Marsha Silva

123 Main Street, Anytown, CA 12345 · Office: 734-233-4801 · Cell: 734-998-3208 · marsha.silva@email.com

September 1, 2018

To Whom It May Concern:

Mark Robinson was employed by the Pall Corporation from April 2000 until August 15, 2011.
During that time period, Mark worked in a variety of departments and learned our
manufacturing business. He reported to me for the last three years when he worked as a
supervisor in the filter production clean room department. As Mark’s manager and colleague, I
can best discuss the qualities and accomplishments that Mark brought to our company.

Mark was a self-starter who required little supervision. He was informed about and interested
in our products, markets, customers, and strategic direction. This helped him run a department
that was productive and made high-quality parts with a lot of employee input. Productivity
increased by 25% under his direction and the normal quality rating was 99%+.

Employees clamored to transfer into his department and he rarely lost an employee unless the
employee had a legitimate reason for leaving such as a promotion or problems at home
requiring attention. The employees were significantly involved in setting production and quality
goals and determining how to reach those goals.

Mark was a good colleague to his coworkers and always shared tips and ideas to help others
manage quality departments, too. He put together supervisor self-training sessions to help
other supervisors continue to develop their skills. They read books together, brought in an
occasional speaker or customer and generally pursued continuous improvement and
management development.

Mark started an on-the-job training activity that constantly cross-trained employees so even in
high vacation times, output was rarely affected. I was developing Mark to fill my job when my
next promotion became available. That is how highly I thought of his work.

I was sorry to see Mark leave but understand that his wife was offered a job in her specialty
area in Colorado, a location that appealed to his family because they are skiers. Her specialty is
a difficult one to find employment in and I knew that there was a chance that we’d lose Mark
when she completed her degree. But, I respect that the needs and interests of his family are
paramount.

If it’s not obvious already, I highly recommend Mark to an employer. We are sorry to lose him
and his contributions in our workplace over the years have been substantial. He is currently
dedicating his time to making sure that his knowledge and skills stay in our workplace by
training replacements prior to his departure.

Please contact me if you want or need additional information. I have enclosed my office phone
extension and my cell phone number so that you can reach me directly for follow-up. A copy of
this reference letter is located in the employee's personnel file.

Regards,

Marsha Silva
Director of Operations and Plant Manager