Role-play1

1.The person in charge of the kitchen needs to establish communication

standards and procedures so all kitchen staff members know what to do. With
expectations in place, the staff is better able to keep the kitchen running
smoothly throughout the meal shifts.

2.A common mistake managers often make is to focus constructive feedback on

employees who need the most improvement. Failing to provide your top
performers with feedback can actually jeopardize your retention rates. Your top
performers may become frustrated if they feel they’re not getting advice on how
to improve and develop further.

3. A good communicator talks about things that are of importance to you, and
says them in a way that you can understand. When good communicators are
telling you important information, they stop often to ask you whether you have
understood so far.

4. If sensitive by nature, they will soon be misinterpreting the message and will
act out based on false assumptions. Good communicators always pay attention to
body language, as it can be one of the main causes for miscommunication.

5. Specific control measures may need to be developed if the available

information is not relevant to the hazards and risks or circumstances at the
workplace.

Role-play2

1. Good communication skills require a high level of self-awareness. Once

you understand your own communication style, it is much easier to
identify any shortcomings or areas which can be improved on, if you want
to start communicating in a more assertive manner.

2. Other employees want to be informed of every company move, and if they

believe transparency is missing from communication with employees,
they begin to feel undervalued and unappreciated.

3. Because good working relationships are important in ensuring an

emotionally healthy workplacem, we need to invest time and effort to
manage good working relationships.

Role-play 3

1. Learning to regularly show respect when you communicate will make a

huge difference in your relationships at work
2. Discrimination occurs when someone is treated unfairly or badly in certain
respects. Not all discrimination is against the law, even if it is unfair.
Role-play4
1. Conflict can happen when different views or opinions come to light. When
conflict occurs the idea is not to try to prevent disagreements, rather to
resolve and manage conflicts effectively. When individuals or teams are
able to use appropriate resolution tools to address an issue, they are able
keep their differences from escalating into problems.

2. It’s important to emphasise that dealing with conflict early is usually easier,
because positions are not so entrenched, others are less likely to have started to
take sides, and the negative emotions are not so extreme.