9/26/2019

Chat Transcript
Axis Bank Support
Welcome to Axis Bank Support, our customer support executive will be with you shortly.
Axis Bank Support
Chat session will be closed soon due to inactivity of chat participants.

Thank you for your patience. All our agents are still busy attending to other customers. Please use the
other options available or retry after some time...

Me
hi
Me
hhi
Memon
Greetings for the day! Welcome to the Axis Bank Credit Card chat support. I am Memon Tauseef, how
may I assist you?
Me
hi my name is kapil
Me
i want to settel my credit card
Memon
Hello Kapil, how may I assist you?
Me
I want to settle my credit card
Memon
I would certainly resolve this for you.
Me
waiting
Memon
As I see in our records, your total outstanding balance is Rs. 54,418.14/- as on 26-September-2019.
Me
ya i got the approval of 30k
Me
to settel
Me
but they had not sent m,e the letter
Me
and the girl left the job
Memon
May I know you have received settlement from our respective team.
Me
no
Me
only the telephonic converasation
Me
they had told me that they had given me approval of 30 k in three minths but
Me
but dont know
Memon
As per our records, there is not settlement for your Credit Card.
Me

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what happen
Me
can you please help me
Memon
May I initiate a request for settlement?
Me
yes
Memon
Thank you.
Me
plese also share the reference number
Memon
May I place this chat on hold, while I check the information for you?
Me
ok
Memon
Thank you.
Memon
May I know preferable time to contact?
Me
from 12 to 5 in the afternoon
Memon
Further, may I know ready to pay amount?
Me
30 k
Me
in 3 months
Memon
Thank you.
Me
10k per month
Me
you had initiated the process
Me
are you their
Memon
Yes, I am connected.
Me
you had initiated the process
Memon
Could you allow me to initiate a request for settlement?
Me
yes please do
Memon
Thank you for being on hold.
Memon
I appreciate your patience.
Memon
I have initiated a request for settlement with the reference number 55655923 for your Credit Card and the
same will be processed within 04 working days.
Me
thanks
Memon
Our respective team will contact you within 04 working days.
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Me
what will the amount
Memon
Alternatively, you may revert to us after 04 working days to know the status of your request.
Memon
You may communicate the same for the settlement amount.
Me
Me what will the amoun
Memon
You may communicate the same for the settlement amount.
Me
ok
Me
thanks
Memon
Most Welcome.
Memon
It was a pleasure interacting with you. Thank you for contacting the Axis Bank Credit Card chat support.
Me
so the process is started
Me
rightn
Memon
It will be process within 04 working days.
Me
ok thanks
Memon
We appreciate your patronage with Axis Bank. You enjoy the rest of the evening!
Me
so what is the reference number for
Memon
Your request number is 55655923 for settlement, our respective will contact you.
Me
ok thnaks

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