Professional Documents
Culture Documents
Market Research
Indian Personal Hygiene Market
Reckitt Benckiser India Ltd.: Brand Dettol
Arun Balkrishna Khedwal
2nd August 2014
Ref No: VAS2012XMBA25P001
Dettol is the trade name for a line of hygiene products manufactured by Reckitt Benckise,
used since before the 1950s. Dettol: an iconic brand has stood for “trusted protection” in
India since 1933. Voted consistently as one of India’s Most Trusted Brands (ORG Marg
Brand Equity Survey) since 2002. Today multiple product offerings of the brand Dettol
touch the consumers in many more aspects of personal and home care in their daily lives.
Consumers use Dettol in multiple ways and the brand has grown with introductions in
synergistic segments like Bar Soaps, Liquid Hand Wash & Hand Sanitizer.
Chapter
Topic details Page No
No
o India Outlook
o Generic Competition
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Chapter 1: Introduction
1. Marketing Research
Marketing research is often partitioned into two sets of categorical pairs, either
by target market:-
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1. 1. The Marketing research Process
1. Define the problem. Never conduct research for things that you would 'like'
to know. Make sure that you really 'need' to know something. The problem
then becomes the focus of the research. For example, why are sales falling in
New Zealand?
2. How will you collect the data that you will analyse to solve your problem?
4. How will we analyse any data collected? What software will we use? What
degree of accuracy is required?
Make sure that you agree on the problem! If you gain approval, then move on
to step seven.
10. Write your final report. This will contain charts, tables, and diagrams that
will communicate the results of the research, and hopefully lead to a solution to
your problem. Watch out for errors in interpretation.
Marketing research does not only occur in huge corporations with many
employees and a large budget. Marketing information can be derived by
observing the environment of their location and the competitions location.
Small scale surveys and focus groups are low cost ways to gather information
from potential and existing customers. Most secondary data (statistics,
demographics, etc.) is available to the public in libraries or on the internet and
can be easily accessed by a small business owner.
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1.2. Nature and Scope of Marketing Research
It has been rightly said that marketing decision makers will be able to make
effective decision only on the basis of continuous flow of Marketing Information
and Research.
In this age of discontinuities and seismic shifts in consumer loyalty, tastes and
expectations, the marketing decision maker through the development of good
MIS (Marketing Information System) can gain the opportunity to understand
better the way consumers behave.
It is seen that management decision are evolved around the existing problem
at that movement of time. In case of a marketing manager, he/she has to make
decision with regard to the marketing problems with the help of Market
Research.
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1.3. Types of Marketing Research
There are two main sources of data — primary and secondary. Primary
research is conducted from scratch. It is original and collected to solve the
problem in hand. Secondary research already exists since it has been
collected for other purposes. It is conducted on data published previously and
usually by someone else. Secondary research costs far less than primary
research, but seldom comes in a form that exactly meets the needs of the
researcher.
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1.4. Marketing Research Methods
Based on questioning: -
Based on observations: -
Researchers often use more than one research design. They may start with
secondary research to get background information, then conduct a focus group
(qualitative research design) to explore the issues. Finally they might do a full
nation-wide survey (quantitative research design) in order to devise specific
recommendations for the client.
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1.5. Marketing Research in Small businesses and non-profit organizations
Marketing research does not only occur in huge corporations with many
employees and a large budget. Marketing information can be derived by
observing the environment of their location and the competitions location.
Small scale surveys and focus groups are low cost ways to gather information
from potential and existing customers. Most secondary data (statistics,
demographics, etc.) is available to the public in libraries or on the internet and
can be easily accessed by a small business owner.
Below some steps that could do by SME (Small Medium Enterprise) to analyze
the market.
2. Analyze Macro & Micro Economic data (e.g. Supply & Demand, GDP,Price
change, Economic growth, Sales by sector/industries, interest rate, number of
investment/ divestment, I/O, CPI, Social anlysis,etc);
3. Implement the marketing mix concept, which is consist of: Place, Price,
Product, Promotion, People, Process, Physical Evidence and also Political &
social situation to analyze global market situation);
7. Combine those analysis with the SME's business plan/ business model
analysis (e.g. Business description, Business process, Business strategy,
Revenue model, Business expansion, Return of Investment, Financial analysis
(Company History, Financial assumption, Cost/Benefit Analysis, Projected
profit & Loss, Cash flow, Balance sheet & business Ratio,etc).
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Figure1.5.1: 6W+1H Model
Market research is a very important step for all start-ups as, amongst other
things, it helps you understand whether your offering is likely to generate
demand. Once you have a clear sense of who your customers are, the
following represent some additional things to think about:
Understand where your customers are. If you are planning on opening a coffee
shop in Dublin, it is important to recognize that the primary market you’ll serve
will largely be a function of the footfall in that area. Given the intense
competition, for what is essentially a commodity offering, people do not travel
far, so your addressable market will largely be a local one. Hence, in this
instance the proposed physical location will be a significant determinant of
success. While coffee is a high margin product, the importance of locating in
high footfall areas means rental rates per square foot tend to also be very
high, so you need to factor this into your plans. Finally, you need to be very
clear on your basis for competing as it is likely there will be many other co ffee
shops where you plan on opening. This is not necessarily a bad thing. Opening
in an area with no coffee shops could be a signal that there is insufficient
footfall in the area. Looking at a different example; in the context of software
development (or simply Internet websites), product managers will often create
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detailed personas of typical customers which then help inform subsequent
decisions made when developing the application.
For Irish developers it is important to have a global outlook from day 1. The
domestic market is small and does not offer the scale software companies
need. Hence you’ll see examples with Irish start-ups targeting non Irish
customers from the start i.e. the social recruitment software player, Zartis.com
prices in $’s (despite being based in Cork) so as to market effectively to their
largest customer base.
Estimate the size of the market you can serve. Once you obtain an assessment
of the size of the market that you can realistically target, you can then ensure
that you have commensurate resources in place. Similarly, if you do intend to
seek external investment, the size of the market will be of significant interest to
prospective investors and the level of investment they will consider. With a
coffee shop, the market size will be a combination of people residing within say
a square KM of the premises, married to the footfall or passing traffic. One
easy way to get some plausible estimates for the market size is to do some
primary market research. For example, you can call in to an existing coffee
shop, order a coffee and count the numbers of customers passing through in
an hour. You can come back at different times to account for the cyclicality of
the business (customer numbers typically peak around rush hour commutes).
This data can then extrapolated out to help you assess a range for the likely
customer demand on a particular street. With software developers, the market
size will clearly depend on the actual product and feature set. Given customers
do not need to be locally based, the reach can be far wider (and largely a
function of the inherent demand for the offering, the language on the site and
the placement in Google’s’ search engine). Again there are a number of tools
that can be used to assess likely demand ranges i.e. analysis of keyword
competition, number of competitors etc.
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may take the shape of a different product versions. So ‘power users’ may opt
for a premium offering with an enhanced feature set over the main version.
In summary, having a clear sense of who your customers are from day 1 will
help ensure you can define your market accurately. You can then market to
these customers effectively while also helping you ensure that your cost base
is not out of kilter with the likely demand levels. The more you know about your
customers the easier it is to meet their needs and to target them with
appropriate messaging. Finally, it will also help you understand the wider
landscape i.e. who you do not intend to target and also who the main
substitute and competitive offerings are.
Once you have your research results, you should have enough ammunition to
formulate the most effective way to communicate to your customers. You
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should know what they like/don’t like to hear/see/do. Then you can tailor what
you say to them to make them take action.
Research might make it obvious that a new product you have planned may not
be what your market wants or needs. You may then decide to make
modifications on what you are going to offer to suit your audience.
Through market research, you may find all the information you need to deci de
whether to take action on a particular subject. For example, you may find that
the particular location where you wanted to open a shop already has a
saturated market in your line of business, which should make you refrain from
making that decision and look for a more appropriate spot.
It’s always good to know how you measure against your competitors. Market
research finds out just where you are and then, according to the results, you
can take action to change perception.
You can get consumers’ reactions to a new product or service when it is still
being developed. This should enlighten any further development so it suits its
intended market.
Research can estimate the likely sales of a new product/service and also the
advertising expenditure required to achieve maximum profits.
Every brand needs to make a promise. If you think of the most known brands,
they all make a promise to you and you usually know what is by just looking at
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their logo. It can be security, a fast and tasty meal or the assurance of top
technology. It needs to be simple and market research can help you define
what your brand’s promise is.
The team involved in the launch of a new product/service all have their
individual perceptions and gut feelings. These certainly should not be ignored,
but by going straight to the target audience, you will gain thoughts and
opinions from people who may be less biased or less emotionally attached to a
new development or service. It helps gain a new angle, hopefully a
compromise in just how you are going to go about a new launch, a new brand
or a brand repositioning.
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Chapter 2: Indian Personal Hygiene Market
The second most populous country in the world, India’s population is expected
to exceed China by 2035. The GDP growth rate of the country for fiscal year
2013-2014 was 5%, and is projected to between 6-7% in 2014-2015. Currently,
India’s economic growth rate ranks second among the world’s large
economies, just after China. For years, the world has held a positive outlook
for India’s market-oriented economy and its domestic consumption potential.
The hygiene products market here has shown an explosive growth in recent
years.
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2.2 Overview -Indian Personal Hygiene Market
Historically, personal hygiene has implied and was confined to just bathing and
cleaning oneself. However, this perception has been fast changing in the wake
of increasing literacy levels, robust economic growth, increasing concerns over
health, beauty and grooming, and evolving lifestyles.
There is a general perception that Indians do not take serious care of their oral
health. The bleak scenario indicates that about one-third of the Indian
population does not have access to modern
Oral Care: - The per capita consumption of toothpaste in India, which is about
146 gm – one of the lowest in the world.
Almost one-third of the Indian population does not have access to modern oral
care.
One out of three Indians suffers from gum problems. Particularly, periodontal
diseases (gum diseases) are prevalent in sixty-eight percent of fifteen-year-
olds and in ninety percent of adults in the age group of 35-44 years old.
Soaps and Shower gels segment:-The soaps and shower gels segment is
observing an uptrend towards shower gel & face wash products. These are
premium products and offer better margins. This is the primary reason that
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companies are pushing these products to improve their sliding profit margins in
traditional soaps.
Feminine hygiene: - The Indian feminine health care market has been
growing rapidly. However, the penetration levels of feminine health products
are very low. The rural population needs to be educated to increase awareness
about feminine hygiene. Consequently, this sector has immense untapped
potential for the companies who want to diversify into this category as well as
for new entrants.
Tapping the rural market has been the priority for most of the companies in this
sector and they have expanded their distribution reach mostly in rural India.
For example, HUL has tripled its rural penetration in the last two years.
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2.3 India Outlook
With over 70% percent of the population of India living in the villages, the base
of the Pyramid seems to be the focus area for personal hygiene companies. An
increasing per capita income coupled with rising literacy rates in rural areas is
expected to spur the consumption of personal hygiene products.
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Chapter 3: About Reckitt Benckiser
RB is the world's No.1 consumer health & hygiene company. High impact,
consumer-led research is the heart of the company's success and our mission
is to promote healthier lives & happier homes.
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Reckitt Benckiser's brands include Dettol (the world's largest -selling
antiseptic), Strepsils (the world's largest-selling sore throat medicine), Veet
(the world's largest-selling depilatory brand), Air Wick (the world's second -
largest-selling air freshener), Calgon, Clearasil, Cillit Bang, Durex, Lysol, and
Vanish. It has operations in around 60 countries and its products are sold in
almost 200 countries.
RB's 19 Power brands are globally leading brands in high growth categories.
These high-performing categories are Health, Home, Hygiene, Portfolio
Brands, Food and Pharmaceuticals.
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3.2 Reckitt Benckiser India
Reckitt Benckiser India Ltd (RBIL) is a fully owned subsidiary of Rec kitt
Benckiser Plc, world's No.1 Company in household cleaning. Reckitt Benckiser
Plc came into being with the merger of Reckitt & Colman Plc with Benckiser
NV in 1999. The company has operations in 60 countries, sales in 180
countries and has had net revenues in excess of $6.5 billion last year.
The year 2008 saw the company achieve very strong financial results despite
increasingly turbulent economic conditions globally. Net revenues grew by 13%
to £6,563m and adjusted operating profit was up by 15% to £l, 535 m. This
performance, following a number of years of strong growth, was testament to
the global strength of the Company's strategy and execution, and the quality of
its employees and their leadership.
RBIL distributes all its products through its common distribution channel, which
has a wide and deep reach in the Indian market and is a key strength of the
company. The channel is managed by a well-structured sales force,
responsible for achieving sales for the entire product portfolio of more than 150
Stock Keeping Units (SKUs).
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3.3 Reckitt Benckiser India Ltd.: 81 years of Brand Dettol
Dettol, the brand synonymous with protection from germs, had for long been
voted as India’s most trusted brand. In April 2014, the marketing team of Dettol
was reviewing the brand’s performance in its 81st year of existence to
formulate a three-year plan. Dettol’s growth trend had been slow but steady
over the years and a number of initiatives taken in the recent years had started
yielding results.
Dettol antiseptic has been extended to almost every new product that could
lend itself well to the brand's core value proposition: soap, medicated plasters,
cream, liquid soap, talc have yielded varying results. Soap (both bar and liquid)
account for as much as 70 per cent of the Dettol brand value, with the
antiseptic liquid bringing in the rest.
In 2013-14 Dettol antiseptic enjoys more than 80 per cent market share. It's
the No 4 player in soap with an approximate 8 per cent market share and the
leader in liquid handwash with over 50 per cent. Even the kitchen gel launched
in February this year, has managed to usurp a share of 10.2 per cent
according to Nielsen, in spite of aggressive advertising from competition like
Hindustan Unilever. The brand's undisputed equity has helped in growing the
portfolio aggressively.
The brand started its journey in 1933 as antiseptic liquid, but over the years, it
has been extended to a number of product categories like toilet soaps, liquid
handwash, liquid bodywash, shaving cream and plaster strips. The growth
trend in the last few years had been encouraging with shares showing an
accelerated upward growth in most categories, but the team felt share gain
could be much faster. The brand team decided to further build on the growth
trajectory and set itself a visionary target that of doubling Dettol’s overall share
in next three years in the combined market of the product categories it is
present in (Antiseptic Liquid, Bar soaps, Liquid Handwash, Bodywash).
The team knew that it had to address various challenges to achieve its
ambitious target viz. consumers saw the need for germ kill only in specific
situations, resulting in irregular usage and seasonality. The brand had to fight
in a competing environment in which new variants and re -launches were used
for driving growth, it was critical to determine what & where should be the
business thrust to optimize the marketing spend and further accelerate the
brand growth.
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Figure 3.3.1 Reckitt Benckiser India- Brand Dettol Innovation
The brand Dettol was launched in India in 1933 in the Antiseptic liquid form as
a treatment for cuts and wounds. For almost the first 50 years, Dettol was
present only as an antiseptic liquid. Although it was being used in hospitals
and nursing homes for first aid and disinfectant uses like cleaning wards,
washing linen, etc. Consumers were also using it for bathing, mopping,
shaving and other secondary purposes. While it started its journey as the ‘cuts
and wounds’ brand in the country, over the years it had taken over the role of
‘protector from germs’ in every situation.
Dettol Antiseptic Liquid has some strong, distinct associations -first and
foremost is its trademark smell. Who can miss the characteristic Dettol smell
that has been the reassurance to many a child’s scraped knee! Consumers
recognize the smell enough to refer to a medicinally clean room as ‘Dettol like
smell’. In the book, ‘Planning of Power Advertising’, Anand Halve me ntions, “It
is a safe bet that you will be able to tell the smell of Dettol liquid on a cut with
the reassuring tingling sensation which tells you it has begun to work. Savlon
on the other does not have the same burning sensation, (and is) very often
seen by consumers as ‘ineffective’ ”.
The second characteristic is its amber gold color. The third is the ‘clouding’
effect that appears when it is added to water.
Dettol’s packaging is distinct in its very own way. The green & white colours
are associated with hospitals. All Dettol products have a sword on the pack,
which is a symbol for fighting germs and infection. Over the years, the clouding
action and the sword have become synonymous with the brand and have been
creatively used in Dettol advertising.
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Consumers see Dettol as an ‘expert’, as something which is effective and
versatile and guarantees protection from germs. It has been likened to a
bodyguard who protects them from the unclean and unhygienic outside world.
The brand’s versatility stems from multiple uses of the antiseptic liquid which
offers protection in so many different forms market growth, in other markets
Usage of the brand gives rise to many emotions in the consumers’ minds.
From making them feel safe and secure about the well-being of their family to
making the mother feel that she has done the best for her family, the brand
evokes positive imageries and emotions. Thus, it is only fitting that the brand’s
tagline says - Be 100% sure.
Over the years brand Dettol has been extended and has made its presence felt
in a number of product categories. While Antiseptic Liquid was the category
where the brand was born and where it continues to command a dominant
market share of 85%, its revenue growth is significantly driven by its presence
in the other product categories of toilet soaps(or bar soaps), Liquid handwash,
Body wash, Shaving Cream and Plasters too. Each of these markets are at
varying stages of evolution, so while in one market the brand - as the leader -
had the responsibility of driving overall, the brand strategy had been to garner
share.
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3.4 Markets for various categories - The Antiseptic liquid market
Savlon:- It is the key direct competitor in the Antiseptic Liquid market. It was
launched with ‘no sting with Savlon’ campaign. It attempted to pull the
consumer base towards its product promise of non-sting. In Feb 2005, it
started with a new ‘70% doctors prefer Savlon’ advertisement with heavy
media support. However, brand’s share has more or less remained stagnant
over the years. Since beginning of 2007, Savlon has been off air.
Suthol: - G.D. Pharma launched Suthol antiseptic liquid in April 2006 in their
stronghold state of West Bengal, which was positioned on soothing sensation,
from irritation due to prickly heat, mosquito bites, after-shave, etc. Both TV and
print media were used to promote the brand in West Bengal during the launch
phase. The brand has shown strong share gain mainly in the East. In 2007, the
brand was rolled out to other states, with heavy print support in Delhi & West
Bengal, but with little success beyond East.
Personal hygiene
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Hygiene habits vary according to profession with homemakers reporting
the highest level of personal hygiene (64.5% good personal hygiene)
and students reporting the worst (44.5%)
The strongest predictor of personal hygiene was the automaticity of
hand washing, followed by contamination sensitivity and personal
hygiene routine
- People for whom hygiene practices are innate or automatic are over ten times
more hygienic than those for whom it is not
Household hygiene
The odds of being healthy were 1.4 times higher among those who
hand-wash with soap more than six times a day than those who did not
hand-wash with soap at all
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Good personal hygiene scores were associated with lower levels of
colds and diarrhoea. In particular, having a hand washing routine and
perceiving hand washing to be a social norm were highly associated with
reported low levels of these infections
Having good manners was also protective of infectious health, the odds
of good infectious health were almost two and a half times higher among
those who reported embarrassment at sneezing on others
Those living in a dirty environment reported twice as much infection
Better personal hygiene norms, routine and peer influence all had a
significant impact on improved infectious health
Personal hygiene
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Household hygiene
Infectious health
The odds of good health are four times higher among older people (55 -
64) than younger people (16-24) in India
Manners has a positive association with infectious health; the odds of
reporting good infectious health are three times higher among those with
good manners
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Chapter 4: Dettol Soap
Dettol Soap was launched in India in the early 80s. The launch was based on
consumer feedback on Dettol Antiseptic Liquid, where secondary usage of the
product always came up. Since many consumers used Dettol in their bathing
water, the company thought of offering Dettol in a more convenient form of
soap. So Dettol Original was launched. It was launched on the platform of ‘Mild
and Gentle Skin Care’ with the selling proposition as – “Give your family the
loving care of Dettol Soap”.
However, even after two years of launch Dettol soap could not make its
presence. Then in mid 80s an exhaustive consumer research was undertaken
with the objective of finding reasons for dissatisfaction among consumer and
the result revealed that a consumer platform has to be built for a special
bathing soap based on Dettol’s core strengths and not on the mild and gentle
skincare platform. It was also seen that consumers were open to the idea of
using Dettol Soap when they faced extreme dirt conditions. These could be
based on exposure to dirt and germs, pollution, heat, sweat etc.
The advertising was thus developed along these lines and Dettol Soap was re -
launched. The advertising clicked with the consumer. Dettol soap sales
reacted very positively to this new communication. Dettol sales grew year after
year, with communication being renewed periodically to keep consumer
interest in the brand promise alive. Over the years, the communication was
moved along this gradient of educating consumers, on how they pick up germs
throughout the day and only Dettol soap can give the required protection every
day.
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Again by 2000, it saw limited success and its market share had started
stagnating. Research on brand equity revealed that while Dettol’s equity
remained very strong on ‘germ protection’, the product’s relevance in the
consumer’s choice for a bathing soap was getting limited. It was also gathered
in the consumer research that while loyalists loved Dettol soap for its
trademark fragrance, it was being rejected by a big chunk of consumers as a
regular bathing soap bar. The brand team felt a need to launch variants in
Dettol Soap given that sensorial measures like fragrance moisturized soft skin
etc were key drivers when it came to consumers choosing their soap brands.
Dettol Skincare soap was thus launched in January 2004 - A white colored
soap, offering Dettol’s protection with moisturizers to nourish the skin. This
was followed by the third variant – Dettol Cool in February 2014, which offered
trusted Dettol protection with menthol to help feel refreshed and revitalized. As
a result Dettol's share increased from 6.6% in June '08 to 7.7% in June '09,
placing it ahead of Wipro's beauty soap Santoor as the country's third -largest
soap brand by value. Analysts attribute multiple reasons for Dettol's growth like
consistent positioning on the germ-protection platform, stable pricing and
smaller packs. As a result Dettol soap’s share has grown to 7.7% — this is a
rare feat in a mature category like soaps where penetration is close to 100%.
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4.2 Advertisement
Target Market: - The target market for Dettol soaps is mainly mothers and
housewives as they mainly run the household and buying all household items
and keeping the household germ free and hygienic is in their hands.
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Recently Dettol has come out with a campaign – “Aap ka Dettol kya kya karta
hai?” The campaign harps over the communication strategy of re-inforcing the
relationship between pride and performance.
Push And Pull Strategy: - Dettol mainly uses pull strategy through its various
advertisement campaigns and sometimes push strategy also by launching its
various combo packs.
Its various advertisements say that in every season, while taking bath, before
having meal, Dettol soap is a must. If we look upon the advertisements the
advertisement focused upon mothers and the children along with the
guidelines of the Indian medical association to the viewer’s instead of focusing
upon all of the family members.
Bundling Offer
The Dettol soaps offers operate on logic of “Buy more to save more”.
The offers help the companies to increase the trial of the new and upcoming
variants which are often bundled with their best sellers. It provides them more
shelf space and attracts eyeballs in the retail chain. Consumers may not buy
them immediately but at least will pick up the bundle, look at the price and may
decide to buy one in future.
Let’s look at how these offers work from the company’s perspective.
Because of the lower price point the total value perceived by the customer
goes up and customer is tempted to buy the bundle product. He would not
have bought the unbundled standalone product. Also these bundle offers
create one more price point for the customer. Some customers buy the product
at the new price point.
This strategy sometimes proves perilous for the company In the long run
as the customer may get used to lower price point and may not be willing to
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shell extra money once the offer is withdrawn. This happens with Dettol Soaps
which can often bundled in a pack of three
and are price substantially lower.
Freebies
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4.4 Segmentation
Demographic Segmentation
Dettol has always targeted and believed in Family Protection. Everyone from a
child to the grandparents can use the Dettol soap as it protects against germs.
The brand promotes itself with taglines “Be 100% sure” and “Trusted
Protection”. Its target group are mainly mothers and housewives as they run
the household and are the decision maker of all household items purchased fo r
consumption. The responsibility of keeping the household germ free and
hygienic lies in their hands.
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4.5 Psychographic Segmentation
Lifestyle: - Dettol has segmented our modern day lifestyle which is more
outdoor unhygienic and bacterial. So for the hygiene seeking consumer’s
Dettol soap is the best option.
User Status:-It has targeted both the brand and category user with its “Aapka
Dettol kaya karat Hai” campaign that showcased how the brand users across
the country had formed their own special bonds with the brand.
Loyalty Status: - Dettol soap has a hard-core loyalty status therefore its loyal
customers are intact and are satisfied with what the product has to offer and
trust the brand.
Buyer’s Readiness: - Dettol products have a very high buyer readiness. Since
years it has been used in Indian households for various purposes. Therefore
customers have no hesitation in selecting a Dettol product.
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4.7 ANALYSIS
Dettol Original,
Dettol Skincare,
Dettol Cool and
Dettol Re-energize.
Original Soap
Skincare Soap
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The benefits of this Dettol Skincare soap can be enjoyed by both men
and women to ensure that the complete family enjoys good health and
freshness. It is available in two sizes - 75g and 125g.
Cool Soap
This can be used for the whole family with the trust of Dettol. Available
in two sizes - 75g and 125g.
Re-Energize Soap
Dettol Re-energize is an ideal soap for the entire family whose zesty
Orange fragrance leaves you feeling fresh and re-energized apart from its
unique formulation that gives superior protection against germs. Available in
two sizes - 70g & 120g.
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4.8 Swot Analysis
Strengths:
1. Strong Management :-
4. Customer Loyalty:-
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Weakness:
1. Limited Penetration :-
2. Competition :-
Opportunities:-
1. Financial Leverage:-
2. New Markets:-
3. Penetration:-
Tie-ups with schools, hospitals, hotel chains etc will help in Better
penetration in rural markets and emerging economies.
THREATS:-
1. Substitute Products:-
2. Intense Competition:-
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4.8 Generic Competition
The generic competition to the soap can be the body wash, shampoos,
Multani Mitti and other plant extracts which gives lather and the freshness.
Traditionally soapy plant extracts and the Multani Mitti were used for removing
dirt and oil from the skin. These were the natural sources which were used for
bathing to refresh self. As the commercial items started entering the market
soaps came into picture and so are the other products. Awareness of these
products led to the expansion of the soap market. Because of this, generic
competition of soap shifted from traditional method of usage to modern method
of usage.
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4.10 Prime Market Expansion
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Dettol strategically launched the two variants i.e. Skin Care and Dettol
Cool during January and February respectively keeping in mind its utility during
the climatic condition. Dettol then launched Re-Energize Soap in February
2012 again just before summer sets on in India.
Dettol has also change its advertising strategy over this period
since inception. Earlier when Dettol Original
was then only variant its advertisement was
featured with the tag line “100% Bath”. To
expand the market and promote various
utility of all its variant Dettol started featuring
seasonal advertisements.
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Figure 4.10.1 Summer Advertisement
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4.11 Distribution Strategy
Distribution Process:-
The Soap market today has a 98% penetration level. The market has
been volumetrically stagnant in the last few years. However, value wise, the
market has been growing owing primarily due to price increases and to some
extent a movement from economy brands to brands that are mid-priced or
premium priced. The Indian bar soap market has a large number of players
that use different appeals to connect with their consumers. Hence to stay
ahead in the long list of producers the distribution channel has to be really
strong.
Manufacturer:-
The manufacturing plant of Dettol is located in Marwa road, Mumbai.
Dettol annually produces on an average 6000 – 8000 kilolitres for sales. After
manufacturing the company sends products to S.K.U and C&F agents all over
India to distribute it to the distributor.
Distributor:-
It is the most essential link between retailer and manufacturer. They
enjoy a higher level of expertise, respond more quickly and have more local
geographical knowledge than manufacturer. They also act as an advisor for the
future growth of companies. They save the cost of logistics. They have
experienced handling manpower. They get a profit margin of 3 -5 %. Distributor
work according to ACP (area chart plan) decided by company and distributor
sales personnel.
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Retailer: -
It is an important link as its effectiveness will only benefit the other links
above it to survive in the competitive market. It is the final link where
companies effective marketing strategy will decide the demand and will make
the public aware of its existing product as retailers are medium for product
display. They have a profit margin of 7-8% over Dettol.
The Bar Soap Market in India is worth Rs. 6550 Crores. With a 100%
penetration, the soap market has been volumetrically stagnant in the last few
years. However, value wise, the market has been growing owing primarily due
to price increases and to some extent a movement from economy brands to
brands that are mid-priced or premium priced. The Indian bar soap market has
a large number of players that use different appeals to connect with their
consumers. The market can be classified into about ten different appeals such
as Beauty, Health, Fairness, Freshness, Herbal etc. While the market is
dominated by beauty players 52% share, health platform constitutes
approximately 23% of the total market.
Dettol Soap was launched in India in the early 80s. The launch was based on
consumer feedback on Dettol Antiseptic Liquid, where secondary usage of the
product always came up. Since many consumers used Dettol in their bath
water, the company thought of offering Dettol in a more convenient form of
soap. Dettol Original was the launch soap, which initially found limited
acceptance from consumers. Its sales picked up after a changed positioning.
By 2000, it saw limited success but its market share had started stagnating.
Research on brand equity revealed that while Dettol’s equity remained very
strong on ‘germ protection’, the product’s relevance in the consumer’s choice
for a bathing soap was getting limited. It was also gathered in the consumer
research that while loyalists loved Dettol soap for its trademark fragrance, it
was being rejected by a big chunk of consumers as a regular bathing soap bar.
The brand team felt a need to launch variants in Dettol Soap given that
sensorial measures like fragrance, moisturized soft skin, etc were key drivers
when it came to consumers choosing their soap brands. Dettol Skincare soap
was thus launched in January 2004 - A white colored soap, offering Dettol’s
protection with moisturizers to nourish the skin. This was followed by the third
variant – Dettol Cool in February 2006, which offered trusted Dettol protection
with menthol to help feel refreshed and revitalized.
Dettol occupies a 4.9% share (Full year 2007) in this market. Its major
competitors are Lifebuoy, Lux, Santoor, Savlon, Godrej No 1, etc. The
stronghold and dominance of these brands and their distribution, varies across
regions and urban and rural markets. While some brands are strong across the
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market, others have their strongholds in only some of the regions in the
country.
Dettol variants have contributed incrementally to Dettol soap sales and now
make up about 25% of total Dettol soap sales. However, given its heritage and
years of existence, Dettol Original Soap continues to be the lead variant, and
top of mind when it came to Dettol Soaps.
To suit the needs of different consumers, Dettol and its competitors are
available in different pack sizes and combo-pack offers. Pricing also plays a
big role in this market that can be segmented as economy, mid -price and
premium. Each player is present in different sizes, and hence tries to straddle
different pick up prices. Dettol soap has a premium price versus other key
players in the market. This has limited Dettol penetration in the lower end of
the market. To overcome pricing barrier, small pack was launched in 2007,
priced at Rs. 6. This helped in gaining further share.
Santoor: - It comes up with regular renewal of its copies (one every year)
communicating ‘skin that looks younger than its age’ proposition. It launched a
new white variant in September 2007.
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Godrej No. 1:- It has had a very low key TV activity, relying mostly on regional
print in select states. It frequently airs advertisement featuring popular soap-
star ‘Jassi’.
Back in 1942 when Dettol started its manufacturing in India it only had
the iconic antiseptic liquid to promote. They have come a long way since then
in India and have nine products in its basket today. They have worked hard to
not just add product in their basket but also promote the various utilities of
their each product by featuring the advertisement like “Aap ka Dettol Kya Kya
Karta Hai”. Dettol has created an image of strong association of its products
with the quality antiseptic in minds of Indian consumers.
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Dettol under the above three categories i.e “My Family & First Aid”, “My
Family & Good Hygiene” and “My New Baby” is trying to generate awareness
among it’s consumers that they must observe to have a healthy living. By
doing these kind of advertisement Dettol is trying to be a part of individual
lifestyle. Dettol has recently added new mother in its target group. It also
publishes precautions against swine flu at its website.
U&A study showed that while First Aid use in the households had a
near 100% penetration, many homes were using it for secondary purposes. In
order to exploit this potential in 2005, the message strategy saw a shift to
communicating secondary usages like adding Dettol to bathing water,
disinfecting the floors, nappy rinsing etc. In early 2008, the brand’s
communication took another step forward with its “Aapka Dettol Kya Kya Karta
Hai” campaign – that showcased how brand users across the country had
formed their own special bond with the brand – using it whenever and
wherever they felt a need for disinfection.
Antiseptic Liquid is a well-penetrated market, given its use in first aid, and is
sold in over 16 lac outlets in the country. Over the years, the product has been
extended for other disinfection uses like adding to bathing water, disinfecting
baby nappies, adding to water while mopping etc. and at present secondary
usage contributes more volumes of Dettol Antiseptic liquid than the primary
first aid usage.
Dettol’s Communication:-
Dettol Original soap was launched on the platform of ‘Mild and gentle skin
care’ with the selling proposition as – “Give your family the loving care of
Dettol Soap”. However, the brand failed to take off since a mild soap from the
Dettol stable did not make sense. Even after two years of launch, Dettol soap
could not make its presence felt.
After in-depth consumer research, it was seen that consumers were open to
the idea of using Dettol Soap when they faced extreme dirt conditions. Hence,
it was felt that Dettol Soap needs to be positioned for occasions that are
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special, but not rare in everyday life. These could be based on exposure to dirt
and germs, pollution, heat, sweat etc.
“Dettol protection comes to you and your family in the form of a soap for those
daily occasions when a specially clean germicidal bath is necessary. WHEN
NO ORDINARY BATH WILL DO – DETTOL SOAP – THE 100% BATH”
The advertising was thus developed along these lines and Dettol Soap was re -
launched. The advertising clicked with the consumer. Dettol soap sales
reacted very positively to this new communication. Dettol sales grew year after
year, with communication being renewed periodically to keep consumer
interest in the brand promise alive.
Over the years, the communication was moved along this gradient of educating
consumers, on how they pick up germs throughout the day and only Dettol
soap can give the required protection every day. Research showed that there
was huge hand wash usage of the brand and moreover the usage was highly
seasonal with highest usage seen in peak summer and monsoon months when
consumers felt visibly dirty and hence associated the period with the presence
of germs. The result was that while a high number of consumers used Dettol
soaps during specific germy situations, they moved out of the brand to the
regular soaps in the market once the felt need for germ protection was over.
Moreover, while consumers accepted that germs might be presented, the
linkage of germs to the illnesses they cause was limited.
In order to address this, a new educative campaign, was launched in 2007 with
the objective of driving everyday relevance of Dettol soap. As part of this
campaign, seasonal hooks were used to establish germ relevance - summer,
monsoon, and winter. Consequences of germ pick up were more explicitly
voiced. Dettol soap witnessed a sharp surge in sales with the new
advertisement (see Exhibit 3m for soap communication).
Dettol introduced the Liquid Hand Wash in 1994. It was known that many
consumers use Dettol Soap for cleaning hands. Dettol Liquid Soap gave the
consumers a soap in a more modern and convenient format for handwash. In
hand washing, the need for germ protection is top most on consumer’s mind.
Due to its early and continued efforts in building the segment and given the
strength of the parent brand Dettol, this segment was historically dominated by
Dettol Liquid Hand wash.
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The size of the liquid hand wash market is relatively small –Rs. 59 Crores by
end of 2007(see Exhibit 4a for market size in volume and value). Although
incidence of hand wash in a day is quite high, penetration of liquid handwash
is still low in India (estimated as 10% of all Urban House Holds in 2007), bar
soaps being typically used for washing hands. The key reasons for lo w
penetration of the category are ‘expensive/low value for money’. Amongst
users, the motivators are ‘protection from germs’ followed by ‘convenience of
use’. Given category building efforts, the penetration has been showing a
steady increase.
The category evolution has been based on the increasing penetration of the
Pump pack over a period of time. The dispensing pack dominated the market
with over 60% contribution (2005). Over the last three years, the refill segment
has flourished – as regular consumers re-purchase the refill pack after entering
into the segment via the Pump pack. However, the awareness for refill packs is
still low. A large base of consumers still re-purchases the Pump pack instead
of using a refill pack.
In building the segment, Dettol has played the role of the market leader and
the innovator. In 2005, it was the first player to launch the Pouch refill pack. As
the market evolved and the Pouch refill segment grew, all the other
competitors entered the pouch refill segment in 2007.
Similarly, the latest product innovation offering from Dettol has been the launch
of the small pump pack, at a lower pick up price, in the first quarter of 2007.
As per consumer research, the number 1 category driver for hand washing has
been ‘need for protection from germs’. Additionally, consumers look for product
attributes like nice fragrance and softness. Another characteristic of the hand
wash market is its disproportional dependence on the Modern distribution
channel, ie. Self-service stores.
Close to 25% of the category business comes from this channel. The self-
select environment of the target consumer has multiple implications for the
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brand. Variants become a key driver for widening the consumer choice set in
such a shopping pattern.
Dettol Liquid Hand wash currently has three variants, namely, Original,
Skincare and Sensitive.
Other players also have multiple variants with Lifebuoy having four and Fem
having eight.
The liquid hand wash portfolio is sold via all three distribution channels of the
company, namely: (a) Modern Trade – self-service channel (b) Direct
Distributors in large towns (c) Sub Stockist network for reach into smaller
towns.
The distribution for both category and Dettol Hand Wash has been on a rising
curve – with more than three lac outlets stocking the hand wash segment .
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