PRINCIPAL OBJECTIVE: To understand expectations from Corporate Admin/
Corporate HR and identify any critical area to be addressed by obtaining feedback from Internal customers through a specifically designed survey/ questionnaire.
TARGET POPULATION: Functions that are Internal Customers / Internal
Suppliers for Corporate Admin/ Unit-HR, such as Corporate Finance and Corporate HR.
DESIGNING OF SURVEY: Survey will be designed on the basis of feedback
received over brainstorming sessions cum focussed discussion with Internal customers/ suppliers to assist in identifying the key processes involving information exchange and inter-dependency of operations and validate the questions to seek responses, which either confirms some hypothesis/ common observation or shows something unexpected for process improvement.
CONDUCT OF SURVEY: As a pilot project, response will be collected through an
anonymous drop box at the Internal customers’/ supplier location and thereafter, to seek wider responses a standalone IT survey or a survey link through ESS will be explored.
ANALYSIS OF SURVEY RESULTS: Responses shall be collected on the scale of 1
to 5 and relative inputs shall be filtered with cross tabulation method and shall be used to categorize perceived service responses as BEYOND EXPECTATIONS, OPTIMUM or NEEDS IMPROVEMENT.
OUTPUT OF SURVEY: These responses shall be studied for various parameters
and critical success factors shall be identified for inter-linked operations and information exchange. Thereafter, improvement metrics and targets shall be set for both Internal Customer & Internal Supplier for achieving business excellence.