Communicate with, and complete records for individuals: HSC21

Describe an individual you currently work with

Remember to only use the individual’s initials to protect their confidentiality

DW is a 27 year old male with a combination of mental health, personality disorder,

learning difficulties and a serious medical condition of a inoperable brain tumour which his
doctor has states DW will live no more than 15 more years.

How long have you known them?

I have known DW for 7 months.

Describe the problems they have with communication

DW can become very frustrated and aggressive if he does not get what he
wants. DW is very good at communicating what he would like and
understanding what he has been told. The issues usually tend to be around
whether DW would like to do what he has been requested to do, such making
his bed or doing the washing.

When DW does not want to do something he can communicate this very well.

Unit/PC/KS How did you find out about this person’s ability to communicate?

I observed DW’s previous support worker, working with DW and learned from
the observation about how DW likes to be communicated with and how he like
to communicate.

I have also tried different methods of communication with DW to see which

one he responds to the best. Usually it is using a form of reward for a
particular task completed.

Describe how you do the following?

Unit/PC/KS Action An example of how I did this

How do you
show this DW does not like you to stand close to him so I will stand back,
person that keep quiet and look directly at him as he is talking, I will also
you are
listening to add short interruptions to him talking saying things like ‘OK
them? D...’, or ‘I understand D...’
Unit/PC/KS Action An example of how I did this

With DW I will ensure my arms are not folded as he perceives

Describe your
this as authoritarian and I ensure I do not have a frown on my
body
language face.
when
communicati I will also use my hands and arms to describe what we will be
ng with them
doing such as swimming or lifting boxes or eating. DW responds
better to this type of communication.

Describe how DW like to be treated like an equal and does not like to be
you met this spoken down to. I will ensure that I am not being patronising or
person’s
communicati condescending when I communicate with DW as this will just
on needs cause him to dig his heels in and not do what I have requested
of him.

Look through the policies and guidelines your organisation has provided and complete the
following table:
Policy or A practical way I use this at work when communicating or making
Unit/PC/KS
guideline written records.

Equal
opportunities
I ensure I do not use inflammatory language or offensive
words or names when speaking or writing to or about someone.

If a request is made of me to look at a service users personal

Access
to records records I will first asses if the person has the correct
clearance to access these records and if I am not sure I will
seek my superior for clarification.

I am constantly aware of who I am talking to when discussing

Data
a service user and will use general terms if the individual I am
Protection Act
talking with may not have access to private and personal
information.

Confidentiality Any details of a personal or private nature will only be

Policy discussed with individuals who have a need to know about the
service user and their history.
Evidence checklist to be completed by your assessor

What records did the candidate show you that were used to find out about the service users
communication needs and how was permission for access sought?
Unit/PC/KS Records shown Location

What records did the candidate complete?

Unit/PC//KS Record Were these……….
Accurate Comprehensive Easy to
understand

Describe how was confidentiality and security maintained

Unit/PC//KS