MGMT3501 Knowledge Management

Tutorial Chapter 1

1. KM draws from the wide range and technologies. Explain the following term:
a) Database technologies
b) Collaborative technologies
c) Web technologies
d) Artificial Intelligence
e) Help desk system
f) Document and Information Management
g) Cognitive science

2. KM is supported by various technologies. Explain the following terms:

a) Groupware
b) Document Management
c) Data Warehouse
d) Project Management
e) Web Conferencing
f) Decision Support System
g) Intranet & Extranet

3. Identify and explain TWO (2) benefits of that can result from the KM implementation in an
organization.