Emirates airline : Mission statement and objectives

“Mission statement and objectives Emirates airline mission is to deliver the highest standards of
service quality to support business in the air transportation industry and to achieve complete
customer satisfaction through innovation and refinement of service levels”(Peterson, 2012,
Official website for emirates airline).
Vision
“To maintain recognition internationally as being one of the leading organizations, in the business
of providing aviation and security related services and to set the benchmark for this service within
the aviation industry” (Jon Lee Kastler, 2017, Book on air transportation by Kastler, pg:251).

Mission
“Emirates Group Security is committed to safeguarding all customers, staff and assets against acts
of unlawful interference through continuous review, training and education. To implement
international and all other established industry standards and practices so as to ensure a safe and
secure environment to facilitate business growth” (Brain Scolly, 2017, Official site}

Values
Our values define our behavior towards people, challenges and opportunities.
 Excellence – in everything we do.
 Agility – to move as one with the impact of thousands.
 Innovation – to remain ahead of the game.
 Leadership – we lead the industry and our people with strong example.
 Reliability – count on us to get results.