Orlando Release Notes

Orlando Release Notes

Last updated: February 5, 2020

PDF generated on February 6, 2020

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 Orlando Release Notes

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PDF generated on February 6, 2020 2

©2020 ServiceNow. All rights reserved. Terms of Use Privacy Statement

ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc., in the
United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are
associated.
 Orlando Release Notes

Communities release
notes
ServiceNow®
Communities product
enhancements and updates in the Orlando release.

New in the Orlando release

Search for content within a community forum

Search for content within a forum.

Search enhancements

Search functionality is enhanced to display the forums, topics, and profiles that match
the keyword. You can also filter your search results based on these additional
categories.

Disable comments

Disable comments on a blog, document, video, event, and question to prevent users
from posting unwanted comments.

Schedule a blog in the community

Schedule a blog to be published at a specific date and time.

Schedule an event in the community

Schedule an event to be published at a specific date and time.

Quick start tests for Communities

After upgrades and deployments of new applications or integrations, run quick start
tests to verify that Communities still works. If you customized Communities, copy the
quick start tests and configure them for your customizations.

Changed in this release

Edit an event

Edit the details for past and upcoming events in the community.

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©2020 ServiceNow. All rights reserved. Terms of Use Privacy Statement

ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc., in the
United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are
associated.
 Orlando Release Notes

Activation information

Communities is only available for customers who are licensed for Customer Service
Management. To activate Communities, activate the Customer Communities plugin
(com.sn_customer_communities).

To implement knowledge harvesting, activate the Knowledge Management Service

Portal plugin (com.snc.knowledge_serviceportal).

To use the Communities dashboard, activate the Performance Analytics - Content Pack
- Communities plugin (com.snc.pa.communities).

Related ServiceNow products

Customer Service Management

To engage your internal experts and encourage them to reply to discussion threads, you
can create cases directly from community questions.

Knowledge Management

Harvest knowledge from a community and create structured knowledge articles from
unstructured discussions about questions or posts.

PDF generated on February 6, 2020 4

©2020 ServiceNow. All rights reserved. Terms of Use Privacy Statement

ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc., in the
United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are
associated.