Questionnaire

Name …………………………………..
1. What is your gender?
a) Male
b) Female

2. How old are you?

a) Less than 20
b) 21-30
c) 31-40
d) 41-50
e) More than 50

3. What is your degree of education?

a) Elementary school
b) Secondary school
c) Polytechnic school
d) University
e) Master and Doctoral studies

4. Do you use the Internet to buy items?

a) Yes
b) No

5. Which website most frequently used online shopping.

a) Amazon
b) Flipkart
c) eBay
d) Alibaba
e) AJIO
f) Snapdeal

6. What products do you most often buy from the Internet?

a) Groceries (Perishables & Non Perishables)
b) Home Hardware
c) Clothing
d) Make up
e) Electronics
7. What is most important to you when buying on the Internet?
a) Discount Prices
b) Best Deal
c) Brand name
d) Social Activism

8. Would you consider yourself an impulse buyer? (someone who often buys items
without first planning or needing them)
a) Yes
b) No
c) Sometimes

9. Do you search for an online alternative when shopping locally?

a) Yes
b) No
c) Sometimes

10. How do you know a website is safe to shop from?

a) Google for Reviews
b) Ask a friend/referred
c) Website says its safe (Verisign, Https)
d) Search a business bureau service

11. What do you value most when reviewing websites to buy from?
a) User experience
b) Understanding problem
c) Various positive feedback

12. When visiting a website which would have the strongest negative impact on you?
a) Lack of production information
b) Lack of discounts offered
c) Lack of graphical representation
d) Lack of reviews

13. Do you associate reliability on how good a website looks?

a) Yes
b) No
14. Under what circumstances would you buy an item from a merchant that does not offer
refunds on items?
a) Could not find item anywhere else
b) Too low price to mind
c) Better deal than other places

15. How often do you try new websites?

a) Not very often
b) Sometimes
c) Quite often

16. How often do you browse the Internet during the day?
a) Less than 1 hour
b) 1-2 hours
c) 2-3 hours
d) 3-4 hours
e) More than 4 hours

17. What is the approximate maximum amount you would spend on an online purchase?
a) Less than 1,000 Rs.
b) From 1,000 to 3,000 Rs.
c) From 3,000 to 5,000 Rs.
d) From 5,000 to 10,000 Rs.
e) More than 10,000 Rs.

18. Which statement best describes the expenses you are willing to pay for product
delivery in online purchase?
a) I always decide for the product with the free shipping option.
b) I always decide for the reduced product shipping rate so I believe to be given the
best price for both the product and the delivery.
c) I am willing to pay any product delivery expense that makes my total purchase
pricing the lowest.

19. What is the maximum shipping time after the online purchase you are willing to
accept in order to have free shipping?
a) 3 days
b) 4 days
c) 5 days
d) 1 week
e) More than 1 week