RESEARCH METHODOLOGY

Research is creative and systematic work undertaken to increase the stock of knowledge, which includes
knowledge of humans, culture and society, and the use of this stock of knowledge to devise new applications. It
is used to confirm facts, reaffirm the results of previous work and solve new or existing problems.

Objective of the study

1. Frequency:- The study show how frequently customer adopt the innovation in banking and uses it and
also shows that people have reduced going to the bank branch

2. Satisfaction:- The study shows how much the customer is satisfied with the innovation in banking
sector

3. Factor:- The study shows that what factors influences the customer to adopt the innovation in banking.

4. New innovations:-The purpose of the study is to highlight the new innovations in the banking sector at
the National level banks.

Research method: For the purpose of this research, we decided to used questionnaire as our research tool. The
questionnaires will be distributed among local citizens of Jalandhar district in form of goggle forms related to
Innovation in Banking. The sample size is 100 for this study. This sample represents the whole population.

 Questionnaires- Questionnaires were chosen for this research because they are a reliable and quick
method to collect information from multiple respondents in an efficient and timely manner.

Data Collection: The data is both primary data as well as secondary data. Primary data –that has been collected
from first-hand-experience and has not been published yet and is more reliable, authentic and objective. The
primary data method of my research is questionnaire. Secondary data- is collected from books, journals,
internet, web-logs and general websites.

Methods of Data Analysis:

The analysis of the questionnaire results were presented in the format of tables and charts using Excel.