IT operations includes administrative processes and support for hardware

and software, for both internal and external clients. Important roles of the IT
operations team include tech management and quality assurance as well
as infrastructure management

Scrum: Scrum is characterised by cycles or stages of development, known as sprints

the Kanban method exists in a board or table (Kanban board), divided into columns, that shows
every flow of the software production.

Support day to day activities

Infrastructure maintenance

Opportunities to improve performance by reducing cost

Diagnosis of operation incidents and resolve

Day to day operations (troubleshooting of technology issues), fix desktops and software,--system
admins

Infrastructure, data centres (data, security compliance), antivirus, patch happening, virtual machine
and citrix—storage admins

Checking for capacity storage when to expand memory in servers

Backup

Disaster recovery plan – such that they will know what to do when something happens

Phones in organisation

Vendor management—external outsourcing –3rd property management

Network management—switches, vlan, routers , firewalls, traffic

Physical or virtual servers

Reduce cost ,accelerate process and insights

How technical issues affect the application

It operations is chanhing to the business trends in the worlds

Where infrastructure is moving towards cloud and agile development processes, devops

Visibility like cost, quality and compliance

Health of each component

Event management –detecting and making sense of events

Incident management –restore services to users

Problem management-removing errors from environment’

Access management

Three principles of statistical thinking are required to be applied across service industries, which
are namely – all work is a process, all processes have variability, and all processes create data
that explains variability. Using the DMAIC model, aimed at reducing defects, the first step is to
figure out the defects. The next step involves collecting data to find out why and how the defects
occur. After the data is measured, a standard process is analyzed and announced to be used
across the industry for improvement