[Sept-17]

[MFM-847/MPIBA-FM-1303B]
MBA, MBA (CMU) & IMBA DEGREE EXAMINATION
IV TRIMESTER / XIII TRIMESTER
RETAIL BANK MANAGEMENT
(MBA: Effective from the admitted batch 2015–16)
(IMBA: Effective from the admitted batch 2012–13)
Time: 3 Hours Max.Marks: 60
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Instructions: All parts of the unit must be answered in one place only.
Figures in the right hand margin indicate marks allotted.
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SECTION-A
1. Answer any FIVE of the following:
Each answer should not exceed one page. (5x2=10)
a) Electronic funds transfer
b) BASEL norms
c) KYC
d) NEFT
e) DEMAT
f) Pledge
g) Banking Ombudsman
h) Cash credit
SECTION-B
Answer the following (5x8=40)
UNIT-I
2. a) Discuss the role played by Banks in mutual fund and portfolio
Management services
OR
b) Discuss the changing trend in retail banking. State the highlights
UNIT-II
3. a) Illustrate the role of technology in management of electronic
channels in retail banking
 OR
b) What are the advantages and disadvantages with internet banking
facility?
UNIT-III
4. a) What is ECS? Explain various ancillary services offered by a bank
OR
b) What is DEMAT? Illustrate the progress and working of DEMAT
accounts in India?
UNIT-IV
5. a) What are the various types of loans facilitated by Retail lending?
OR
b) What is a non performing asset (NPA)? What are the guidelines of
RBI towards management of NPAs?
UNIT-V
6. a) What is KYC? Explain the RBI guidelines for the banks towards
customer responsibility
OR
b) What do you mean by money laundering? Suggest measures to
prevent money laundering?
SECTION-C
7. Case Study (Compulsory): 10
Retail Banking in India has emerged as the major driver for
banking industry and has witnessed enormous growth in past.
The banks in Indian are bullish about the future prospects of retail
banking. Retail banking in India is likely to witness increased
activities with announcement of new banking licenses which will
open up completion among the leading banks in Retail banking
area.
Identify the Emerging challenges and latest trends in retail
banking to combat the competition in retail banking?

[51,53/IV T/217]
[41/XIII T/317]