Device dashboard: Atlas

Latest page updates

October 15, 2019: Added new section 'View mobile device unlock eligibility.'

August 28, 2019: Updated for eSIM on postpaid.

Use this page to navigate the Device Dashboard in Atlas which displays device info including warranty
and order details.

On this page:

Navigation

Device details

Warranty info details

Order history details

Change SIM card

View mobile device unlock eligibility

Navigation

Select Devices from the magenta navigation bar.

Select Device dashboard.

From the Account line summary select specific subscriber information in the carousel.

Click Device History drop-down to select previous devices.

Device details

Device defaults to the current device. Use the drop-down to view previously used devices.
Device name

Device image

First use date

Last use date

IMEI

SIM/ICCID

PUK 1

PUK 2

Initiate upgrade

Manage JOD

Update SIM

Warranty info details

Status

Expiration date

Equipment protection

Device tier

Battery and charger

Expiration date

Initiate warranty exchange

Manage warranty orders

Order history details

Orders are shown in chronological order. A See more option is shown if there are more than three orders
for the subscriber.
Date order placed (clickable link to order)

Type of order

Status of order

Change SIM card

Select Devices from the magenta navigation bar.

Under Device-current click Update SIM. If your customer has a dual SIM device with eSIM, check eSIM to
make sure it will work for their device and account type.

Complete One-time PIN verification.

Select Reason for change in the drop-down.

Enter the new SIM card (ICCID) or eSIM (EID) number. Click Validate.

If the device has an eSIM, send the QR Code/server address so customers can download the eSIM.

View mobile device unlock eligibility

Select Devices from the magenta navigation bar.

Select Device dashboard.

Click Subscriber to view unlock eligibility in the line summary carousel.

Under Device column click View unlock eligibility.

File an unlock request in Grand Central, if your customer is eligible.

Manually check if your customer is eligible for an exception if your customer shows ineligible.