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Need & Expectation of Interested Parties according to ISO 22000:2018 Food

Safety Management System

Research · August 2018

DOI: 10.13140/RG.2.2.33999.18086

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Wasim Shakoor
Worldwide Sustainability & Compliance Consultants (WSC)
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 Interested Party Type Reason For Interest Basic Needs and Expectations of the Form of Information about Interested
Interested Party Parties Needs and Expectations
Customers/End Users External Direct recipient of organization’s product Purchase quality food products which prepare in Safety indicators results analysis tables (lab).
hygienic condition with absence of negative impact of Customer satisfaction review, internet discussions
food on health, including acute diseases.

Legislative & Regulatory External Dictate controlling regulations that Health of the people and longevity increasing as the The legislative requirements of food safety, legal
Bodies (local, regional / impact on organization product State sustainable development component. register
provincial, national or Compliance with national laws, regulations and
international) international standards

Community External While a low risk, failure of organization Improving human health, minimizing risks of New release on website, instant messages on
products could impact on public safety poisoning. Contribute positively to its local social media, executive blogs and speeches, flyers
environment and populations.

Employees Internal Responsible for realization of Proper safe, healthy and hygiene working conditions, Regular internal and external training programs,
organization product reducing the incidence of occupational injuries, Medical screening records of employees, health
infectious diseases. Professional development & insurance program. HSE trainings plans, memos
growth via regular trainings, benefits and rewards & records

Owners Internal Invest the money in organization Obtaining of stable profits/dividends, long-term and Shareholders (owners) meetings minutes
(Partners/Investors) reliable cooperation, minimizing the risk of supply Profit & loss/balance sheets
disruptions. good financial and legal compliance,
avoidance of fine or penalty, excellent performance
External Providers External Provide supporting services (Lab testing, Continuous orders prompt payments as per agreed Contracts, ongoing performance analysis, training
calibration, transportation etc) raw and terms. Good level and long terms working relationship records, External providers audit reports, email,
packing material to the organization and reliable cooperation face to face meetings and its minutes.
Certification Bodies External Assess conformity of the organization Effective Implementation of Food Safety standards Audit plan, certification & surveillance audit
according to FSMS Standards requirements with covering all relevant legal reports
requirements in the organization and supply chain

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