Certified Logistics & Supply Chain Manager

INTRODUCTION
In today’s rapidly changing business environment, ever-greater demands are
being placed on business to provide products and services quicker with greater
added value to the correct location with no relevant inventory position.
Customers want more quality, design, innovation, choice, convenience and
service, and they want to spend less money, less effort, less time and at no risk if
possible.

The Logistics functions in corporate operations is managed based on the concept

of total logistics cost; involving transportation, warehousing and storage,
packaging, material handling, inventory control, order processing, customer
service level, plant and warehouse site locations and management as well as
return goods handling. Logistics activities are services rather than goods
oriented; hence are managed for customer satisfaction based on customer
service concept given the ability of the service providers to meet the needs to the
target market in terms of time, dependability, communication and convenience.

Information Technology in logistics and supply chain is aimed at reducing the

stress in delivering quality service to the customer and improving responsiveness
and reliability. This will enhance quick response and efficient customer response
dependability, with respect to consistent lead time, safe delivery and complete
delivery of material for the purpose of achieving just-in-time delivery.

This learning intervention therefore seeks to provide competency based learning

for staff in the logistics department as supply chain elements are critical to the
bottom line. This intervention may be seen as a contribution to the achieving of
overall strategic intent and profitability of the company by addressing factors
such as the following:


Operational process improvement & agility.
 Improved Logistics and supply chain efficiency

 Reducing logistics costs and improving services

 Getting Lean
 Improving market place image
  Shortening lead times
 Enhancing customer service
 Reducing losses at all levels in the value chain

Objectives

The objective of this Certification course is to build a solid foundation for logistics
and supply chain professionals.

2.0. PROGRAMME DESCRIPTION.

BENEFITS

At the end of the programme, participants will be able to:

 Apply Logistics and supply chain concepts and best practices

 Implement warehouse concepts, activities and operations like warehouse
layout, safety and security measures, shipping and receiving, bar coding
systems, inventory management principles, just-in-time fulfillment etc
 Design KPIs, manage third party providers and their performance.
 Utilise scheduling techniques, and also identify other means to minimize
distribution costs, while meeting high standards of quality service to
customers
 Improve strategies for accuracy in inventory stocking and record keeping.

 Develop continuous strategies to reduce sup-ply chain vulnerability in

uncertain environments, as part of a global network
 Tackle potential disruptions in today’s environment with negative impact on
Logistics and supply chain performance, and company results: natural
disasters, uncertain demand, insufficient quality, unreliable suppliers,
machine break-down, flooding, terrorism, labor strikes, etc.

3.0. Learning methodology

This is a highly practical course, which draws on multi-dimensional learning

techniques. These include a balance of the following methodologies for tuition:

 Theoretical exploration/ PowerPoint Presentations

 Interaction and knowledge-share
 Case study application – and hands-on exercises
 Organizational analysis and application
  Group break away sessions – feedback formulation
 Test/Exam

The learning style is highly interactive and high levels of participation are
encouraged throughout the Four days.

COURSE CONTENTS

S.No. Topic Details

1 Logistics & Supply Chain An introduction to logistics in the supply

Management Principles & chain management. Covering flow of
Concepts raw materials, work-in-progress, and
finished goods through the supply
chain. Particular emphasis is given to
the design of warehouses and the
decision to build or rent, management
of inventory, information flow, facility
location, outsourcing third-party
relationships, and the rapidly
expanding field of logistics information
technology. Three Levels of Supply
Chain Management: Strategic level,
Tactical level, Operational Level, Why
Supply Chain Management? Customer
Satisfaction Improving Performance
Lowering Costs Product Development .
Case Study

2 Fundamentals of .The four-topic area that need

Warehousing considering when setting a strategy for
warehouse and distribution. · The
various types of warehouse and their
purpose
· The role of the warehouse manager.

· How materials management can

impact on warehousing.

3 Inventory Management Inventory fundamentals · Information

requirements for inventory Basic
 Inventory Planning and Management
· Inventory positioning and determining
what to stock: Levels of Inventory,

· Order Generation, Order Taking ,

Order Fulfillment, Returns Management

· Just-In-Time Inventory

· Keeping Accurate Records Inventory

Calculator

· Levels of Inventory Just-In-Time

Inventory Keeping Accurate Records
Inventory Calculator Forecasting and
demand sensing

· Forecasting and inventory

management technology

· Improving inventory performance

4 ICT in Supply Chain The Flows of Supply Chain

Management · The Product Flow
· The Information Flow

· The Finances Flow

· Data Warehouses

· Tracking and Monitoring

· Dashboard RFID’s

· Alert Generation

· Stock Keeping Unit (SKU)

· Case Study

5 Managing Logistics and · Reverse logistics

Distribution
 · The savings method of vehicle routing

· The key issues to be considered

when making distribution decisions

· Distribution operational costs

· Inventory costs in distribution

· How Just-in-Tie is applicable to

distribution.

6 Supply Chain Service Supply Chain Groups · The Suppliers

Orientation · The Producers

· The Customers

· The Customer’s Customers

· Case Study

7 Measuring Logistics and Completion of Action Plans and

Supply Chain Evaluation Strategic Value of
performance Measuring & Managing Corp
Performance Exercises to Illustrate
How to Design a Supply Chain and
Logistics Services Performance
Dashboard · Wrapping Up: Words from
the Wise, Review of Parking Lot,
Lessons Learned.
8 An introduction to · Identification of Needs. · Requisition
Procurement Processes & from users.
Principles · The purchase order process (Total
Cost Issues)

· Identification of supplier

· Expediting and managing exceptions

· The payment processes

· Availability of specific budget

provision.

· Assessment of bulk requirement at

the beginning of the financial year.

· All purchases be made to the best

advantage after comparison of
competitive prices.

· Ensuring value for money