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Rogg, K. L., Schmidt, D. B., Shull, C., & Schmitt, N. (2001). Human resources
practices, organizational climate, and customer satisfaction. Journal of
Management,
27(4), 431�449.
Wright, P. M., Gardner, T. M., & Moynihan, L. M. (2003). The impact of HR practices
on the performance of business units. Human Resource Management Journal,
13(3), 21�36.
Big Think Edge (7 November 2017), 4 Benefits Of Training And Development In The
Workplace. Available at: https://www.bigthinkedge.com/blog/4-benefits-of-
trainingand-development-in-the-workplace [Accessed on: 02 August 2019]
Wanda M. Costen & John Salazar (2011): The Impact of Training and Development
on Employee Job Satisfaction, Loyalty, and Intent to Stay in the Lodging Industry,
Journal of Human
Resources in Hospitality & Tourism, 10:3, 273-284
Go2 Tourism HR Society, Employee Training Is Worth The Investment. Available at:
https://www.go2hr.ca/training-development/employee-training-is-worth-theinvestment
[Accessed on: 02 August 2019]
Brown, J. (2019). Diversity Training Makes Your Organization Stronger. [online] Big
Think. Available at: https://bigthink.com/big-think-edge/diversity-training-makes-
your-organization-stronger [Accessed 3 Aug. 2019].
ISO. (2019). ISO 45001 Occupational health and safety. [online] Available at:
https://www.iso.org/iso-45001-occupational-health-and-safety.html [Accessed 3 Aug.
2019].