Potential nalsis DA /.

 2010

Organisation (Supplier):
Supplier-
Date:
No.

Customer: Order-No:
Location:
"eason or
Order:

Pro. No Project, Product, Process Evaluation ssessment ! "e#uirements:

Process description
$"EEN
RED %loc&ed Supplier  Order placement is not possile

Order placement onl possile it3

!ELLO" Controlled Supplier  additional actions

REE$ pproved Supplier  Order placement possile

Risk assessment:
NO/E:
 As part o t3e %p6%aliication a*reement controlled s%ppliers are oli *ated to cooperate
it3 a cons%ltant appro'ed  t3e c%stomer ater receipt o order. 83e costs are paid  t3e
s%pplier.

Potential assessment:

udit 'istor ! Certiicates

 A%dit asis Date Application Res%lt
Further processes:

Participants 0 (articipants
***



1. Appointment &mpro'ement (lan: +!+!+  Actions see)&mpro'eme

see)&mpro'ement
nt pro*ram)

 A%ditor Lead +%pplier

+%pplier E'al%ation
E'al%ation +i*nit%re +%pplier
+%pplier , -andidate
-andidate
 . Poten1ialanalse (P+) als us1ug aus dem 2D 3. 4ragen&atalog

2D
5uestionnaire potential analsis (P+)  Evaluation
3.0

5uestion "e#uests ! Details

Project 6anagement
2.1 +.+ s t'e project organisation
 
(projectleader) esta;lis'ed and
t'e response;ilities in addition
7it' t'e comptetence o t'e
projectleader and t'e team
mem;ers settled<
mar& 7it' *
83e pro>ect mana*ement is ale to %lill t3e c%stomer re6%irements.
A process
process to implement
implement pro>ect
pro>ect mana*ement incl. reso%rceplannin*
reso%rceplannin* e?ists. (ermissions
(ermissions o
pro>ect mana*ers and team memers as ell as t3e or*anisation is deinded and contain all
necessar competences or reali@ation.
+%ppliers are consistentl inte*rated in t3e pro>ect mana*ement.
Evaluate8

2.2 +.9 re resources planned or t'e 83e reso%rceplannin* considers c%stomer re6%irements
re6%irements re*ardin* t3e contract o t3e
pro>ect.
project 'andling and 7ill  A reso%rceplanni
reso%rceplannin* n* crossdepartmental
crossdepartmental interdiscipli
interdisciplinar
nar teamB or pro>ect mana*ement
mana*ement is
c'anges ;e anounced to t'e implemented.
customer< 83e necessar pro>ect %d*et is planned and appro'ed.
83e re6%irements re*ardin* personal 6%aliication and pro'idin* *oods m%st e
determined eore e'er pro>ect start and doc%mented in t3e pro>ect plan.
83e in'ol'ed personal reso%rces it3 accordin* 6%aliication are pro'ided  departments
on time.
83e or<load o t3e emploees is considered 3ile plannin*.
(ro>ect c3an*es m%st e displaed on time and disc%ssed it3 t3e c%stomer eore
reali@ation. Evaluate8
On c3an*es date scope o de'elopment...B
de'elopment...B in t3e pro>ect a 'alidation o t3e reso%rce
plannin* possil ad>%stment o demands.
83is relates to c%stomer c3an*es as ell as internal c3an*es or c3an*es  s%ppliers.
83e reso%rceplannin* also considers s%contractors.
&n partic%lar t3e critical pat3 is considered in t3e reso%rceplannin*.

2. +. s a projectplan e*isting and 83e pro>ect plan %lils t3e speciic c%stomer re6%irements.
re6%irements.
 All internal and
and c%stomer milestones are completel
completel implemented
implemented in t3e pro>ect
pro>ect plan and are
veriied 7it' t'e customer< adapted re*%larl on c3an*es.
 . Poten1ialanalse (P+) als us1ug aus dem 2D 3. 4ragen&atalog

2D
5uestionnaire potential analsis (P+)  Evaluation
3.0

5uestion "e#uests ! Details

Project 6anagement
2.1 +.+ s t'e project organisation
 
(projectleader) esta;lis'ed and
t'e response;ilities in addition
7it' t'e comptetence o t'e
projectleader and t'e team
mem;ers settled<
mar& 7it' *
83e pro>ect mana*ement is ale to %lill t3e c%stomer re6%irements.
A process
process to implement
implement pro>ect
pro>ect mana*ement incl. reso%rceplannin*
reso%rceplannin* e?ists. (ermissions
(ermissions o
pro>ect mana*ers and team memers as ell as t3e or*anisation is deinded and contain all
necessar competences or reali@ation.
+%ppliers are consistentl inte*rated in t3e pro>ect mana*ement.
Evaluate8

2.2 +.9 re resources planned or t'e 83e reso%rceplannin* considers c%stomer re6%irements
re6%irements re*ardin* t3e contract o t3e
pro>ect.
project 'andling and 7ill  A reso%rceplanni
reso%rceplannin* n* crossdepartmental
crossdepartmental interdiscipli
interdisciplinar
nar teamB or pro>ect mana*ement
mana*ement is
c'anges ;e anounced to t'e implemented.
customer< 83e necessar pro>ect %d*et is planned and appro'ed.
83e re6%irements re*ardin* personal 6%aliication and pro'idin* *oods m%st e
determined eore e'er pro>ect start and doc%mented in t3e pro>ect plan.
83e in'ol'ed personal reso%rces it3 accordin* 6%aliication are pro'ided  departments
on time.
83e or<load o t3e emploees is considered 3ile plannin*.
(ro>ect c3an*es m%st e displaed on time and disc%ssed it3 t3e c%stomer eore
reali@ation. Evaluate8
On c3an*es date scope o de'elopment...B
de'elopment...B in t3e pro>ect a 'alidation o t3e reso%rce
plannin* possil ad>%stment o demands.
83is relates to c%stomer c3an*es as ell as internal c3an*es or c3an*es  s%ppliers.
83e reso%rceplannin* also considers s%contractors.
&n partic%lar t3e critical pat3 is considered in t3e reso%rceplannin*.

2. +. s a projectplan e*isting and 83e pro>ect plan %lils t3e speciic c%stomer re6%irements.
re6%irements.
 All internal and
and c%stomer milestones are completel
completel implemented
implemented in t3e pro>ect
pro>ect plan and are
veriied 7it' t'e customer< adapted re*%larl on c3an*es.
 . Poten1ialanalse
Poten1ialanalse (P+) als us1ug aus dem 2D 3. 4ragen&atalog
2.4 +.= s t'e c'ange management in
t'e project secured ; t'e
project leader<
2.5 +.> re t'e responsi;le persons in
t'e organisation and also at t'e
customer involved in t'e c'ange
management<
2./ +.3 s a #ualitplan in t'e project
implemented and monitored<
 c an*es o e pro ec p a n e n e rn rna comm %n
%n ca on s ens%re  a e ne ma n*
list. -3an*es 3ic3 are not released  t3e c%stomer are disc%ssed it3 t3e c%stomer.
83e pro>ect plan considers critical scope o deli'er. 83e critical pat3 arises rom t3e pro>ect
plan.
8o t3e deined milestones in t3e pro>ect plan a re'ie is carried o%t it3 t3e 'eriication Evaluate8
3et3er all planned acti'ities are carried o%t and t3e re6%ired mat%rit le'el is reac3ed.
83e c3an*e mana*ement o t3e pro>ect %lils t3e speciic c%stomer re6%irements.
83e easiilit c3ec< o c3an*es is carried o%t and doc%mented.
-3an*es are indicated on time and disc%ssed it3 t3e c%stomers.
 All c3an*es are doc%mented it3 t3e 3elp3elp o a deined process.
C c3an*es 3ic3 inl%ence t3e prod%ct 6%alit si*niicantl t3e ris< m%st e 'al%ed it3 t3e
c%stomer.
83e s%ppliers critical scope o deli'erB
deli'erB are acti'el inte*rated &n t3e c3an*e mana*ement.
83e moment or c3an*e stops is deined and <ept. De'iatoins are recorded in ritten orm
eteen t3e c%stomer and s%pplier.
(eriod o c3an*es eore +O( does not endan*er t3e prod%ct 6%alit. Evaluate8
83e reali@ation o t3e c3an*es m%st e 'al%ed to*et3er in dependence o t3e remainin* time
eore +O(.
Responsile persons as ell as t3eir representati'es or t3e c3an*e mana*ement to t3e
c%stomer in t3e or*ani@ation and t3e s%ppliers are deined.
83ere is a re*%lation or 3andlin* c3an*es distri%tion process time escalation pat3B.
83e c%stomer re6%irements re*ardin* 3andlin* o c3an*es are perormed or re*%lated
speciicall and doc%mented.
 A re*%lation or responsile
responsile persons re*ardin* c3an*es is deined. Evaluate8
&n t3e pro>ect plan a  plan 3ic3 contains all rele'ant acti'ities or t3e  plannin* m%st e
inte*rated.
83e  plan is perormed accordin* to c%stomer re6%irements , contract and contain internal
 . Poten1ialanalse (P+) als us1ug aus dem 2D 3. 4ragen&atalog

83e responsile persons or *eneration and maintenance o t3e  plan are deined and
deploed.
83e  plan considers t3e dates o t3e 3ole pro>ect.
83e  plan contains critical scope o deli'er.
 All prod%ct%nd
prod%ct%nd process
process speciications
speciications are considered
considered in t3e  plan on 'eriication and
and
'alidation. Evaluate8
83e reali@ation o t3e  plan is monitored re*%larl re*ardin* compliance it3 and reac3in*
o t3e tar*ets.
&n case o de'iatons to t3e tar*ets an escalation process is initiated in 3ic3 t3e c%stomer is
inte*rated.

2.7 +.? s an escalation process settled &n case o de'iations o t3e mat%rit le'el 3ic3 aect t3e 3ole time sc3ed%le an escalation
process m%st e deined.
and activ regulated<  An escalation
escalation process is
is descried or
or t3e pro>ect and
and is implemented.
implemented. +peciic
+peciic c%stomer
re6%irements are considered.
83e criteria or t3e escalation are deined responsiilities and permissions are re*%lated.
83e eecti'eness o t3e %nction escalationB is pro'ed  a s%itale doc%mentation. Evaluate8

Planning product and process

development
.1 9.+ re t'e product-, and process-  All re6%irements
re6%irements to de'elop
de'elop t3e prod%ct
prod%ct are <non.
<non.
83e s%pplier 3as implemented a process to identi *eneral  re6%irements o t3e
related re#uirements &no7n< c%stomer as ell as de'elopment and process re6%irements.
-ontract doc%ments are c3ec<ed.
&n case o nonconormances re*ardin* t3e re6%irements t3ese re6%irements m%st e
comm%nicated to t3e c%stomer or de'iations m%st e )released) , e a*reed  t3e c%stomer
in case o an orderB.
Re6%irements o t3e c%stomer accordin* t3e c3oice o s%contractors or prematerials m%st
e doc%mented. Evaluate8
+pecial c3aracteristic m%st e identiied on t3e asis o on re6%irements c%stomer
re6%irements le*al demands man%act%rin* tec3nolo* and c3aracteristics 3ic3 arise rom
t3e intended p%rpose o %se o t3e prod%ct.

.2 9.9 s t'e easi;ilit ;ased on t'e  A proced%re

product and t'e process  
proced%re to e'al%ate t3e
t3e easiilit m%st e deined.
deined.
-ontract and in6%ir doc%ments m%st e c3ec<ed accordin* completeness and easiilit.
A process
process m%st e implemented
implemented 3ic3 ens%res t3att3at all re6%irements
re6%irements or t3e prod%ct
prod%ct are
 . Poten1ialanalse (P+) als us1ug aus dem 2D 3. 4ragen&atalog
e erm ne  a ona  ose  c are no * 'en e?p c   e c%s omer e.*. e*a
demandsB
E?periences Lessons learnedB and e?pectations m%st e considered.
83e release process eore an oer is presented to a c%stomer m%st e deined.
 All responsile , in'ol'ed parties m%st conirm t3e easiilit o t3e c%stomer re6%irements
sales de'elopment prod%ction plannin* prod%ction  plannin* lo*istics...B.
$ecessar capacities or sample constr%ction prototpe constr%ction are alreadd
considered in t3e oer p3ase.
83e re6%irements rom (7 )-%stomer +er'ice,-%stomer satisaction) are considered. Evaluate8

"ealisation Product and Process

development
4.1 .+ re t'e Design-46E and &n t3e de'elopment p3ase is to e made s%re  means o ;EA t3at t3e prod%ct and t3e
process corresponds to t3e re6%irements o t3e c%stomer concernin* %nction reliailit etc.
Process-46E generated and -3an*es in t3e prod%ct and process m%st e re'al%ed. & necessar a ne analsis is to e
updated during t'e project initiated in a*reement it3 t3e ;EA team and t3e pro>ect mana*er.
including t'e corrective actions<  Ater ta<in* actions a ne e'al%ation o t3e possile appearance and t3e possile detection
is necessar it3 t3e oc%s on 'eriication , 'alidation o t3e Desi*n;EA process o t3e
pro>ect.
83e ;EA m%st e a content o t3e de'elopin* plan.
83e start p3ase interaces to t3e (ro@ess;EA %pdate loops... are contained in it.
83e reali@ation o ;EAFs m%st e deined.
&nteraces to t3e c%stomer , s%pplier as ell as internal interaces are deined.
(ossile e'al%ation *%idelines o c%stomers are doc%mented and applied.
(rod%ction plannin* and t3e prospecti'e prod%cin* plant are memers o t3e ;EA team.
"it3 t3e *eneration o t3e (rod%<t;EA t3e man%act%rin* location is to e in'ol'ed.
+pecial c3aracteristics are identiied mar<ed in t3e ;EA and ass%red  deined actions.
Evaluate8
83e eecti'eness o t3e actions is to e pro'ed.
83e interaces o desi*n and process ;EA are deined.
 A control circ%it or %pdatin* t3e ;EA re6%enc and tri**erB e?ists.
 . Poten1ialanalse (P+) als us1ug aus dem 2D 3. 4ragen&atalog
4.5 .9 re t'e easi;ilit veriication 83e releases , s%itailit proos are to e pro'ed or all indi'id%al parts assemlies and
s%pplied parts accordin* to t3e de'elopin* time sc3ed%le.
and releases according t'e Re*%lar stat%s reports o t3e pro>ect reerrin* to t3e pro>ect plan or t3e milestones o t3e
project p'ases availa;le< c%stomer are pro'ided.
83e e'al%ation *%idelines , meas%rin* dimensions incl%din* escalation criteria m%st e
deined.

Ceore t3e irst deli'er %nder series conditions a prod%ction process release and prod%ct
release m%st e a'ailale it3 all re6%ested doc%ments.
83e ((; proced%re s3o%ld pro'e eore +O( t3at a*reed re6%irements in drain*s and
speciications are %lilled. Evaluate8
83e inis3ed ((; pro'es t3at c%stomer re6%irements speciications and ot3er re6%irements
e.*. las norms...B are %nderstood correctl and are applied.
83ereore t3e ((; is t3e inal 'eriication o t3e prod%ct prod%ction and transportplannin*
process and leads it3 positi'e res%lt to series release.

eriication and 'alidation or prod%ct and process are ens%red.

4.G . s t'e project transer rom t'e  A process or t3e str%ct%red 3andin* o'er o t3e responsiilit eteen de'elopin* team and
prod%ction m%st e deined.
development to t'e serial -%stomer re6%irements are ta<en into consideration.
process regulated (start up Ceore t3e irst deli'er %nder series condition an internal prod%ction process release m%st
securing)< e a'ailale.
 A prod%ction test accordin* to c%stomer re6%irements at t3e prod%ction location is carried
o%t.
$ecessar actions d%e to t3e prod%ction test are perormed in time.
ac3ine capailit tests ;HB are pro'ed or all rele'ant c3aracteristics.
(ro'ided tools inspection and meas%rin* e6%ipment are a'ailale in t3e necessar amo%nt.
Evaluate8
 A proced%re to ens%re t3e t3e start%pr%n m%st e descried and installed to s3orten t3e
3i*3 r%n p3ase and to ens%re a ro%st prod%ction process.
 A start%pr%napproac3 m%st e carried o%t or all ne parts and c3an*ed parts 3ic3
re6%ire initial samplin*.

Suppl 6anagment
5.1 =.+ re onl approved and #ualiied Ceore deinin* t3e s%pplier t3e  sstem
-ertiication , a%ditB m%st e e'al%ated.
su;suppliers used< 83e acc%ratel timed plannin* or t3e c3oice and e'al%ation o ne s%ppliers on t3e asis o
 . Poten1ialanalse (P+) als us1ug aus dem 2D 3. 4ragen&atalog
e pro ec pan o e c%s omer s o e pro'e .
&n case o series application it m%st e ens%red t3at onl s%itale s%ppliers are %sed.
&n case o de'iations to on criteria t3e %rt3er proced%re m%st e deined. E?periences rom
e'al%ations o 6%alit perormances o e?istin* s%ppliers m%st e ta<en into consideration.
Ris<s in t3e s%ppl c3ain m%st e determined and e 'al%ed as ell as red%ced  s%itale
actions emer*enc strate*B
&n all p3ases process a%dits or comparale met3ods it3 commissioned s%ppliers are to e
planned and to e carried o%t. dependin* on t3e ris< classiicat ion o t3e componentB
+%icient capacities m%st e ens%red at site o s%contractors. Evaluate8
83is also applies on c3an*es o 6%antit.

5.2 =.9 re t'e custom related 83e s%ppliers in t3e s%ppl c3ain m%st e controlled and monitored concernin* t3e order ,
pro>ect. dependin* on t3e ris< classiication o t3e componentB
re#uirements considered in t'e &n t3is process t3e interaces to t3e s%ppliers , s%contractors m%st e reco*ni@ed and e
suppl c'ain< ens%red.
83e responsiilities at s%ppliersite m%st e deined.
83e transer o c%stomer re6%irements m%st e r e*%lated and e traceale. Evaluate8
83e c3an*e mana*ement is to e considered.

5.4 =. re t'e necessar releases ;or t3e 3ole scope o %parts a release m%st e carried o%t or ne , c3an*ed prod%cts ,
processes eore series application ta<es place.
availa;le or all supplied series
products< & not a*reed separatl t3e s%pplier o mod%les 3as t3e %ll responsiilit o t3e 6%alit control
to all sin*le components.
83ereore an contin%o%s c3an*e mana*ement rom t3e c%stomer to t3e s%contractor is to Evaluate8
e pro'ed.

5.5 =.= s t'e #ualit o t'e purc'ased 83e ailities and perormances o a s%pplier m%st e c3ec<ed in deined time periods listed
partspeciic s%pplier catalo*B and e e'al%ated. &n case o ne*ati'e res%lts 6%aliication
parts assured< pro*rams are to e deined. 83e reali@ation o actions is to e pro'ed.
 . Poten1ialanalse (P+) als us1ug aus dem 2D 3. 4ragen&atalog
;or t3e control o t3e 6%alit o t3e scope o %parts re*%lar tests are carried o%t
doc%mented and e'al%ated.
&nspection options la e6%ipment and meas%rin* e6%ipmentB m%st e installed in t3e
compan on <no3o s3ort response time in case o prolemsB.

"it3 saterelated components speciic a*reements it3 s%ppliers are made re*ardin* t3e
%se o processes and tests as ell as t3e recordin* and stora*e o t3e res%lts.
Evaluate8
Re6%aliication tests accordin* to c%stomer re6%irements are carried o%t.

&nspection and meas%rin* e6%ipment is stored properl and t3e test or<place are desi*ned
appropriatel. Dama*e +oilin* climate control li*3tin* conditions orderin* cleanness
noiseB

5./ =.> re purc'ased materials sotred Deli'ered prematerials are stored accordin* to t3e release stat%s a*ainst dama*e and
mi?t%re.
appropriatl )+%spicio%s) , loc<ed prod%cts are to e stored clearl it3 no access.

Evaluate8
 . Poten1ialanalse (P+) als us1ug aus dem 2D 3. 4ragen&atalog

Production analsis
Process-nput
/.1.1 >.+.+ s t'e project transer rom t'e  A process or t3e 3andin* o'er o t3e responsiilit eteen de'elopin* team and prod%ction
m%st e deined re*%lated.
development to t'e serial Ceore t3e irst deli'er %nder series condition an internal prod%ction process release and a
process regulated !start up prod%ct release m%st e a'ailale it3 all re6%ested doc%ments.
securing)< 83e ((; proced%re s3o%ld pro'e eore + O( t3at a*reed re6%irements in drain*s and
speciications are %lilled.
83e inis3ed ((; pro'es t3at c%stomer re6%irements speciications and ot3er re6%irements
e.*. las norms...B are %nderstood correctl and are applied.
83ereore t3e ((; is t3e inal 'eriication o t3e prod%ct prod%ction and transportplannin*
process and leads it3 positi'e res%lt to series release.
83e re6%irements to release t3e series p3ase are a*reed it3 t3e c%stomer.
 A proced%re to ens%re t3e t3e start%pr%n m%st e descried and installed to s3orten t3e
3i*3 r%n p3ase and to ens%re a ro%st prod%ction process.
 A start%pr%napproac3 m%st e carried o%t or all ne parts and c3an*ed parts 3ic3
Evaluate8
re6%ire initial samplin*.
 A prod%ction test accordin* to c%stomer re6%irements is carried o%t and e'al%ated positi'e.
$ecessar actions d%e to t3e prod%ction test are perormed in time.
eans o prod%tion , ne parts are sampled positi'e.
 A process to de'elop process , prod%ct;EA %rt3er is deined and re*%lated.
ac3ine capailit tests ;HB are pro'ed or all rele'ant c3aracteristics.
(ro'ided tools inspection and meas%rin* e6%ipment are a'ailale in t3e necessar amo%nt.

/.1. >.+.9 re products and components -%stomi@ed pac<a*in* re*%lations m%st e ta<en into consideration , perormed consistentl
also in t3e prod%ction se*mentsB.
appropriatel stored and are t'e 83e components m%st e protected a*ainst dama*e and soilin* d%rin* man%act%rin* and
 . Poten1ialanalse (P+) als us1ug aus dem 2D 3. 4ragen&atalog
e#uipment coordinated 7it' t'e
speciic c'aracteristics o t'e
products and components<
@or& content ! Process-4lo7
/.2.1 >.9.+ %ased on t'e control plan, are
t'e relevant details ull
completed and ad'ered to in t'e
production and inspection
documents<
e np an ran spor  s% a e ra nsp or %n e s.
+tora*e area,or<place,containers m%st compl it3 t3e orderin* , cleanness necessar or
t3e component , prod%ct.
83e part , material s%ppl at t3e or<place , asseml line m%st ens%re proper 3andlin*
(redeined stora*e times as ell as %iltin times or special materials , components m%st e
monitored  s%itale met3ods ma?im%m minim%m stora*e times prescried interstora*e
timeB.
-ritical a%?iliar and operatin* materials or mac3ines and sstemes 3ic3 3a'e direct Evaluate8
inl%ence on t3e prod%ct , t3e prod%ct 6%alit m%st e monitored accordin*l.
(arts,pre material,critical a%?iliar and operatin* materials are to e protected a*ainst
en'ironmental and climate inl%ence.
(rod%ct *%idance plan or<in* plan man%act%rin* ad'ices m%st e a'ailale at t3e
or<place. 83e process parameters 3ic3 3a'e impact on t3e prod%ct c3aracteristics
,6%alit m%st e stated completel.
(rocess parameters and inspection c3aracteristics are to e stated alon* it3 tolerance
speciications.
83e man%act%rin* doc%ments and test doc%ments m%st e a'ailale at t3e or<,test
station. &nsepection c3aracteristics test e6%ipment test met3ods test re6%encies , ccles
m%st e descried and deined in t3ese doc%ments.
83e operator inter'ention orders in process *%ide maps m%st e deined e reco*ni@ale
and reasonale.
Evaluate8
De'iations and initiated actions accordin* to process *%idelines , tar*ets and test
c3aracteristics m%st e doc%mented.
Data o mac3ines,tools,a%?iliar materialsl tool and mac3ineno.B or critical prod%cts and
processes m%st e stated in t3e or< plan,prod%ct *%idance plan,test instr%ction.
 . Poten1ialanalse (P+) als us1ug aus dem 2D 3. 4ragen&atalog
/.2. >.9.9 Does t'e availa;le production
e#uipment and tooling ensure
t'at t'e #ualit re#uirements or
t'e product are met due to t'e
customer<
/.2.4 >.9. re critical or speciic
c'aracters in t'e production
guided under control<
/.2.5 >.9.= re scrap, re7or&, set-up parts
and e*cessive material
conscientiousl separated and
identiied<
&t m%st e pro'ed t3at t3e processes can e perormed accordin* to c%stomer re6%irements
it3 t3e %sed man%act%rin* e6%ipment and t3at t3e res%ltin* prod%cts correspond to t3e
c%stomer speciications.
83e man%act%rin* e6%ipment mac3ines and sstems m%st e ale to meet t3e tolerance
stated  t3e c%stomers or t3e respecti'e c3aracteristic.
;or important prod%ct and process c3aracteristics t3e process capailities are to e
determined and pro'ed contin%o%sl.
;or t3e s3ortterm process capailit mac3ine capailit testsB and t3e preliminar process
capailit -m< , (pJK  1./7 m%st e reac3ed. 83e minim%m tar*et -p<K  1. applies to
t3e lon*term process capailit -p<. -%stomer speciication , re6%irements or t3e capailit
proo o special c3aracteristics m%st e considered.
Evaluate8
100 M c3ec< is necessar or important c3aracteristics or 3ic3 capailit cannot e pro'ed.
-leanness re6%irements or prod%ction are deined and applied in dependence o t3e prod%ct
ris<.
+pecial prod%ct and process parameters are mar<ed in t3e prod%ct *%idance plan and are
monitored sstematicall +(-B.
&nter'ention orders are deined.
&n case o de'iations eecti'e co%ntermeas%res are ta<en.
Doc%mentation ao%t de'iations and remedial actions is *at3ered. 83e de'iations 3ic3 3a'e
impact on t3e 6%alit o t3e prod%ct m%st e appro'ed  t3e c%stomer.
an%act%rin* processes are controlled and actionale.
Doc%mentation or special c3aracteristics is a'ailale arc3i'in* d%ration met3odB and Evaluate8
disc%ssed it3 t3e c%stomer.
;or c3aracteristics it3 special need o arc3i'in* t3e c%stomi@ed re6%irements are to e
ta<en into consideration.
(arts 3ic3 are not released et deecti'e parts or parts it3 nonconormances m%st e
separated doc%mented and e?tracted sael rom t3e man%act%rin* process.
-ontainers or ail%res and reor< m%st e mar<ed appropriatel.
%arantine store and areas m%st e mar<ed clearl %na%t3orised access m%st e a'oidedB.
83e stora*e o set%p parts,reerence parts and tools m%st e mar<ed clearl.
83e amo%nt o inplant e?cessi'e material m%st e *at3ered mar<ed and stored Evaluate8
appropriatel.
 . Poten1ialanalse (P+) als us1ug aus dem 2D 3. 4ragen&atalog
/.2./ >.9.> s t'e material and parts lo7 C a s%itale , optim%m lo o material and parts m%st e ens%red t3at a mi?t%re or
mista<es in ta<in* similar components is a'oided possil  (o<a !o<e.
secured against mi*ing and  A ron* %iltin part m%st e immediatel reco*ni@ale and m%st e remo'ed rom t3e
intermingling, and is tracea;ilit man%act%rin* process. +%itale tests and actions m%st e initiated 3ic3 ens%re a astest
ensured< possile reco*nition and remo'al o ron* %iltin parts.
 Accordin* s%>ects and actions m%st e contained in t3e (ro@ess;EA and possil in t3e
constr%ction;EA and m%st e noticed.

 A process to reprocess e?cessi'e material separated parts e.*. ron* identiied parts d%e
to disr%ption o mac3ines , sstemsB reor<ed parts re%sed parts rom prod%ct a%dits test
parts etc... m%st e deined clear.
Evaluate8
-ontainers , parts m%st e mar<ed s%icient and s%itale.
(rocess stat%s and test stat%s m%st e clearl e'ident.
E?pir dates and ma?im%m stora*e times o materials , respecti'el components m%st e
considered.
 . Poten1ialanalse (P+) als us1ug aus dem 2D 3. 4ragen&atalog

Process support ! personal

resources
/..2 >..+ re t'e emploees #ualiied to ;or e'er or<place a >o description and >o proile m%st e a'ailale.
$ecessar trainin* m%st e determined or e'er emploee indi'id%all in relation to t3e tas<
complete t'e deined tas&s and and a s%itale personnel de'elopment plannin* m%st e made. &t m%st e doc%mented 3o
is t'eir #ualiication maintained< is 6%aliied or 3ic3 tas<s and acti'ities.
83is doc%mentation m%st e considered or personnel placement plannin*.

83e emploees are trained re*ardin* t3e processes and <no potentiall appearin*
man%act%rin* errors.
 All emploees are trained ao%t t3e res%lts o ron* or<in* e?ec%tion e.*. prod%ct trainin*
3at 3appens i t3e prod%ct as assemled ron*B. &nstr%ction ao%t or<in* saet and t3e
en'ironmental aspects rele'ant or t3e or< ta<es place re*%larl. ;or t3e 3andlin* and t3e
treatment o Fcomponents , prod%cts it3 special prooF t3e emploees m%st e instr%cted
appropriatle. Evaluate8
-arried o%t instr%ctions 6%aliication certiicates m%st e doc%mented.
+pecial proo o s%itailit or t3e respecti'e tas< m%st e stac<erFs dri'in* license eldin*
solderin* license 'isionl test 3earin* test etc.B. &nitial trainin* plans or ne emploees
spare or<ers and s%contracted or<ers m%st e a'ailale. &nitial trainin* p3ases m%st e
pro'ed.

6aterial resources

/.4.1 >.=.+ s t'e service and maintenance +stems e6%ipment mac3ines and tools 3ic3 are necessar or smoot3 <e processes are
determined and planned it3 s%itale pre'enti'e ser'icin* maintenanceB inter'als.
o tools, e#uipment and Reso%rces or t3e reali@ation o necessar maintenance actions are a'ailale.
 . Poten1ialanalse (P+) als us1ug aus dem 2D 3. 4ragen&atalog
maintenance planning<
/.4.2 >.=.9 Can t'e #ualit re#uirements ;e
eectivel monitored 7it' t'e
measurement and inspection
e#uipment used<
/.4. >.=. re t'e 7or& and test stations
laid out according to t'e
process re#uirements<
$ecessar maintenance actions are planned sstematicall and carried o%t.
(re'enti'e maintenance actions or mac3ines sstems and tools are carried o%t
doc%mented and controlled maintenance sstemB
83e a'ailailit o spare parts or t3e prod%ction e6%ipment especiall or <e processes and
processes 3ic3 relect t3e critical pat3 is ens%red.
-lean or<in* en'ironment and clean or<places are a component o a compre3ensi'e
in'estment maintenance.
Evaluate8
 A process to analse and optimi@e dontimes mac3ine %tili@ation and tool lietime is applied
eicientl.
83e %sed inspection and meas%rin* e6%ipment is s%itale or t3e p%rpose and t3e %se in
man%act%rin* and are stated in t3e prod%ction *%idance plan. +stematic and accidental
ca%ses o meas%rin* mista<es are e?cl%ded. Emploees are trained in 3andlin* t3e
meas%rin* e6%ipment e?cl%sion o meas%rin* mista<esB. -apailit in'esti*ations or t3e
%sed meas%rin* e6%ipment are carried o%t. 83e meas%rin* acc%rac o t3e %sed inspection
and meas%rin* e6%ipment are s%itale or t3e application and t3e appropriate c3aracteristic.
(roo o t3e caliration o inspection e6%ipment inspection plateB and meas%rin* e6%ipment
e?ists.
 A process or periodical monitorin* o inspection and meas%rin* e6%ipment is installed and
applied. Evaluate8
 A mar<in* identiicationB sstem or inspection and meas%rin* e6%ipment is installed 3ic3
mana*es t3e inspection and meas%rin* e6%ipment ased on t3e mar<in*. Accessories or
meas%rin* e6%ipment and test e6%ipment 3ic3 3as an inl%ence on t3e meas%rin* acc%rac
or t3e meas%rin* res%lt are monitored in t3e same a.
83e or<place and en'ironmental terms also or reor<B are ad>%sted to or<in* contents
and t3e prod%cts in order to pre'ent and a'oid soilin* dama*e and part mista<es , ron*
interpretation.
&n addition t3e or<place is adapted accordin* to t3e or<in* tas< er*onomicall.
Evaluate8
 . Poten1ialanalse (P+) als us1ug aus dem 2D 3. 4ragen&atalog
/.4.4 >.=.= re tools, acilities, and  Also tools e6%ipment and test e6%ipment 3ic3 are not in %se and,or not released m%st e
stored properl and e administered.
inspection, test and measuring  All tools e6%ipment and test e6%ipment are mar<ed it3 t3e respecti'e stat%s as ell as
e#uipment stored appropriatel< c3an*e stat%s released repaired repair necessar loc<edB.
+tora*e it3o%t dama*e and protection a*ainst en'ironmental inl%ences is ens%red as ell
as orderin* and cleanness. Evaluate8
83e release and %se is deined and doc%mented.

Process eicienc
/.5.1 >.>.+ re targets set or t'e product (rocess and prod%ct perormance indicators are deined and *at3ered to control and monitor
t3e corporate processes.
and proces and is t'eir  A tar*et perormance comparison is carried o%t on a re*%lar asis.
ac'ievement ollo7ed up<
8ar*ets are deined and reali@ale t3e act%alit is ens%red.
+peciic process tar*ets are deined monitored and comm%nicated prod%ced n%mer o
parts 6%alit perormance indicators li<e ail%re rates a%dit res%lts processin* time ail%re
costs process perormance indicators cp<B.

De'iations are anal@ed and deposited it3 s%itale actions 3ic3 lead to prod%ct and
process impro'ement. Evaluate8
$ecessar special actions m%st e deined and applied.
83e potential o impro'ement m%st e determined contin%o%sl d%e to pre'io%s <noled*e
ao%t 6%alit costs ser'ice.
83e monitorin* o t3e perormance indicators are ens%red  re*%lar mana*ementre'ies
and is reported in appropriate committees.

/.5. >.>.9
re nonconormities to product
and process re#uirements
anal1ed or root causes and t'e
corrective actions c'ec&ed or
eectiveness<
&n case o prod%ct , process de'iations s%itale immidiate actions are to e carried o%t to
compl it3 t3e re6%irements %ntil t3e error root ca%se is eliminated and proo o
eecti'eness o applied correcti'e actions e?ists.
83e met3ods 3ic3 are %sed or t3e ca%se analsis are deined and applied.
-orrecti'e actions are deined t3eir reali@ation is monitored and t3e eecti'eness is 'eriied.
(rod%ction *%idance plan and ;EAs are considered and possil complemented and Evaluate8
%pdated.
83e stat%s o t3ese actions is transparent and comm%nicated

/.5.4 >.>. re processes and products  A%dit plans process , prod%ct a%ditB m%st e a'ailale or t3e prod%ct and its man%act%rin*
process.
regularl audited< Reasons or a%dits can e:
 . Poten1ialanalse (P+) als us1ug aus dem 2D 3. 4ragen&atalog
 e pro ec s processes pro %c s
 (roo o complaince it3 6%alit re6%irements
 Ni*3li*3t impro'ement potentials.
De'iation reports m%st e orarded to t3e responsile persons t3e impro'ement actions
m%st e monitored.
&n case o noncompliance it3 t3e 6%alit re6%irements internal,e?ternalB  additional e'ent
related a%dits m%st e perormed.
Evaluate8
(rod%ct a%dits are carried o%t and doc%mented in t3e man%act%rin* process ater inis3ed
man%act%rin* steps and on t3e end prod%ct periodicall.
-%stomer re6%irements and rele'ant %nctions incl%din* eas and sael %iltin are
considered.
E?ec%tion ail%res in de'elopment and prod%ction are 3i*3li*3ted 'al%ed  t3e c%stomer
and appropriate actions are initiated.
 . Poten1ialanalse (P+) als us1ug aus dem 2D 3. 4ragen&atalog

Process result (Output)

/./.1 >.3.+ re customer re#uirements  All re6%irements are considered 3ic3 appear in t3e s%pplier assessment o t3e c%stomer.
+peciic or process tar*ets possil prescried  t3e c%stomerB m%st e deined prod%ced
ulilled regarding product and n%mer o parts 6%alit perormance indicator li<e ail%re rates a%dit res%lts processin*
process< time ail%re costs process per ormance indicators cp<B. -%stomi@ed special c3aracteristics
D c3aracteristicsB m%st e mar<ed.
-%stomer re6%irements m%st e a%dit internal.

 A process 3ic3 re*%lates t3e 3andlin* it3 pro'ided prod%cts is implemented. 83is reers to
prod%cts set partsB tools inspection e6%ipment and pac<a*in*.
;or inspections also end%rance testsB inspection re*%lations m%st e?ist t3e testin* met3ods Evaluate8
m%st e a*reed it3 t3e c%stomer and m%st e doc%mented.
&n case o a deli'er stop a process m%st e descried and implemented 3ic3 inorms all
appropriate areas li<e stora*e , part s%ppl , s3ipment and t3e c%stomer.

Customer Service!Customer
satisaction

7.1 3.+ re t'e customer re#uirements  All re6%irements especiall t3ose 3ic3 appear in t3e s%pplier e'al%ation o t3e c%stomer
are considered. -onsideration o t3e certiication o t3e  sstem in accordance it3
regarding 56- Sstem and c%stomer re6%irements. & appropriatel special c3aracteristics are to e pro'ed it3 an
product ulilled ;eore deliver< a%dit.
83e c%stomer re6%irements li<e spare part s%ppl eore d%rin* and ater t3e series p3ase
as ell as t3e ret%rn o parts and t3eir recclin* m%st e perormed and e considered. 83e
spare part s%ppl m%st e planned in addition to series deli'er it3 t3e re6%ired prod%ct
'ariations and c3an*es and m%st e considered concernin* t3e necessar reso%rces.

83e pac<a*in* m%st %lil t3e re6%irements o t3e c%stomer concernin* s%itailit mo%ntin*
c%s3ion and mar<in*. Evaluate8

(rod%ct re6%aliication are carried o%t accordin* to c%stomer re6%irements.

83e compliance it3 las m%st e ens%red.

7. 3.9 s t'e deliver to t'e customer -oncepts incl. ass%rance o emer*encies to ens%re t3e s%ppl are deined.
 . Poten1ialanalse (P+) als us1ug aus dem 2D 3. 4ragen&atalog
.
secure &n t3is case on processes as ell as t3e processes o t3e s%ppliers are to e ta<en into
consideration.
(roced%res m%st e installed 3ic3 ens%re t3at t3e or*ani@ation inorms t3e c%stomer
immediatel in case o reco*ni@in* s%ppl s3orta*es. 83e inormation contains t3e
prospecti'e d%ration and t3e e?tent o t3e s%ppl s3orta*e t3e reason and t3e initiated
actions.
83e actions m%st e initiated , perormed accordin* to t3e c%stomer re6%irements in time.
Evaluate8
 . Poten1ialanalse (P+) als us1ug aus dem 2D 3. 4ragen&atalog

mount o Evaluations:   
5 %estions in 8otal
$ote'al%ated 6%estions m%st e >%stiied. 83is 3as a ne*ati'e impact on t3e comparailit o t3e
res%lts.

"ating criteria $otice: a?im%m amo%nt o note'al%ated 6%estions is limited to 

pproved supplier 

Controlled supplier 
+%pport 'ia a%dit team

%loc&ed supplier 
Order placement is not possile

Overall "ating
$"EEN
83e 6%estion can e ansered it3 es it3o%t an do%t.
A$"EENB "e#uirements ulilled $o potential ris<.

AEO@B "e#uirements ulilled in 83e 6%estion can not e ansered it3 es it3o%t an do%t. 83e tar*et prod%ct , processB
parts is onl ac3ie'ale it3 additional actions.

83e 6%estion can onl e ansered it3 no. 83e tar*et prod%ct , processB is not ac3ie'ale.
A"EDB "e#uirements not ulilled 83ere is potential ris< o ail%re .
 . Poten1ialanalse (P+) als us1ug aus dem 2D 3. 4ragen&atalog

"emar&s

1.1

1.2
 . Poten1ialanalse (P+) als us1ug aus dem 2D 3. 4ragen&atalog

1.

1.4

1.5
 . Poten1ialanalse (P+) als us1ug aus dem 2D 3. 4ragen&atalog

1./

1.7

2.1
 . Poten1ialanalse (P+) als us1ug aus dem 2D 3. 4ragen&atalog

2.2

.1
 . Poten1ialanalse (P+) als us1ug aus dem 2D 3. 4ragen&atalog

.2

.
 . Poten1ialanalse (P+) als us1ug aus dem 2D 3. 4ragen&atalog

4.1

4.2

4.
 . Poten1ialanalse (P+) als us1ug aus dem 2D 3. 4ragen&atalog

4.4

4.5
 . Poten1ialanalse (P+) als us1ug aus dem 2D 3. 4ragen&atalog

5.1.1
 . Poten1ialanalse (P+) als us1ug aus dem 2D 3. 4ragen&atalog

5.1.2

5.2.1
 . Poten1ialanalse (P+) als us1ug aus dem 2D 3. 4ragen&atalog

5.2.2

5.2.

5.2.4
 . Poten1ialanalse (P+) als us1ug aus dem 2D 3. 4ragen&atalog

5.2.5
 . Poten1ialanalse (P+) als us1ug aus dem 2D 3. 4ragen&atalog

5..1
 . Poten1ialanalse (P+) als us1ug aus dem 2D 3. 4ragen&atalog

5.4.1

5.4.2

5.4.
 . Poten1ialanalse (P+) als us1ug aus dem 2D 3. 4ragen&atalog

5.4.4

5.5.1

5.5.2
 . Poten1ialanalse (P+) als us1ug aus dem 2D 3. 4ragen&atalog

5.5.
 . Poten1ialanalse (P+) als us1ug aus dem 2D 3. 4ragen&atalog

5./.1

/.1
 . Poten1ialanalse (P+) als us1ug aus dem 2D 3. 4ragen&atalog

/.2
 . Poten1ialanalse (P+) als us1ug aus dem 2D 3. 4ragen&atalog

8oo man 6%estions are missin*

mprovement Program Potential nalsis
+%pplier: 0 Date: 12,0,1IGG
Order$o. 0

illed out ; auditor illed out ; auditee

  .
     s 5uesti  @ea&ness ! "ecommend ctions,  ctions and Error Cause nalsis "espons-
     o Date
       P on No. Determination  o t'e Organisation i;ilit

Project 6anagement
1.1
1.2
1.
1.4
1.5
1./
1.7
Planning product and process development

2.1
2.2
"ealisation Product and Process
development
.1
.2
mprovement Program Potential nalsis
+%pplier: 0 Date: 12,0,1IGG
Order$o. 0

illed out ; auditor illed out ; auditee

  .
     s 5uesti  @ea&ness ! "ecommend ctions,  ctions and Error Cause nalsis "espons-
     o Date
       P on No. Determination  o t'e Organisation i;ilit

.
Suppl 6anagment
4.1
4.2
4.
4.4
4.5
Production analsis
5.1.1
5.1.2
5.2.1
5.2.2
5.2.
5.2.4
mprovement Program Potential nalsis
+%pplier: 0 Date: 12,0,1IGG
Order$o. 0

illed out ; auditor illed out ; auditee

  .
     s 5uesti  @ea&ness ! "ecommend ctions,  ctions and Error Cause nalsis "espons-
     o Date
       P on No. Determination  o t'e Organisation i;ilit

5.2.5
5..1
5.4.1
5.4.2
5.4.
5.4.4
5.5.1
5.5.2
5.5.
5./.1
Customer Service!Customer
satisaction
/.1
/.2
mprovement Program Potential nalsis
+%pplier: 0 Date: 12,0,1IGG
Order$o. 0

illed out ; auditor illed out ; auditee

  .
     s 5uesti  @ea&ness ! "ecommend ctions,  ctions and Error Cause nalsis "espons-
     o Date
       P on No. Determination  o t'e Organisation i;ilit
Eectivit
Eectivit
Eectivit
Eectivit
 Overvie7 Evaluation Potential nalsis Order: 0 +%pplier: 0

P9 Projectmanagement

1.1 0 1.2 0 1. 0 1.4 0 1.5 0  1./ 0  1.7 0

(ro>ectleader  0 (ro>ect 0 (o>ect plan 0 -3an*e 0 -3an*es 0 (lan 0 Escalation 0
(ro>ect team 0 reso%rces 0 0 mana*ement 0 -%stomer , +%pplier  0 0 process 0

P Planning product and process development P= "ealisation Product and Process Development
 2.1 0  2.2 0 .1 0 .2 0 . 0
-%stomer  0 ;easiilit 0 ;EA (rod%ct 0 Ei*n%n* 0 (ro>ecttranser  0
re6%irements 0 0 ;EA (rocess 0 Release 0 +tart%p series 0

P> Suppl 6anagment

 4.1 0  4.2 0 4. 0  4.4 0 4.5 0
Released 0 -%stomer re6%ireme 0 (roc%rement 0 (roc%rement 0 +tora*e 0
s%ppliers 0 +%ppl c3ain 0 Release prod%ct 0 %alit prod%ct 0 &ncomin* *oods 0

P3 Process nalsis ! Production

 Production analsis ! nput @or& content ! Process-4lo7
 5.1.1 0 5.1.2 0  5.2.1 0  5.2.2 0 5.2. 0  5.2.4 0 5.2.5 0
(ro>ecttranser  0 +tora*e 0 (rod%ction *%idance 0 (rod%ction 0 +peciic 0 &dentiication mar<in 0 ;lo o aterial 0
De'elopment , serie 0 (rematerial 0 plan 0 sstems 0 c3aracteristics 0 parts deecti'e part 0 0

Process support ! personal resources 6aterial resources

5..1 0  5.4.1 0 5.4.2 0 5.4. 0  5.4.4 0
Emploee 0 aintenance 0 eas%rin* 0 "or<place 0 +tora*e "or<, 0
%aliication 0 +er'icin* 0 8estin* 0 8est location 0 inspection e6%ipmen 0

Process eicienc Process result (Output)

5.5.1 0  5.5.2 0  5.5. 0 5./.1 0
8ar*et prod%ct 0  Analsis -a%se 0 (rocess , (rod%ct 0 -ompliance 0
8ar*et process 0 Eecti'it 0  A%dits 0 -%stomer re6%iremen 0

P? Customer Service!Customer satisaction

/.1 0 /.2 0
+stem 0 (art s%ppl 0
Deli'er 0 0

 Amo%nt e'al%ated RED 0 Cloc<ed s%pplier: 1X red or min. 15X elloB
%estion ELLO 0 -ontrolled s%pplier: ma?. 14 X ello and 0 X redB "ating
0 REE$ 0  Appro'ed s%pplier: ma? 7X ello %nd 0 X redB $"EEN