LECTURETTE SCRIPT

REFLECTIVE PRACTITIONER
Unit 10

Slide Description Narrative

1. Title – Reflective Hello and welcome to the lecturette on the Reflective Practitioner
Practitioner assignment. We are going to address the rationale for this
assignment, as well as how to go about selecting and writing
your case, and participating in the actual Reflective Practitioner
session. If you have not already read the instruction document
and the sample case study, you may want to do that now before
proceeding. You will find it on this Unit’s Deliverables page.

2. Learning goals I want to start by revisiting three of the course goals that we set
revisited out to meet. We wanted to acquire and develop our self-
knowledge, which we did by honing our self-awareness skills.
We also wanted to acquire communication skills that are
applicable in the workplace. To do this, we worked in teams,
learned many helpful communication techniques, and really
focused on our interpersonal acumen so we could effectively
relate to people in a diverse work environment.
Which brings us to this point where we now want to develop and
launch a relationship strategy that pulls together all of the
relationship competencies we have gained throughout the
course and use them as a solid foundation moving forward.
Applying our learning starts with self-awareness, which means
we have to fully engage our reflection skills to know what we are
thinking, feeling, and intending so we can understand how these
factors drive our behavior while interacting with others. Once we
are able to determine how our thoughts, feelings, and intentions
impact the outcome of our interactions, we can further reflect on
how we can change our behavior to improve workplace
relationships in the future.

3. Reflection The primary skill we need to begin this process is reflection. We

have talked a lot about reflection as it relates to EQ. And for this
assignment we want to reach greater depths of self-awareness.
Now that we have had some practice with reflection and feel
comfortable with it, we can dig deeper to critically examine what
our intentions are. In this sense, the reflective practitioner
assignment will be similar to the PEAL exercise we completed in
an earlier unit. But now, we are going to reflect down to our core
beliefs and values and to the basic assumptions we hold about
people, relationships, work, leadership, etc. We want to get
 down to what underlies and drives our behavior. This is
necessary before we can hope to change our behavior and have
different, positive results as we interact with others. Reflection is
where it all starts

4. Reflective What, you may ask, is required for deep reflection? First, it is
attributes necessary that you are open-minded, which means being open
to consider multiple perspectives of a situation, a problem, or an
interaction. We have to listen to more than one side of an issue,
have a desire pay attention to alternative views, and recognize
that some of our firmest beliefs may be questioned along the
way. We want to know how other people see in our interactions
with them. This is why we are doing the reflective practitioners
as a team, because different people may have different ideas
about what the truth may be. However as a result of this
process, we will be able to frame problems differently, which is
meaningful because the way we frame a problem often
determines how we solve it.
The second attribute necessary for deep reflection is
responsibility. This is about our desire to actively search for the
truth. We have to want to get to the core that lies beneath our
behaviors – because it is not until we know what lies beneath
our actions that we can make permanent changes.
This brings us to whole-heartedness. This is about overcome
fears of seeing ourselves in an unfavorable light. I know this is a
very difficult thing to do, but it is necessary if we want to change
our behavior over the long term. Then, once we uncover our
very basic assumptions and intentions we have to be able to see
ourselves honestly and objectively, and be willing to make
meaningful changes in our behaviors

5. Begin by writing I want to take a moment now to talk about what makes a good
your case case study for this assignment. It should be a workplace
interaction that has already taken place. It must be one that did
not go well or that did not have a positive outcome, or the
outcome you desired. It might have deteriorated into an
argument or resulted in hurt feelings. If your interaction was not
problematic in some way, or had a favorable outcome for you,
then if will be difficult, if not impossible, to learn how we can
change our behavior in the future – which of course is the point
of the reflective practitioner sessions.
In addition to being an interaction that you wished had had a
more positive outcome, it should be one that is likely to occur
again, if not exactly, then perhaps in a similar situation. The idea
here is that you want an opportunity to practice new behaviors
after completing this assignment.
There are detailed instructions and a sample case on this Unit’s
Deliverables page. Please use that information as your guide for
 writing your case.

6. Post, download, The actual reflective practitioner sessions will take place in the
comment, and form of a threaded discussion with your teammates.
complete
Each team has a designated discussion set up specifically for
them. Once case studies are written, each person will make an
initial posting to the thread. This posting should include the
assumptions you were holding at the time of your case, as wells
as any additional contextual information that will help readers
fully understand your case.
Most importantly, this initial posting should include a link to your
case. Do not put the case study itself in the posting; rather
simply upload the Word document here.
Next you will download and read each of your teammates’ case
studies and respond to their respective threads to provide them
with feedback. Address their assumptions, thoughts, and
actions as described in their case and make suggestions as to
how they might have acted differently.
Now – here is one of the most important things you need to
remember about your response postings. In your suggestions for
improvement, you must specifically mention the theories,
models, and skills we studied in class. This assignment is one of
the ways to measure what you have learned. Therefore you
need to demonstrate that you not only understand the theories,
models, and skills we studied, but that you also know when and
how to apply them appropriately to real situations.
As far as the delivery of your suggestions, it would be best to
use the feedback formula we used in our class exercise (You
were effective because…. And you would have been more
effective if….).
Once you have responded to all of your teammates’ cases, it will
be time to read their responses to your case. You will integrate
their suggestions for change, along with your own ideas about
what you can do differently in the future. This will comprise your
final posting, which should be made as a response in your initial
thread. Do not start a different thread for your final posting. So,
for example, if you are a member of a five person team, your
thread will have six entries: your initial posting (1), each of your
teammates’ responses to your case (4), and your final posting
(1).

7. You will be more To recap, I want to share a few tips that will allow you to be more
successful if…. successful in completing this assignment:
• Are personally involved in the case – and it does not
have a satisfactory outcome
• Clearly set the context for your case
 • Specifically refer to the theories, models, and skill sets
that we studied in your feedback to your teammates
• Focus on the interpersonal interaction aspect of your
teammates’ cases – don’t try to solve the problem that
was the subject of the interactions in their case
• Integrate your teammates’ suggestions in your final
posting and include your own insights
Many students find that this assignment provides great learning,
not only from completing their own cases, but also from the
process of reading and responding to their teammates’ cases. I
hope you find this to be true as well.