SampleTank 4 Installation and Authorization Manual PDF

SampleTank 4
Installation/Authorization Manual
Table of Contents
Contents 2
English 3
Chapter 1 – Installation 3
Mac® 3
Windows® 3
Chapter 2 – The Authorization Manager 5
Starting with the Authorization Manager 5
Chapter 3 – Online authorization procedure 7
3.1 – New User 9
3.2 – Registered User 11
3.3 – Inserting Serial Number 12
3.4 – Authorizing Sound Content 15
Chapter 4 – Offline Authorization Procedure 16
Chapter 5 – Software and Sound Content Installation 22
5.1– Software Installer 23
5.2– Instruments Installer 23
5.3– Sample Content Installers 24
5.4– Sound Library Updates 24
5.5– USB/Boxed Installation 24
Chapter 6 – Custom Installation 25
Chapter 7 – Troubleshooting 27
2 Contents
Chapter 1 – Installation
Mac®
NOTE: in order to be able to install and uninstall IK Multimedia products on your Macintosh computer, you must
be a user with Administrator rights.
On the mounted DMG, double-click on the “Install SampleTank 4 (Ver. 4.x).pkg” file and follow the onscreen
instructions.
The Standalone version is installed in your “Applications” folder.
Documentation is placed in:

Macintosh HD / Library / Documentation / IK Multimedia /
Uninstall
On the mounted DMG, double-click on the ‘Uninstall’ icon and follow the onscreen instructions.
Windows®
NOTE: in order to be able to install and uninstall IK Multimedia products on your Windows computer, you must
be a user with Administrator rights.
Double-click on the “Install SampleTank 4 (Ver. 4.x).exe” file and follow the onscreen instructions. The installer
will ask to confirm and select your default Program Files directory. You can select a different directory if your
Program Files exists on a different drive.
To launch the Standalone version, go to:

Start menu > All Programs
The default destination folder is:

C:\Program Files\IK Multimedia
Uninstall
In the ‘Start’ menu, select ‘Control Panel’.
Under ‘Programs’, double-click on ‘Uninstall a program’. A list of the software installed in your system is displayed.
3 1 - Installation
Select the IK Multimedia product you want to uninstall, and right-click then click uninstall. All the components
will be removed from your system. If you added or changed files after the installation, it may be that some files
and folders are not removed. You may delete them manually from the destination folder you selected during
installation.
4 1 - Installation
Chapter 2 – The Authorization Manager

The Authorization Manager is a standalone application that is used to register, authorize, and download your IK
Multimedia products.
Starting with the Authorization Manager

To start the Authorization Manager, double-click on the Authorization Manager icon located in:
• macOS: “Applications” folder
• Windows: Start menu, All Programs
The Authorization Manager guides you through the authorization process of your software. When launching the
Authorization Manager, a Welcome page will appear.
figure 2.1 - Welcome page
5 2 - The Authorization Manager

Click NEXT to proceed to the next step.

Click CANCEL to close the Authorization Manager and use the software within the 10-day trial period.
Anytime you need help with the page you are in, click on the ‘?’ (Help) button in the bottom-left part of
the Authorization Manager window. The ‘i’ button will give you information about the current version of the
Authorization Manager and links to the IK Multimedia website, our FAQ pages, and Customer Support.
figure 2.2 – Information page
After clicking on NEXT, the Authorization Manager will check your Internet connection and determine if you can
proceed with the online or the offline authorization procedure. Let’s have a look at the ONLINE procedure first.
6 2 - The Authorization Manager

Chapter 3 – Online authorization procedure

After checking your Internet connection, the Authorization Manager will also verify if your version of the
Authorization Manager is up to date. If not, you will be asked to update before continuing. The UPDATE button
will take you to the Authorization Manager page on the IK Multimedia website where you can download the
latest version of the Authorization Manager.
figure 3.1 - Version check
If an update is needed, close the Authorization Manager first. Next, download, install, and open the latest
version.
7 3 - Online authorization procedure

In the next step, you may log into your IK account or create a new IK account. Use your IK Username to log in.
Enter your IK USER NAME and PASSWORD to log in. Select “Remember me” to remain logged in for future
authorizations (recommended on personal computers).
Choose NEW USER if you do NOT have an IK account.
figure 3.2 - New/Registered User selection page

3.1 – New User

After clicking New User, you will be redirected to the IK Multimedia website to create a new account. Click on
REGISTER to start.
figure 3.1.1 - New User details insertion page

Fill all the requested fields then click REGISTER. The username you input is the username you will use to log
into Authorization Manager and the IK Multimedia website.
After clicking on NEXT, we will send you an email. Check your email account and click on the link included in
that email in order to activate your IK User Account and to continue with the Authorization process. The IK User
Account lets you access the IK User Area.
In the USER AREA you will be able to:

• Review your authorizations
• Download the latest updates and upgrades (+ free content)
• Download Sound Libraries (in case you purchased them online via download)
• Manage your personal data (i.e. update your email address)
• Change your USER NAME and PASSWORD
• Take advantage of promotions, view your Jam Points and more

3.2 – Registered User

If you are a registered IK User, this means that you already have an IK User Area account and the related login
details. On this page, insert your User Name and Password. Check the “Remember me” checkbox to avoid
having to insert your User Name and Password again, next time you authorize an IK Multimedia product.
figure 3.2.1 - Existing User login
After clicking on NEXT you will be able to proceed to the Serial Number insertion page (see next section 3.3
- Inserting Serial Number). If you don’t remember your login details just click on the FORGOT PASSWORD?
button. The FORGOT PASSWORD? button will take you to the Password reset page of the IK Multimedia
website. You can insert your email here to request a new password.
The email address that you insert must be the same registered in your IK User Area.
If you registered an email address that is no longer valid and you want to update it, just contact IK Customer
Support at:
www.ikmultimedia.com/contact-support

3.3 – Inserting Serial Number

The Serial Number is the code written on the Registration Card (included with your IK boxed product) or the one
that has been delivered to you via email (e.g. Online purchase, such as a Digital Delivery).
Type the Serial Number in the fields manually or by clicking on the PASTE button.
figure 3.3.1 - Serial Number insertion page

Once the Serial Number has been properly inserted, a green circle will appear showing that the code has been
entered correctly. If a red circle is displayed, the Serial Number inserted is not correct and you will be asked to
retype it.
figure 3.3.2 - Adding Serial Number
After inserting a valid Serial Number, a 2nd entry field will appear. This allows you to insert multiple serial
numbers at once. If you are only registering a single serial number, ignore the 2nd field and click NEXT.
The LOGOUT button lets you return to the “New/Registered User selection” page (see figure 3.2.1).
After inserting all your serial numbers, press NEXT to go to the next step of the authorization procedure.

figure 3.3.3 – Authorization completion
SampleTank 4 is now registered! This page shows all the products you authorized in this current session.
Click on the VIEW button to go to the My Products section of the IK User Area. Here you can download the
SampleTank 4 installer and the Sound Content Installers. You may continue to Chapter 5 for Software and
Sound Content Installation.
Close the Authorization Manager by clicking the DONE button.

3.4 – Authorizing Sound Content

Additional sound libraries can be installed. If you purchased individual libraries, those serials must be inserted
as well. Sound Content from other apps (e.g. Miroslav Philharmonik 2 or Syntronik) will require you insert the
product serial number.
The software serial numbers are located on the registration card (in USB/Boxed product) or via email (digital
delivery). You can insert multiple serial numbers in one session. If you already registered these serial numbers,
they will always be located in the My Products section of the User Area.

Chapter 4 – Offline Authorization Procedure

If the Authorization Manager sees that your computer is not connected to the Internet, it will ask you to retry or
proceed with the OFFLINE procedure. If your internet connection simply was temporarily unavailable, click the
RETRY button to try again; this will proceed with the ONLINE authorization process. In case your computer is
not connect, or you prefer to not connect it to the Internet, click on OFFLINE AUTHORIZATION
figure 4.1 - Internet Connection not available
To authorize your product or other sound libraries with a computer that is not connected to Internet, follow these
steps:
1. Save the authorization request file (Authorization Request.html) on the computer that is not connected to the
Internet.
2. Copy the file to a computer that is connected to the Internet while keeping the Authorization Manager open
on the first computer.
3. Double-click the ‘Authorization Request.html’ file on the computer that is connected to the Internet. It will
open your browser.
16 4 - Offline Authorization Procedure

4. Follow the instructions on your browser. The last step will ask you to save a second file (Authorization.xml)
on the computer that is connected to the Internet.
5. Copy the ‘Authorization.xml’ file to the computer that is not connected to the Internet.
6. Load the ‘Authorization.xml’ file in the Authorization Manager on the computer that is not connected to the
Internet to authorize your software.
The first page will create the authorization request file (Authorization Request.html) on the computer that is not
connected to the Internet.
Click the SAVE AUTHORIZATION FILE button to create the ‘Authorization Request.html’ file. Choose carefully
where to save the file (the Desktop will be fine) because you will have to transfer it to the computer that is
connected to the Internet in the next step. You can copy this file to the online computer via USB drive or
External drive.
figure 4.2 - Save the ‘Authorization Request.html’ file
Click the “NEXT” button after saving the ‘Authorization Request.html’ file to get to the next step. This next page
provides further instructions on copying the ‘Authorization Request.html’ file.

Copy the ‘Authorization Request.html’ file to the computer that is connected to the internet. Double-click on it
and follow instructions. This will open your default internet browser.
Do NOT close the Authorization Manager as you will have to return to this page after completing all the steps
on the computer that is connected to the Internet.
figure 4.3 - Copy the ‘Authorization Request.html’ file to a computer that is connected to the Internet
After double-clicking the ‘Authorization Request.html’ file, your browser will open to show the following page.
If not already logged in, you will be prompted to log into your IK account. Log in using your IK username and
password. Once finished, you will be redirected to the Offline Authorization Process.

figure 4.4 – Inserting serial number(s) in the offline authorization process
In this page, insert your SampleTank 4 serial number into the field shown. Click on “Add Serial” to submit. You
will see the confirmation under “Serial Number(s) added”. You may insert any other serial numbers if you wish to
authorize several serial numbers. Click on “Continue” to process this.
Here it will also let you know if your serial number is not inserted correctly (see chapter 7 – Troubleshooting for
more help).
Once the serial number is processed, you will be taken to the next screen to be prompted to download the
‘Authorization.xml’ file.

figure 4.5 - XML authorization file creation
Click on the DOWNLOAD button to save the ‘Authorization.xml’ file to this computer. You may copy this file over
to your USB or External drive. Proceed to copy the ‘Authorization.xml’ file to the computer that is not connected
to the Internet.
Return to the Authorization Manage page you left open on the offline computer and click NEXT. The following
page will appear:

figure 4.6 – Loading XML authorization file
Click the LOAD AUTHORIZATION FILE button to load the ‘Authorization.xml’ file you transferred from the
computer that is connected to the Internet.
Please note that the ‘Authorization.xml’ file is different from the one you created by clicking on the SAVE
AUTHORIZATION FILE button (Authorization Request.html).
After loading the ‘Authorization.xml’ file click on the NEXT button to proceed to the final page (see figure 3.3.3 –
Authorization completion).

Chapter 5 – Software and Sound Content Installation

SampleTank 4 consists of 3 installer types:
• the software installer
• instruments installer
• sample content installers
You must install the software, instruments and samples.

We recommend using the default installation directories. However, you can use a custom install path for your
Sound Content Library (see Chapter 6 – Custom Installation).
For Digital Delivery licenses, these installers can be found in the My Products section of the IK User Area.
Sound Content can be accessed from the “Sounds Downloads” button here.
figure 5.1 – Software and Sounds downloads in User Area > My Products
For macOS, a DMG file will be downloaded. Once finished, double-click on the DMG to mount it. Here you will
find the Installer .pkg file. Double-click on the Install.pkg and follow the steps on screen to install.
For Windows, a ZIP file will be downloaded. Once finished, right-click on the ZIP file and extract it. Here you will
find the Installer .exe file. Double-click on the Install .exe and follow the steps on screen to install.
22 5 - Software and Sound Content Installation

5.1– Software Installer

This installs the standalone program to the default program directory, along with the plugin instances (VST,
VST3, AAX, and AU). Download the installer from the My Products section of the IK User Area (see figure 5.1 -
Software and Sounds downloads in User Area > My Products). To the right of each product are two download
buttons for macOS or Windows.
Default install Paths:
macOS®
Standalone app: Macintosh HD / Applications
VST: Macintosh HD / Library / Audio / Plug-Ins / VST
VST3: Macintosh HD / Library / Audio / Plug-Ins / VST3
AAX: Macintosh HD / Library / Application Support / Avid / Audio / Plug-Ins
AU: Macintosh HD / Library / Audio / Plug-Ins / Components
Presets: Macintosh HD / Users / *USERNAME* / Documents / IK Multimedia / SampleTank 4
Windows®
Standalone app: C:\Program Files\IK Multimedia\SampleTank 4
VST: C:\Program Files\VstPlugIns
VST3: C:\Program Files\Common Files\VST3
AAX: C:\Program Files\Common Files\Avid\Audio\Plug-Ins
Presets: C:\Users\*USERNAME*\Documents\IK Multimedia\SampleTank 4
5.2– Instruments Installer

This installs the Instrument files (.st4i) into the default sound content library. This is accessed by clicking on the
Sounds Download button in the User Area (see figure 5.1 - Software and Sounds downloads in User Area > My
Products). These files require the corresponding sample content to be installed.
Default Sound Content install path:
macOS®
Macintosh HD / Users / Shared / Documents / IK Multimedia / SampleTank 4
Windows®
C:\Users\Public\Documents\IK Multimedia\SampleTank 4

5.3– Sample Content Installers

These installers contain the audio sample files (.pak) required to load your instruments. Due to the size of the
SampleTank 4 library, these consist of the most installers. These installers are sorted by instrument category.
Some categories are contained in 1 install (e.g. Chromatic, Electric Piano, and Ethnic Samples), while other
categories consist of multiple parts (e.g. Bass Samples Parts 1 – 2, Acoustic Drums Parts 1 – 4, and Acoustic
Piano Parts 1 – 10).
Like all installers, they will download as DMG (macOS) or ZIP (Windows) files. These must be mounted or
extracted first.
Once your sound library is installed, SampleTank will rebuild the library. It is important that you allow SampleTank
4 to complete this process.
5.4– Sound Library Updates

Over time, Sound Library Updates are made available. Sound Library Update Installers are only required if
the update was released after your current sound library install. When a sound library update is released, the
instrument and sample installers are also updated. So, by default, you do not need to run the Sound Library
Update if you’re downloading/installing sounds for the first time.
5.5– USB/Boxed Installation

If you’ve received SampleTank 4 via USB/Boxed copy, installation is easy! Plug in the SampleTank 4 USB into an
empty USB port. This USB consists of a macOS Software Installer, Windows Software Installer, and the Sound
Content Installer.
Based on your Operating System, enter the “Install macOS” or “Install Windows” folder and run the installer
located there. Upon completion of the install, enter the “Sound Content” folder.
Here you will find a SampleTank 4 folder with the installer inside. For SampleTank 4 MAX USBs, you will find an
additional “SampleTank 3” folder. Inside these folders are the Sound Content Installers.
On the USB version only, all instruments and sample content are contained in this installer. Since it is installing
the complete library for SampleTank 4, please allow some time for the installation process.
NOTE: Here you may also set a custom install path. See Chapter 6 – Custom Installation for help.

Chapter 6 – Custom Installation

You can set a custom install directory for your Sound Content Library. This can exist on a separate internal drive,
or an external drive. The standalone app and plugins can exist in your main drive, and Sound Content Library
can exist on a separate drive.
First, using a Finder or Explorer window, create the directory on your other drive, for example:
Windows: F:\SampleTank 4 Sounds

macOS: Volumes/SampleTank 4 Sounds
Run the Instruments Installer and click “continue”, then “agree”. The page here named “Installation Location”
shows you the current Sound Content install path. Click on “Browse” to select a new destination. A Finder/
Explorer window will appear. Select the folder you created, like in the example above.
figure 6.1 – Installation location
Once selected, the destination path will display your custom install path. Click “Continue” to proceed, then
25 6 - Custom Installation

“Install” to start the installation process.
Upon completion, this custom directory will be recognized by SampleTank. You can also manually set where
SampleTank looks for your Sound Content by going to the SampleTank 4 Settings > Sound Content.
figure 6.2 – SampleTank 4 Sound Content directory settings
Now that this directory is established with instruments installed, you may now start downloading and installing
the Sample Content Installers. The Sample Content installers will default to this custom directory.
26 6 - Custom Installation

Chapter 7 – Troubleshooting
Where can I find my product Serial Number?

The Serial Number is written on the Registration Card (included with your IK product, inside the box) or in the
Order Confirmation email you received from IK Multimedia (if you purchased the product as ‘Digital Delivery’).
SampleTank 4
1. Insert the Installation disc and launch

the product installer.
2. Use the following Serial Number in

the Authorization Manager to authorize
your product.
SERIAL NUMBER
STX40-12ABCDEF-12345
figure 10.1 - Registration Card
IMPORTANT: the number zero can easily be identified in your Serial Number because it is crossed by a line.
Why is the Authorization Manager rejecting my Serial Number?

Probably because of a typo, here are some common errors:
• Typing a 0 (“zero” number) instead of an O (“o” letter)
• Typing 1 (“one” number) instead of an I (“i” letter)
• Typing 2 (“two” number) instead of a Z (“z” letter)
• Typing 5 (“five” number) instead of an S (“s” letter)
• Typing 8 (“eight” number) instead of a B (“b” letter)
• Typing a “.” (point) instead of a “-” (minus)
• Typing a Ø (“Ø” symbol) instead of a 0 (“0” number)
27 10 – Troubleshooting
Suggestions
• If possible, please copy and paste the serial number
• Delete any spaces
• Please type all codes in UPPERCASE during the installation and registration process
• Check that the Serial Number that you are entering is in correlation with the product installed
Sound Installer Aborted Error

This can happen if the file path is too long. Try the following:
• Move the complete installer folder to your root drive or desktop. Open and run the installer from this location.
• Set the install destination to a shorter directory with less subfolders. For example, use “F:\SampleTank 4
Sounds” instead of “F:\Samples\IK Multimedia\SampleTank 4 Sample Library”
• Reduce the amount of characters in your install directory
• The file may not have downloaded completely. Try downloading the file again.
Unable to extract file – ZIP/DMG is corrupt

This can occur due to download/bandwidth issues or errors writing the complete file to your computer. Try the
following:
• Download the DMG/ZIP file again
• Download each file individually. Downloading several files at once may cause issues upon writing the
complete file to your computer
Unable to load sound –. Pak File is Missing

The .Pak files are the audio/sample content for the corresponding instruments. If you receive an error that the
.pak file is missing, this means the sample content for that instrument is missing or not linked properly. Check
the following:
• Make sure you installed all the sample content parts for that instrument
• Check your Sound Content directory in the SampleTank 4 Settings page
Library Icon is not Accessible

If the Library shows a LOCK icon, this means that library is not authorized. Open the authorization Manager and
insert the serial number for that library/product.
If the Library shows a DOWNLOAD icon, this means the library is authorized but not installed. Clicking on the
download icon will redirect you to the My Products section of the IK User Area to download that content. If you
did install that content, make sure you have it set correctly in the SampleTank 4 Sound Content Settings page.
How can I authorize my product on another computer?

To authorize your product on another computer just follow these instructions:
• Install the product and the Authorization Manager on that computer
• Log into your IK account (username)
• Run the Authorization Manager and follow the instructions
I need to log in into the User Area, but I forgot my User Name and Password. What
should I do?
You can retrieve your User Area login details in two different ways:
• Run the Authorization Manager and follow the steps until you reach the login page. Click on the ‘Forgot
password?’ button. Here it will redirect you to the Username / Password reset page on the IK Multimedia
website. You must be connected to the internet to change your password.
• Visit: https://www.ikmultimedia.com/passwordreset/
I just bought an IK Multimedia software. What should I do to register and authorize my

new product?
Just run the Authorization Manager and follow the instructions.
In case you don’t have the Authorization Manager, you can download it for free from our website at:
http://www.ikmultimedia.com/authorizationmanager.
IK Multimedia Production Srl
Via dell’Industria, 46,
41122 Modena
Italy
IK Multimedia US, LLC

590 Sawgrass Corporate Pkwy.
Sunrise, FL 33325
USA
IK Multimedia Asia
TB Tamachi Bldg. 1F, MBE #709
4-11-1 Shiba
Minato-ku, Tokyo 108-0014
Japan
www.ikmultimedia.com
Mac and the Mac logo are trademarks of Apple Computer, Inc., registered in the U.S. and other countries.
Windows and the Windows logo are trademarks or registered trademarks of Microsoft Corporation in the United
States and/or other countries.
All specifications are subject to change without further notice.
Document Version: 1.0.26

Latest update: 2019/04/11
© 2007-2019 IK Multimedia. All rights reserved.

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SampleTank 4

The Standalone version is installed in your “Applications” folder.

Documentation is placed in:

To launch the Standalone version, go to:

The default destination folder is:

Chapter 2 – The Authorization Manager

Starting with the Authorization Manager

figure 2.1 - Welcome page

­­­­­­­­­5 2 - The Authorization Manager

Click NEXT to proceed to the next step.

figure 2.2 – Information page

­­­­­­­­­6 2 - The Authorization Manager

Chapter 3 – Online authorization procedure

figure 3.1 - Version check

­­­­­­­­­7 3 - Online authorization procedure

figure 3.2 - New/Registered User selection page

­­­­­­­­­8 3 - Online authorization procedure

3.1 – New User

figure 3.1.1 - New User details insertion page

­­­­­­­­­9 3 - Online authorization procedure

In the USER AREA you will be able to:

­­­­­­­­­10 3 - Online authorization procedure

3.2 – Registered User

figure 3.2.1 - Existing User login

­­­­­­­­­11 3 - Online authorization procedure

3.3 – Inserting Serial Number

figure 3.3.1 - Serial Number insertion page

­­­­­­­­­12 3 - Online authorization procedure

figure 3.3.2 - Adding Serial Number

­­­­­­­­­13 3 - Online authorization procedure

figure 3.3.3 – Authorization completion

Close the Authorization Manager by clicking the DONE button.

­­­­­­­­­14 3 - Online authorization procedure

3.4 – Authorizing Sound Content

­­­­­­­­­15 3 - Online authorization procedure

Chapter 4 – Offline Authorization Procedure

figure 4.1 - Internet Connection not available

­­­­­­­­­16 4 - Offline Authorization Procedure

figure 4.2 - Save the ‘Authorization Request.html’ file

­­­­­­­­­17 4 - Offline Authorization Procedure

­­­­­­­­­18 4 - Offline Authorization Procedure

figure 4.4 – Inserting serial number(s) in the offline authorization process

­­­­­­­­­19 4 - Offline Authorization Procedure

figure 4.5 - XML authorization file creation

­­­­­­­­­20 4 - Offline Authorization Procedure

figure 4.6 – Loading XML authorization file

­­­­­­­­­21 4 - Offline Authorization Procedure

Chapter 5 – Software and Sound Content Installation

You must install the software, instruments and samples.

­­­­­­­­­22 5 - Software and Sound Content Installation

5.1– Software Installer

Default install Paths:

5.2– Instruments Installer

Default Sound Content install path:

­­­­­­­­­23 5 - Software and Sound Content Installation

5.3– Sample Content Installers

5.4– Sound Library Updates

5.5– USB/Boxed Installation

­­­­­­­­­24 5 - Software and Sound Content Installation

Chapter 6 – Custom Installation

Windows: F:\SampleTank 4 Sounds

figure 6.1 – Installation location

­­­­­­­­­25 6 - Custom Installation

5 2 - The Authorization Manager

6 2 - The Authorization Manager

7 3 - Online authorization procedure

8 3 - Online authorization procedure

9 3 - Online authorization procedure

10 3 - Online authorization procedure

11 3 - Online authorization procedure

12 3 - Online authorization procedure

13 3 - Online authorization procedure

14 3 - Online authorization procedure

15 3 - Online authorization procedure

16 4 - Offline Authorization Procedure

17 4 - Offline Authorization Procedure

18 4 - Offline Authorization Procedure

19 4 - Offline Authorization Procedure

20 4 - Offline Authorization Procedure

21 4 - Offline Authorization Procedure

22 5 - Software and Sound Content Installation

23 5 - Software and Sound Content Installation

24 5 - Software and Sound Content Installation

25 6 - Custom Installation

26 6 - Custom Installation