy of the consortium / Joint Venture
agreement in case of consortium / Joint
Venture, clearly specifying the role and area of
specialization of the individual parties of
consortium / Joint Venture, duly signed by
consortium / Joint Venture parties on Rs.100/-
non-judicial stamp paper should be enclosed.
 4.4
PREQUALIFICATION The bidder should have minimum five years Kindly change the tenure to five years as this
17 CRITERIA. experience in the software development experience would smooth execution of the No change.
2) Technical business as on 31-3-2019. project.
Capability
As the Parcel and Courier application
The bidder shall have successfully executed software is also a part of the Supply Chain
Amendment:
Software development project of Parcel Management – Track & Trace Solution, we
The bidder shall have successfully executed
4.4 and Courier application Software during last request you to kindly consider the same and
Software development project of Parcel and
PREQUALIFICATION two years as on 31-03-2019 in a single work amend as “The bidder shall have successfully
18 Courier application Software or Supply Chain
CRITERIA.3) order. executed Software development project of
Management – Track & Trace Solution during
Technical Capability Preference will be given to the firm with Parcel and Courier application Software or
last one year as on 31-03-2019 in a single work
State Road Transport IT projects Supply Chain Management – Track & Trace
order.
experience. Solution during last two years as on 31-03-
2019 in a single work order”.
The bidder shall have successfully executed Request to amend as "The bidder shall have
Software development project of Parcel successfully executed Software
4.4
and Courier application Software during last development project of Parcel and Courier
PREQUALIFICATION
two years as on 31-03-2019 in a single work application Software during last one year as
19 CRITERIA. As above Sl. No. 18.
order. on 31-03-2018.
3) Technical
Preference will be given to the firm with Preference will be given to the firm with
Capability
State Road Transport IT projects State Road Transport IT projects
experience. experience."
The bidder shall have successfully executed
4.4 Software development project of Parcel Please remove project of Parcel and Courier
PREQUALIFICATION and Courier application Software during last application and Preference will be given to
20 CRITERIA. two years as on 31-03-2019 in a single work the firm with State Road Transport IT As above Sl. No. 18.
3) Technical order. Preference will be given to the firm projects experience as many will not be
Capability with State Road Transport IT projects eligible.
experience.
 The bidder shall have successfully executed
Software development project of Parcel
4.4
and Courier application Software during last
PREQUALIFICATION Kindly remove the preference clause with
two years as on 31-03-2019 in a single work
21 CRITERIA. State Road Transport Corporation as very As above Sl. No. 18.
order.
3) Technical few bidders will be eligible.
Preference will be given to the firm with
Capability
State Road Transport IT projects
experience.
Amendment:
The bidder shall have minimum three years’ The bidder shall have minimum three years’
experience in the IT projects like handling of experience in the IT projects like handling of
4.4
Ration Card issue, Aadhaar Card issue, Speed Post or similar Courier services software
PREQUALIFICATION
Passport services, Citizen Charter Services Whether IT Projects for other State Govt. application, Citizen centric Services in
22 CRITERIA
in Municipalities/local bodies, any G2B, Departments are considered or not? Municipalities/local bodies, any G2B, B2B,
4) Technical
B2B, B2C, G2C services, Computerized Bus B2C, G2C services, Computerized Bus Pass
Capability
Pass issues in any Road Transport issues and end user applications in any Central
Corporations as on 31-03-2019. Government or State Government or Road
Transport Corporations as on 31-03-2019.
The bidder shall have minimum three years’
experience in the IT projects like handling of
4.4
Ration Card issue, Aadhaar Card issue,
PREQUALIFICATION Please remove Ration Card issue, Aadhaar
Passport services, Citizen Charter Services
23 CRITERIA. Card issue, Passport services, Citizen Charter As above Sl. No. 22.
in Municipalities/local bodies, any G2B,
4) Technical Services as many will not be eligible.
B2B, B2C, G2C services, Computerized Bus
Capability
Pass issues in any Road Transport
Corporations as on 31-03-2019.
4.4 The Bidder must have minimum annual Providing 2018-19 provisional is not
The Bidder must have minimum annual
PREQUALIFICATION turnover of Rs. Ten crores for preceding possible, Hence we are requesting you to
24 turnover of Rs. Ten crores for preceding three
CRITERIA three years i.e. 2016-2017, 2017-2018 and please modify as "2015-16, 2016-2017 and
years i.e. 2015-16, 2016-17 and 2017-18.
6) Turnover 2018-2019. 2017-2018."

4.4 The Bidder must have minimum annual The Bidder must have minimum annual
PREQUALIFICATION turnover of Rs. Ten crores for preceding turnover of Rs. Ten crores for preceding three
25 Please change it to 5 Cr or allow consortium.
CRITERIA three years i.e. 2016-2017, 2017-2018 and years i.e. 2015-16, 2016-17 and 2017-18.
6) Turnover 2018-2019 Consortium is allowed.
 The Bidder/Any bidder in case of Consortium
The Bidder should have minimum annual should have minimum annual turnover of Rs. The Bidder should have minimum annual
4.4 turnover of Rs. Five crores from the Five crores from the business of software turnover of Rs. Five crores from the business
PREQUALIFICATION business of software development and development and software consultancy for of software development and software
26
CRITERIA. software consultancy for preceding three preceding three years. i.e. 2015-16, 2016- consultancy for preceding three years i.e.
7) Turn over years i.e. 2016-17, 2017-2018 and 2018- 2017 and 2017-2018. 2015-16, 2016-17 and 2017-18.
2019. Kindly change it to 'Bidder/Any Bidder' in Consortium is allowed.
case of consortium
The Bidder or the Prime Bidder / Lead
The Bidder or the Prime Bidder / Lead Bidder
Bidder must have positive net worth in each
27 4.4.8 General must have positive net worth in each of the
of the last Three financial years as on
last Three financial years as on 31.03.2018.
31.03.2019.
4.4 Any Bidder should have minimum CMMi
PREQUALIFICATION The Bidder should have minimum CMMi level 3 Certification at the time of bidding. No Change.
28
CRITERIA. level 3 Certification at the time of bidding. Kindly change it to 'Any Bidder' in case of Consortium is allowed.
10) Certification consortium
4.4
PREQUALIFICATION The Bidder should have minimum CMMi Please remove this as this will allow mid-
29 No Change.
CRITERIA level 3 Certification at the time of bidding. level companies to bid.
10) Certification
Interested bidders shall note that "KSRTC Kindly remove this clause. We are both
intends to avail the services of different technology and business facilitator
entities (individual / firm / company / company, providing software solutions to
4.4
consortium) as (i) Business Facilitator and more than 2000 bus operators, helping them
PREQUALIFICATION
(ii) Software service provider, for operation in managing Passenger Reservation system
30 CRITERIA. No Change.
of parcel and courier services". Hence, and Logistics management system. We are
Point No 6 (page
single entity / consortium partner will be eligible and competent for both the tenders
34).
considered for only one tender i.e. (i) and hence we request you to remove this
Business Facilitator OR (ii) Software service clause and allow us to bid for both the
provider. tenders.
This is noted.
Financial
Denomination type mentioned in website is Denomination type mentioned in website is Bidders shall quote their bid in Rupees in the
31 Submission Format
% %. Request to correct it. relevant field. Their bids will be considered as
-Online
Rupees per transaction (Rs.) for bid evaluation.
 Kindly allow consortium for (1+1). Kindly add
32 NA NA As above Sl. No. 16.
this clause

A Bidder or Lead Consortium Member or

Consortium Member should, in the last 3
(three) years, have neither failed to perform
on any contract, as evidenced by imposition
of a penalty by an arbitral or judicial process
of the Authority or a judicial pronouncement
33 General NA No change.
or arbitration award against the Bidder, nor
been expelled from any project or contract
nor have had any contract terminated for
breach by such Bidder. The Bidder shall be
liable for disqualification in such case. Kindly
add this clause.