UNIVERSITI TUNKU ABDUL RAHMAN (UTAR)

FACULTY OF ACCOUNTANCY AND MANAGEMENT (FAM)

Course Plan

Course Code
1 & UKTC1013 CROSS CULTURAL MANAGEMENT
Course Title:
2 Programme Bachelor of International Business (Hons) (IN)
of Study: Bachelor of Engineering (HONOURS) Chemical Engineering (CL)
Bachelor of Engineering (HONOURS) Mechatronics Engineering (ME)
Bachelor of Engineering (HONOURS) Biomedical Engineering (BI)
Bachelor of Science (Hons) Actuarial Science (AS)
Bachelor of Science (Hons) Financial Mathematics (FM)
Bachelor of Science (Hons) Applied Mathematics with Computing (AM)

3 Year of Year One

Study:
4 Year and 201910
Semester:
5 Credit Hour 3 Credit Hours
Lecturing
6 hours and 4.0 hours lecture per week for the duration of 7 weeks
Tutoring 2.0 hours tutorial per week for the duration of 7 weeks
hours
7 Name(s) of Lecturer:
Academic Ms. Goh Poh Jin, BBA(Hons), MBA (UPM)
Staff: E-mail: gohpj@utar.edu.my
Room Number: KA block, Level 7, Room no.: K714

Tutor(s):
Ms. Goh Poh Jin, gohpj@utar.edu.my
Dr Komathi a/p Munusamy, komathi@utar.edu.my
Ms Hooi Pik Hua @ Rae Hooi, rae@utar.edu.my

8 Moderator Mr Alexander Tay Guan Meng

9 Mode of Lecture and Tutorial
Delivery:
11 Synopsis: This unit reviews cross cultural management principles and theories through
topics of the introduction of culture --- determinants of culture, dimension of
culture and dilemmas, and the relationship between cultures and style of
management. It also covers the relationship and interaction of culture and
organization --- corporate structures, leadership, strategy, marketing and
cultural change in organization. The topics that related to intercultural business
communication, negotiation, workplace, conflict and intercultural relations will be
emphasized in this unit.
12 Course Upon completion of this course, the students should be able to:
Learning

Course Plan of UKTC1013 Cross-Cultural Management October 2019 1

 Outcome(s): CLO 1: Analyse a system of variables in relations among culture, organization,
management and business.
CLO 2: Evaluate the main theories, models and concepts related to managing
across borders, including cross-cultural communication, negotiation and conflict
resolution, management of a multi-cultural workforce, operating a business in
culturally distinct environments, management of the relationship between
headquarters and subsidiaries.
CLO 3: Apply the knowledge about dimensions of the cultural differences within
the context of negotiation and conflicts management with members of different
cultures.
CLO 4: Develop ability to manage culturally appropriate leadership styles in
managing diverse teams.

13 Reading List: Main Text:

1. Browaeys, M. J. & Price, R. (2016). Understanding cross-cultural
management. (3rd ed.). Essex, England: Prentice Hall - Financial Times.
2. Deresky, H. (2017). International management: Managing across
borders and cultures. (9 ed). Upper Saddle, New Jersey: Pearson
th

Prentice Hall.
Additional Readings:
1. Adler, N. (2002). Cross cultural management: Managing in the global
marketplace. Mason, Ohio: Thomson South Western.
2. Ferraro, G. P. (2006). The cultural dimension of international business (5th
ed.). Upper Saddle, New Jersey: Pearson Prentice Hall.
3. Gannon, M. J., & Newman, K. (2001). The Blackwell handbook of cross-
cultural management. Cambridge, UK: Wiley-Blackwell.
4. Redding, G., & Stening, B. (2003). Cross cultural management - Volume 1:
The theory of culture. Cheltenham, UK: Edward Elgar Publishing Limited.
5. Redding, G., & Stening, B. (2003). Cross cultural management - Volume 2:
Managing cultural differences. Cheltenham, UK: Edward Elgar Publishing
Limited.
6. Schneider, S. C., & Barsoux, J. L. (2003). Managing across cultures (2nd
ed.). Essex, England: Prentice Hall-Financial Times.
7. Tang, J., & Ward, A. (2003). The changing face of Chinese management.
London, England:Routledge.
8. Warner, M., & Joynt, P. (2006). Managing across culture: Issues and
perspectives (2nd ed.) Cornwall, UK:Thompson.
14 Constructive
Alignment No CLO Programme Delivery Assessment Methods & Marks
Table Learning Modes Breakdown
Outcomes Test Group Final Exam
(PLO) (12%) Assignment (60%)
(28%)
1 CLO1 1 Lecture, 6% 12%
Tutorial
2 CLO2 2 Lecture, 6% 12%
Tutorial
3 CLO3 4 Lecture, 8% 18%
Tutorial
4 CLO4 7 Lecture, 20% 18%
Tutorial

Domain – Affective (A), Cognitive (C), Psychomotor (P)

Taxonomy Level – A (Level 1-5_, C (Level 1-6), P (Level 1-5)

Course Plan of UKTC1013 Cross-Cultural Management October 2019 2

 F2F: Face to face delivery, AL: Action Learning, CL: Collaborative Learning,
SDL: Self Directed Learning, PBL : Problem/Project based learning, TD:
Technology-based delivery, EM: Experiential method, WBL: Work-based
learning

15 Assessment No. Method of Assessment Total

Methods: 1. Continuous Assessment

a) Mid-trimester test 12% (30 marks)

b) Group assignment 28% (70 marks) 40%
-------
Total 40% 100 marks

2. Final Examination 60%

GRAND TOTAL 100%

1. Continuous Assessment (40%)

a) Mid-trimester Test 12% (30 marks)

Test will be given to monitor students’ progress on the understanding of the

lectures and the tutorials. Students are required to answer TWO (2) compulsory
essay questions (30 marks). Details as follow:

 The topics to be tested will be from Topic 1 to Topic 4 as stated in the

teaching plan.
 The Mid-trimester test will be conducted in WEEK 3. Date and time of
the test will be announced upon confirmation of venue booking.
 The duration of the test is 1 hour.

b) Group Assignment 28% (70 marks)

Task 1: Written Report 20% (50 marks)

This group assignment requires each group to identify and choose ONE country
and present an analysis of the various cross-cultural issues. As global business
continues to expand and bring everyone closer, the critical element of a
successful business outcome may be the appreciation and respect for regional,
country, and cultural differences - known as cultural diversity and requiring good
intercultural communication.
The purpose of this assignment is to examine cross-cultural issues in and to
apply theoretical cross-cultural concepts to “real world” (fictional) situations,
using theme concepts studied in this course. To meet this objective, students
are expected to present the analysis that demonstrates any of the cross-cultural
management topics learned in the course as below:
 A brief review of the country’s population, cultural heritage, language, and
Religion
Fun Facts Analysis
 Special or unique notes, thoughts, or comments about the country
 Geert Hofstede Analysis - Primary dimensions to differentiate cultures

Course Plan of UKTC1013 Cross-Cultural Management October 2019 3

  Religion - Highlights the religious diversification within the country
 Appearance - Highlights business etiquette do’s and don’ts involving dress,
clothing, body language, and gestures
 Behavior - Highlights business etiquette do’s and don’ts involving dining,
meetings, and general behavioral guidelines
 Communication - Highlights business etiquette do’s and don’ts involving
greetings, introductions, and conversational guidelines
 Conclusion - To present the findings and lessons learned

Suggested Cross Cultural Management topics related to analysis:

1. Determinants of Culture
2. Dimensions of Culture in Business
3. Eastern and Western Business Cultures
4. Culture and Corporate Structures
5. Culture and Leadership
6. Culture and Strategy
7. Cultural Change in Organizations
8. Culture and Marketing
9. Cultural Diversity in Organizations
10. Culture and Communication
11. Negotiating Internationally
12. Working with International Teams
13. Conflicts and Cultural Differences

The written project assignment is to be prepared on a group basis (5 students

in a group). The selection of the group’s members MUST be from within the
same tutorial group that the students attend. It is expected the content of the
written assignment will reflect group’s thoughts and analysis rather than the
work of others.

The written assignment should be 10 pages. Each group shall submit the group
assignment to the respective tutor by WEEK 5 (11/11/2019) on Monday
before 5pm.

Group Assignment Specification

 The project should be neatly typed using Times New Roman of Font
size 12 with 1.5 spacing on A4 size paper.
 The project should be tape-bound and punch with two holes. A cover
page and content page are required. Refer appendix I.
 Cover page (Apple green colour) should include name of university,
faculty, course, subject, coursework title, name of student and student ID
number, tutorial group number and name of lecturer, name of tutor and
date of submission.
 The assignment should not exceed 10 pages (excluding table of
contents, appendices and references pages).
 Final marks for the group assignment will be converted to 20%, as per
allocated in the breakdown.

Mark allocation for group assignment (Appendix II) and each written
assignment should contain the following :

No. Assessment / Description Marks

Course Plan of UKTC1013 Cross-Cultural Management October 2019 4

 Allocation
1 Executive Summary - A brief review of the country’s
population, cultural heritage, language, and religion 5 marks

2 Fun Facts Analysis

 Special or unique notes, thoughts, or comments about
the country 30
 Geert Hofstede Analysis - Primary dimensions to marks
differentiate cultures
 Religion - Highlights the religious diversification within
the country
 Appearance - Highlights business etiquette do’s and
don’ts involving dress, clothing, body language, and
gestures
 Behavior - Highlights business etiquette do’s and
don’ts involving dining, meetings, and general
behavioral guidelines
 Communication - Highlights business etiquette do’s
and don’ts involving greetings, introductions, and
conversational guidelines

3 Conclusion - To present the findings and lessons learned 10 marks

4 Quality of the written assignment - Structure, layout, 5 marks
language and references

TOTAL MARKS ALLOCATED 50 marks

The assignment should include the following:

1. Cover page. Refer to Appendix I.
2. Marking scheme for group assignment. Refer to Appendix II.
3. Table of content
4. The report
5. American Psychological Association(APA)style of referencing(Appendix III)

All pages in the report should be numbered except for the cover page and table
of contents. A copy of the marking scheme (Appendix II) must be attached
immediately after the cover page of the assignment.

Task 2: Oral Presentation 8% (20 marks)

The oral presentation is an oral report of the assignment done as mentioned
above. During the oral presentation session, students are required to submit the
oral presentation cover sheet and the presentation evaluation form to the
respective tutors. The presentation should not be more than 20 minutes. The
oral presentation will be done during tutorial class from Week 5 – Week 6.

The oral presentation will be assessed based on the following criteria:

Assessment Criteria for Group Presentation Marks Allocation

1. Content of the presentation 5 marks
 Sufficient coverage of the assignment
requirements

Course Plan of UKTC1013 Cross-Cultural Management October 2019 5

  Sufficient information delivered
 Quality of arguments
2. Clarity of presentation 5 marks
 Organization and clarity of the presented
content
 Introduction and closing provided
3. Performance of the presenter 5 marks
 Adaptation to audience
 Voice
 Body language
 Questions and Answers
4. Visual Presentation 5 marks
 Creativity
 Appropriate layout/design of presentation
Overall Effect
 Interesting and Professionalism
Total Marks 20 marks

 Each student is required to present their assignment during the tutorial

classes according to the schedule of tutor.
 The student will have to submit a copy of the power point (PPT)
presentation slides handouts to the respective tutor at the beginning of
the class presentation.

Late Submission Penalty Clause

Deadline for submission of assessment item(s) is to be strictly adhered to. No

extension of time will be allowed except in very special circumstances, e.g.
medical reasons. Students who wish to apply for extension of time for
submission of assessment item(s) after the due date shall put in writing the
request together with validated documentary evidence to support the application
to his/her class tutor. The lead lecturer may consider and grant such extension
of due date for the assessment item(s) based on the tutor's recommendation.

Any assessment item required by the Coursework Assessment which is

submitted after the due date, without an approved extension, will be penalized.
A penalty of 10% reduction of the maximum mark applicable to the assessment
item(s) will be levied for each day of late submission. Weekends and Public
Holidays are counted as one (1) day late. Assessment item(s) submitted more
than seven (7) days after the due date will be awarded with zero (0) marks.

2. Final Examination (60%)

FAM - The final examination for this subject will be 2.5 hours and will consist of
TWO(2) sections:

Section A (40 marks) = ONE (1) compulsory case study with 3 to 4 questions.
Section B (60 marks) = Answer any TWO (2) out of THREE (3) essay
questions. Each question carries 30 marks.

17 Remark: ACADEMIC REGULATIONS

Course Plan of UKTC1013 Cross-Cultural Management October 2019 6

 Attendance
Attendance at all lectures and tutorials is compulsory. Students must give
reasons for their absence by providing the supporting evidence(s) (e.g. medical
certificate, letter from parents/guardians & etc.) and apply for leave of absence
from the respective Head of Department. Poor attendance without any approved
leave of absence may prompt the faculty to take disciplinary action, which may
include being barred from sitting for the final examination.

Plagiarism
Plagiarism is defined as the submission or presentation of work, in any form,
which is not one's own, without acknowledgment of the sources. If a student
obtains information or ideas from an outside source, that source must be
acknowledged. Another rule to follow is that any direct quotation must be placed
in quotation marks and the source immediately cited.

Plagiarism is also defined as copy of all or part of the work of another student(s)
of current or previous batch of this University or another higher learning
institution. The University's degree and other academic awards are given in
recognition of the candidate's personal achievement. Plagiarism is therefore
considered as an act of academic fraudulence and as an offence against
University discipline.

Intellectual Property
Copyright must be seriously protected. The University takes a strong stand
against any illegal photocopying of textbooks and any other materials by
students. Students are forewarned of the consequences and the penalty that
may be meted out if they are "caught in the act".

Mode of Referencing
Students are advised to incorporate proper academic modes of referencing. The
normally acceptable mode of academic referencing is the American
Psychological Association (APA) system; please refer to the attached APA
referencing system document for detailed usage (Appendix III)

Fieldwork Clause (where applicable)

Students are reminded of the importance to consider their personal safety when
conducting research in the field. You will be exposing yourself in new situations
and meeting with people who are unknown to you. It is important that you are
aware of potential dangers and take the necessary safety steps. You have to be
extra careful and cautious if you are going to interview or conduct survey with
small, unknown organizations or individuals 'on site'.

You should ensure you have the full details (full name, job title, organization
name, address and telephone numbers) of anyone or organization you intend to
conduct the field research. You should establish the credibility of these
respondents before your groups visit them. The field research should be made
in groups not alone. Leave word with your fellow classmates on your field visit
(details of place, contact numbers, person you are interviewing or conducting
survey with, expected time of return, etc). The field work should be at office
hours.

Course Plan of UKTC1013 Cross-Cultural Management October 2019 7

Teaching Plan
Lecture, Tutorial & Assignment Plan
Week Lecture Topic Learning Outcome Tutorial Topic Assignment Reference

1 Topic 1: Determinants of Topic 1 and 2 Tutorial 1 Group Browaeys, &

Culture  To understand how (Topic 1): Assignment Price (2011)
(14 Oct  Meaning of culture culture affects all
2019  Norms and values aspects of international Open Date given: Chapter 1
–  Cultural assumptions management discussion on Tutorial 1
20 Oct in management  To be able to students’ (Week 1)
2019)  Culture and nation distinguish the major understanding
 National culture dimensions which of the concept Due date of
define cultural of ‘Culture’. submission :
 Organizational culture
differences among 11 Nov 2019,
 Corporate culture
societies or groups Short questions Monday
 Culture and
 To emphasize the need to be answered (Week 5)
management
for international by the students before 5pm.
managers to have and
*Overview of unit plan and
cultural intelligence in discussions to Registration of
group assignment.
order to interact be made in the group
successfully in host class. assignment Deresky
Topic 2: Dimensions of
countries topic to (2011)
Culture in Business
 To recognize the critical respective
 A model from social tutors Chapter 3
value differences which
anthropology
frequently affect job
 Hofstede’s behaviours Tutorial 2 Additional
dimensions (Topic 2) Info:
 To be able to develop a
 Criticism of Hofstede’s working ‘cultural profile’ Browaeys, &
model typical of many people Short questions Price (2011)
 Value and practices within a certain society, to be answered
 National culture as an aid to expected by the students Chapter 2
values in attitudes toward work, and
multinationals negotiations, etc. discussions to
 The value-orientation  To understand the be made in the
concept interaction between class.
 Trompenaars’ seven culture and the use of
dimensions the internet

2 Topic 3: Eastern and Topic 3 Tutorial 3 Browaeys, &

Western Business  Discover which (Topic 3): Price (2011)
(21 Oct Cultures characteristics bring
2019  Asia together countries in a Short questions Chapters 3,
–  Eastern Europe number of clusters to be answered 4
3 Nov  Europe’s culture within the Western half by the students
2019) clusters of the GLOBE and discussion Deresky
metaconfiguration to be made in (2011)
the class
Chapter 8

Course Plan of UKTC1013 Cross-Cultural Management October 2019 8

 Lecture, Tutorial & Assignment Plan
Week Lecture Topic Learning Outcome Tutorial Topic Assignment Reference
Topic 4: Culture and Topic 4 Tutorial 4
Corporate Structures  To understand the (Topic 4)
 Forms of importance of
organizational appropriate Short questions
structure organizational to be answered
 The effect of culture structures to effective by the students
values on strategy implementation and
management  To become familiar with discussions to
 Current thinking and the types of be made in the
other organizational organizational designs class.
structures suitable for the level
 Cultural assumptions and scope of
and organizational internationalization of
structures the firm
 Corporate culture and
management
 Levels of corporate
culture

3 Topic 5: Culture and Topic 5 Tutorial 5 Week 3 Deresky

(28 Oct Leadership  To understand the (Topic 5): (2011)
2019  Theories evolving complexity and the Mid trimester
– around the leader variables involved in Short questions Test Chapter 11
3 Nov  The new leadership cross-cultural to be answered
2019)  Cultural contingency leadership and discussed Date / Time :
factors  To understand how by the students To be
 Universal attributes leadership styles and in class. advised
and cultural variables practices vary around
the world Topics 1 to 4
Topic 6: Culture and
Strategy Topic 6 Tutorial 6 Description Deresky
 Strategy and  To understand why (Topic 6): 1 hour test (2011)
corporate culture companies engage in where
 The effect of national international business Case study students are Chapter 6 &
culture on strategy  To learn the steps in discussion required to 7
global strategic answer the
 Merging cultures
planning and the questions
 International company
models available to given.
strategy
 Mergers and direct the analysis and
acquisitions: A decision making
distinction between a involved
strategic or cultural
issue

4 Topic 7: Cultural Change Topic 7 Tutorial 7 Browaeys, &

in Organizations  Certain mechanisms for (Topic 7): Price (2011)
(4 Nov  The process of changing an
2019 change organization's culture Case study Chapter 10
–  The mechanisms of as well as an discussion
10 Nov change instrument for
2019)  The tension between diagnosing the changes
organizational and required
national cultures  The tensions between

Course Plan of UKTC1013 Cross-Cultural Management October 2019 9

 Lecture, Tutorial & Assignment Plan
Week Lecture Topic Learning Outcome Tutorial Topic Assignment Reference
 International national culture and
corporate culture organizational culture in Browaeys, &
 Mapping corporate the change process, Price (2011)
culture change particularly the
emergence of a so- Chapter 11
called international
corporate culture

Topic 8: Culture and Topic 8 Tutorial 8

Marketing  The cultural differences (Topic 8)
 Traditional view and in marketing
new ideas and management practices Classroom
concepts in the world activity: -
 Problems with cross-  The nature of cross-
border market cultural research in Students will be
research marketing and its grouped to
 International components research on the
marketing  The role of cultural impact
 The intercultural communication in on the
marketing approach international marketing marketing of a
product/
 Cross-cultural
company.
consumer behaviour
Students are
 Brands and national
expected to
images
present their
 Communications: findings.
advertising

5 Topic 9: Cultural Topic 9 Tutorial 9 Week 5 Browaeys, &

(11 Nov Diversity in  To understand the (Topic 9): Price (2011)
2019 Organizations features of Submission of
–  Management culture management culture Case study group Chapter 12
17 Nov and multinationals required in multinational discussion assignment.
2019)  Transnational companies
organization  To recognize the skills 11/11/2019
 Cultural diversity and managers need to (Monday)
transnational manage cultural Before 5pm.
organization differences in a global
 Trans-cultural environment
competence
Deresky
Topic 10: Culture and Topic 10 Tutorial 10 Week 5 (2011)
Communication  To recognize the (Topic 10) Group
 Business cultural variables in the Presentation Chapter 4
communication across communication process Case study
cultures and what factors can discussion
 Forms of cause 'noise' in that
communication in process
business practice  To develop an
 Language during awareness of
business encounters differences in non-
 Facial expressions verbal behaviors,
during interaction context, and attitudes
 Communication and how they affect
barriers cross-cultural

Course Plan of UKTC1013 Cross-Cultural Management October 2019 10

 Lecture, Tutorial & Assignment Plan
Week Lecture Topic Learning Outcome Tutorial Topic Assignment Reference
 Non-verbal behaviour communication
as barrier  To learn how to
 Assumptions of successfully manage
culture cross-cultural business
 Perceptions and communications
stereotypes

6 Topic 11: Negotiating Topic 11 Tutorial 11 Week 6 Deresky

Internationally  To learn how to prepare (Topic 11): Group (2011)
(18 Nov  The nature of for cross-cultural Presentation
2019 negotiation business negotiations Cross Cultural Chapter 5
-  Facets of negotiation  To be aware of the role Scenario
24 Nov  Cross-cultural of culturally-based Discussion
2019) negotiation in practice behavioral differences,
values and agendas of
the negotiation parties

Topic 12: Working with Topic12 Tutorial 12 Deresky

International Teams
 Teams in
organizations
 Team processes
 The management of
multicultural teams
 To emphasize the (Topic 12): (2011)
critical role of
expatriates in managing Case Cultural Chapter 10
host subsidiaries and in Scenario
transferring knowledge Discussion
to and from host
operations
 To acknowledge the
importance of
international
assignments in
developing top
managers with global
experience and
perspectives
 To recognize the need
to design programs for
the careful preparation,
adaptation, and
repatriation of the
expatriate and any
accompanying family

7 Topic 13: Conflicts and Topic 13 Tutorial 13 Browaeys, &

Cultural Differences  To learn how to prepare (Topic 13) Price (2011)
(25 Nov  The nature of conflict for cross-cultural
2019  A model of conflict business negotiation Cross Cultural Chapter 17
– styles  To be aware of the role Scenario
1 Dec  Culture, emotions and of culturally-based Discussion
2019) conflict behavioral differences,
 Management of values and agendas of
conflict the negotiating parties
 Mediation and conflict  To appreciate the
transformation variables in the

Course Plan of UKTC1013 Cross-Cultural Management October 2019 11

 Lecture, Tutorial & Assignment Plan
Week Lecture Topic Learning Outcome Tutorial Topic Assignment Reference
 The ethical decision-making Tutorial 14
component process and (Revision)
understand the
influence of culture on
decision making

Revision

Course Plan of UKTC1013 Cross-Cultural Management October 2019 12

This Course Plan is:

Prepared by: Moderated by: Approved by:

________________________ _______________________ ____________________________

Ms. Goh Poh Jin Mr Alexander Tay Guan Meng Pn. Farah Waheeda bt. Jalaludin
Lead Lecturer Moderator Head of Department
Dept of International Business Dept of International Business Dept of International Business

Date: 4/10/2019 Date: Date:

Notes: The information provided in this Unit Plan is subject to change by the Lecturers. Students shall be
notified in advance of any changes.

Course Plan of UKTC1013 Cross-Cultural Management October 2019 13

 APPENDIX 1
(Cover Page)
UNIVERSITI TUNKU ABDUL RAHMAN
FACULTY OF ACCOUNTANCY AND MANAGEMENT

ACADEMIC YEAR 2019/2020

OCTOBER 2019 TRIMESTER

UKTC1013 CROSS CULTURAL MANAGEMENT

ASSIGNMENT COVER PAGE

Course Details

Course : ____________________________________________

Year & Trimester of study: _______________

Tutorial Group : ____________

Tutor’s Name : __________________________________

Lecturer’s Name : __________________________________

Assignment Details

Due Date : Week 5 - Monday, 11 November 2019 (Before 5:00pm)

Country : ______________________________________________

Student’s Details

Student’s ID Number Student’s Name

Assignment Overall Marks : _________/50 Marks

Course Plan of UKTC1013 Cross-Cultural Management October 2019 14

 APPENDIX II
(Marking Scheme)

UNIVERSITI TUNKU ABDUL RAHMAN

FACULTY OF ACCOUNTANCY AND MANAGEMENT

ACADEMIC YEAR 2019/2020

OCTOBER 2019 TRIMESTER

UKTC1013 CROSS CULTURAL MANAGEMENT

GROUP ASSIGNMENT (MARKING SCHEME)

Assessment Marks Allocation Marks Awarded

1. Executive Summary 5 marks

2. Fun Facts Analysis 30 marks

3. Conclusion 10 marks

4. Quality of written assignment 5 marks

TOTAL MARKS 50 marks

Comments:

Marker’s signature : _________________________

Marker’s Name : _________________________

Date : _________________________

Appendix III
Course Plan of UKTC1013 Cross-Cultural Management October 2019 15
 A SIMPLE GUIDE TO APA REFERENCING

APA REFERENCING

The referencing format for all student assignments and research reports is adapted from the
American Psychological Association (APA) style. The following items show how various sources of
information are referenced in the assignments or research reports.

1. Journal article with volume and issue numbers. Italicize the journal title and volume number.

Boyle, B. A. (1997). A multi-dimensional perspective on salesperson commitment. Journal

of Business& Industrial Marketing, 12(6), 354-367.

Mowday, R. T., Steers, R. M., & Porter, L. W. (1979). The measurement of organizational
commitment. Journal of Vocational Behavior, 14, 224-227.

2. Book, two authors.

Toller, M., & Fielding, J. (1998). Global business for smaller companies. Rocklin, CA: Prima
Publishing.

3. Book, one author.

Sekaran, U. (2003). Research methods for business: A skill building approach (4th ed.).
New York: John Wiley & Sons, Inc.

4. Brochure with corporate author.

BestTemp Staffing Services. (1997). An employer’s guide to staffing services (2nd ed.)
[Brochure]. Denver: Author.

Note: when the author and publisher are identical, use the word “Author” as the
name of the publisher.

5. Brochure with a writer.

Lawrence, K. S. (1993). Guidelines for reporting and writing about people with disabilities
(4th ed.) [Brochure]. New York: Research and Training Center on Independent
Living.

6. Newspaper article, one author.

Standish, E. (1999, January 19). Global market crushes OPEC’s delicate balance of
interest. Wall Street Journal, pp. A1, A3.

7. Newspaper article, no author:

Buying Asian supplies on the net. (1997, February 12). Los Angeles Times, pp. D3-D4.

Course Plan of UKTC1013 Cross-Cultural Management October 2019 16

8. Company annual report:

Mutual Bank. (1998). Annual report. Kajang, Selangor.

9. Magazine article:

Posner, M. I. (1993, October 29). Seeing the mind. Science, 262, 673-674.

10. Book, component part (Chapter in an edited book):

Kuntz, S. (1998). Moving beyond benefits. In Randolph Jacobson (Ed.), Our changing
workforce (pp. 213-227). New York: Citadel Press.

11. Edited book:

Pennathur, A., Leong, F. T., & Schuster, K. (Eds). (1998). Style and substance of thinking.
New York: Publishers Paradise.

12. Book, no author or editor:

Merriam-Webster’s collegiate dictionary (10th ed.). (1993). Springfiield, MA; Merriam-

Webster.

13. Dissertation or thesis:

Morales, G. H. (1998). The economic pressures on industrialized nations in a global

economy. (Doctoral dissertation, University of San Diego, 1998). Dissertation
Abstracts International, 52, 5436C-5437C.

Kiren, R. S. (1997). Medical advances and quality of life. Unpublished doctoral dissertation,
Omaha State University.

Almeida, D. M. (1990). Fathers’ participation in family work: Consequences for fathers’

stress and father-child relations. Unpublished master’s thesis, University of Victoria,
Victoria, British Columbia, Canada.

14. Unpublished paper presented at a meeting or conference:

Myers, C. (1998, August). HMOs in today’s environment. Paper presented at the

Conference on Medical Insurance Solutions, Chicago, IL.

15. Proceedings published regularly:

Cynx, J., & Williams, H. (1992). Hemispheric differences in avian song discrimination.
Proceedings of the National Academy of Science, 89, 1372-1375.
16. Unpublished manuscript:

Pringle, P. S. (1991). Training and development in the ‘90s. Unpublished manuscript,

Southern Illinois University, Diamondale, IL.
Course Plan of UKTC1013 Cross-Cultural Management October 2019 17
17. Article from a printed magazine, reproduced online:

Norwalk, P. (1999, July 17). Training managers to help employees accept change.
Business Line. Retrieved June 17, 2001, from: http://www.busline.com/ news

Note: Do not end a path statement with a period, because any stray punctuation in a
path will hinder retrieval.

18. Article from an online magazine, no author listed:

Housing market fueled by rising consumer confidence, low rates. (2003, June 12). Builder
Online. Retrieved August 11, 2004, from http://www.builder
online.com/pages/builderonline/Story.nsp?
story_id=39428052&ID=builderonline&scategory=Computers&type=news

19. Article from an online newspaper:

Zaino, J. S. (2003, June 12). Learning a little discipline. Chronicle of Higher Education.
Retrieved September 10, 2003, from http://chronicle.com/jobs/
2003/06/2003061201c.htm

20. Article from a printed journal, reproduced online:

Many articles online are the exact duplicates of their print versions. If the electronic form is
identical to the printed version, add within brackets “Electronic version.” This allows you to omit
the URL.

Bowler, D. M., & Thommen, E. (2000). Attribution of mechanical and social causality to
animated displays by children with autism [Electronic version]. Autism, 4, 147-171.

Add the URL and date of access if page numbers are not indicated. For example:

Chatterjee, S. R., & Pearson C. A. L. (2002). Trust and managerial transition: Evidence
from three small Asian economies, 9(4). Retrieved August 30, 2003, from
http://proquest.umi.com/pqdweb?did=292172661&sid=1&Fmt
=4&clientld=63520&RQT=309&VName=PQD

21. Information or article from an Web site:

Heathfield, S. M. (2005). Leadership and sponsorship in action. Retrieved June 23, 2004,
from http://humanresources.about.com/cs/managementissues/ a/walktalk_p.htm

Lowe, G. S., & Schellenberg, G. (2005). Employees’ basic value proposition: Strong HR
strategies must address work values. Retrieved March 5, 2005, from
http://www.hr.monster.com/hrreporter/hrstrategies/
22. Information or article from an Web site with no author:

Course Plan of UKTC1013 Cross-Cultural Management October 2019 18

 The state of employee satisfaction. (2004, January). Retrieved July 25, 2004, from
http://www.insightpulse.com/articles.cfm

Customer service culture and attitudes towards CRM in Europe. (2005, January). Retrieved
May 15, 2005, from http://www.crmguru.com/offers/papers/
salesforce_emeareport.pdf

23. Online information or article from an Web site with no author and no copyright or publication
date:

Employee satisfaction survey items – Sample job satisfaction survey questions (n.d.).
Retrieved February 17, 2005, from http://employee-satisfaction. com/sample-survey-
items.asp

Notes:

(a) The APA style recommends listing only those works actually cited in the text, so you would
not include works for background or for further reading in the references.

(b) DO NOT number the entries in the Reference section. All entries must be made in
alphabetical order.

(c) References by the same author (or by the same two or more authors in the same order)
with the same publication year are arranged alphabetically by the title (excluding A or The)
that follows the date. Lowercase letters—a, b, c, and so on—are placed immediately after
the year, within the parentheses.

Examples of Reference Entry:

Kaufman, J. R. (2001a). Control of …

Kaufman, J. R. (2001b). The roles of …

(d) For Malay names:

i. Enter a Malay name under the first element of his/her name unless it is known that he/she
treats another element of his/her name as a surname. In that case, enter under the
surname. For example, Sopiee is the surname and Norda is the given name,

Sopiee, N.

ii. If an abbreviation is used for a word denoting filial relationship, i.e., b. for bin, bt. for binti,
follow the referencing style as above. For example, to reference Ali bin Adbullah and
Nawah binti Ahamd,

Adbullah, A. Ahamd, N.

Course Plan of UKTC1013 Cross-Cultural Management October 2019 19

 iii. If a name does not have the word denoting filial relationship and you do not know which
one is the surname, enter the name as found. For example,

Ismail Hussien

iv. Ignore the given title of honor, rank, or position. For example, to reference Haji Abdul
Majid and Dato’ Sopiee Norda,

Abdul Majid (If you don’t know which one is the surname.)
Sopiee, N. (If Sopiee is the surname.)

v. If the title of honor, rank, or position is hereditary, enter by the title fist and follow by the
names found. For example, Ungku, Syed, Nik, and Wan.

Ungku Abdul Aziz Enter as Ungku Abdul Aziz if there is no surname

or if you don’t know which one is the
surname.
Syed Hassan Ali Enter as Ali, S. H. if Ali is the surname.
Nik Safiah Nik Karim Enter as Nik Karim, N. S. if Nik Karim is the surname.
Wan Ahmad Abdullah Enter as Abdullah, W. A, if Abdullah is the surname.

(e) For Chinese names,

i. Enter the surname first. For example, Wong Mei Mei,

Wong, M. M.

ii. If a name contains both Chinese and non-Chinese given names, enter the initial of
non-Chinese given name before that of the Chinese given name. For example,
Johnny Chin Kai Wai and Thomas Lee Ah Beng,

Chin, J. K. W.
Lee, T. A. B.

(f) For Indian names,

i. If the name appears as Subramaniam Periasamy and Periasamy is the surname or

family, enter as follows:

Periasamy, S.

ii. If the name appears as Subramaniam P., enter the same as follows:

Subramaniam P.

iii. If the name appears as S. Periasamy, enter the same as follows:

S. Periasamy

Course Plan of UKTC1013 Cross-Cultural Management October 2019 20

CITATION IN THE TEXT

1. Personal communications such as interviews, telephone conversations, e-mails, group

discussion, messages from bulletin boards (electronic or white board), letters, and memos
would not be listed in the reference list at all. Such citations would appear in the text only.
Provide the date of the personal communication as exact as possible. For example:
Increasing the role of cable companies in the industry is high on the list of the company, Day
Cable and Communications (Georgia Stainer, personal communication, March 2, 1999).

2. When a work has more than two authors, cite all authors the first time the reference occurs
in the text. In subsequent citations, include only the surname of the first author followed by
“et al.” (Insert a period after “al”) and the year. For example,

First citation in the text:

Williams, Smith, Bradner, and Rosen (2000) found that …

Subsequent citations in the text:

According to Williams et al. (2000) …

3. For any work with no author name (such as online article, newspaper, or magazine article,
or a chapter), cite it in the text with the first two or three words from the title and the year of
publication. Use double quotation marks around the title and capitalize the first letter of each
word. For example,

… (“Buying Asian Supplies,” 1997)

4. For works with corporate authors, the names of the corporate authors are usually spelled
out each time they appear in a text citation. However, some corporate author names can be
spelled out in full when it is first cited and then abbreviated thereafter. For example,
Cited in full for all citations in the text:

… (University of Michigan, 2003)

First citation in the text:

… (National Institute of Mental Health [NIMH], 2001)

Subsequent text citation:

… (NIMH, 2001)

5. To cite a specific part of a source as a direct quotation, indicate the page number of the
source and abbreviate the word page (p.), in addition to the author’s name and year. For
example,

“……” (Cheek & Burn, 2004, p. 332)

6. To cite two or more works within the same parentheses,
Course Plan of UKTC1013 Cross-Cultural Management October 2019 21
 i. If the works are of the same authors in the same order, arrange them by the year of
publication.

ii. If the works are of different authors, arrange them in alphabetical order and separate
them by semicolons. For example:

… (Edeline and Wrangler, 1995, 1998)

… (Balda, 1999; Kamar, 1996; Pepper & Jones, 2000)

7. For citation of a work discussed in a secondary source, you would give the secondary
source in the reference list, and give a citation for the secondary source in the text. For
example, if McClelland’s work is cited in Coltheart’s study and you did not read the work by
McClelland, list the Coltheart’s reference in the References. In the text, use such citation as:

McClelland’s study (as cited in Coltheart, 1993) suggests that …

Note: Refer to the official web site of APA for more information.
http://www.apastyle.org

Language Explained:

CITING means formally recognizing, within your text, the resources from which you have obtained
information.

BIBIOGRAPHY is the list of sources you have used.

REFERENCE is the detailed description of the item from which you have obtained your
information and cited in the text.

Course Plan of UKTC1013 Cross-Cultural Management October 2019 22