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Report Design for Maintenance Reporting with Targeted Recipients
3
5 communication of maintenance KPI canbe a major contributor to poor vty of
®} antenance effets and performance provement nay be need on how dta or
the KPisare tobe collected and an updated KP report often automated) may be
& needed for reporting upwards — executive management, across ~ peer client
11 managers, and downwards ~ departmental taff/team,
{] Here are example steps total
151. dentity your customers,
2 Determine and agree on customer KPls,
123. Establish current state of communicating customers’ KP,
1 4 Agreeon time definitions,
Hi 5. Design data collection tools,
2 6. Design and prepare reporting templates,
27. Assign responsiblities/ownership,
B 8. start data collection and
3 9, Generate and distribute report.
2
2 _ifferent level of organisational management look at diferent types of KPIs to
manage the business by numbers. Don’t bother them with KPls relevant to them!
2 ‘tet ateffl ei il he oe ee ee eee ree a ad
A &
Where & How to
Action
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