o 0 0 [ 1 r | ‘© 2020 aPics All ights reserved Module 2: Supply Chain Planning and Execution Section A: Procure and Deliver Goods and Services. Chapter 1: Components of Demand Management... Topic 1: Planning Demand. ‘Topic 2: Communicating Demand. ‘Topic 3: Influenciag Demand. Topic 4: Demand Management Functional Responsibilities /Interface: ‘Topic 5: Linking Demand Management Components... Chapter 2: Forecasting Demand... Topic 1: Principles of Forecasting... Topic 2: Factors Affecting Demand Topic 3: Forecasting Proces: Topic 4: Forecasting Methods. Topic 5: Measures of Forecast Error. Chapter 3: Demand Prioritization Topic 1: Demand Prioritization Policies and Processes.. Topic 2: Time Fences.. é ‘Topic 3: Allocation of Supply Chapter 4: Operations Planning and Control... Topic 2: Sales and Operations Planning. Chapter 5: Master Scheduling. Topic 1: Master Scheduling. ‘Topic 2: Materials and Inventory. Chapter 6: Capacity Management, Planning, and Control. Topic 1: Capacity Cbjectives. : Topic 2: Time Horizons of Capacity Management Topic 3: Resource Planning... ‘Topic 4: Rough-Cut Capacity Planning ‘Topic 5: Capacity Requirements Planning Topic 6: Production Activity Contrl... Chapter 7: Inventory. Topic 1: Inventory 3asic : Topic 2: Aggregate and Item Inventory Management. Topic 3: Inventory Costs and Accounting. (SCP Version 4.4, 2020 EditionChapter 8: Inventory Planning Topic 1: Inventory Planning Basics Topic 2: Inventory Coatrol Chapter 9: Supply Management... Topic 1: Total Cost oF Ownership (TCO)... Topic 2: Make-Versus-Buy Analysis... Topic 3: Range of Buyet-Supplier Relationships Topic 4: Developing Supply Plans.... : Chapter 10: Logistics num Topic 1; Introduction to Logistics Topic 2: Logistics Service Providers Topic 3: Expediting Topic 4: Delivery Patterns. Chapter 44: Warehouse Management... Topic 1: Warehouse Objectives and Planning, Topic 2: Warehouse Capabilities = Topic 3: Materials Handling... Chapter 42: Transportation Topic i: Transportation Objectives and Constraints. Topic 2: Transportation Modes. ‘Topic 3: Mode and Carrier Selection.. Chapter 43: Monetary, Regulatory, and Trade Considerati ‘Topic 1: Monetary Considerations... Topic 2: Regulatory Considerations Topic 3: Trade Considerations... Section B: Manage the Relationship with Supply Chain Partners... Chapter 4: Segmentation... Topic 1: Segmentation and Customer-Focused Marketin Topic 2: Customer Segmentation Topic 3: Segmentation of Suppliers or Other Supply Chain Partners Chapter 2: Customer Relationship Management... Topic 1: Introduction to Customer Relationship Management. Topic 2: CRM Strategy... Chapter 3: Customer Relationship Management Performance and Measurement... Topic 1: Performance Management Topic 2: CRM Technologies Chapter 4: Supplier Relationship Management. Topic 1: Introduction to Supplier Relationship Management... Topic 2: Supplier Selection. ae a 120 APICS (CSCP Version 4:4, 2020 Edition Al rights reservedi i 0 0 f [ Chapter 5: Supplier Relationship Management Strategy... Topic 1: Strategic Alliances: “ Topic 2: Supplier Performance Managemen Chapter 6: Supplier Relationship Management Technologies Topic 1: Benefits of SRM Software... a Topic 2: Components of an SRM System. Topic 3: Portals, Trading Exchanges, Auctions Topic 4: Processes Enabled by SRM.. Topic 5: Effects of Supplier Relationship Management on Organizations and their Suppliers. : : Chapter 7: Linkages between CRM and SRM soon 2-391 Topic 1: How Orgenizations Can Leverage CRM and SRM. Topic 2: Contracts... . : Topic 3: Collaboration with Supply C Section C: Reverse Logistics. Chapter 1: Reverse Logistics. Topic 1: Introduction to Reverse Logistics.. Topic 2: Strategy and Design for Reverse Logistic ‘Topic 3: Reverse Logistics Benefits and Costs. Chapter 2: Waste Considerat Topic 1: Waste Hierarchy. Topic 2: Waste Exchange and Hazardous Waste. Cumulative Course Bibliography. Index. © 2020 Pics (SOP Version 4:4, 2020 Edition Al rights reservedAPICS Certified Supply Chain Professional™ (CSCP) Learning System This product is based on the APICS CSGP Exam Content Manual (ECM) developed by APICS. Although the text is based on the body of knowledge tested by the APICS CSCP exam, program developers do not have access to the exam questions. Therefore, reading the text does not guarantee a passing score. ‘The references in this manual have been selected solely on the basis of their educational value to the APICS CSCP certification program and on the content of the material. APICS does not endorse any services or other materials that may be offered or recommended by the authors or publishers of books and publications listed in this module. Every effort has been made to ensure that all information Is current and correct, However, laws and regulations are constantly changing, Therefore, this product is distributed with the understanding that the publisher and. authors are not offering legal or professional services. ‘Acknowledgments We would like to thank the ‘ollowing dedicated subject matter experts who shared their time, experience, and insights during the initial development and subsequent updates of the CSCP Learning System: Greg P. Allgair Celeste Ayers, CFPIM, CSCP Curtis Brewer, CFPIM, CIRM, CSCP Jashobrata Bose, CSCP ‘Al Bukey, CFPIM, CIRM, CSP Jestis Campos Cortés, CPIM, CIRM, ‘SCP, PLS,,C.P.M., CPSM, PMP,PRINCE2, CQIA, CEI, CPF, (CS&OP, CAAM Lue Chaimet, Ph.D, CFPIM, CSC? Prashant Choudhary, CSOP David N. Dadich, CSCP, LSS Blackbelt Prasanta K, Dash, CSCP, PMP Sudripte De, CSCP Arnaud Deshals, CPIM, CIRM, CSCP, CPM, CPSM| Alan Downs, CPIM, CSCP Ralph G. Fariello, CFPIM, CIRM, CSCP Sue Franks, CPIM-F, CSCP-F, CLTD-F Laura €. Gram, CSCP Janice M. Gullo, CFPIM, CSCP Amit Kumar Gupta, BE, CSCP Debra Hansford, CFPIM, CIRM, cPsM Maowa Hassan Aburahma, MCIPS, SCP, SCOR-P, CMILT Joni Holeman, CFPIM, CIRM, CSCP Eric P. Jack, Ph.D., CFPIM, CSCP Rajesh Kumar Jagadeeswaran, CPIM, cscP scr, © 2020 Pics All rights reserved Dave Jankowski, CFPIM, CSCP Julie Jenson, CPIM, CSCP Honey Johnson, CFPIM, CIRM, C.P.M., cscP. Rajesh Kamat, CSCP Prakash Kanagalekar, CPIM, CSCP Jack Kerr, CPIM, CSCP, C.P.M. Jose Lara Paul S. Lim, CPA, CSCP, CPIM, PMP. Mike Loughman, CSCP Giuseppe Lovecchio, CFPIM, CSCP Thiagu Mathan, CSCP Roberta MoPhail, CPIM, CIRM, CSCP, PMP. Richard Merritt, CFPIM, CSCP, C.P.M. Steven J. Miller, CSCP Alan L. Milliken, CFPIM, CIRM, CSCP Paulo Mondolfo, CPIM, CSCP Peter W. Murray, CIRM EricStephan Neill, SCP, CLTD, PMP Mike Okrent, Ph.D., CIRM, CSCP Roberto (Jake) Ordonez, CSCP, COA, CTL, PLS, MPS, SCPros, Kasthuri Rengan Ponnambalam, CSCP Gautam Chand Pradhan, CPIM, CSCP Ho Dong Rhee, CSCP David Rivers, CFPIM, CIRM, CSCP Maryanne Ross, CFPIM, CIRM, CSCP Kimber Rueff, CPIM, CIRM, CSCP, CPM, Frank Sabin, Ph.D., SOP Ignacio Sénchez-Chiappe Carolyn Sty, CPIM, CSCP, C.P.M. Liezl Smith, CPIM, CIRM, CSCP, ACPF, coDP Pam Somers, CPIM, CIRM, CSCP Chad Stricklin Shashank Tilak, CPIM, CSCP Ken Titmuss, CFPIM, CSCP, SCOR-P, CPF, PLS, CS&OP, CDDP, CSCA, cok Huan-Jau (Arthur) Tseng, CFPIM, scp. Dave Turbide, CFPIM, CIRM Sudeep Valmiki, CSCP Rob Van Stratum, CPIM, CIRM, CSCP Rosemary Van Treeck, CPIM, CIRM, cscP. Wout Verwoerd, CFPIM, CIRM, CSCP, SCORP Robert Vokurka, Ph.0., CFPIM, CIRM, CSCP, O.P.M. Eddie J. Whitfield, CPIM, CIRM, CSEP Vivek Wikhe, CSCP Blair Williams, Jonah, CFPIM, CSCP Versian 4.4, 2020 Eaitona f Section A: Procure and Deliver Goods and Services This section covers concepts that help supply chain managers enable long- and short-term demand, supply, and financial planning so that sourcing, acquisition, manufacturing control, delivery, invoicing, and payment form a smooth and fast cycle. Demand needs to be planned (and forecasted), communicated, influenced, and prioritized. Operations planning and control then links supply with demand, Inventory management methodologies need to be selected and supply analyzed using tools such as total cost of ownership or make-versus-buy analysis. Logistics, including warehouse management, capacity forecasting, materials handling, transportation, and delivery patterns are also discussed. The section also includes tips on how to take advantage of free trade zones and trading blocs through an understanding of foreign exchange, the cash-to-cash-cycle, and Incoterms® trade terms. Processes for procuring and delivering goods and services ‘The key processes that supply chain managers need to be able to perform related to procuring and delivering goods and services are ¢ Performing sales and operations planning Developing supply chain personnel’s knowledge, skills, and abilities Developing supply chain infrastructure Performing short-term planning and scheduling Identifying logistical requirements Developing logistical capabilities to support delivery of goods and services Executing the plans. tosses ‘The following is a general overview of these processes. The information required to plan and execate these processes is presented in this section's chapters. Performing sales and operations planning ‘©2020 aPics 2a All rights reserved ‘The process of performing sales and operations planning (S&OP) involves the following steps: ¢ Reviewing performance ¢ Evaluating demand levels Evaluating supply capability # Reconciling demand, supply, and financial plans ‘CSOP Version 4.4, 2020 Edition