11/04/2019 Untitled form

Untitled form

1. 1. Do you use Internet Banking?

(if answer is no, come to question 21-25)
Tick all that apply.

Yes
No

2. 2. Is it easy to use for you?

Tick all that apply.

Yes
No

3. 3. Is it compatible with your lifestyle?

Tick all that apply.

Yes
No

4. 4. Is Internet Banking a cheaper way to conduct banking?

Tick all that apply.

Yes
No

5. 5. Does Internet Banking save your time?

Tick all that apply.

Yes
No

6. 6. While opening your account, were you aware of e-banking services provided by the
bank?
Tick all that apply.

Yes
No

7. 7. Is manual Banking more convenient than Internet Banking?

Tick all that apply.

Yes
No

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11/04/2019 Untitled form

8. 8. Are service charges for Internet banking fair?

Tick all that apply.

Yes
No

9. 9. Would you encourage people around you to use e-banking?

Tick all that apply.

Yes
No

10. 10. Do you feel your transactions through internet are secure?
Tick all that apply.

Yes
No

11. 11.Do you get SMS alerts for every online transaction?
Tick all that apply.

Yes
No

12. 12.Does the bank website freeze after the customer put in all information?
Tick all that apply.

Yes
No

13. 13. Are instructions on the website available?

Tick all that apply.

Yes
No

14. 14. Does e- banking takes care in collecting personal information?

Tick all that apply.

Yes
No

15. 15. do you have to wait for long time for conducting a transaction?
Tick all that apply.

Yes
No

16. 16. Have you faced any problem while using e-banking services?
Tick all that apply.

Yes
No

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11/04/2019 Untitled form

17. 17. Has your operation ever been left unfinished?

Tick all that apply.

Yes
No

18. 18. Are the guidelines available on the site of the bank for using e-banking services?
Tick all that apply.

Yes
No

19. 19. will you prefer to use e-banking services in future as well?
Tick all that apply.

Yes
No

20. 20. Are you satisfied with the e-banking services?

Tick all that apply.

Yes
No

21. 21. do you think e-banking is tougher to use as compared to manual banking?
Tick all that apply.

Yes
No

22. 22. Do you find e-banking as risky?

Tick all that apply.

Yes
No

23. 23. If proper guidelines are given on the site of the bank ask as to how to use it, will you
use it than?
Tick all that apply.

Yes
No

24. 24. Isn't it that e-banking saves lot of time and efforts?
Tick all that apply.

Yes
No

25. 25. Seeing its advantages, will you use it in future?

Tick all that apply.

Yes
No

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11/04/2019 Untitled form

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