CHAP-1-5-FINALFINAL 1st Sem

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The Evaluation of the Frequency of Connectivity Issues by the Internet Service

Providers of the Senior High School Students of Technological Institute of the
Philippines - Quezon City S.Y. 2018-2019
Chapter 1
INTRODUCTION
Background of the Study
In our world today people wants to stay connected to the internet and
they want to remain it that way. Internet today is mostly used for business,
communication, entertainment and others. But in the Philippines, internet
connection is too slow for people to connect or synced into that hinders the
people to gain knowledge and for any purpose they do.
One example is the interconnection issues between PLDT and Globe
Telecom which has spread to several key areas in Northern Luzon and
throughout the other regions (NTC, 2013). The internet connection in those
areas appeared to be very slow and unreliable which hinders the customers’
effort to use the internet.
It was stated by Jiao (2016) that the reason why our internet
connection is slow is because there are not enough cell towers in the country.
The frequencies are not allowed to function properly to the telecommunication
companies. Even the internet service providers are having complicated
problems in fixing the internet connection.

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Because of that the frequency of connectivity issues has increased
which also caused the complaints about it to increase at a high rate. Zeithaml
(2008) stated that customer satisfaction of the internet connection will
ultimately depend on the variety of different experiences -some good and
some not good- of the consumers.
People are affected by the outcomes of the decisions of the internet
service providers in solving the connectivity issues. According to Santos
(2015) internet users in the Philippines are “paying more for less” as the
actual speed of their connection has never reached the “advertised speed” by
Internet service providers.
Moreover, according to Marasigan (2016) internet connection is
considered now as a basic need of a person and is also a library of
knowledge where we can find anything we want to know. The internet has an
abundance of information, news, sciences and others, which students must
use exclusively for their academic and educational purposes without the
hindrances of an internet connection (Dogruer, 2011).
So, the researchers will study the frequency of connectivity issues by
the internet service providers. Then the researchers will evaluate the
connectivity issues in several cities which are included in the range of the
study. Their study also includes how the connectivity issues affect the internet
connection of the students.

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Statement of the Problem
The objective of this study is to evaluate the frequency of connectivity
issues of the internet service providers of STEM students. Specifically, this
study aims to determine the effectiveness of the service providers to provide
internet with lessened frequency of connectivity issues among the student
population.
Moreover, this research intends to answer the following questions:
1. What internet service provider experience connectivity issue the most
between Marikina City, Pasig City and Quezon City?
2. How frequent are the connectivity issues?
3. Is the amount paid by the customers worth it for the service of the said
Internet Service Providers?
4. Does the locality, time, weather and usage affect the speed of the Internet?
Scope and Delimitation of the Study
The study includes gathering information related only to the frequency
of having connectivity issues between Marikina City, Quezon City, Pasig City
and the internet service provider. The study also includes the identification of
the internet service providers commonly supported by customers within those
cities.
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The study does not include factors such as the connection between
specification of internet accessing devices and the frequency of having
connectivity issues regarding the specific device. The study will also not
include how customers deal with connectivity issues from their chosen
internet service provider and their behavior towards having satisfying and
poor connectivity. The study is also strictly limited to 150 respondents within
the cities mentioned in the study that uses the internet which are both the
morning and afternoon session of Senior High School students in the
premises of Technological Institute of the Philippines in Quezon City.
Significance of the Study
This study will serve as a very important aspect in our society which
evaluates the frequency of connectivity issues by the Internet Service
Providers by the STEM Students. The outcome of the study will be beneficial
to the following:
Students, the study aims to suggest a better option in picking an
internet service provider, which allows the students to experience having less
connectivity issues that could affect their academic processes negatively.
Teachers, the study aims to help the teachers, research on their
lessons more quickly and effectively by having the best option on choosing
their internet service provider who can give them a faster internet connection
to avoid the
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common connectivity issues. There will also be a major improvement in their
communication with their students, parents and other teachers.
Developers, the study aims to allow internet service providers to know
of the city or cities where their service is satisfactory to the customers and city
or cities where their services are in a poor state and requires improvement.
Future Researchers, the study aims to provide future researchers
taking the same topic information that can be used in their research in terms
of which of the connectivity issues. There will also be a major improvement in
their communication with their students, parents and other teachers.
Students, the study aims to suggest a better option in picking an internet
service provider, which allows the students to experience having less
connectivity issues that could affect their academic processes negatively.
Parents, the study aims to make the parents who are working/ living in
another country have a better internet service and connection with their child
when it comes to communicating in social networks or communication apps
like Facebook, Twitter, Messenger, Skype, Viber and many more.

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Chapter 2
REVIEW OF RELATED STUDIES AND LITERATURE
Related Studies
Internet and Its Consumers
Ervelles et al. (2009) stated that customer satisfaction plays a key role
in the review of the effectiveness of an ISP to provide a fast and reliable
Internet connection. They also stated that the right customer satisfaction is the
target to the market economy and it is also the central element of affecting the
marketing concept of the ISPs.
According to Pervaiz and Abrar (2008) modern ISPs have found a way
to make Internet connections faster, cheaper and reliable. Problems in load
balancing has been an issue for years but they stated that modern ISPs have
entered into business arrangements for connectivity with other service
providers to make sure that the customer’s data is able to move smoothly
among the various parts of the Internet.
The Internet is changing the way to work, socialize, create and share
information, and organize the flow of people, ideas, and things around the
globe. But ISPs have been receiving many negative feedbacks from the
customers in terms of speeds, connectivity, quality and price. Information
technology helps the

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ISPs to assess the problems in connections and improve or upgrade it to the
next level (Sumathisri et al., 2014).
Students and the Internet
Dogruer (2011) stated that students must use Internet exclusively for
their academic and educational purposes without the hindrances of an
Internet connection. The Internet is a wealth of information, news, sciences
and others. The students must use it as a tool to learn new and beneficial
things. The Internet is the newest source of all up to date information all
around the world. So the students must use it to their full advantage so that
they may gain an edge in their academic studies without the problems of
Internet connection.
According to Malikarjun and Suresh Gudimani (2008), to understand
student's usage of Internet and computer technology, their experience with
technology and their aptitudes and expectation about technology resource
and identify areas for improvement that all respondents are using computer
and online services in the library.
According to Moore’s (2011) interview on a high school student named
Jake Greenwood, Internet is also an important factor in being successful
during the years of studying. It was also stated that students that does not
have Internet connection are put at a disadvantage as they have to rely on the
school's computers or just go straight to the library after classes, which is
stated to be
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time consuming and leads to some requirements not being done on time and
may drastically affect the grades of the student.
Internet in the Philippines
According to the study of DTI (n.d.), the Internet services here in the
Philippines are considered to be expensive and slow globally. This is proven
by the many complaints received by the Bureau of Internal Revenue regarding
the difficulty in filing their tax returns online. This traffic in the BIR's online
services is mainly because the Internet connection needs to pass through the
U.S. even though the government site is accessed inside the Philippines. In
response to this phenomenon, the Philippine government implemented the
free nationwide Wi-Fi wherein Internet can be accessed locally instead of
having the need of passing through the U.S.
According to the SAT Provider Team (n.d.), there are 72 Internet
Service Providers existing within the Philippines. Among the 72 ISPs, there
are 8 that are under the category of home Internet. The 8 is composed of Sky
Broadband Ultra High Speed, Sky Broadband Unlimited, Belltel Domestic
Leased Line, Sky Broadband Conumable, PLDT Home Ultera, Globe Tattoo
Broadband, Caceres Cable Internet Packages, and Destiny Cable Services.
Gonzales (2018) stated that as of the present, only 14 ISPs are functioning
inside the country and that not all of them support home access. Among these
14 ISPs, the 3 leading ISPs are Globe, PLDT, and Sky cable.
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Desiderio (2018) stated the results of Ookla's Speed test Global Index
Report where in Philippines ranked 87th out of 128 countries in terms of the
Internet speed. While the country had an average download speed of 15.67
Mbps and average upload speed of 13.53 Mbps, the country is still below the
global average of 41.88 Mbps download speed and 20.36 Mbps upload
speed.
Moneymax.ph (2017) stated that according to the Akamai's state of the
Internet report, Philippines placed 100th on the ranking regarding the speed of
the Internet connection where in the average connection speed is 5 Mbps. A
Chinese mega-billionaire named Jack Ma confirms to the executives of PLDT
and Globe Telecoms that their services are poor or majorly lacking and is in
need of immediate improvement in the aspect of Internet infrastructure if
success is desired.
Actions of the Internet Service Providers and Philippine Government
Soltanifar and Saadat (2014) stated that Internet service providers
must provide their subscribers with a data connection which allows them to
access the Internet. This access is necessary for Internet users to access
content and services on the Internet and for content providers to publish or
distribute material online.
Gulla (2016) stated that the additional 700MHz acquired by Globe
Telecom and PLDT will improve the internet coverage and penetration to help
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stabilize the Internet speed. According to Gulla's interview on the spokesman
of the Department of Science and Technology, Roy Espiritu, it was confirmed
that the additional 700MHz frequency is a way to improve the internet speed
and coverage. This is due to the larger Internet coverage that reaches rural
areas and the penetration of walls that allows people in the basement to have
the same reception similar to those who are not. The additional 700MHz
frequency's impact is only experienced by those who are in rural areas and
areas that is surrounded by buildings as there is no change in the Internet
speed to be experienced when one is near the cell tower.
DOST proposed a project where in by the end of 2019, the Philippines
will achieve 100 Mbps in the Internet speed. The project is named Luzon
Bypass Infrastructure (LBI) and is sponsored by the social media site
Facebook. The LBI aims to establish the Philippines' first own submarine
cable landing stations. This project is supposed to be the backbone of the
ultra high-speed Internet for the entire country (S&T Media Services, 2017).
Related Literatures
Internet Speed in the Philippines
Santos (2015) stated that Internet users in the Philippines are “paying
more for less” as the actual speed of their connection has never reached the
“advertised speed” by Internet service providers (ISPs).

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The Manila Times (2017) Philippines; Internet speed is improving, but
more capital is needed. The progress of modernizing the Internet connection
is apparently slow and it’s still lacking funds to continue.
According to Butuyan (2017), “Disappointingly, our country’s Internet
access is controlled by two companies that provide one of the slowest and
most expensive Internet services in the world… The cost per megabit per
second in the Philippines is at an average value of $18.18, while global
average is only $5.21 according to the study.”
Internet Connectivity Issues in the Philippines
In 2011, according to Shahani (2015), Internet access became a basic
human right and disconnecting the individuals from the Internet has been
considered as violation of human rights. Like most social issues, it has been
said that bad Internet is equated to bad politics and it is due to be a symptom
of weak policies. Also, slow Internet must be considered as a human right
violation.
Marasigan (2016) stated that Internet is not a privilege for the rich and
famous anymore. It is a basic need to every people where Internet is an
avenue where they can enjoy their rights of expression and opinion. It is a
marketplace of
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information now to the people. However, the access of Internet in the
Philippines remains slow and expensive.
Jiao (2016) stated that the reason why the Internet connection is slow
is because there are not enough cell towers in the country. The frequencies
are not allowed properly to the telecommunication companies. The people
continue to blame the telecommunication companies but refuse to cooperate.
Most of the homeowners association refuses to build a cell tower in their
subdivisions because they fear the radiation that the tower emits.
Synthesis
Internet became a part of human rights (Shahani, 2015) and is a part of
the human's freedom of speech (Marasigan, 2016) which means removing the
Internet from a consumer's life is the same as removing their freedom of
speech thus violating their right as a human. As stated in the studies of
Ervelles et. al. (2009), where in the satisfaction of the customer must be the
target of the market economy, and Sumathisri et. al. (2014), where it is stated
that the ISPs are receiving negative feedbacks regarding the services they
give to the consumers. These two studies supports the idea that the
consumers are not satisfied with the ISPs performance which is why they are
giving negative feedbacks, and according to Pervaiz and Abrar (2008), the
ISPs are forming business arrangements with other ISPs to resolve the
problem and provide the consumers a smoother Internet connection.

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As the Internet is now an important factor to the lives of their
consumers, it has an effect to one of the Internet services' common
consumers, the students. Malikarjun and Suresh Gudimani (2008) and
Dogruer's (2011) studies claims that students use the Internet on their pursuit
of knowledge and for compliance of academic requirements. Moore (2011)
then states that a student’s lack of proper access to the Internet proves to
have a negative impact on the student’s grade due to not having enough time
to do all of the academic requirements that is resulted by time consuming
activities such as working with slow Internet connection and going to the
library. According to the studies conducted by DTI (n.d.) and Santos' (2011),
the Internet here in the Philippines is slow but unnecessarily expensive, which
then poses a huge burden for the students who could be working or are still
reliant on their parents. The price of such poor services cost $18.18 as
opposed to the global average of $5.21 (Butuyan, 2017).
Inside the country, there are supposedly 72 ISPs that should be
providing Internet services across the country (SAT Provider, n.d.), but
Gonzales (2018) that there are only 14 ISPs providing Internet services as of
the present, with Globe Telecom, PLDT, and Skycable at the lead. According
to the results gathered by Desiderio (2018) and Moneymax.ph (2017) based
on the two yearly Internet Speed test, during the last 2 years, the country was
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still among the countries with the slowest Internet connection speed even with
the improvement
by the year of 2018, the Philippines is stated to be still far away from the
global standard for Internet connection speed.
As a remedy for the Philippines' problem regarding the Internet
connection speed, there have been temporary solutions and a project that
were implemented. First is Soltanifar and Saadat's (2014) suggestion of
usage of data which allows consumers to access the Internet for a limited
amount of time depending on the amount paid. Second is the additional
700MHz on the ISPs Globe and PLDT which allows a wider area of coverage
to provide their Internet services to and helps stabilize the Internet connection
in areas with a lot of buildings or covered with thick walls with the use of the
improved penetration (Gulla, 2016). Though the 700MHz could be further
improved if additional cell towers are built to provide an even wider area of
coverage but this could only happen if consumers cooperate and allow the
building of cell towers near their area (Jiao, 2016). And lastly, the LBI that is
sponsored by Facebook, which aims to establish the Philippines' backbone
towards achieving ultra high-speed Internet connection with the use of
submarine cable landing stations. The project aims to have a result of having
100Mbps by the end of the year 2019 (S&T Media Services, 2017). Surely
there are ways established to mitigate the effects of having a slow Internet
speed, but as according to the Manila Times (2017), the Philippines' Internet
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may be improving over time but it is still moving at a slow pace due to the lack
of funds. This then proves that there is still room for
consumers' negative feedbacks on the ISPs performance as the problem is
yet to be solved depending on the Speed test to be conducted by the year of
2019.
Theoretical Framework
There are two theories that will be introduced in this study. These
theories will strengthen the researchers’ study and will help in evaluating the
frequency of connectivity issues of the different ISPs. These are the Decision
Theory and the Self-determination Theory.
Self-determination theory proposes that we all have the basic need for
autonomy, competency, and relatedness. Competence Seek to control the
outcome and experience mastery. Relatedness is the universal want to
interact, be connected to, and experience caring for others. Autonomy is the
universal urge to be causal agents of one’s own life and act in harmony with
one’s integrated self; however, Deci and Vansteenkiste note this does not
mean to be independent of others.
Decision theory (or the theory of choice) is the study of the reasoning
underlying an agent's choices. Decision theory can be broken into three
branches: normative decision theory, which gives advice on how to make the
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best decisions, given a set of uncertain beliefs and a set of values; descriptive
decision theory, which analyzes how existing, possibly irrational agents
actually make decisions; and prescriptive decision theory, which tries to guide
or give
procedures on how or what we should do in order to make best decisions in
line with the normative theory.
This study concluded that the theories were related to the study. The self-
determination theory proposes that we all have the basic need for autonomy,
competency, and relatedness. In relation to the researchers study, if an
individual doesn’t reach the level of satisfaction that he or she wanted when
using the Internet for education, business or for personal purposes, there is a
tendency of psychological and mental distress that may lead to heated
conversations with their ISPs. On the other hand, the decision theory states
that an individual decides on what could be the option that he or she will
benefit the most. In relation to the researchers’ study, in the end of the
research, they will recommend what could be the best ISP in the cities that
were included in the study in terms of using for education, business or other
purposes.
Conceptual Framework
Figure 1. Research Paradigm

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SHS Students
in TIP
Quezon Pasig City

City
Marikina
City
PLDT SKY
Globe Cable
Determining
the frequency
of Internet
connectivity
issues
Self-
Decision
determinati
Theory
on
Quezon
Marikina
City Pasig City
City
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Best ISP for Best ISP

Best ISP for
Marikina for Pasig
Quezon City
City City
The diagram contains the connection of the variables inside the
research. This also shows how each of the variables are connected towards
the goal of the research that is to be able to suggest the best ISP for Quezon
City, Marikina City, and Pasig City. To be able to suggest the best ISP for the
city, the researchers applied the 2 theories from the theoretical framework
which is the Self-determination Theory and the Decision Theory.
Definition of Terms
•Internet Service Provider – it is a company that provides customers with
internet access. Connection on internet maybe transmitted using several
technologies.
•Connectivity Issues - unexpected trouble with the internet service provider
that affects the internet access.
•Frequency - the times of issue that consumer's experienced.
•Internet - a network that provides a variety of information and communication
facilities.
•Interconnection issue - an issue between internet service providers.

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CHAPTER 3
METHODOLOGY
This chapter includes the research method used, the research locale
and respondents with their description, and the sampling technique used in
order to gather the necessary data needed.
Research Design
The researchers’ used the descriptive-evaluative research design.
Descriptive research is the collection of data describing some phenomenon
that is ma or may not be quantifiable such as close –ended scales, open-
ended survey questions, observation, and interviews. The purpose of the
research is to evaluate or measure the results against some known or
hypothesized standards. The researchers; used this method in order to
identify the frequency of connectivity issues and to know whether they are
satisfied or unsatisfied with the service of their internet service providers. In
the end of the study, the researchers’ will be able to recommend the best
internet service provider in different localities.
Research Locale
The study was conducted in Technological Institute of the Philippines
Quezon City (TIP QC). The school is known for engineering courses and for
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their ability to make graduates prepared and packed with high quality
education. They also have Accreditation Board of Engineering and
Technology (ABET) in their
program which provides assurance that college or university program meets
the quality standards of the profession for which that programs prepares
graduates.
Research Instrument
The primary instrument that the researchers’ used was a modified
checklist. The checklist was composed of two parts. The first part contains the
personal information of the respondents needed. The second part will be the
checklist that the respondents will answer.
Description of the Respondents
The respondents of the study are the male and female Grade 11 STEM
students from the Senior High school Department of Technological Institute of
the Philippines. The respondents involved are within the Quezon City campus
during the first semester of school year 2018-2019.The requirements for our
respondents to qualify in our study is that they must have background in using
the internet.
Sampling Technique
The researchers gathered the 150 respondents for the research by
using the Quota Sampling Technique. The researchers then established the
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quota to be met by the Senior High School students of the Technological
Institute of the Philippines, Quezon City, in order to be recognized as fit for the
research conducted. The first quota set by the researchers is that the Senior
High School
student must live in either Quezon City, Marikina City, or Pasig City. Second
quota set by the researchers is that the Senior High School students must
have a home internet. Lastly, to be recognized as fit for the study, the Senior
High School students' must be a consumer of the ISPs Globe, PLDT, or Sky.
Research Instrument
The researchers' used a modified questionnaire in gathering the
necessary information needed data for the study. The questionnaire is divided
into 2 parts. The first part is about the basic information of the respondents
and the second part is the questions that the respondents will answer that are
related to the study. The first question will determine the localities of the
respondents,
whether they live in Quezon City, Pasig city or Marikina City. The second
sentence will determine the internet service providers of the respondents,
whether they are subscribed to Globe, PLDT or Sky. The main questions will
aim to answer how frequent the internet connectivity issues of the Senior High
School Students in Technological Institute of the Philippines-Quezon City;
they will answer 1-4 (1-Never, 2-rarely, and 3-Often 4-Always). The
component of the other main question will know whether the respondents are
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satisfied or unsatisfied of the service of their internet service provider; they will
also answer 1-4(1-Strongly Disagree, 2-Disagree, 3-Agree, 4-Strongly Agree).
Data Gathering Procedure
Identification of the number of respondents

required for the study.
The researchers sought permission from the

principal of the Senior High School Department
of the Technological Institute of the Philippines to
conduct the study inside the school premises.
The researchers personally explained to the

respondents the topic and goal of the study.
During the survey, the researchers ensured that

the respondents' private information
Interpretation of data gathered
Statistical Treatment of Data
To acquire valid and reliable analysis and interpretation of data, the
following statistical treatment were applied.

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Weighted Mean - A weighted mean is a kind of average. Instead of each data
point contributing equally to the final mean, some data points contribute more
“weight” than others. If all the weights are equal, then the weighted mean
equals the arithmetic mean (the regular “average” you’re used to). Weighted
means are very common in statistics, especially when studying populations.
∑𝑛𝑖=1(𝑥𝑖 ∗ 𝑤𝑖 )
𝑥̅ =
∑𝑛𝑖=1 𝑤𝑖
Figure 2. Weighted Mean Formula
The researchers will use the weighted mean as a treatment for the data
gathered from the respondents. The aim of the study is to evaluate the
frequency of internet connectivity issues in each city and to identify which
Internet Service Provider is the best for every city that is included in the study.
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CHAPTER 4
PRESENTATION, ANALYSIS AND INTERPRETATION OF DATA
This chapter intends to discuss the presentation, analysis and

interpretation of data that were gathered by the researchers. The data
gathered enlisted below were summarized in graphs and tables. The results
of the computation in these data were used as tools for the interpretation of
data.
RESPONDENT’S LOCALITY
Cities
24%
50%
26%
Quezon City - 75 Marikina City - 39 Pasig City - 36

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Figure 3. Number of Respondents according to City
Fig. 3. shows the number of respondents who lives in each cities. In

150 respondents, 50 percent or 75 respondents are coming from Quezon
City, 26 percent or 39 respondents from Marikina City and 24 percent or 36
respondents from Pasig City. This show that half of the respondents included
in the study is from Quezon City.
Figure 4.1 Number of respondents according to their ISPs
Respondents
22%
43.33%
34.67%
PLDT - 65 Globe - 52 Sky - 33
Fig. 4.1 represents the number of respondents who uses the

following internet service providers. 43.33 percent or 65 respondents use
PLDT as their Internet Service Provider. While 34.67 percent or 52
respondents are aligned with Globe and 22 percent or 33 respondents use
Sky as their Internet Service Provider. This shows that majority of the
respondents are aligned with PLDT as their Internet Service Provider.
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Internet Service Providers
Quezon City
Marikina City
Pasig City
0 5 10 15 20 25 30 35
PLDT Globe Sky
Figure 4.2 Number of Respondents according to their Internet in every

Cities
From this graph (sec. Fig. 4.2), twenty nine respondents from
Quezon City uses PLDT and Globe and seventeen respondents uses Sky as
their Internet Service Provider with a total of sixty five respondents (sec. Fig.
4.1). Twenty four respondents from Marikina City uses PLDT; Twelve uses
Globe and Three respondents uses Sky (sec. Fig. 4.1). While in Pasig City,
there are thirteen users of Sky, twelve users of PLDT and eleven users of
Globe.
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Table of the Weighted Means
Do you experience lags or errors in your internet connection?
Quezon Mean Marikina Mean Pasig City Mean

City City
Globe 3.10 Globe 3.23 Globe 3.18
PLDT 2.89 PLDT 3.21 PLDT 3
Sky 2.94 Sky 2.63 Sky 3.31
Table 1 represents the frequency of the occurrence of lags and errors
in the Internet connection. Based on the calculated weighted mean, it was
found out that for the Quezon City, Globe has the largest weighted mean
which means the ISP Globe is more likely to have lags and Internet
connection. For Marikina City, Globe was also the highest, and for Pasig City,
Sky was found out to have a more likely occurrence of lags and Internet
connection.
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Do you experience a frequent loss of connection?

City City
PLDT 2.45 PLDT 2.79 PLDT 2.92
Sky 2.9 Sky 2.63 Sky 3
Table 2 represents the frequency of the occurrence of Internet
connection loss. Based on the calculated weighted mean, it was found out
that for the Quezon City, Sky has the largest weighted mean which means the
ISP Sky is more likely to have Internet connection loss. For Marikina City,
Globe has the highest weighted mean, and for Pasig City, the ISP Sky was
found out to have a more likely occurrence of Internet connection loss.

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Do you experience the slow downloading of files, videos, games, and others?

City City
Sky 3 Sky 3 Sky 2.62
Table 3 represents the frequency of the occurrence of having a slow
downloading speed. Based on the calculated weighted mean, it was found out
that for the Quezon City, Globe has the largest weighted mean which means
the ISP Globe is more likely to have a slow downloading speed. For Marikina
City, Globe also has the largest weighted mean, and for Pasig City, the ISP
Sky was found out to have a more likely occurrence of having slow
downloading speed.
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Do you experience the slow uploading of files, videos, games, and others?

City City
Globe 3 Globe 3.08 Globe 2.82
Sky 2.9 Sky 3.33 Sky 2.7
Table 4 represents the frequency of the occurrence of having a slow
uploading speed. Based on the calculated weighted mean, it was found out
that for the Quezon City, Globe has the largest weighted mean which means
that the ISP Globe is more likely to have a slow uploading speed. For
Marikina City, Sky has the largest weighted mean, and for Pasig City, the ISP
PLDT was found out to have a more likely occurrence of having slow
uploading speed.
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How frequent are your issues in internet speed?

City City
Sky 2.53 Sky 2.33 Sky 2.7
Table 5 represents the frequency of the occurrence of having issues
with the Internet connection speed. Based on the calculated weighted mean, it
was found out that for the Quezon City, Globe has the largest weighted mean
which means that the ISP Globe is more likely to have Internet connection
speed issues. For Marikina City, PLDT has the largest weighted mean, and
for Pasig City, the ISP Globe was found out to have a more likely occurrence
of having issues with the Internet connection speed.

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Are you experiencing a fast internet speed?

City City
Sky 2.9 Sky 3.33 Sky 2.85
Table 6 represents the frequency of the occurrence of having a fast
Internet speed. Based on the calculated weighted mean, it was found out that
for the Quezon City, PLDT has the largest weighted mean which means that
the ISP PLDT is more likely to have a fast Internet speed. For Marikina and
Pasig City, the ISP PLDT also has the largest weighted mean.
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Are you experiencing a consistent internet connection?

City City
PLDT 2.89 PLDT 3 PLDT 3.34
Sky 2.9 Sky 2.33 Sky 2.85
Table 7 represents the frequency of the occurrence of having a
consistent Internet speed. Based on the calculated weighted mean, it was
found out that for the Quezon City, PLDT has the largest weighted mean
which means that the ISP PLDT is more likely to have a consistent Internet
speed. For Marikina City, Globe has the largest weighted mean, and for Pasig
City, the ISP PLDT was found out to have a more likely occurrence of having
a consistent Internet speed.

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Is the amount you paid worth it of the service of your internet speed?

City City
Sky 2.53 Sky 2.33 Sky 2.7
Table 8 represents whether the consumers agree on the price the ISP
asks for the services they provide. Based on the calculated weighted mean, it
which means that the ISP Globe has an acceptable price in accordance to the
services they provide. For Marikina City, PLDT has the largest weighted
mean, and for Pasig City, the ISP Globe was found out to have an acceptable
price in accordance to the services they provide.

35
Is your internet connection and speed in accordance with your internet service
providers subscribed plan?

City City
Sky 2.82 Sky 2.64 Sky 2.62
Table 9 represents whether the consumers agree or not if the Internet
connection speed they are receiving is according to the plan endorsed by the
ISP. Based on the calculated weighted mean, it was found out that for the
cities of Quezon, Marikina, and Pasig, PLDT has the largest weighted mean
which means that the ISP PLDT is more likely to provide services according to
the plan they endorse or provide services with very little difference from what
they endorse.
36
Is weather a factor in affecting your internet connection?

City City
Sky 3.06 Sky 2.67 Sky 2.7
Table 10 represents how noticeable the effect of the weather is on the
stability of the Internet connection. Based on the calculated weighted mean, it
which means that the consumers encounter a noticeable difference in the
Internet connection speed depending on the state of the weather. For
Marikina City, Globe also has the largest weighted mean, and for Pasig City,
the ISP PLDT was found out to have a noticeable difference in the Internet
connection speed depending on the state of the weather.

37
Is your location a factor in affecting your internet connection?

City City
Sky 3.06 Sky 2.33 Sky 2.85
Table 11 represents how noticeable the effect of the location of the
consumer to the stability of the Internet connection. Based on the calculated
weighted mean, it was found out that for the Quezon City, Sky has the largest
weighted mean which means that the consumers encounter a noticeable
difference in the Internet connection speed depending on the consumers
distance from the ISP's cell tower. For Marikina City, Globe has the largest
weighted mean, and for Pasig City, the ISP PLDT was found out to have a
noticeable difference in the Internet speed depending on the consumers'
distance from the cell tower.

38
Is the time of the day a factor in affecting your internet connection?

City City
Sky 2.82 Sky 2.67 Sky 2.92
Table 12 represents how noticeable the effect of the time of the day to
the stability of the Internet connection. Based on the calculated weighted
mean, it was found out that the Quezon City, Globe has the largest weighted
mean which means that the consumers encounter a noticeable difference in
the Internet speed between day and night. For Marikina City, both ISPs PLDT
and Sky has the largest weighted mean, and for the Pasig City, the ISP PLDT
was found out to have a noticeable difference in the Internet speed between
day and night.

39
Is the number of users a factor in affecting your internet connection?

City City
Sky 3.35 Sky 3.67 Sky 3.23
Table 13 represents how noticeable the effect of the number of
consumers in an area is to the stability of the Internet connection. Based on
the calculated weighted mean, it was found out that for the Quezon City,
PLDT has the largest weighted mean which means that consumers encounter
a difference in the Internet connection depending on how many consumers of
the same ISP they are near to. For Marikina City, Sky has the largest
weighted mean representing the value of 4, which means that there is a
strong noticeable effect in the Internet connection speed depending on the
number of consumers in the area. For Pasig City, the ISP Sky was found out
to have a noticeable difference in the Internet connection speed depending on
the number of the consumers of the same ISP in the same area.
40
Chapter 5
SUMMARY OF FINDINGS, CONCLUSIONS, AND RECOMMENDATIONS
This chapter will present the summary of findings based on the
researchers' objectives in the study. This chapter will also include the
conclusion and recommendations that will be supported by the result of the
study.
Summary of Findings
This study aimed to evaluate frequency of Connectivity Issues by the
Internet Service Providers of the Senior High school Students of
Technological Institute of the Philippines. Evaluative method of research was
used and descriptive-evaluative research design. The study used quota
sampling as the sampling technique and modified survey questionnaires were
used in gathering data. Senior High School students of TIP were the targeted
respondents of the study with a total of 150 students participated. The study
was conducted during the first semester of the school year 2018-2019.
The objective was to answer the following research questions:
1. What internet service provider experience connectivity issue the most
between Marikina City, Pasig City and Quezon City?
2. How frequent are the connectivity issues?
3. Is the amount paid by the customers worth it for the service of the said
Internet Service Providers?

41
4. Does the locality, time, weather and usage affect the speed of the Internet?
Based on the findings of the previous chapter, the following findings are found
1. The ISP Globe was found out to have the most frequent occurrence as
proven by the tables wherein it had the highest mean for three times on the
tables on the test for the identification of the frequency of connectivity issues
in Quezon City.
The ISP Globe was found out to have the most frequent occurrence as
proven by the tables wherein it had the highest mean for three times on the
tables on the test for the identification of the frequency of connectivity issues
in Marikina City.
Both of the ISPs Globe and Sky were found out to have the most
frequent occurrence as proven by the tables wherein it had the highest mean
for three times on the tables on the test for the identification of the frequency
of connectivity issues in Pasig City.
2. All of the 3 ISP were found out to have a frequent issues as proven by the
tables on the test for the identification of the connectivity issues in all the
cities. Almost all the means were equivalent to 3 which means there is an
often connectivity issue.

42
3. For Quezon City, the ISP Sky's price is acceptable for the consumers as
seen on how it had the highest mean three times out of the four tables. While
the ISP Globe's price is unacceptable for the consumers as seen on how it
had the lowest mean three times out of four tables.
For Marikina City, the ISP PLDT's price is acceptable for the
consumers as seen on how it had the highest mean three times out of the four
tables. While the ISP Globe's and Sky’s price is unacceptable for the
consumers as seen on how it had the lowest mean two times out of four
tables.
For Pasig City, the ISP PLDT's price is acceptable for the consumers
as seen on how it had the highest mean four times out of the four tables.
While the ISP Globe's price is unacceptable for the consumers as seen on
how it had the lowest mean four times out of four tables.
4. Quezon City
The ISP Globe in Quezon City has a strong connection because
consumers can connect from anywhere. The ISP PLDT is capable of
adjusting to any bad weather at any point of time which makes it connection
still strong. The ISP Sky has limited connection lines which makes its
capability of connecting weak.

43
Marikina City
The ISP Globe in Marikina City has a strong connection at any point of
time. The ISP PLDT can withstand many users so its connection is still stable.
The ISP Sky has a strong connection at any weather condition.
Pasig City
The ISP Globe in Pasig City has a stable connection where ever the
user location is and even if there are many users. The ISP PLDT has an
unstable connection which causes its users many connection issues. The ISP
Sky can support its users with a stable connection even though there is bad
weather.
Conclusion
The researchers conclude that, the service and the connection of the
different ISP in the three localities, Pasig, Marikina, and Quezon City, varies
depending on the area of the respondents. With that said, the researchers'
found out that Globe has the most frequent connectivity issues among the 3
ISPs in every area.
The researchers also found out the best ISP for each city. For Marikina
City, SKY is the best because of its capability of connection under many
circumstances. For Pasig city, the recommended ISP is Globe because of the
quality of connection in the area. For Quezon City, the ISP PLDT comes up
on
44
top because of the wide range of connection and because of the services they
provide
This concludes the researchers' study on the Evaluation of the ISPs In
the cities of Quezon, Marikina, and Pasig.
Recommendations
Based on the conclusion and the findings gathered by the researchers,
these are the following recommendations:
1.) The developers will increase the internet speed and give a more reliable
internet connection based on the needs of their customers. They must also
abide by the agreement of the subscribed plan for the convenience of their
customers.
2.) The consumers will be informed of the available choices that they have
been provided about which ISP is more effective and reliable to choose from.
They will know the results of the subscribed plan so that they can be sure of
the choice in ISP.
3.) The future researchers may use the study of the current researchers which
includes all their available research, sources, study, and others. They must
also find a new angle or research the other parts of the topic about ISPs that
the current researchers have not.

45
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slow

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1

The Evaluation of the Frequency of Connectivity Issues by the Internet Service

Background of the Study

communication, entertainment and others. But in the Philippines, internet

people to gain knowledge and for any purpose they do.

One example is the interconnection issues between PLDT and Globe

effort to use the internet.

The frequencies are not allowed to function properly to the telecommunication

companies. Even the internet service providers are having complicated

problems in fixing the internet connection.

Because of that the frequency of connectivity issues has increased

(2008) stated that customer satisfaction of the internet connection will

ultimately depend on the variety of different experiences -some good and

some not good- of the consumers.

People are affected by the outcomes of the decisions of the internet

service providers in solving the connectivity issues. According to Santos

Internet service providers.

Moreover, according to Marasigan (2016) internet connection is

considered now as a basic need of a person and is also a library of

abundance of information, news, sciences and others, which students must

hindrances of an internet connection (Dogruer, 2011).

So, the researchers will study the frequency of connectivity issues by

connection of the students.

Statement of the Problem

The objective of this study is to evaluate the frequency of connectivity

issues of the internet service providers of STEM students. Specifically, this

study aims to determine the effectiveness of the service providers to provide

internet with lessened frequency of connectivity issues among the student

Moreover, this research intends to answer the following questions:

1. What internet service provider experience connectivity issue the most

between Marikina City, Pasig City and Quezon City?

2. How frequent are the connectivity issues?

Internet Service Providers?

Scope and Delimitation of the Study

The study includes gathering information related only to the frequency

the internet service providers commonly supported by customers within those

specification of internet accessing devices and the frequency of having

morning and afternoon session of Senior High School students in the

premises of Technological Institute of the Philippines in Quezon City.

Significance of the Study

evaluates the frequency of connectivity issues by the Internet Service

Students, the study aims to suggest a better option in picking an

connectivity issues that could affect their academic processes negatively.

Teachers, the study aims to help the teachers, research on their

common connectivity issues. There will also be a major improvement in their

communication with their students, parents and other teachers.

Developers, the study aims to allow internet service providers to know

Future Researchers, the study aims to provide future researchers

of which of the connectivity issues. There will also be a major improvement in

their communication with their students, parents and other teachers.

Students, the study aims to suggest a better option in picking an internet

service provider, which allows the students to experience having less

connectivity issues that could affect their academic processes negatively.

when it comes to communicating in social networks or communication apps

like Facebook, Twitter, Messenger, Skype, Viber and many more.

REVIEW OF RELATED STUDIES AND LITERATURE

Internet and Its Consumers

in the review of the effectiveness of an ISP to provide a fast and reliable

marketing concept of the ISPs.

to make Internet connections faster, cheaper and reliable. Problems in load

entered into business arrangements for connectivity with other service

among the various parts of the Internet.

customers in terms of speeds, connectivity, quality and price. Information